iCloud and Outlook Sync Problems and Solutions

Last reviewed on December 30, 2013

Applies to: Microsoft Outlook 2013, Outlook 2010 or Microsoft Outlook 2007

As of the iCloud 2.1 update, which was released in late November 2012, iCloud supports Outlook 2013, 32 and 64 bit as well as Windows 8.

We're seeing a lot of questions (and complaints) about Apple's iCloud service and it's integration with Microsoft Outlook. Please note that only Outlook 2007 and Outlook 2010 are supported by iCloud at this time. Some people report it works "about half" when they have Outlook 2007/2010 installed with "Office 365 Home Premium". It does not work when only Office 2013 is installed.

iCloud & Outlook Calendar issues are at iCloud and Outlook Calendar Sync Issues and Contact issues are at iCloud and Outlook Contact Sync Issues. iCloud 2 users should check Outlook and iCloud 2: What you need to know and Outlook and iCloud: default data files

Users with POP3 accounts seem to have the most problems (but could benefit the most from iCloud), since the data is local to one computer.

Users with both a Blackberry and iPad or iPhone seem to be the worst off. iCloud cleared out the mailbox and the appointments were deleted from the Blackberry on the next sync. Ouch.

Outlook Integration | Default Data Files | iCloud folders won't expand
Sync Stops Working | General Issues | Instant Search doesn't find in all fields
Sync Blackberry & iCloud data | Disabling iCloud Sync
Configure Me account without iCloud | More Information
Calendar Sync Issues | Contact Sync Issues

Can you use iCloud with Outlook 2010 64-bit? Yes, it will work with 64-bit Outlook. You will need to install the 64-bit version of iTunes.

One user asked if iCloud would work with Office365. Yes, Office365 will work with iCloud (in the same way iCloud works with other accounts). However, we do not recommend using it with iCloud. Office 365 supports Exchange ActiveSync, so you can get your calendar, contacts, and email on your iPhone or iPad over-the-air and on any device you access Office365 from. You do not need iCloud to share Office 365 data between computers and should not enable it. When iCloud is enabled, it moves calendar and contacts to the iCloud folders, removing them from the Office 365 server.

Exchange, Gmail, and Hotmail users don't need to use iCloud for their calendar and contacts. These accounts support Exchange ActiveSync and all data is already in the cloud and syncs to all devices and computers.

Outlook Integration

After installing the iCloud service (either as part of iTunes or standalone), you need to configure it using the iCloud control panel. Although you will see iCloud listed as a data file option in Outlook, you need to use the iCloud service to add the data file and configure the service.

The iCloud control panel needs to set up Outlook. You cannot add a iCloud data file using Outlook's Account Settings, Data files, Add.

Close Outlook, open the Control panel, locate iCloud and sign in, then enable calendar and/or contact sync. If you are using an Apple email address (mac.com, me.com), select Mail also. (To set up the email account manually, see Configuring Me accounts, below.)

With iCloud 1, you don't need to sync calendar (and tasks), contacts, and email. In iCloud 2 and 3, you'll sync all three if you are using an icloud.com or me.com account. If you don't have an Apple email account, an email account won't be created in Outlook when you sign in to iCloud, only Contacts, Calendar and Tasks will sync.

iCloud3 comntrol panel

icloud 2 control panel

iCloud Control panel

When you configure iCloud to sync Outlook calendar, contacts, and tasks data, the service creates a custom data store in Outlook, storing the data stream under the local appdata folder (your GUID may vary):

C:\Users\username\AppData\Local\974B7CD6-7080-4CDD-8C8F-564E6C7223DF.aplzod

There are two data files and two temp files in this folder. The "main.db-wal" file is a temp file and contains calendar data that syncs with the iCloud CalDAV server. This is a separate calendar and when it works correctly, your default calendar in Outlook will sync to iCloud.

icloud data files used with Outlook

Tip: To quickly find this folder, open your Account Settings dialog, switch to the Data files tab then select the iCloud line and click the Open File Location button. (Although there is nothing you can do with them. At this point I'm not even sure it's worth backing them up, since everything is in the cloud)

Default Data Files

The ability to set the iCloud data file as the default so appointments display in the To-Do Bar depends on which iCloud version you are using. The data file used by iCloud 1.x (from iOS5) cannot be set as the default data file. The data file created by iCloud 2 (iOS6) can be set as the default data file if you use a POP3 account. It won't work for IMAP accounts. When iCloud is set as default and you use an IMAP account, you can't send email.

More information is available at Outlook and iCloud: default data files

Outlook opens, iCloud folders won't expand

When you receive the following error when trying to expand the iCloud folders:

Cannot expand the folder. The set of folders cannot be opened. The information store could not be opened.

icloud folder cannot expand

Open the iCloud control panel and sign out of the iCloud, then sign back in (and enable syncing, if not enabled when you sign in).

If you added the iCloud service in Outlook's Account settings, Data files tab prior to receiving this error, you'll need to remove it from Outlook before the iCloud can add it back. Only the iCloud service can add the iCloud data file to the profile.

Sync Stops Working

We're seeing reporting that sync stops working. The symptoms vary, from new Contacts and Calendar created in Outlook syncing up to the iCloud but changes made on the iPhone or iPad not syncing down to Outlook to all of the Outlook Contacts disappearing from Outlook's "iCloud Contacts" folder and new calendar items not showing in Outlook.

There are three solutions, listed in the order of use. If the first one doesn't fix it, move on to the next one. (Repair is rarely needed.) In each case, you need to close Outlook first.
1. Deselect Calendar and Contact sync in the iCloud control panel, Apply, then re-enable it.
2. Sign out of the iCloud in the iCloud control panel, then sign back in.
3. Repair the Outlook installation in Control panel, Programs and Features. After rebooting the computer, everything should show up in Outlook again.

When you sign out of the iCloud, you'll receive a message asking if you want to keep a copy of the iCloud data or Delete then from the computer. If you are going to re-enable the iCloud, it doesn't matter as everything will sync back when you re-enable iCloud. If you are removing the iCloud from your computer, you should keep a copy.

Keep a copy or delete from computer?

General Issues

We're seeing reports from users that Outlook is hanging. Outlook goes into a hung state after the reminders fire and some mail downloads. In my case, I was getting two reminder dialogs, one for the iCloud and one for my other calendars. Removing the iCloud data file from your profile (open it using Control Panel, Mail) and stopping sync in the iCloud applet may allow Outlook to work for you. When you re-enable sync (using the Control panel, iCloud applet), the iCloud calendar and contacts folder will be recreated and the data synced down from the iCloud.

Along with Outlook hanging, I have two reminders dialogs coming up when I use iCloud 1. (This does not happen with iCloud 2.)

