With the introduction of two-factor authorization since the original date of this article, there is a second (and becoming more common) cause of this error: Outlook needs the app password, as it will not currently bring up the second authorization screen.
The message that comes up when Outlook can't set up an encrypted connection automatically caught a couple of users off guard this week. After calling their mail provider to verify the account supports encryption, they asked me what was wrong with Outlook.
An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection.
This message doesn't mean that the mail server doesn't support encryption, it just means Outlook's Auto Account Setup can't determine the correct settings to use. This is caused by incomplete or missing autodiscover records in DNS. As a result, you'll need the account up manually if you want to use encryption.
When this message comes up, click Back, select Manually configure server settings then click Next.
You'll need to enter your account information and server names then click More Settings and configure your SSL or TLS settings on the Advanced tab.
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58 Comments on "Outlook Auto Account Setup: Encrypted Connection not available"
Unfortunately this still doesn't work for me.
Are you using two factor authorization? What type of email account are you using?
Hello,
I have 2 gmail accounts - 1 for home, 1 for work. The home one was created over 10 years ago and the work one less than a year ago.
Using Outlook 2010 both at home and at work; both are windows10.
I can connect my older gmail to both Outlooks, but neither one will accept the newer address.
I have tried to install it on Outlook 2016 to no avail.
Do you get any error messages? It sounds like it might be security settings in gmail- you need to enable 2 factor auth then use an app password in outlook or set gmail to allow less secure apps.
Our company email is in Outlook 2013 and has suddenly stopped allowing email to come since yesterday morning, I have tried all the suggestions, called Microsoft support, Hover support, restarting, removing Windows and Generic Credentials, and I STILL cannot receive email. There have been no updates and no changes made so I have no idea what has happened. I am getting the no encryption message that all seem to be talking about. I HAVE to get me email back up and need help ASAP. Thank you!
Sondra (I have typed my personal email below so I can receive your response. )
What type of email account is your company email? did you try adding the account to outlook again?
hi when i i configure gmail account in outlook office incoming mail is error showig unenerypted
what are you using for the port #? use 995 & SSL/TLS for incoming and 587 and TLS or port 25 and STARTTLS (2016 only)
I am using gmail with outlook 2013 and have enabled less secure apps and imap. It was earlier working fine but now prompting for password again and again. I have followed all steps but didnot work. plz help.
Does it ever connect?
Did you double check the setting in google, in case it got enabled somehow?
still i not working
Are you using 2 factor auth? If so, you need to use the app password.
Not for me either and mine was working for years - now I can only use unencrypted
What type of email account do you use? Are you using two factor authentication?
If you are using an Outlook.com or MSN.com email, and have enabled two-factor authentication on your Microsoft account (which you should have!!) you need an AppPassword to login since Outlook client isn't capable of doing the two-factor auth dance of prompting for a code. Get the app password at https://account.live.com/proofs/AppPassword
This works with my to email accounts (outlook.com and hotmail.com). Both have two step verification, which prevented me using the usual email logon and password. The App password however works and lets outlook connect. Great comment, not even MS advised me of this work around!
I too am having the same issue. However, my outlook account has been set up for over 2 years. I'm not sure what's going on. I started having a problem when a message "enter your name and password for the following server" keeps popping up, every time that I send an email. I only need click okay and it sends, but it is annoying to have that repeatedly popping up. I do not know what is causing it. I went to account settings and went through the repair option, hoping that would somehow correct it, it did not. I checked the advanced setting for yahoo small business which is already the same as what you have in the GUI screenshot above. It gave me the encrypted connection not available message. I hit "back" and chose the manual option. It gave me a confirmation that my process was successful, but continues to behave this way. Any suggestions on how to resolve this issue? Thank you in advance for any help provided.
Does mail sync once you enter the password? Are you using another computer or device to check mail? If so, and if using POP3, this message will come up when checking or mail when the pop3 device is checking mail.