A user was trying out the new Office 2016 and ran into a problem. He wanted to configure his Exchange account manually, by entering the server names, but Outlook 2016 doesn't have that option for Exchange accounts:
I recently upgraded to Office 2016 from Office 2013 and the Exchange account wouldn't work. I deleted it from my profile and went to add it back. However, under "Add Account" there is not an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server service option is missing. Why is it missing and how do I add my Exchange account to my profile?
Exchange accounts can only be added to Outlook 2016 using auto account setup (even with the new dialog, above). If autodiscover records aren't published, your administrator will need to publish them so Outlook can find the account.
This is a change from Outlook 2013. If you want to use Outlook 2016 with an Exchange account, you'll need to let Outlook set the account up automatically.
Test for Exchange connectivity issues at Microsoft Remote Connectivity Analyzer
Microsoft Support and Recovery Assistant is a new tool that helps users troubleshoot and fix issues with various Office 365 apps and services. The app diagnoses common Outlook issues like account setup, connectivity issues, password issues, or Outlook stops responding or crashes. To identify the root cause of these issues, the app runs checks such as: Checks licenses, Verify users' credentials and that Office 365 servers are reachable, Checks for updates to Outlook clients, Checks authentication, Network checks, Protocol checks
The Priasoft AutoDiscover Testing Tool is a great free utility for testing and reviewing AutoDiscover for both Office 365 and Exchange On Premise. Using our solution you have full control to test responses as different versions of Outlook, without Outlook required to be installed! Extremely helpful when you have a mix of Outlook clients you are supporting in your environment. Free.
If you are upgrading from Outlook 2013 and your Exchange account wasn't moved to the new profile, you might be able to restore the old profile. This method does not work 100% of the time, but it takes only minutes to try.
I recommend deleting any Outlook 2016 profiles of the same name or renaming the profile before adding this key to the Outlook 2016 profiles.
- Right click on the Start button and choose Run.
- Type regedit in the Open field and click Ok.
- Browse to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Profiles
- Right click on your profile key and choose Export.
- Find the .reg file you just exported (default location is in Documents)
- Right click and choose Edit to open it in Notepad.
- Go to Edit, Replace or press Ctrl + H
- Find \15.0\ and replace with \16.0\. Find and Replace the profile name if desired.
- Save and close.
- Double click to run and add it to Outlook 2016's Profiles.
If this is the only profile you have, open Outlook. Otherwise, go to Control panel, find Mail and set Outlook to ask which profile or set this profile as the default.
Do not disable MAPI over HTTPS if you are using Office 365 Exchange Online.
If your Exchange Server does not have MAPI over HTTP enabled, you'll need to set a registry key to disable MAPI over HTTP. This will cause Outlook 2016 to fall back to RPC over HTTP.
HKEY_CURRENT_USER\Software\Microsoft\Exchange DWORD: MapiHttpDisabled Value: 1
If you don't want to edit the registry, you can use this ready-to-use registry file: MapiHttpDisabled
Connection tab is Missing
After the account is automatically configured in Outlook, the connection tab is missing. Why?
It's not needed when you use MAPI over HTTP as Outlook "talks" to the Exchange server over HTTPS.
Autodiscover is slow
If Outlook is slow finding the autodiscover records, you may need to tell Outlook to exclude the root domain or other records.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover\ DWORD: ExcludeHttpsRootDomain Value: 1
The other records you can exclude, also under the Autodiscover key are as follows. Use a value of 1 to enable, delete the key if you no longer want to exclude these checks.
DWORD: ExcludeScpLookup DWORD: ExcludeHttpsAutoDiscoverDomain DWORD: ExcludeHttpRedirect DWORD: ExcludeSrvRecord
Create a local Autodiscover.XML File
If your company doesn't publish autodiscover in DNS, you can try creating an XML file. Paste this into notepad and save as autodiscover.xml. Don't forget to change the domain in redirecturl. A sample file is here.
<?xml version="1.0" encoding="utf-8"?> <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <Account> <AccountType>email</AccountType> <Action>redirectUrl</Action> <RedirectUrl>https://autodiscover.domain.com/autodiscover/autodiscover.xml</RedirectUrl> </Account> </Response> </Autodiscover>
Next, edit the registry to add an autodiscover reference:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover REG_SZ: domain.com Value: C:\path\to\autodiscover.xml
Now try adding your account to your Outlook profile using Auto Account Setup, entering your name, email address and password. If the Exchange server is properly configured, your account will be configured in Outlook automatically. Note: you'll get a redirect warning and may need to supply your username and password twice.
If the Exchange server is not properly configured, you'll need to create an autodiscover.xml containing all of your account information. If you have access to a computer with Outlook 2013 or older, you may be able to use the autodiscover file it used.
Type or paste %localappdata%\microsoft\outlook in the address bar of Windows Explorer to open Explorer to the folder where the autodiscover file is stored. It will be named something like this: 9a2b291a2545a44e9fa74ac13aad98c2 - Autodiscover.xml. Copy it the folder you entered in the registry, delete the previously created autodiscover file and rename the copy to autodiscover.xml. A sample autodiscover.xml for my Office 365 account is here. You can try editing this XML but will need your LegacyDSN.
If this doesn't work, your administrator will need to properly configure the server.
Revert to Office 2013
Users who were auto-upgraded to Office 2016 from Office 365 Personal, Home, or University can uninstall Office 2016 and install Office 2013 from their Office account portal.
Business subscribers should see Obtaining older versions of Office for the steps necessary to revert to Office 2013.