Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
Worked great. I had to repair icloud and restart after following the instructions.
OMG. I didn't even do the PowerShell commands above, I just found icloud.exe, ran in compatibility mode, and it launched! I'm in Windows 10 but it said it was testing compatibility for Windows 8. I don't care what it calls it as long as it's working. Wow. Lifesaver. Thank you and God bless.
I have a new X1 Carbon with Windows 10 Pro and with the 1803 Feature Update. I have Office 365 2016 loaded on this laptop. I had the same error while attempting to turn on ICloud Mail, Contacts, Calendars and Tasks and just revised the Compatibility mode to Windows 8 and it works now!
Thanks!
I have the same problem but I am using Outlook 2016. Is the resolution the same
Yes... but first, install the latest icloud and check for office updates. I had a user tell me the issue was fixed in the latest icloud build but haven't had a chance to test it yet.
I followed your changes and it fixed the outlook default problem. However, icloud loads but does not sync. Also, if I click on the icloud icon in the system tray nothing happens..
is the icloud addin enabled in Outlook's File, Options, Addins? That wouldn't affect the tray problem but would affect syncing.
Just can not thank you enough for these steps. I moved 3 clients from iCloud to Microsoft Hosted Exchange because of this problem, but now we have a solution and it worked!
Thank you, it worked!
Wow, this is amazing. iCloud for Outlook didn't work on this brand new Dell Latitude laptop, but after running these commands it worked. I did not need to set the compatability options. I did, however, needed to close any open iCloud settings dialogs and then re-open it.