Double reminders dialog in Outlook

Instant Search doesn't find in all fields

When instant search doesn't find fields when searching records in the iCloud, verify the iCloud is enabled for search.

Press Ctrl+E or click in the search field then choose Search Tools, Locations to search. Is the iCloud enabled for search?

  1. If Instant search still won’t find content, you need to add the field to your view.
  2. If you aren’t using a List view (like phone list), you need to switch to it.

In Outlook 2010, switch to the View ribbon and click the Change View button to select a list view. In Outlook 2007, expand the View menu and select the phone list, By Category, or By Company view.

When in List view, right click on the row of field names above the contacts and choose Field Chooser. Find “Notes” in the field chooser dialog and drag it to the row of field names. (It should be in the Frequently used fields that display first.)

Now when you can search for Notes, you'll find them.

use a list view and add the field to the view

Sync Blackberry with Outlook's iCloud data file

I use the Blackberry desktop software to sync Outlook and my Blackberry. When I go into the Organizer, Configure settings, Advanced to map the iCloud folder, it returns an error.

This is because the desktop software syncs with an Outlook data file, not the iCloud's data file. Copy the items to your Outlook calendar or contacts folder to sync. (If the iCloud worked properly, it would not empty the local calendar or contacts folder, only sync with them.)

Disable iCloud Sync

To disable iCloud sync, open the iCloud control panel and deselect calendar and contact sync then sign out. Sign back in.

I turned off the iCloud sync but I get a message in iTunes which says that the Contacts and Calendars are being synced through Microsoft Exchange. I have never been connected to Microsoft Exchange. How can I stop this message and sync?

You need to reconfigure the device in iTunes. To do this, open iTunes and select the iPhone. Next, select the "Info" tab and scroll to the bottom, under Calendar and Contacts, and select how you want to sync.

Configuring @me.com Account in Outlook

When you create a @me.com account and enable email in iCloud, it creates an IMAP account in Outlook. The email is stored in a pst file.

Note: you can use this utility to set up only email. You do not need to sync calendar, tasks, and contacts.

The iCloud utility in Windows Control Panel configures the email account for you, including setting the Sent and Deleted items folder for the IMAP account (if using Outlook 2010). If you want to configure the email account yourself, try the following server names and port numbers. If they don't work, try changing the 6 in po6 to another number up to 99. However, it might be easier to configure the account on one computer using the iCloud utility then use those server names when you configure the account on other computers.

Incoming server names: p06-imap.mail.me.com
More Settings, Advanced tab: Use port 993 and enable SSL
Outgoing Server: p06-smtp.mail.me.com
More Settings, Advanced tab: Use port 587 and enable TLS
Username: alias only (not full email address)

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

313 responses to “Outlook and iCloud Sync Issues”

  1. nate

    Great synopsis Thanks for taking time to record these issues. How frustrating that the iCloud does not synch with the default calendar and contacts folder in Outlook!

  2. Bert

    Why can't I print any form of my actual calender ? Every preview is empty, however I do see all items in the iCloud calender and also in the Outlook calender.

    Your help is highly appreciated

    Thanks

  3. Phil Sayer

    Outlook 2007 (as part of Office 2007 Standard), Windows 7, iPhone 4S, MacBookPro.

    I've tried everything to get iCloud working with Outlook; I've trawled the internet forums, spoken to Microsoft support, Apple support, even O2 (phone provider) and have uninstalled and re-installed everything I can think of. And all I really want is for Calendars to sync - I'm OK with everything else as it is!

    This evening, I've done the (supposedly) REAL uninstall of Office (see KB928218) since I think I've proved, using the phone and the MacBook, that iCloud is working fine - the two Apple devices sync OK, no matter which has the original calendar entry. I believe my Outlook installation was corrupted, but a "standard" uninstall/reinstall leaves so much behind that you may as well not bother. The "big" uninstall runs to 4 pages and has the user deleting files and folders, and editing the registry. (Not for the faint hearted.)

    I suspect it's either a profile issue (I've seen it suggested in a number of places that a new profile might sort it out) or one of the two Add-Ins that Apple installs in Outlook, one for iTunes, the other for iCloud. (If you have Office/Outlook 2007, you'll find these in ToolsTrust CenterAdd Ins but I think that's changed in 2010 - they'll be there somewhere, though!)

    I've a number of reasons to think Outlook was corrupted - the search facility has long been broken, and one or two other odd behaviours that I've just got used to... With the Calendar, though, the add-in that says "Go On Line" and/or "Refreshing iCloud" or similar threw the whole thing into apoplexy. It went on and on, and still didn't actually sync the calendar. Worse, when I tried to switch back to Mail, the mail preview pane appeared, but the main reading pane still showed half of the calendar - it just refused to render until Outlook was closed completely - good grief.

    Anyway, I posted here tonight (nearly midnight and I need sleep) before I re-install all the Apple stuff - iTunes, iCloud Control Panel etc., which I'll try in the morning, with some trepidation. To be honest, I've spent days on this, and it would be cheaper to buy and install Office 2010 in the hope that it would work better... life's too short, and I've too much work on, to mess around much longer!

    A part of me knows the obvious answer - switch to using the MacBook all the time, but we run a business from home, and two mission-critical progs, including our accounts s/ware, are Windows only!

    Annoyingly, my wife's PC, on the same network as mine, and identical spec and programs, works perfectly with iCloud... go figure!

    I'll report back when I've had what'll be last attempt at fixing this, tomorrow. Meanwhile, I'd appreciate any thoughts you may have that might lead me to look elsewhere for an answer.

    Sorry this is so long-winded, but I wanted to give a full picture... thanks for wading through it all.

