Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
Hi Diane,
same problem like Jesper. Brandnew computer, Win10 was already installed. Downloaded Office2019 and iCloud is not running. Impossible to find the iCloud.exe and change the settings.
Help is highly appreciated!
Wolfgang
It seems that the latest version of Icloud does not make an iCloud.exe in the app folder. Do you know which one I need to change for the compatability?
I am running Windows 10. Latest update and latest iCloud.
That is the Windows store iCloud app? It puts it in a different folder, under C:\Users\%username%\AppData\Local\Packages
Hi Diane,
Got it. But could you be more specific?
I have these folders which almost all of them seem empty.
AC
AppData
LocalCache
LocalState
RoamingState
Settings
SystemAppData
TempState
Best regards
Jesper
My bad. I gave you the path for user files - i should have said 'C:\Program Files\WindowsApps\' - the actual exe is at C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud - but you will need to give the admin account permission to access the folder. However, i don't think you need to change the compatibility settings on it. Only on the one installed from apple.
Sorry about that.
yes it is from the Microsoft store.
Just got a new Lenovo laptop with Windows 10, bought MS Office 2019 with Outlook, and downloaded iCloud from Microsoft store site (latest version 11.2.18.0). Cannot set up synching between Outlook Contacts and Calendars and iCloud due to the “default profile” error. Have followed your suggestions multiple times, but there is no way for me to access iCloud properties to switch to Compatibility Mode, which seems to be the solution for many people. Why is that? Is the latest version of iCloud configured differently than in the past? Is there an update to your remedy which adapts to the latest versions of Outlook and iCloud?
I don't you need to do that when you use the store version. Which version of Outlook/Office do you have - it should be click to run.
This worked for me as well - Windows 10 on a Dell laptop with Office 2013 Professional. Thanks!
Honestly thanks, needed to integrate my calendars and this worked amazingly. Hats off to you friend.
This is amazing. I was looking for a solution for 1.5 years and couldn't find anything. Thanks a lot!!
This is amazing, thank you SO much :')
You might not be the hero we deserve, but clearly the hero we need.
Thank you very much. Not even the Apple Support knew that this was the problem. Been looking for days.
Anything else like re-installing, "repairing" or creating an @iCloud.com mail did not work. But this, surprisingly, did.
Thanks! I really needed the ego boost today. :) It makes a nice end to a bad day.