This operation has been cancelled due to restrictions

A very common question comes up often in the Microsoft forums:

When clicking on a hyperlink in an e-mail, I get this Message : "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." I get this message every time that I attempt to use the hyperlink. I am the administrator on this stand alone computer. How do I deactivate this feature so that I activate hyperlinks?

If you use Outlook 2013 or newer, you'll receive following error message instead of the "restrictions in effect error" message.

Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk

This is not "an Outlook error".

It's due to a problem with the default browser configuration, often caused by uninstalling Chrome or Firefox while the browser is set as default. It's most common when another application installs Chrome and sets it as the default browser, then the user uninstalls it before setting Internet Explorer or Edge as their default browser. (Because, honestly, who would even think that would be necessary, right?)

Start with Edit Registry, Part 2 if you uninstalled Chrome , Firefox, or another HTML rendering application, such as Maxthon or UltraEdit, and then received the error.

If you don't want to edit the registry (or use my reg file), Alan suggests reinstalling Chrome (or the offending program). Set Internet Explorer as default browser before uninstalling Chrome.

Edit Registry, Part 2

If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may need to change the HTM/HTML association in the registry.

1. Right click on the Start menu, click Run, type Regedit in the Open box, and then click OK.
2. Browse to
   

   HKEY_CURRENT_USER\Software\Classes\.html

3. If a default value (Default) has a value other than htmlfile or (value not set), right click on it and select Modify...
   
4. Change the value from "ChromeHTML" to htmlfile (or from FireFoxHTML to htmlfile)
5. Repeat for the .htm, shtml, .xht, .xhtml, .xhtm keys

Don't want to edit the registry? Download this file (right click and choose Save target as...) Then double click on the file to run and restart Windows.

You need to restart Windows for the change to take effect.

Reset Web Settings

If the problem is not due to uninstalling Chrome or Firefox, it could be a corrupt registry key in Internet Explorer. The registry key is at

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

Also use these steps if Edit Registry, Part 2 didn't fix your problem.

1. Close Outlook
2. On the Start menu, type Internet Options and open it when it comes up.
3. Click the Advanced tab, and then click the Reset button.
   
4. On the Programs tab, under Internet programs, click Set Programs, then click Set your Default Programs. Verify your e-mail program (Outlook) is set as the default, if not, set it as the default. Repeat for the Web Browser. Note: In Windows 10, this opens the Settings, Default Apps dialog
5. Click OK and close the dialogs.

Note: You need to set Internet Explorer as default and verify the problem is fixed. If you prefer a different browser, you can set it as the default browser later.

If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook.

Import a Registry Key

When resetting the web settings doesn't help, you'll need to replace the corrupt key, using this registry file. Right click on the link and choose Save target as then double click on it to run it.

If you prefer to use a key from a computer you have access to, follow these instructions to export the registry key:

1. Press Windows key + R to open the Run command
2. In the Open box, type regedit, and then click OK.
3. Browse to the following registry key:
   

   HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

4. On the File menu select Export.
5. Type in a filename and Save.
6. Close the Registry Editor.

Copy the *.reg file to the other computer and double-click on the .reg file. Ok the dialogs to update the registry.

These instructions are the same as found in the Microsoft article Hyperlinks are not working in Outlook (MSKB 310049).

You need to restart Windows for the change to take effect.

Set Program Access in Control Panel

You can set program defaults through the Control Panel or Settings. If the above methods fail, use this method to set the default browser.

In Windows 10, open the Settings app then find Default Apps (or search for Default Apps using Cortana.) Find Web Browser in the list and change it to Edge or Internet Explorer.

In Windos 7/8 or Vista, access the Default Programs applet from the Start menu or Control panel. Click on the "Set program access and computer defaults" (last option) then expand Custom. In "Choose a default web browser", check on the "Internet Explorer" option and click the OK button.

Users Solutions

tgrf makes this suggestion as one possible cause and solution:

I am using Outlook in Office 2010, Windows 7, and IE8. I just fixed this problem when trying to set up my junk mail filter. Click on any email header. Select Junk mail menu, then Junk mail options. Clear the check mark at Disable links and other functionality in phishing messages.

I can't vouch for this solution but its painless and easy to try. Links are disabled by default for all users. The restrictions error is typically caused by browser settings.

Removed Internet Explorer as an Optional Feature in Windows 10

Albert discovered removing Internet Explorer as an Optional Feature in Windows 10 is responsible for this error:

I stumbled on another cause that I don't see mentioned here. I had noticed that in Windows 10, Internet Explorer is one of the things that can be removed using "Optional Features". So since I wasn't using it, I uninstalled it. That's when the problem started: any links in Excel or Word to external files, URLs, etc., stopped working and gave the error message described here. Solution, of course, was to re-install IE from "Optional" features and reboot. Then, everything worked, and the system even still retained Chrome as the default browser.

Alan's Solution

Alan has this suggestion:

I found that re-installing Google Chrome or FireFox and setting it as the default, the hyperlinks worked. I then went to Internet Explorer and set it as the default browser. I again checked the hyperlinks, and again they worked. I then un-installed Google Chrome and have had no problems since. Hopefully this will work for others as well.

While I haven't tested Alan's solution, it's logical that it will work. Possibly the most common cause is because users uninstall Firefox or Chrome while either is set as default and setting IE as default before uninstalling would prevent the problem. If Alan's solution doesn't work, make sure Chrome is not running when you set IE as the default browser.

From Greg Chapman: "This is IMPORTANT - Close Chrome and make sure it isn't running in Task Manager because even when you close it, it can remain running. Open IE and reset it as default."

Other Causes

There are several other causes of this error. In most cases, they do not affect hyperlinks in Outlook. If you found this page searching for the error message, check out the following pages. Note that if you receive this error on a computer at work, you should contact your administrator, they may want access to applications restricted for security reasons.

Empty Outlook's Securetemp folder

This solution suggested by Lain should not cause the restriction error message, however, it's not harmful (and can be beneficial for other reasons) so I'm going to include it here. If it works, it doesn't have to make sense to me and if it doesn't work, you cleaned some old files off your hard drive. It's a win-win either way.

For Outlook 2007 and newer, type Shell:cache in File Explorer's address bar and press Enter. Outlook uses the folder Content.Outlook. If you don't see the Content.Outlook folder, its because you are not showing hidden files and folders. You can type Content.Outlook at the end of the file path and press Enter or show hidden files and folders.

See Outlook SecureTemp Files Folder for more information and steps needed to find the folder.