Use Public Folders In new Outlook

While Microsoft would like organizations to stop using public folders, many organizations still use them. Even though new Outlook does not show the public folder tree (and never will), you can still access public folders in new Outlook – but you need to add them as Favorites, either in new Outlook or Outlook on the web.

From Outlook on the web:

1. Open new Outlook or log into Outlook on the web.
2. In new Outlook, right-click on your email address or the 3 dots on the right. In Outlook on the web, right click on Folders heading or click on the 3 dots to the right of the heading.
3. Choose Add public folder to Favorites.
   

   

4. A pane opens on the right with the Public folder tree.
5. Select the folder you want to show in new Outlook.
6. Click Add Public folder at the top of the page.
   
7. Repeat as needed.

This is obviously not workable if you use a lot of public folders, but is good if you only need to access a handful of public folders.

The public folders you favorited will be at the bottom of the favorites section.

If the folders are not showing in new Outlook’s Favorites, open View tab > View settings > Accounts, click the Manage button then click Make Primary. Once they are in the Favorites list, you can make another account the primary.