A number of users who sync iCloud and Outlook are having problems with iCloud after installing the Windows 10 Anniversary Update.
If the iCloud addin gets disabled every time you restart Outlook, see "iCloud Doesn't Sync" for the registry key to force it to always load.
Signing out of iCloud then signing back in should fix the problem. If not. try the steps below.
To fix iCloud and restore syncing:
- Sign out of iCloud
- Uninstall iCloud
- Repair Outlook
- Reinstall the newest version of iCloud (5.2 or higher) and sign in.
If iCloud insists on setting up your iCloud email account and you don't want it, you can delete it from Outlook's Account Settings later.
If you continue to have problems, you can revert to Office 2016 version 16.0.6868.2067.
- Close all Office applications.
- Right-click on the Start button, choose Command Prompt (Admin). If it's not listed on the right-click menu, click Start, type cmd in the Start Search box, then right-click on Command Prompt or cmd.exe, and choose Run as administrator.
- At the command prompt, type the following command, and then press Enter:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun - Type the following command, and then press Enter:
officec2rclient.exe /update user updatetoversion=16.0.6868.2067 - When the repair dialog box appears, choose Online Repair.
- Click Repair, and then click Repair again.
After the repair is complete, you'll need to disable automatic updates. In File, Office Account. Click Update Options, and then click Disable Updates.
More Information
More Outlook and iCloud articles at slipstick.com:
- After Installing iCloud, Mail Won't Send?
- Create a Task and copy to another Tasks folder
- How to fix the iCloud APLZOD.dll error in Outlook
- iCloud Add-in is not listed in Outlook Add-ins
- iCloud and Outlook Problems: Syncing Calendar
- iCloud and Outlook Repair Now error
- iCloud Doesn't Sync
- iCloud error: Outlook isn't configured to have a default profile
- iCloud for Outlook 2016
- iCloud is hijacking Meeting Invitations
- Issues Syncing Outlook and iCloud Contacts
- Outlook and iCloud Sync Issues
- Outlook and iCloud: default data files
- Outlook and iCloud: What you need to know
- Outlook crashes when syncing iCloud calendars
- Save appointments to a non-default Outlook calendar folder
- Save New Contacts to iCloud Contacts
- Syncing iPhone Sent Messages with Outlook
- Transfer POP3 Mail on an iPhone to Outlook
JIm Martin says
I have had several calendar files on outlook, some were shared with a set of people different from others. I would very much like now to only share my information within my family, and cancel all the other shares. I have tried everything I know how to do. I have de-installed and reinstalled Icloud for windows, I have imported using outlook from the current file I am using for appointments and then saved it in the outlook files on my C drive. My current calendar is called Master 8 2021, I would like to import from other calendars named Icloud Archive, Calendar (This computer only) - with my email address; Calendar My Outlook Data File workaround; Master Calendar 2104; Calendar - Archives; Master Calendar 2104- cloud; my name James P Martin; and Calendar - icloud. I know it's a long list but I have been attempting to retain information from prior and return to having only my outlook 2016 calendar and sharing it with my wife, and my mobile phone. You don't have to list all the accounts, please just tell me how to merge one and then I'll do the rest the same
Julie Parkes says
I am running Office365 on Win 10
I have a signatures' problem
For some reason when I am composing a new email, I can choose a signature(from the list on the ribbon) but the email account address in the ' email from' field' does not change.
I have tried reloading all signatures a number of times without any change.
Pascal says
Hi,
I have Outlook Office 365 on Windows 10.
iCloud stopped working on Outlook so I deleted it and reloaded from the Microsoft Store (as I have Win 10).
When I open it, after entering my iCloud data, I click on the Mail, Contact... square then press apply.
Then I get message error: Outlook Configuration Error. Impossible to start your configuration as the iCloud server does not answer".
And I am stuck there. My internet connection is good, but I just don't know how to connect iCloud to OUtlook anymore.
Any idea?
Pascal
Diane Poremsky says
There is apparently something going on with either the latest outlook update (it started after the update this week) or icloud - everyone is having problems.