    All the best,

    Phil

    1. kristie

      2 days and counting.. similar issues. i have 2 iphones trying to sync with 1 copy of ms outlook. *** i have learned that you need to go into your C:UsersOwnerAppDataLocalMicrosoftOutlook (you have to type appdata yourself -- cant just do a find on it)... and make a copy named whatever so that icloud doesn't overwrite your files as you try to fix all this stuff. I am a mainframe computer programmer so i know enough to get myself in and out of trouble... turns out that in speaking with an advanced icare help person i have to go to start menu / control panel/ user accts and create a whole new "owner" for the second iphone so that my hubbies iphone can have an icloud applie id signed in at the same time i have my apple id signed in. now i am trying to figure out how to share hy husbands calendar in outlook (and edit) since i am his office assistant.

      i created all new profiles in notes with new file names and then changed the name of the whatever file to the new profile so i could get my old data back and created a copy of that named something else just in case my programming minor know how gets me in trouble again.

      i could use the same appleid for my husbands phone and my phone, but i want my own calendar and we dont want to see the others daily appts all combined into our phones. so i am going to try the split owner session -- now i just have to figure out how to get a hold of his calender - somehow sharing his icloud calendar from the calendars tab and "deligating" me as an editor i might have to get microsoft exchange - but since this is icloud we are talking about it is already stored on the web and i just have to figure out how to tell outlook to give me control of his calendar too.

      i am disappointed that i cant use kristies calendar and my hubbies calendar - they have to be named icloud - still working on..

      u have to go to start / control panel/ network and internet / icloud to check off the things you want in icloud to download, so i am hoping the two sessions will let both download with out merging mine and my husbands.-- that should work fine.

      just found out that notes on iphone will only go to the cloud and not outlook 2007 - so dont try that - just move all your outlook notes to your outlook tasks and then you will find them in the iphone reminders (task screen #3 - swipe to find it)

      learned if your phones copy of your mailbox is not working, then just delete it and add it back. it is getting hosed when you download from outlook, so just keep it in the cloud and dont let outlook touch your mail.. in outlook you are pointing to the same email anyway, so you will see from your computer. you need to go to tools/accounts/and change each email acct's more settings then advanced tab to select keep a copy on the server for a few days and then select delete when you delete it from your folder to make sure that you dont loose mail while iphone is fixing issues.

      siri had problems - she told me so - my husbands was fine so i heard about resetting the network on my phone by going to the phones settings/ general/ reset.. i did a guess and held down the power and ok button at the same time - the apple guys said you should not do that too often cause it could hose up some email etc, but since my email was clocking and couldnt figure stuff out, nothing went bad on mine that time... next time i will try the way he suggested.

      learned if siri is having problems then the voice command on the search and typing bars wont work either so just try the reset

      for the duplicate calendar issues - i think caused by me signing in and out of our 2 icloud appleid's and using the usb cable to sync... the guy said to only use icloud and when you sync w the usb make sure on the info tab in itunes when syncing that you only have notes checked and do not check that you want to sync contacts, calendars, etc... *** only check notes - you can see them in your http://www.icloud calendar - but cant see them in outlook

      the apple guy wished outlook would use imap since that is what the iphone uses for aol, but i could not get outlook to change from pop to imap, i dont know the input and output imap names.. i will have to try to find those from aol. the iphone doesnt show the imap names it uses.

      learned you dont need to use the @me.com -- that is just a free email account.

      make sure on your phone your icloud settings are on for mail (especially if you want to see iphone notes synced to icloud (not outlook)) and if you want to put contacts etc in the cloud

      still working on...

  4. Wendy Lawton

    Has anyone setup iCloud with Outlook when there is multiple Outlook profiles?

    Myself, my husband and my daughter all have different outlook profiles, along with different profiles on the computer (Win 7); however the iTunes account with all apps/music/movies is under my Windows Profile.

    It appears that the setup for husbands iPhone with iCloud and Outlook went fine.

    It appears taht the setup for my iPhone with iCloud and Outlook went fine.

    When I setup daughters iPad with iCloud it looks like Husbands/Daddy's iCloud got chosen EVEN THOUGH iCloud is setup to use her email address and not Husband/Daddy's. THerefore the COntacts file is all jacked UP!!!

    HELP!

  5. Vickie Churchill

    MobileMe was working great with Outlook 2007, then I upgraded to iCloud and nothing works anymore. I wish I could go back to MobileMe!

    I have the iCloud Add-in installed, but when I try to do the setup by clicking contacts and calendars, I go through a lot of configuration (I think) and finally a box comes up that says: "Apple Outlook DAV Config is not working." Why put something out that doesn't work, like iCloud? I don't want to be a techie and go into a registry or something like that. Give me something basic to do that will make iCloud work, or let me go back to MobileMe.

  6. Phil Sayer

    Follow up: Sadly, all that work was for nothing. Re-installed everything, in a logical order, but still the same problems. No further on. Will now try creating a new profile, without yet knowing why, but I'll investigate, and report back if and when I ever find a cure.

    For the moment, (and possibly until I replace this PC) I'm using the web-access iCloud calendar, which is happily syncing away with the phone and the MacBook, as you'd expect. Outlook's calendar function is, until I can make it work again, redundant.

  7. Robin

    So glad I'm checking this today before uninstalling/reinstalling and pulling out my hair yet again. I've decided to go to a movie instead!

    MobileMe had been working beautifully, syncing my pc, iPhone, and iPad, and then I made the mistake of moving to iCloud. I have spent at least 12 hours on the phone with several Apple reps (lovely people, but overwhelmed with the numerous problems of late and unable to figure out a solution), and many, many more hours troubleshooting on my own. Please, please, please, Apple, let us MobileMe subscribers switch back to MobileMe while you figure out a solution to iCloud.

    Here's a funny: A few days ago I was flipping through the Walter Isaacson bio of Steve Jobs and came across a section on iCloud. Apparently Jobs was very disappointed with MobileMe, screamed at the developers and said they should be ashamed of their shoddy work. He was looking forward to iCloud because that would be the panacea!!!!

  8. Anita Marciniak

    Has anyone lost their contact categories? Although the category can be seen when the contact is open, Outlook can't see it when in the category view or when you search for a particular category. Any solutions?

    1. Mees

      Panic here! I've lost my categories too!

      In Outlook a see one big list of tasks and contacts instead of every nice separated in categories.

      This was how i worked with it all day at the office. What can i do?

  9. bpo

    How do you completely uninstall iCloud? I am using an exchange server with Outlook and now there are two folders for calenders, contacts, tasks and notes. Please help. I have turned off icloud on my Iphone and Ipad but it has not updated on my Outlook. What is the best way to completely remove all things iCloud?

  10. David Jones

    Hi,

    I have an iPhone 4S syncing via iCloud to Outlook 2010 for PC (Win 7, 64 bit. & iTunes 64 bit also installed). The issue I have refers only to recurring appointments not single "one off" items.

    I have appointments that recur in a pattern (the pattern is not important here). Any new recurring appointment made either on the phone OR on the PC WILL sync correctly and appear on the other device.

    I can edit any field of the appointment (start/end time, location, notes etc.) of the series, again on either phone or PC, and the changes sync and are reflected on the other device.

    If however, I edit a single occurrence of the series, (again on either device and specifically make or change a note) and save my change for that occurrence, the other device will not update or reflect the change.

    No error or other dialog box appears. The syncing spinner on the phone runs. and the change is saved on the device on which the edit was done.

    Does anyone have any suggestions or experience of this issue and, more importantly how to fix so as ALL changes are reflected after syncing??

    Looking forward to your replies & thanks in advance.

