Many users are reporting problems configuring iCloud in Outlook on brand new computers. When they check the box for Mail, Contacts, Calendars they receive and error error message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup Microsoft Office 365 Outlook to sync with iCloud. When I check the box for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile" selected. I worked with Apple Support and Dell Support, uninstalled and reinstalled both applications, restarted my system many times, all to no avail. I have also confirmed that the iCloud Outlook Add-in is shown as Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store version of Office preinstalled and installing the Click to run version from Office.com.
iCloud and most addins will not work with the store version at this time. You need to install the click to run version from Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
Now try enabling iCloud to sync Calendar and Contacts. It should work.
More Information
See Outlook is Not Recognized as the Default Email Client for other causes not related to iCloud.
This thing bit me again. I'm using a desktop install of Office 365 32-bit and a current iCloud installed from the Windows store. The issue this time was that iCloud was not recognizing my correct Apple ID / Password. I use 2-factor authentication and I'm not sure if that was part of the issue or not. I also tried the Power Shell steps, installing an old iCloud version, and looked around for the option to set compatibility to Windows 8. None of that worked for me on W10, O365 (32-bit). The fix procedure that worked for me on W10, O365 (32-bit) is: Uninstall O365 Uninstall iCloud Install O365 from Office.com (downloaded offline installer) Outlook > File > Account Settings > Manage Profiles > Show Profiles Add a Dummy profile (don't worry about it configuring an eMail account) Set the Dummy profile as the default (Always use this profile) Rename the old Outlook profile (e.g. oldOutlook) Shutdown / Restart Outlook > File > Account Settings > Manage Profiles > Show Profiles Add a new profile named Outlook (don't worry about it configuring an eMail account)) Set the Outlook profile to be the default (Always use this profile) Shutdown / Restart Outlook… Read more »
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I also tried the Power Shell steps, installing an old iCloud version, and looked around for the option to set compatibility to Windows 8. None of that worked for me on W10, O365 (32-bit).
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The store app does not have the compatibility option.
Diane, I have been using Outlook and iCloud for a couple years on my PC with no issues until the latest Windows update (9/8/2020). Now I get the error above when trying to reinstall and configure iCloud. I don't know if I have the Store version of Office, or the Click to Run version - is there a way to tell?
If it worked before, you don't have the store version of Office.
For icloud: Do you have the windows store version or the download from apple? What version of icloud is it? There have been issues with it over the last couple of weeks - but the latest icloud update seems to have fixed it.
Does this fix it?
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When attempting to initialize MAPI, or perhaps starting Outlook with 3rd party addons, error 0x80004005 will always be returned. Then the PreFirstRun dialog box will display everyone's favorite message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."
The current workaround is to roll back to the August 25 Version 2007 (Build 13029.20460) build. I don't know the exact build that introduced the error, just that this one work for me.
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From https://forums.slipstick.com/threads/97451-outlook-2019-o365-build-13127-20408-errors-when-using-mapi-calls/
Type cmd on the start menu, open the command prompt using run as admin. paste this line at the prompt:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13029.20460
From
https://www.slipstick.com/outlook/uninstall-update-office-click-run/
I've been working on this for two days straight.
THIS FIX WORKED FOR ME!
Hello Diane, I, too, am trying to connect MS 365 Outlook with iCloud for Windows. Same problem as the others. So, I'm the newest member of the "iCloud ... can't set-up ... default profile" club. Thus far: 1. Confirmed that the iCloud Outlook Add-in is active in the Outlook File/Options/Add-ins screen. 2. Reset protocols to point to Outlook. (I found and corrected one that was not set properly.) 3. Uninstalled previous versions of Outlook. (And, yes, my PC contained a copy of both Outlook and MS 365. Outlook is now gone.) 4. Uninstall the Office installation from the Microsoft Store app. Reinstall. 5. Run PowerShell commands - both with and without the step you listed on this page of running a command while NOT logged in as Admin. 6. Repair Office. I have not enabled compatibility mode. There are 2 reasons: 1. On 6/7, you wrote: "However, I don't think you need to change the compatibility setting on it. Only on the one installed from Apple." Mine was downloaded from the MS Store. 2. I found the exact folder you described on 6/7. However, I can't find iCloud.exe. Instead, I've got eleven exe files. Each has a properties box and can be set to compatibility mode. But, there are eleven. File names include:… Read more »
>> Uninstall the Office installation from the Microsoft Store app. Reinstall.