I'm using the desktop install and it seems to be working correctly.
Pascal says
Hi Diane,
Thanks for your answer. What is the desktop install?
Diane Poremsky says
>> What is the desktop install?
The icloud you download it from apple, not the one from the Windows app store.
Pascal says
Hi Diane,
An iTunes update popped up. I did it and now I can synchronise back...
Maybe just a coincidence as I am not sure iTunes as any impact...
But it works again...
Diane Poremsky says
While itunes shouldn't affect it, they can push out updates for all products in it.
Or it could be that apple fixed whatever was wrong on the server side and its just happened at the same time as your update. :)
Steve says
Your version of icloud for windows is out of date!
Diane Poremsky says
The screenshot? Yeah, its hard to keep them updated. (It's even worse with Outlook - in the last month we went from colored icons to white to a single row of button on the ribbon.)
Jim C says
I am unable to select calendar option in 'iCloud for WIndows' to sync with Outlook 2016.
Spec - HP Spectre, Win10 Home v1709 64bit OS, latest iCloud for Windows, Office 2016 prof HUP, MS Edge browser.
Error - Every time I open Outlook - 'Please use iCloud for windows to configure iCloud'.
Problem - When I open iCloud for Windows and select the Mail, Contacts, Calendar selection and try to apply it, it produces an error saying 'iCloud for windows did not install properly. The icloud drive and photos selection work perfect.
This has gone on for months and has never worked on this PC, yet worked sweetly on my old one. I've ran repair in Outlook 2016. I've uninstalled iCloud numerous times (inc deep removal). The iCloud add-in is active in Outlook. I've checked the auto date and time in both devices and ensured same zones etc. I am loathe to rip out Outlook completely as I have multiple email addresses, mostly on pop, as I file into one lot of folders on my PC. Even repairing brought back hundreds of emails I'd previously processed.
I just want to operate my icloud calendar on Outlook, but really struggling.
Diane Poremsky says
is this a new computer, purchased after late last year? There could be issues if the store app is installed.
Open Settings, Find Apps & features.
Click on the Microsoft Office Desktop App and select Uninstall
Is/was the icloud ever working in outlook? is there an icloud data file? if so delete it. https://www.slipstick.com/outlook/fix-icloud-outlook-repair-error/
Jim C says
Hi Diane, sorry for delay in responding. This issue has plagued me for over a year. I've ran repairs on Outlook and uninstalled iCloud. I deleted the data file as you suggested, and retried. It's working perfectly now. I could have sworn I'd tried that before, but there you go. Thank you so much.
Roy Harris says
Here's one for you. I have iCloud for Windows installed and syncing with Outlook 2016. For a week or ten days now, events in my iCloud calendars are not showing up in Outlook, even if created in Outlook. I just created an appointment in Outlook on one of the iCloud calendars, saved it and it doesn't display in Outlook. So, I went to create it on my iPhone, and the appointment was there! Outlook is syncing to iCloud, but not displaying the item, even though created in Outlook. I've done this twice and confirmed the behavior.
Diane Poremsky says
This is a bug... Are you using the overlay calendar view? switch to side by side (or only show one calendar) and they should show.
Andrew says
Hello,
I have Windows 10 Version 1703 for x64-based Systems on a PC at work and the latest version of iCloud installed. Both are at the latest level of update. I used to use iCloud to sync bookmarks with my computers at home and my mobile devices, and had my iCloud calendars on Outlook 2016 (Microsoft Office Professional Plus 2016).
It is only since a few weeks that I couldn’t open Outlook calendars shared by colleagues anymore – they all show “no connection”. In addition, all numbers show got 11 decimal digits (e.g. Reminder in 15.00000000000 minutes).
The only solution appears to be to entirely delete iCloud from my computer. Unticking calendar sharing didn’t work, neither did logging out of iCloud but as soon as I removed iCloud from my computer I could access all shared Outlook calendars again and the confusing decimal digits also disappeared. The cause is clearly iCloud. After reinstalling Windows entirely from scratch everything worked just fine right until I installed iCloud again.
