When setting up iCloud to sync with Outlook, you may receive the following error message:
Your configuration could not be started due to an unknown error. (0x800706ba)
This iCloud error may be the result of having an IMAP account set as the default data file in Outlook.
The solution:
When you get to the point where iCloud asks which folders to sync, All Calendar, Contacts, Tasks or Some Calendars, Contacts, Tasks, choose Some Calendars, Contacts, Tasks.
Then untick all of the folders so nothing on the computer syncs to iCloud, only iCloud sync down.
If you have contents in the folders you need in the iCloud, you can move them to the iCloud folders after the iCloud is added to Outlook.
If the steps above don't fix the sync issues, and you are using an IMAP account with "Calendar (this computer only)" and "Contact (this computer only)" folders, try this adding a PST file to your profile and set it as default. After iCloud is setup, you can set the IMAP data file as the default and remove the .PST.
Go to File > Account Settings > Account Settings. On the Data Files tab, click New, and then select Outlook pst. After adding it to the profile, set it as the default.
To remove it later, set the IMAP data file as default and restart Outlook, then right click on the PST file name in the navigation pane and choose Close [pst name].
OMG, Can't believe I spent 2 hours working on this before seeing your post/advice. It worked perfectly. Thanks for taking time to post this item.
Diane,
I have found an older PST file that was brought from my previous computer to this one. I have located it in the data tab, and set it as a default.
Then I have tried this dragging from the outlook folders, the data files in outlook settings, and the folders via explorer to the web window (https://www.icloud.com/mail/) and also to the windows icloud app, to no avail. Can you please forward a few screen shots how to make this work?
You don't drag it to the web - you set it as default then sign into the iCloud control panel on the compyyrter and enable syncing with outlook.
Thanks Diane, I resolved my problem and now it woks fine!
OMG! I have been pulling out my hair. You fixed it. Thank you so much!
Thank you so much for the solution. It works! I haven't been able to sync my iphone calendar and contacts with my Outlook for a long time.. it was very frustrating. Finally, now I can, thanks to you.
Thank you for your info on 0X800706ba error....worked great. First time I have ever performed the fix so simply.
Thank you. I have been wracking my brain over getting this fixed. Your solution worked.
Thank Diane, it worked. But I need to sync my calendars, tasks and notes. You mention adding a PST file to my profile, can you please explain me how to do it? Thank you!!
If you have items in the IMAP data file that need synced to iCloud, you can drag them to the iCloud folders. Normally, iCloud would suck them in but the solution to the error is not to have iCloud do that. Items already in iCloud are not affected - they will sync down.
To move things into the iCloud folders, select all and drag or use the move to command. For the calendar, use a list view first then select all and drag.
To add a pst: Go to File > Account Settings > Account Settings. On the Data Files tab, click Add - enter a name for the pst when it comes up and click ok. You can set it as default.
Thank you for your answer. The problem is that iCloud isn't syncing down, but the contacts. I can see iCloud calendar, but not the appointments. Notes and Tasks from iCloud doesn't show on Outlook. Using Office 365 paid subs on Windows 10 BTW. I will try adding a PST file as you suggest.
Thanks again.
If the iCloud add-in is enabled, the contents of those folders should sync down.
Is the addin enabled in File > Options > Addins?
Diane,
I have found an older PST file that was brought from my previous computer to this one. I have located it in the data tab, and set it as a default.
Then I have tried this dragging from the outlook folders, the data files in outlook settings, and the folders via explorer to the web window (https://www.icloud.com/mail/) and also to the windows icloud app, to no avail. Can you please forward a few screen shots how to make this work?
You can't drag it to the iCloud web interface. Are you add the pst and set it as default, sign into the iCloud app on your computer. I'll see if I have a video for it.