  11. David Jone

    UPDATE:

    Spoke to Applecare yesterday afternoon. Initial contact has accepted this issue as a newly discovered bug, and appears to affect only PC/Outlook users (I do not know if Mac/Outlook users are affected) and it has been escalated to software engineers for resolution.

    The issue appears to be between the iCloud server and MS Outlook interface. Any changes made to an individual instance of a recurring event are not being published in the cloud, if edited on the PC, and and changes of a simmilar nature are not being published on the PC if edited from the phone despite being received by the cloud. Users in a totally Mac only environment are not affected.

    I and they do not know and could not tell me if any existing edits which reside within Outlook on the PC will sync after the fix has been created. Contact stated that due to the release of iOS 5 their work load is quite heavy and a fix might take anything up to 2-3 weeks at least.

    As a work-around, I would suggest that anyone who needs to edit a single occurrence of a recurring event, make the edit on the phone as it will be received by the cloud, and you will at least have a backup with transmission to Outlook after the resoloution is in place.

    As I know more I will post. If any one has anything further to add please post also.

  12. Cameron

    Diane, my wife just got an iPhone 4S and runs a home business. Her primary computer is a Windows 7 PC 64-Bit. She has Office 2007. Right now I just have her syncing with WiFi sync and iCloud is not setup. She is very busy, and does not like having to go to Settings--> General--> iTunes

    WiFi Sync to sync her 4S after she has input new items into her Calendar or Contacts. Plus that requires iTunes to be left open on the computer. Naturally, I thought of iCloud as being the solution but based on all the comments I'm reading above and the workarounds that is not sounding like a good option right now. Plus it sounds like some people's Outlook is getting mis-configured in the process. What would you recommend? I'm tempted to stick with the WiFi Sync, leaving iTunes open on her computer at all times and possibly getting her an iPhone dock that she can dock her phone into so that it is plugged into power and will automatically attempt a sync to the PC. That still isn't very convenient as it means she can't leave her phone laying around the house and expect it to get updated automatically.

  13. matt little

    why does my icloud folder not show up on my outlook

    1. kristie

      you need to go to your welcome email and go thru the links it tells you to . you need to check your windows / mac for the latest version of your operating system. you need to check outlook for the latest version - that usually adds the icloud tabs to outlook

  14. Anita Marciniak

    The categories are all still assigned but when viewing in category mode they should list by category (which they don't). If you add the field category (which previously would have been redundant) it is empty in the category view. If you click on an individual contact you then can see the category assigned. Very weird. Any ideas?

  15. Phil

    Is there a way to make the icloud calendar the default calendar? If this is possible, then it would simplify the creation of events. In addition, events would show in the reminder window.

    I saw a Youtube video recommending to go to File|Account Settings, then select the Data Files and set iCloud as the default data files. However, when I closed Outlook, I could not reopen the file.

    Any suggestions on how to set the iCloud as the default?

  16. Gerald

    I have done EVERYTHING according to the book - but when I try to log into iCloud (using my @me.com account) it just hangs there, and nothing happens (except the wheel going round and round interminably...)

    Anyone else got stuck at the early stage?

    G

    1. Wahoo

      G- yes, having same problem here. Windows 7 64-bit with Office 2007. iCloud just hangs after clicking Sign in.

      Help, please!!!

  17. jamyinner

    If you back up to your computer and iCloud, and your house gets broken into, and both your computer and iPad are stolen, at least you will have a backup stored FAR away with iCloud.

  18. JackieB

    I had a disaster moving my calendar from Outlook to iCloud (Win 7, Outlook 2010).

    First I had the usual error messages when I tried to move recurring appointments to iCloud. Eventually I deleted all my recurring appointments.

    Then the worst thing happened when it actually did synchronize. It automatically sent notifications - not only to the meeting organizers, but ALL meeting attendees. I have spent the morning sending out apology emails to all my clients. Now I am afraid to touch any of the meetings in case it triggers new email notifications. I wish I'd stuck with Google for my calendar :-(

  19. Bob Probst

    Is there a way to undo the damage iCloud has done to my Outlook calendar? iCloud has been a disaster and I simply want to get rid of it, but fear that I'll lose all of entries in what used to be my calendar.

  20. kristie

    do new calendar in outlook, then copy the icloud to the new calendar, make sure you have the info in the new calendar and try to take out icloud only after that.

  21. Alexander

    I spent a good amount of time today to make sure I have all contacts updated in the iCloud folder of Outlook. So far, that's not the problem. However, when I create a follow up on a contact (in iCloud), it will not show up on the regular task list nor on the task list in iCloud.

    Anybody an idea why that is and how to make it work? I use the follow up function to keep track of calls to make to clients.

  22. Alexander

    I'm not sure if I understand correctly. Here is what's going on. I look at a regular contact, then I click on the "follow up" flag and indicate a follow up next week. when I safe and close the contact, the contact name will show up on the To-Do-List under Tasks. That's how it was in the past.

    Now, when I do the same thing with a contact in iCloud, the contact does not show up on the To-Do-List, nor anywhere else. Any ideas why?

  23. leo van assendelft

    problem with iCloud control panel.

    Windows 7/ 64 bit with Outlook 2010, iCloud control panel is greyed out partially, Contacts, Calenders, Mail outlook(which I dont use) are not interactive, whereas photo stream and IE bookmarks are highlighted. Needless to say that I cant sync my contacts with my Iphone/Ipad. Anybody have any suggestions ? iCloud seems to work phenomenal but Outlook is out of the loop.

  24. Glen Fisher

    I am somewhat of a novice and reading all these solutions has my head spinning. My problem is:

    When I try to open my icloud calendar (Outlook 2010) I get the message, The set of folders cannot be opened. The information store could not be opened. I have uninstalled and reinstalled icloud and the calendars show up again but only until I power off the computer. Next time they are gone. Same as contacts. When I try to signout of icloud (as suggested by many) I get the message, Your setup could not be started because of an unexpected error.

    I have been researching this issue for about 3 weeks now. I see a lot of folks with the problems and not resolution.

    In need of help!!!!

  25. Glen Fisher

    When I try to disable or signout of icloud I get the message:Your setup could not be started because of an unexpected error. It does not explain what that error is.

    None of the options are now check in icloud but I still get the message: The set of folders cannot be opened. The information store could not be opened and I do not have any items in my calendar.

  26. chad

    Have an iphone and Outlook and run a small business. I'm trying to sync calendar between outlook and iphone. It's syncying fine now. But, when I start a new appointment in the icloud calendar (or even move it to icloud from outlook's main calendar), a notice is sent to the meeting attendees from both my work email and my apple ID email. They are getting double hit and I really don't want to use my apple id for work. Is there a fix?