Any suggestion towards a solution would be most welcome.
Diane Poremsky says
so just installing icloud causes problems, even if you don't use it with outlook? You can disable the icloud addin in file, options, addins - click the Go button and untick icloud - not sure if it will help if not syncing calendar doesn't help/
Diane Poremsky says
I haven't been able to repro any problems here with icloud and the reminder time format or shared calendars (on office 365) - all us-en.
JD Huggins says
Ms. Poremsky,
Thanks so much for your advice. I installed iCloud but once I did,
Outlook 2016 would no longer start. I uninstalled iCloud and and now Outlook
works again.
I will read your advice on synchronizing contacts. I recently changed jobs and
want to keep all the contacts I had there. I synchronized iTunes with Outlook
at the old job and it worked well. I am having difficulty now syncing properly -
getting multiple copies, Exchange has multiple places to put things, etc.
JD
Diane Poremsky says
if you want to sync using itunes, you need to turn off cloud sync on the phone.
Anne says
Hi,
I cannot start Outlook 2016. MAPI cannot read the this: C:PROGRA~1COMMON~AppleINTERN~1APLZOD64.dll
What do I do?
Diane Poremsky says
Do you have the newest icloud addin installed?
Can you look for these files and email them to me (diane at slipstick com)- it should work with all versions except 2007 and we're trying to figure out why it's not for some users.
C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\mapisvc.inf
C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\mapisvc.inf
C:\WINDOWS\system32\mapisvc.inf
Steven says
I am having the same issue
Diane Poremsky says
see https://www.slipstick.com/outlook/2007/icloud-aplzod-dll-error-outlook/ for the solution. if you use outlook 2010 or newer, you need to sign out and uninstall then reinstall icloud.
zed says
having issues with my icloud and office 2016. every time i log out of outlook my icloud gets disabled and i need to enable it again, any suggestions why and how to fix this?
Diane Poremsky says
You can set a registry key to always load it - see https://www.slipstick.com/outlook/icloud-sync-failure/ - at the end is a ready-to-use reg file you can download and run that will set the key for you.
Jim says
Are Outlook 2007 and Icloud compatible? I have lost the ability to add my
Icloud calendar and contacts into my Outlook 2007 program. I've tried to follow
the suggestions, i.e. reinstall Icloud, repair Outlook. Nothing seems to work.
I'm using Windows 10 and I think just received the major update.
Diane Poremsky says
Yes, they are ok, but the latest update is a killer.
https://www.outlook-tips.net/tips/icloud-work-outlook-2007/
Jim says
Are Outlook 2007 and Icloud compatible? I have lost the ability to add my
Icloud calendar and contacts into my Outlook 2007 program. I've tried to follow
the suggestions, i.e. reinstall Icloud, repair Outlook. Nothing seems to work.
Diane Poremsky says
Did it just start today? The latest outlook 2007 update triggers an error - uninstall the update and it works.
JudyM says
New Dell Windows 10 Pro computer, Outlook 2016. Successfully got iCloud for Windows installed and all my iCloud contacts are in Outlook (under iCloud) .. BUT no iCloud address book shows up so I can't access the addresses when sending an email.
Pulling my hair out .. DESPERATE!! hoping someone has a solution! JudyM
Diane Poremsky says
right click on the icloud contacts folder and choose properties - then Outlook Address book. Is it checked to show as an address book? If yes, you may need to change which contacts show first in the address book - open the address book from the ribbon, then it's tools, options menu. It's the last setting on the dialog.
Dave Zielesch says
Diane: I've read ONE of your books and your skill for writing is very easy on the eyes. However, I have a problem with a computer that has Windows 7pro, just installed Office 2016 32 bit and cannot get the mail 32 bit icon to respond to activation. It sends the computer into a non-responsive status and the only way out is ctl+alt+del. Any ideas, or does the Microsoft answer for the same problem with 2013 fit? Help!!!
