Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
Honestly thanks, needed to integrate my calendars and this worked amazingly. Hats off to you friend.
This is amazing. I was looking for a solution for 1.5 years and couldn't find anything. Thanks a lot!!
This is amazing, thank you SO much :')
You might not be the hero we deserve, but clearly the hero we need.
Thank you very much. Not even the Apple Support knew that this was the problem. Been looking for days.
Anything else like re-installing, "repairing" or creating an @iCloud.com mail did not work. But this, surprisingly, did.
Thanks! I really needed the ego boost today. :) It makes a nice end to a bad day.
Thank you!!! I spent hours working on this problem. The powershell & compatibility mode seemed to do the trick, phew!
Thank you so much. 1903 broke synchronization between Outlook 365 and iCloud calendar. This fixed it. I have no idea how you figured it out.
Tried this today. Just wanted to let you know it worked for me as well. Thanks.
Had the same problem and solved it: Just click "change", then "repair" office 365 in offline mode in the app & features list of my Windows 10 computer. (weird ??!!)
Hope not just by luck...
All the best
H.