Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
Your solution worked perfectly.
Thanks for the detailed instructions and for giving me the confidence to do the fix.
New computer's shouldn't be such a pain in the butt.
Too bad the giant corporations (Apple and MS) couldn't have been helpful.
I am in the internet service file but cannot locate the icloud.exe file. I ran a searh through the file and nothing came up
Do you have 32-bit or 64-bit office?
After days trying to find a solution to the exact same problem on a new Dell XPS with Office 365 preloaded, all I did was change to the run properties of iCloud windows app to run as Window 8 version (last step above) and it worked without uninstalling and reinstalling anything. Thanks sooo much!
In File > Office Account > About Outlook, what is the suite name after the build #? The "store" version should be preinstalled - one goal is to make all addins work with it but I have tested addins recently. It will be great if it's fixed now.
After weeks of trying this worked! Thank you so much. I used it with Office 365.
Many thanks, that sorted my problem.
Diane your the best thing since sliced bread, I can’t thank you enough as my laptop was about to be thrown out the window, all sorted now thanks to you! Can’t thank you enough,
So nice finally some fix that worked, i used 5-6 hours on my new pc for get it working and 10 minutes after i read you post it worked
Fantastic - solved it for me !