Dave Zielesch,
Senior Technician,
Lead purchase agent
7th Dimension, LLC
purchasing@7thdi.com
Diane Poremsky says
Try renaming the profiles key in the registry - then restart outlook. (You'll need to make a new profile.)
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles
LynBarbour says
Anyone know how to change the subject line of an email received? I used to be able to open the email, click on the Subject line and change it. Now I cannot. I can edit the message but not the Subject.
Diane Poremsky says
You still can - click the V on the far right to expand the header. See https://www.slipstick.com/outlook/email/edit-the-subject-line-in-outlook/ for more info.
Larry says
Step 4: officec2rclient.exe /update user updatetoversion=16.0.6868.2067
is not recognized as an internal or external command,
operable program or batch file.
Diane Poremsky says
Did you use the correct first line? I noticed that \ were missing from the path - with that fixed, the second command works.
Also need to be using a subscription version.
Larry says
AWESOME Diane - i just tried with the version you just provided, and all's working - don't know what the difference is/was, but mahalo nui !!!!!!!!!!
Aloha
Yvonne says
Thank you. it worked perfectly. I did not have to uninstall. I just signed out of iCloud and then signed back in and it worked. I use MS Exchange and it is now fine. I can again pick up all my contact on all devices.
Matthew says
I am having problems with Icloud syncing with outlook 2016 with custom columns that I have made. The error reads "The custom form cannot be opened. Outlook will use an Outlook form instead. The object could not be found"
Any direction?
Diane Poremsky says
These were just fields in the folder, not an actual custom form? The fields (probably) won't sync. Clearing the forms cache should fix it -
1. Go to File, Options, Advanced.
2. Click Custom Forms.
4. In the Custom Forms box, click Manage Forms.
5. In the Forms Manager box, click Clear Cache.
Also rename FRMCACHE.DAT to FRMCACHE.old
Copy and paste the below line in run command (Windows key + R) and click ok
%localappdata%\Microsoft\FORMS
the rename frmcache file
Matthew says
Thanks so much for your response. The problem only occurs when syncing and then it eliminates the new columns that I labeled. I go to "advanced view settings" then "columns" then "new column" then "ok" and it adds it to my view. If there is any data in the pst file that I saved it places it in there with each client. There are 6 custom columns that I have added. If I do not sync with icloud they stay in there. But when I sync, they are removed and they are not able to be put back in unless I remove and reinstall. I am not certain about the method I chose to be able to have custom fields/columns and maybe that is the problem.
I did clear the cache and tried the rename file but It keeps wanting to open the file after I click ok.
Diane Poremsky says
the icloud doesn't support additional columns unfortunately and when it resyncs, it removes them because they can't sync up (I thought it would but never tested it). If you used outlook.com or exchange, the fields should stay in outlook and not be removed when you sync with the phone.
You could add the value to a field that does sync that you aren't using for its intended purpose. fill in the fields on the Details tab of a contact and see which ones sync - i think Department syncs.
Matthew says
Thanks so much... That is what I was thinking... I will try a third party software before giving up on the field value.
Matthew says
Is there a way to send a screen shot?
I see there is a third party software "Companion Link" that claims it fixes all sync issues and Icloud is not needed. But if my method is incorrect then maybe the Companion Link won't sync it either?
I might add also I have outlook 2016 as an app on my phone and I am attempting to set that up.
Diane Poremsky says
you can upload a screenshot to online storage - onedrive, google drive, dropbox etc - and post a link. companionlink has a trial - try it and see if the fields work. But... if you can live with the value in a different field, it might be less hassle.
Barbara Johannes says
I signed out of icloud, and uninstalled icloud. How can I repair outlook, when office 365 is the program listed in 'Programs and Features'?
Diane Poremsky says
You need to repair Office - you can't just repair outlook.
Barbara Johannes says
thank you - i have now repaired office, however icloud has a problem installing in w10. I will seek apple answers for that...
Diane Poremsky says
Do you have the newest icloud? That is required for windows 10.
Alex says
Thanks so much. This was doing my head in. Reverted to the version you state above and voilá, the integration works again. Thanks!