Did you reinstall the store or go to office.com and install click to run? You need click to run.
Well, I didn't understand that MS store was an app. I was downloading from: https://account.microsoft.com/services/microsoft365/install.
I'm pretty sure it was click-to-run, but I could be mistaken.
I'm downloading the store app now. Thanks. I'm on it and I'll let you know my results.
if you got it from your account or office.com, it is click to run. You need to be in the microsoft store to get the store app.
>> I'm downloading the store app now.
I hope you mean icloud store app. :)
I followed the advice from BCVolkert:
With that one extra step, iCloud and Outlook connected! Now, my calendar is syncing between my iPhone and Outlook.
I'm pretty sure that without Diane, her web site, and you forum contributors I'd be buying new hardware and starting from scratch. Thank you, all.
Now, I my last step is to figure out why contacts aren't syncing ...
MS 365 was downloaded from Office.com, not from the Microsoft Store. I misspoke. I've got click & run. I've run through all the steps again and still get iCloud ... can't set-up ... default profile". Suggestions?
I was having this trouble for a few days too on one old Lenovo PC and one or two Dell computers. I'm running Microsoft 365 32-bit on Windows 10 Pro 64-bit. I've recently reinstalled Windows 10 Pro and Microsoft 365 on all the machines (some from new installations of W10P) and some were upgraded in place. Some machines did not have the problem (yet?). The PowerShell steps worked on a couple of the Dell machines (no opportunity to do the Compatibility mode steps). The same process did not seem to work on an old Lenovo machine working on WiFi through an access point at the far end of the house. I don't know if network speed is a contributor or not; but, this is an observation. On the old Lenovo machine the steps that were finally successful included: Uninstalled Microsoft 365 Uninstalled iCloud Installed Microsoft 365 from Office.com Installed iCloud from the Windows Store Still got the error message about no default profile. Created a new Outlook profile "Dummy" and made it the Default. -- Success Made the old "Outlook" profile the Default. -- Failure. Made Dummy the Default and deleted the old "Outlook" profile. --… Read more »
I have spent many hours on this. I am trying to set up a new HP laptop and have Outlook work with iCloud. This has always been easy to do in the past, but now I keep getting the same error of not being configured with a default profile. I have the iCloud app from the Microsoft Store. I have Outlook version 2006 (build 13001.20166 Click to Run) through MS 365 subscription. Any suggestions?
if you followed all these steps ( https://www.slipstick.com/outlook/icloud-error-outlook-configured-default-profile/ ), and icloud still won't sync to outlook, try the following: go to control panel, go to mail, create a new profile with the same email addresses that are in your already existing default (although icloud says its not default). DO NOT COPY the existing profile as this will bring the same sync problem. Once you made the new profile, make sure you set mail to ask which profile to use each time. Now launch outlook. It will pull up the profile selection window automatically. here, select the new profile you just created, click to show more options and set the new profile as default and take the check mark out of asking which profile each time. Now outlook should open to your new profile normally. Close outlook. Reopen outlook and make sure it does not ask you what profile to use and goes into the correct new profile. Now close outlook again. Open icloud, click to sync contact calendars etc, and hit apply. It should work now. Extremely frustrating, and i cant tell the technical reason why this works, but after wasting hours and hours getting this issue resolved and trying… Read more »
Andrew, Thank you so so so much!!! That worked perfectly. I can't believe I spent so many hours on this as well. The only mail profile I had should be the default one, so it is absolutely ridiculous that the iCloud software wouldn't recognize it as the default. Thank you again!!!!
Hi Diane,
same problem like Jesper. Brandnew computer, Win10 was already installed. Downloaded Office2019 and iCloud is not running. Impossible to find the iCloud.exe and change the settings.
Help is highly appreciated!
Wolfgang