Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
Setting iCloud.exe compatibility mode to Windows 8 was all that was required to resolve this issue. Thank you!
Thx Diane, You help me a lot!!!
The first problem can easily be solved by installing the 32bit version of Office.
Nothing else helped in my case.
Using the power shell advises for problem two was not neccesary.
Changing the compatibility mode was all it needed (took me 2 weeks searching!)
Thanks for the help!
This still isn't working for me.
Didn't work for me... When I typ in the commands I get this:
What did I do wrong?
Are you using Windows 10? Even if the Windows store version is not installed, the command will run.
Are you using PowerShell, not command prompt?
This worked perfectly!! Thank you so much.
Thank You! This worked for me!
OMG! I'm both a PC (at work) and MAC (at home) user. I decided to purchase a MS Surface Pro with Windows 10 since my husband's laptop only had Windows 8. I honestly thought I had made the biggest mistake of my life when I couldn't get the iCloud to sync with Outlook. All I had to do was run the iCloud in compatibility mode and it worked. You're a lifesaver! Thank you so much for this post!!!