Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
SO amazing!! Thank you, thank you!!
Thanks again Diane - This worked for me. But should I leave icloud.exe in Compatibility Mode forever?
Was Compatibility Mode ONLY needed to get iCloud installed or is it needed for iCloud to continue to operate properly?
After my Outlook was fully working, I went back and temporarily turned off Compatibility Mode and everything seemed to still work, but since you didn't say to turn it off, I left it on. Could leaving it on cause other problems in the future?
If it works with it off, leave it off.
Worked great for me thanks a bunch
did not work for me.
Do you have the latest icloud software?
Thank you! So glad I found your solution! Installing the "click to run" version of Office 365 on top of my original "Microsoft Store" version seems to have fixed. Cutting and pasting your PowerShell commands was easy, too! I did not need to change the iCloud compatibility to "Windows 8" installing the latest v7.10 iCloud software.
This has been driving me crazy for months. Thank you for a quick and easy fix!!! So happy.
Will try this above trick - but have been "struggling" with Office 365 (purchased as a "service" on an annual basis) and iCloud for Windows for a LONG time.
Today, March 7, 2019, have uninstalled iCloud", rebooted, downloaded latest iCloud version (today), installed, rebooted, etc, etc. Unsure how many times (10?) with no different outcomes. Outlook (Office 365 - not the 2016 or 2019 version) has a default profile, have tried creating a new default profile, rebooted "everything" several times (computer included) to no effect.
Hence, with NEW and LATEST iCloud version, the "Compatibility Mode" really should not be needed.
Been using a few select words here during the day...
Didn't work. I have a brand new HP Laptop running Windows 10. I uninstalled then reinstalled Office and still get the same above error when trying to check the "mail" box on iCloud.
Did you run the powershell to make sure all of the store version bits were removed?
BTW, what is your version and build - including the text following the numbers.
Not getting a default profile error but after running PowerShell, I still cannot sync among windows 10 desktop, iwatch and iphone. Also running MS home and office 2019
Do you receive any sync errors? I would sign out of icloud and make sure the icloud data file was removed from outlook then sign back in.