  27. chad

    Thanks for the quick reply Diane. That doesn't seem to work for me as I can't seem to accept the meeting from my yahoo account (that's my apple ID) if I forward it or add as a resource. hmmm..

  28. Glen Fisher

    Diane,

    Is there a way to get my contacts and calendar appts back into outlook. The one saving grace is that my calendar appointments do show up on my iphone.

  29. Paul Cusano

    I am using Outlook 2007 with ICloud. The calendar and contact synced fine. My Calender now has 2 tabs. One that says "Calendar" and the other "Calender in ICloud". The one that says Calendar is showing up as the default, but i want the one that says "Calendar in ICloud to show up as the default. The ICloud calendar has my categories in the correct BOLD colors and the Calendar categores are all pastel in color. Is it possible to select the ICloud calendar as the default? Thank Yoiu.

  30. Hamilton

    My iPad and my iPhone work with the cloud beautifully but Outlook 2010 is completely out of the loop. What's the point of Outlook 2010 (which I spent $165 for)?

  31. Karen

    Glen Fisher - Were you able to fix the problem you were having with Outlook? I have the exact same issues.

  32. Glen Fisher

    Karen---I just answered your question but it did not post. I did the same last week in response to Diane and same thing happened. COMPUTERS!!!!

    My only solution is to reinstall icloud. Calendars and contacts are available for a day before the disappear again. During the last install I copied my contacts back to Outlook so I have those now.

    Please let me know if you make any progress. I am using Outlook 2010 on Vista.

  33. Marcia King

    I made the mistake of changing my PC, iPad and iPhone 4 to iCloud. All of my contacts are still intact but my appointments in Outlook totally disappeared. They are not in a separate iCloud folder. They are just gone. Before that I had the multiple calendars and didn't like that anyway.

    Tried uninstalling iCloud on the PC and eliminating it to a degree on the iPad and iPhone. Nothing reappeared. Have researched this for the past few hours and come to the conclusion that getting rid of iCloud completely is the best option (everything synced fine before that little innovation from Apple) but am afraid all of my appointments are gone for good. They shouldn't be. They should be up in the cloud somewhere. How can I find them? Is a restore on the PC the best option?

  34. Andrew Glass

    My problem, after some considerable head-scratching, turned out to be MAPI. iCloud will not install its services if it can't find the files in the Windows user common files\systems\1033 folder. An error message pointed the way.I installed them from a backup and everything worked.

  35. Bill Martin

    I tried to set icloud file as my default Outlook 2010 file--and now I cannot even open Outlook to try and change it back to Outlook.pst. Any suggestions?

  36. Mark Simon

    GR8 article.... I currently use a SSD for my C drive and due to write cycle limitations of these devices I have moved all write tpe items to my D hard drive... I have not found a way to move the iCloud / Outlook file that was created in Outlook by iCloud to the D drive and have it work correctly. Amny ideas ???

  37. Glen Fisher

    Karen, did you ever get a solution to "our" problem?

  38. Brad

    Great info. I have had Icloud for a few months and none of this bothered me too much...I have been able to make due. However, I just implemented SAGE ACT CRM Software. It sync's with the "default" folders in Outlook. This worked great on first run when I copied the Icloud contacts/calendar entries back into the defaults. But, they then disappear again, right? This becomes a REAL problem. Cause if I copy them over again and sync again with ACT...it DUPLICATES all the contacts and calendar entries in ACT because it views them as all new due to the date they were put into the Outlook default folder! So...iCloud is causing that not to work well for me either. I think it is time to back out of the cloud with my Outlook and just wire sync it again. Still going to have to deal with the ACT Duplication issue one more time when I re-establish my default folders in Outlook again and sync it with ACT.

    If only all great technology worked together like it should!

  39. Todd Van Niekerk

    Hello,

    This is great with a waelth of information, however I am having difficulties sifting through it all to piece together for my personal configuration... I have the following setup:

    Hardware:

    1 - iPhone 4

    1 - iPhone 3GS

    1 - PC running Windows 7 32-bit and Office 2010

    Configurations:

    Windows has one login that my wife and I share.

    Outlook has two profiles that are prompted on startup, 1 for my wifes email address, and one for mine. All data is in a single shared pst file.

    iCloud installed and working fine with my profile and appleid.

    I have setup my wife with a separate appleid for iCloud, but would like to find out how we can have both apple id's used to have our outlook sync with the two icloud accounts, and therefore our separate iPhones.

    Ideally if either of us were to make a change to a contact, it would update in outlook or the other's phone. Caledars are not an issue as we would have or own that could be shared with eachother.

    I hope that this makes sense.

  40. Peter Wrisley

    I didn't see my issue here - anyone know how to fix without trashing everything? I have Outlook 2007 and tried to synch calendar and contacts to iCloud (and not email). That appears to have been accomplished, but in the process, apple setup procedure seems to have trashed my mail account in outlook - only the icloud account shows. Attempts to send email simply store in Outbox, but never send. Can I just re-add the account?

  41. Peter Wrisley

    In Tools, Account Settings (Outlook 2007) there is a single account, "iCloud" with a type of "MAPI". This account was put here by iCloud... my old email account is gone. When I send mail, it goes to Outbox with no error. It goes no further. On exit from outlook, there is a dialog that there are unsent messages in Outbox... and asks if I wish to exit.

  42. Ahmed

    Does anybody know if the reminders will work with two separate email accounts? I have a POP email account (personal) and an Exchange account (work). Reminders in my personal account do not transfer when I sync, and any that I enter directly on my iPhone end up on my work account.

    Not sure that everyone in the office needs to know that I should go and see my Mum this evening!!

  43. Peter Wrisley

    FYI, re-added email account & moved email account to the top (so Outlook sees it as the default "send" account). All seems in order now - email works and synch works from phone to Outlook.

  44. Ahmed

    Thanks Diane. i don't think I explained myself too well.

    My POP account and my Exchange account are separate, and i want to keep them that way. If we exclude the iPhone from the equation for now, I run two parallel accounts, with the only interaction between them being that I run then both in Outlook from the same PC.

    If I want to create a reminder, I can do it in Outlook in either the Exchange or the POP account, and the reminder stays in that account rather than syncing to the other account.

    Now, let's introduce the iPhone...

    If I create a reminder in my Exchange account via Outlook, it syncs using EAS to the iPhone - that's fine.

    If I create a reminder in the POP account, however, this remains in Outlook and does not sync with my iPhone when I sync using iTunes. Calendars and notes sync, but not reminders...this is pathetic, IMHO.

