Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
OMG it worked! I was very skeptical but now I'm amazed - literally spent 3 weeks looking for a solution to this! THANK YOU!
I'm so bummed this didn't work for me. I wasn't sure if we should be installing 32-bit or 64-bit as that distinction isn't made. I installed 64-bit. I read comments and found someone who had installed Office 64 bit and it worked. Am now uninstalling and re-installing icloud for windows.
Is this on a new computer? Make sure you run the powershell to remove any 'store' bits that might be hanging around, especially if it's a Dell.
I don't know that the bitness matters, except that most people have 32-bit office currently.
Thanks for your quick reply Diane. Yes, it's a new computer. I followed your instructions perfectly. Good news is - It's working after I reinstalled iCloud for windows. Here's what I think may have contributed to my issue. When I first (a week ago) went to download iCloud for windows, Windows prompted me to choose iCloud for windows from the Microsoft Store. I figured, "why not," it's for Microsoft Windows so installed it from there. Today I uninstalled it, then pulled iCloud for Windows from Apple.com. Totally different install. I now have iCloud tab in Outlook that I didn't have before. And best of all, no errors. None. Cleaned it all up. I'm good! Thank you for this post because it got me on the right track.
Thanks - I wasn't aware there was a store version.
I honestly didn't think this would work. I have no clue what I just did, and when I was inputting the commands I wasn't getting any real response so thought it was a bust...But I persevered and IT WORKED!!!!!!!!!!!!!!!!!!!!!! I must have spent 20 hours trying to get this fixed. Thank you SO MUCH! For anyone who isn't tech savvy, follow the instructions EXACTLY. Then it works. Took me less than 10 minutes total.
Diane, thank you thank you thank you this solution is the one that finally works.
I spent weeks on this issue with Microsoft level 2 and 3 support as well as with Apple. I ended up buying a new computer anyway but still having the same issue on the new one (Windows 10 with self installed Office 365). Found this link online and it was fixed in 5 minutes. Thank you!!!!
It works! Thank you very much!!
Worked! I feel like a tech wizard...Not really but a little bit. Thanks soooo much....
This worked beautifully! One change, however, that was required for me: I couldn't find an "icloud.exe" file so in hunting around I fould that the "icloud.services" file had the Properties tag which I used to set the compatability to Windows 8. I spent 5 hours on the phone yesterday with Microsoft--to no avail. Found your article this a.m. and very happy!
I had the same problem. I found the file by searching in the window "*.exe" then found one that came up for icloud.