Outlook and iCloud: default data files

Last reviewed on April 16, 2013

Applies to: Microsoft Outlook 2010, Outlook 2007

New for iCloud v.2, released September 2012: the ability to set the iCloud data file as the default data file.

Works again in iCloud 2.1.2 if you use Outlook 2010. Outlook 2013 still crashes. (Those are the only versions I tested). This is broken in iCloud2.1.1, released in Dec 2012.

Many users would like to set the iCloud data file as their default data file, if only because they want to see their appointments on the To-do Bar. This seems to work OK with POP3 accounts but won't work for IMAP accounts.

When iCloud is set as default and you use an IMAP account, you can't send email. This is because IMAP accounts need a default data file for sent items (even if you have Outlook configured to move sent items to the IMAP folder). The iCloud does not support a Sent Items (or any other mail folder).

When the iCloud folder is set as default data file, you can only create Notes (or Journal entries) when you are viewing a (non-IMAP) pst file. If you use RSS feeds, you need to select a delivery folder in local pst file when you add the feed to the profile.

There are no workarounds for IMAP accounts. You'll need to use a POP3 account to send email. There may be other errors and issues I'm not aware of.

iCloud 2 users should check Outlook and iCloud 2: What you need to know. General Outlook and iCloud issues are at Outlook and iCloud Sync Issues. iCloud & Outlook Calendar issues are at iCloud and Outlook Calendar Sync Issues and Contact issues are at iCloud and Outlook Contact Sync Issues

"Cannot Start Outlook..." Error

This is an iCloud 1.x error. Upgrade to iCloud 2 to fix. If you receive this (or a similar) error message

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Unsupported folder class (IPF.Contact)

You don't have the default delivery location set to a pst. You can avoid this error by installing iCloud 2.

To change the default data file to a local pst file, open Control panel and find Mail, open the profile, Account Settings, then select Change Folder at the bottom of the dialog or set the PST file to default on the Data Files tab.

Choose a default delivery folder

"Do not have permission to create entry..." error

Applies to iCloud2.

When an IMAP account is set as the default email account and the iCloud is set as the default data file, you'll receive this error message when you attempt to create a new message:

You don't have permission to create and entry in this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions.

Error message when you try to create an IMAP message

You'll receive a similar message when you try to create a new Note (or Journal item).
Before creating the note, you need to select a folder in a non-IMAP pst file before trying to create the item.

Do not have permission to create this item error

"Service provider does not support operation..." error

Applies to iCloud2.

When you try to compose a message while viewing the IMAP folders or send reply to a message received on an IMAP account, you'll receive the following error. The default service provider (the icloud data file) does not support mail items.

Could not complete the operation because the service provider does not support it.

Can't complete the operation error

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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