    And what if I don't create a reminder in Outlook but create it on the iPhone itself? Well, my iPhone has both email accounts set up, but by default the reminder goes to the Exchange account, and there seems to be no option to select which account the reminder is created in - again, rather pathetic when I've had phones which are older and a fraction of the price which had this level of basic functionality!

    I've been told by Apple that iCloud should rsolve this, but before I go ahead and upgrade Outlook (I use 2003), I want to know if anybody has actually had reminders work the way I want - I don't think expecting this level of functionality is unreasonable.

    Thanks again for any help/advice...

  45. Ellen Sheerin

    "When I try to disable or signout of icloud I get the message:Your setup could not be started because of an unexpected error. It does not explain what that error is.

    None of the options are now check in icloud but I still get the message: The set of folders cannot be opened. The information store could not be opened and I do not have any items in my calendar."

    happened to me several times. Latest time I
    1. turned off syncing
    2. deleted the iCloud folder (found through outlook--> Account Settings--> data files)
    3. started the process again without selecting a vital calendar to upload (suggest using a dummy one if necessary)
    Everything is back. Now to download my contacts somehow so i have them on the computer as well as in the cloud. (Loosing everything 3 times this year (less than a month) makes you very reluctant to trust!

  46. Carolyn

    i am doing fine syncing everything between outlook 2010 and iphone except it seems that when i delete a calendar item from outlook (that appears on the iphone) it doesn't delete it from the iphone. All items that are modified and moved appear to sync. Anyone else experiencing this?

  47. Al

    the iCloud Outlook Add-in disappeared from Outlook 2007 and I cannot get Outlook to sync with icloud. How do I get it back?

  48. Joe

    My iCloud is working except that in Outlook there is no evidence of email activity, that is, inbox and sent are both empty. I can send messages through Outlook from that account, but then it vanishes. The @me.com inbox on my iPhone and iPad are fine. Any suggestions? Thanks.

  49. Inti

    I've tried everything that this site recomends to set up the email servers for iCloud and even the Apple website support page but to no avail. It wont log into the incoming server. Any further help?

  50. Kris Cerchiara

    The postings here have been very helpful, but I don't see a solution to one question i have. I am using Windows 7 on a PC and Outlook 2010. I have an iPhone 4S and am using the iCloud. While not ideal, I am making the most of it by working around the issues. It's much more convenient than synching to the PC. My one remaining problem is how to get my iCloud tasks in the To-Do bar and Outlook Today. From reading previous posts I am now copying my appointments from my iCloud Calendar into my default personal calendar while in Outlook which is no problem, but I can't find a way to copy my iCloud tasks to my personal tasks. If I drag them they move, not copy and they of course they then won't appear on my iPhone under reminders. If I highlight them and select Copy, I don't see a way to paste them into the personal tasks folder. Is there an easy way copy/duplicate the iCloud tasks in the personal tasks; hopefully more than one at a time?

  51. Elen Cheng

    I just transferred my Outlook 2007 contacts to the icloud. Originally, all contacts are filed as first name, then last name, but now, under "Contacts in icloud" everything is showing last name before first name. When I open the individual contact, it shows my preferred option of first name first in the "full name" and "file as" columns. Plus, I double-checked under Tools, Options, Preferences, Contact Options, that I had listed First Name before Last Name.

    How do I change the Outlook view with first name first?? It is so strange that on the ipad, it is showing correctly...

  52. Elen Cheng

    I forgot to add that it is under "detailed address cards" that the order is wrong. This is my go-to contacts list, so I am trying to fix that. Thanks.

  53. Jeffery Stein

    Diane,

    I tried iCloud with Outlook 2007. Boy do I regret it!

    I am almost back but i have one copy with duplicate reminders. I tried running outlook.exe /cleanreminders but still dups. I looked around and cant find an answer. Any ideas?

    also, it is free, you might want to join the IT History Society http://www.ithistory.org

  54. Kris Cerchiara

    Phantom Tasks in Outlook 2010. I have a bunch of tasks with various due dates. Something happened to tasks with due date of 2/8/12. They appear on my task list (in the Tasks folder) but I can't delete them, change the date or move them. I get error messages that say the item has been moved or deleted. How can I get rid of them?

  55. Glen Fisher

    Diane, I have given up on the icloud. It's off my computer(HP-Vista) and iphone4. I had to recreate all my calendar appointments but now I cannot sync them to my phone. I have worked with Apple and we have tried just about everything including reinstalling itunes. Everything else sync's ok but nothing from calendars. Have you had anyone with similiar issues and were they resolved?
    Thanks

  56. John Cathrine

    Since going over to iCload (on PC, iPhone & iPad) Outlook frequently 'Stops Responding' when sending emails. Wait 30 seconds or so and it recovers.

    Anyone know how to fix this?

  57. John Cathrine

    Not using @me.com.

    Using @sbcworks.com and @ext.adbglobal.com

  58. John Cathrine

    sorry ..... using @sbcworks.co.uk and @ext.adbglobal.com

  59. Cheda Kopcalic

    Does anyone have updates to David Jones' message dated November 21, 2011? Back then, he recognized a glitch in Outlook/iCloud synchronization of CHANGES to reoccurring events. I have also noticed that any changes coming from Outlook (to both individual and reoccurring events) cannot be accepted on iPhone, because ‘mime-attachment.ics’ does not contain info for a changed event.

  60. Glen Fisher

    I have one Outlook calendar and and Outlook archine but next to Calendars is says I have 5? I'm about to ditch Outlook and use my AT&T provider Yahoo for email and calendars. This has been a nightmare beyond nightmares..

  61. Ray Crowell

    Been trying to figure out how to sync my default outlook calendar through iCloud and onto my iPad since last October. My corporate appointments go to my default calendar and change frequently so all the copy/paste/move recommendations I've seen on the internet just didn't cut it. Enter the free CodeTwo FolderSync Addin. I choose the folders (default calendar, tasks, etc.) that I want to pair with the ones in the iCloud folder and press the Synchronize toolbar button. A few of my appointments had to be re-entered but I'm talking about less than 1%. It would be nice if the sync could be run automatically at certain intervals but for the overall convenience, pressing that button is not an issue.
    http://www.codetwo.com/freeware/foldersync-addin/

  62. Marvin Jones

    Diane,
    I have switched everything to iCloud. Yesterday when I came to work, my emails in my .mac account stopped syncing to my computer. I can go to the icloud website and get emails there. I can even get them on my iphone, but for some reason I stopped getting them on my computer email. I have my exchange and my .mac account on my computer. I get the error message "authentication failed"
    How can I get this working again?

  63. Glen Fisher

    I am trying to organize my Outlook 2010 contacts. I arranged, deleted and corrected what needed to be done but when I sync'd with my iphone, everything went back the way it was before I made changes.

