If you are using a Yahoo, AOL, CompuServe, AT&T and other ISP accounts hosted by Yahoo and are having problems signing when you use Outlook desktop software, this is for you:
If you are unable to set up an Yahoo or AOL account in Outlook desktop, receiving an error that your username or password is wrong, you need to use an app password.
If the account is already configured in Outlook, you'll see this error message in the Send / Receive Progress dialog:
Task 'Synchronizing subscribed folders for ***@***.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for ***@***.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
You'll see this message when you add a new account:
Something went wrong
We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again.
Unlike Gmail, iCloud and Outlook.com, you do not need to enable 2-step authentication or the secret key feature to use an app password.
To generate an app password to use in place of your "real" password:
- Log into your account security settings in Yahoo or AOL and click on Manage app passwords.
- Select your app from the list and click Generate. (Choosing the app is to make it easier to delete (revoke) a specific password if you need to later. You can use the app password in any application.)
- Copy the password and paste it into Outlook’s password dialog. If you type it in, don’t include the spaces, they just make the password easier to read.
To change the password in Outlook 2016 and newer, use the File > Account Settings > Server settings menu.
Use Ctrl+V to paste the password in the password field then click Next.
In older versions of Outlook, you can change the password in Account Settings. Go to File > Account Settings > Account Settings. Double click on the account and change the password.
I recommend copying and pasting the password into OneNote, Outlook Notes, or Notepad (or wherever you save things) so you have a copy if you need it with another mail client. The app password is valid until you revoke it.
AT&T Yahoo accounts
For AT&T email accounts hosted at Yahoo, you need to log into your AT&T profile to create the app password.
- Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
- Go to Profile > Sign-in info.
- Scroll to Secure mail key and select Manage secure mail key.
- If you have more than one email address, select the one you want to use.
- Select Add secure mail key.
- Enter a nickname for the secure mail key to make it easier to recognize.
- Select Create secure mail key.
- Select Copy secure mail key to clipboard.
- Paste it into the password field in outlook.
Set up as described, I can receive mail from the Yahoo Server but have big problems sending mails using Outlook to the yahoo server. Yahoo Mail on the web works fine, I can send from there, as does Outlook web, but Outlook Desktop fails to send new emails. The error is intermittent, after removing the account from Outlook and reinstalling the first few test emails work, leave it overnight and log in and fire up outlook and the freshly written email just sits in the Outbox, pressing send all or send on the actual mail, the outbox display flashes for a second then reverts to sitting there doing nothing. Tried the following reinstalling microsoft 365 suite repairing outlook and microsoft 365 repairing outbox removing App password and reverting to pre October password (will no longer log in) reinstalling a new App password (as before worked a couple times before reverting to resting in the outbox. This only began after I created the App password after receiving email warning from Yahoo, my wife's set up, the same as mine, is fine, she ignored the emails from Yahoo about App Passwords and carried on, she has had no problems!! I have an… Read more »
I just tried to set up Yahoo email in Outlook 2013. I have no problem accessing Yahoo email via the web, but even though I followed the instructions above, Outlook is unable to log into Yahoo.
I have set up the Outlook account for IMAP access and I have carefully matched all the Advanced Settings, including SSL for both incoming and outgoing email. I am sure that I do not have 2-factor authentication enabled for web access.
At this point, I'm pretty frustrated, since in the past, I have been able to set up Yahoo in my Outlook email.
Even if you don't have 2-factor enabled, you need to use an app password to access yahoo from outlook. You don't need to enabled 2-factor, you do need to create the app password following the steps above.
Hi Miss Diane Poremsky nice to meet you mam unfortly i was hack by same one with big knowaldge about this program can you help me to fix please??
What is not working? What did the hackers do?
Brilliant, been setting up my colleague's system remotely, all was working ( until it wasn't). This post solved the problem, thanks a lot, much appreciated