    Point of note. Icloud took my contacts and I could not get them back. I no longer use icloud. I went into my suggested contacts and copied those to the contact file. I deleted all the contact that were email only so I had most of contacts back and it appeared clean. However, when I sync'd, everything went back to the mismash it was in "suggested contact."

    Thanks

  64. Rebecca Ruediger

    I am trying to activate Outlook on my iPad. i have Windows 7, Outlook 2010. When I plug in my iPad and open iCloud all of the options are available with check boxes EXCEPT Outlook. It is "grayed out" and won't let me check that box. What can I do?

  65. Mary Jo Ammon

    I am happy (and sad) to see that i am not the only one struggling with my calendars and iCloud! I just spent most of the day trying to figure out a solution, then found this conversation. I am new to the apple world, bought and fell in love with the iPhone, was talked into going to iCloud, and found that for calendaring it just does not work for me. I have the same problem as Ray above. Depending on who originates the appointment, it shows up either on my default or iCloud calendar, which don't seem to be synching. When I go to move/copy the appointments from iCloud to my defaul Outlook calendar, all invitees on the meeting request get a notification. Yikes! i will try Ray's solution.

  66. Glen Fisher

    It's hard to believe that someone within Microsoft or Apple walls would see how many folks are having a MAJOR issue with this and do something about it. Does't seem either wants to help the other--which in the long run is us!

    If you are running Outlook I would not even think about using icloud. Unfortunately, by the time you read this you are in a world of hurt like the rest of us.

    Diane, you are wonderful with the effort you put in but until the Big Boys decide to offer a fix we will spend the rest of our days looking for help. Thanks for your continued effort.

  67. Jan

    Hi, I saw a post of Al with the following: the iCloud Outlook Add-in disappeared from Outlook 2007 and I cannot get Outlook to sync with icloud. How do I get it back?' Also with your remark to check the Trust center, which I did, but iCloud was still active. Also I have problems opening the iCloud agenda in my agenda, where I get the message that Oultook is unable to open the information archives. On top of this all my contacts have disapeared from Outlook. Is there a possibility to repair this?

  68. Barry

    Hi Diane,

    I use Outlook 2010 on a mac. When someone sends me a meeting notice and I accept it does not show up on my other apple devices, such as iPad, iPhone or in ical. I am using iCloud to sync the devices. If I set up an appt in Outlook they do sync...any help to fix this?

  69. wally

    Do you know how to use an Outlook 2010 custom contact form with the Outlook iCloud Contacts? When I try to open the custom form from the iCloud database within Outlook I receive the following message: "The form you selected cannot be displayed. The form required to view this message cannot be displayed. Contact your administrator."

  70. John C

    Fed up with iCloud. Now it doesn't synch my calendar with iPhone. Not even when hard wired to PC.

    De-install, here I come.

  71. Dan

    I use an @me.com email through MS Outlook 2007 and with the icloud and all was working perfectly! Until last Tuesday when, without me doing anything, Outlook started asking repeadtly for password to @me.com email account and it won't stop asking! Any suggestions?

  72. Chrystal

    I seem to have all the syncing worked out between iCloud and Outlook. However, my problem is when I send a meeting request from Outlook and I'm using my "Calendar in iCloud" that was setup it sends out two requests; one from Outlook and one from iCalendar (using my personal email account that I use for Apple). I would like to know if there is a feature in Outlook to turn off the second request or email. I appreciate any help with this. Thank you.

  73. John

    I was thinking of going back to trying icloud with Outlook but reading these comments brings back all the bad memoires/experiences I had ....... however, icloud came out with an update (March 8th?) -- correct? What's the latest? Does anyone have experience whether the update solves any of these problems?

  74. Suzie

    I love ICloud! No problems sync'ing. ICloud is making our scheduling a dream! However, I am having the same problem as Bert/October 31, 2011. When I go to print, the preview shows only the ICloud header and footer. No actual appointments appear. All four of our calendars have appts. so it is not something to do with a blank calendar. Went through settings, nothing there to help.
    It would be great to be able to print out, one of the employees does not have an IPhone, thus the need for printed calendars.

  75. AJ

    I think I read the majority of the comments and have yet to find my problem.
    Windows 7, iPhone, iCloud, Outlook 2010

    With my @me.com mail, if it is received on my computer, it is no longer retrievable on my iphone or my computers at home. It seems the server unloads it into Outlook and now is unavailable to view / read, etc.

    I cannot find any server settings that leave the messages on server for view on my other devices.

    My work email (POP) doesn't have this problem.

    Further, I can use thunderbird and everything plays nice together but for some reason, outlook doesn't. Please help as my preference is Outlook over other email client software.

    Thanks
    AJM

  76. AJ

    Hi Diane,
    Thanks for the quick reply.
    Yes, I am. I have the "me mail" going into my "inbox" along with another account to avoid having 2 folders to work with. Is this the problem? Would it be better to have the other mail account go into the default "me" account via an appropriate rule?
    Thanks again!
    AJM

  77. AJ

    This seemed to have solved it. I'd still like to know if copying or moving my other account's mail into the "me" folder will cause problems.
    Thanks!
    AJM

  78. benjamin buren

    Hi Diane, Thanks for all of the help you are giving people.... I have two issues. First, when I got to send out a group e-mail in outlook 2010, I click the To: button and have to select Outlook-Icloud Contactes (a pain), then I see my contacts. BUT, the e-mail field on many contacts is actually thier phone number. If I just look at my contacts list, all is fine. BUT, when adding recipiants to an e-mail, it's not putting the e-mail in. Uggh...

    Second problem. When I use search for anything (contacts, appointments, etc.).. I get the search, I see the contact, can open it, etc. BUT, after I close it, outlook crashes. EVERY time..

    Any help would be so so helpful!

    Thanks!

  79. Boudewijn Cop

    Hi,
    I've got 2 iCloud accounts. One for my maps and calendar. A second for my address book so we can share our addresses within the family.

    I used a mac before and there it was no problem (added a second iCloud account within address book)
    Now I made the switch to Win 7 and outlook 2010.
    How do I get these addresses in to my outlook so they still can be shared over iCloud with the other users?
    The calendar and e-mail need to remain my own and shared as del oven my iCloud for my mobile devices.
    We do not have a exchange server at home!!!

    Please advice.

    Thanks

  80. Nick Blong

    I've just sync'd Outlook 2007 (SP3) with iCloud and have a few issues. Firstly some emails do not seem to come through to my iPhone (and I can't see any pattern). Then my normal Outlook Calendar was blank with all the content being in the iCloud Calendar, now that position has reversed and all that seems to have changed is that I closed and re-opened Outlook. Confused? You will be! Any helpful comments received gratefully.

  81. Nick Blong

    Diane

    Thanks for the prompt response. I've now looked again at this and it seems to be an "optical illusion". Basically, the entries are now all in the Outlook iCloud Calendar. There's nothing in the original Outlook Calendar. When Original Calendar is unchecked, it seems (using Month view) to alter the view of the iCloud Calendar so that all the entries do not appear, although opening the specific days reveals the entries. Re-checking Original Calendar bring the entries back into view. As the calendars are overlayed it gave the illusion that the entries were in the Original Calendar. (I discovered this as iCloud calendar has taken to opening in Day view rather than my preferred Month view). .Adding an entry in Original Calendar produces the entry there and does not sync with the iCloud Calendar when the button is pushed - perhaps this is how it's supposed to work. I would have expected the Outlook Calendar to sync with iCloud all the time. I've yet to determine what happens if I'm sent a Meeting Request. If this end up in my Original Calendar, it seems that I will have to manual copy it to iCoud, which doesn't sound right. Any thoughts?

    Still not resolved why emails are intermittently arriving at my iPhone and why some are not - possibly some accounts working and others not, but I can't see a pattern. Perhaps I'll try some tests to see if I can isolate the fault.

    Many thanks.

  82. Nick Blong

    Thanks for that Diane.

    As you say, the Sync or "Refresh iCloud" button seems to just force a communication with iCloud (like forcing Send/Receive email..

    I've now tested Meeting Requests and they go to the original Outlook Calendar. Of course, if I sync through iTunes, it will update my iPhone. Or I can simply move or copy the entries to the iCloud Calendar; it's not such a big task, just a little annoying.

    Sorry, I've just read my initial email and see that it does imply that I'm expecting emails to synchronise through iCloud. However, I do understand that they are delivered directly from the mail server. But some mails come through and some don't. It seems to have nothing to do with the account to which they are being delivered - just erratic. I'll see if I can take it up with Apple and I'll let you know if I have any success.

    Thanks, once again, for your help.

  83. Rich

    I have read through here and see that there is no official way to make Outlook use the iCloud folders as default, but is there a workaround anyone has come up with to keep from having to enter your contacts and appointments twice?

  84. Annette Wellman

    I have Windows 7 and Outlook 2007 and an iPhone 4. Once I installed iCloud, my contacts in Outlook were gone.They were in the iCloud contacts folder so I copied the iCloud contact file into Outlook contacts, but it's listing it as a subfolder and not in the primary Contacts folder. Any new contacts I add are going to the primary Contacts folder. I want my existing contacts on my Outlook so I can import to Constant Contact, LinkedIn, etc. I also think that when I sync my iphone, i'll get the few new contacts that are in the primary contact folder. Apple is telling me that I need to add new contacts to iCloud instead and use that only. Any advice. Thank you so much!

  85. David

    Everything has been working fine with my Outlook 2007 syncing with the iCloud/iphone. I only use the contacts and calender options for back and forth syncing. Mail and everything else have never been synced. All of the sudden, outlook will not download updates to calender and contact updates I make on my iphone. But, my iphone still continues to make updtates I make on outlook on my PC. I don't think I made any changes to any settings...it just started doing this. Any ideas?

  86. Thurman

    I am using Office 2007, successfully until recently. Now I am getting error message on outlook:"The set of folders cannot be opened. The information store cannot be opened." I cannot access any icloud calendars or the icloud folder. My research tells me that a lot of folks are having problem, but none of the solutions have helped me. If i go to icloud.com i can input calendar data and it will sync. Any thoughts? Thanks.

  87. Thurman

    thank you for reply. I did try the /resetnavpane switch, but no change. I cannot open icloud fold on OL. I now have 3 versions of icloud calendar on OL. icloud, icloud(2) and icloud(3)

  88. Thurman

    Thanks for your patience Diane. I believe the calendars are in multiple data files. I did disable icloud in control panel, restarted OL and then re-enabled it. no change. Here is what i have in OL: in left pane there is a section labeled My Calendars and it contains 6 entries (calendar, calendar in archive, calendar from icloud, calendar from icloud(3), calendar from icloud(2), and birthday calendar in icloud). I am able to check and uncheck any of the 6 items and the corresponding calendar appears in the right pane.

    Right below My Calendars is a section labeled icloud, containing 3 items (calendar in icloud, Gmail calendar in icloud, and outlook calendar in icloud). I am not able to check these items. The way the problem started was I was not able to sync so i unchecked these 3 items and have not been able to recheck. If i attempt to recheck I get the error, "The set of folders cannot be opened. The information store cannot be opened." The Gmail account is from work and was set by verizon as default calendar on iphone4. I did set system restore to april 12, 2012 and was able to check the items, but when unchecked could not recheck.

    I am ready to uninstall iphone from OL, if i knew how (smile) and reinstall. My phone has good contact and calendar information.

    Does Bill Gates make house calls? smile.

  89. Steve

    Thanks Diane.

    Your reference to Code Two's sync for iCloud has fixed my problem. I use Outlook primarily for the calendar and I was looking to have it sync through iCloud to my iPhone. The sort of functionality you'd think would work out of the box. Code Two's program is simple to use and works like a charm. Simply set up the folders to sync (in my case the Outlook Calendar and iCloud Calendar) and the type of synchronization you'd like (one way, two way) (I selected two way). I've tested it out and it seems to do the job nicely.

    I would think this tool would also work for syncing multple Outlook Calendar folders to iCloud, but in my case I'm just working with a single Outlook calendar.

    Thanks again.

  90. Rick

    When I create an appointment on my laptop in Outlook 2007 it goes to Calendar in my iPhone 4S. When, however, I create an appointment on my iPhone 4S, it does not go to Outlook. I have tried unchecking and checking in the iCloud Control Panel. No help. Any ideas?

  91. Carolyn Gollings

    I am using Windows 7 and Outlook 2007. I have an IPhone 3gs and am on ICloud. Suddenly I cannot save new contacts into the address book on my laptop and the new Iphone contacts do not sync to the laptop although I have the "Contacts" turned on on the phone. Is this an ICloud issue or is it something wrong with the Outlook software?

  92. Mike F

    Diane it is very good of you to enable such help and thanks for all the useful tips etc
    There is an issue which crops up and I have pasted a question from Jan which remains unanswered from earlier in this thread. Here it is:
    Hi, I saw a post of Al with the following: the iCloud Outlook Add-in disappeared from Outlook 2007 and I cannot get Outlook to sync with icloud. How do I get it back?’ Also with your remark to check the Trust center, which I did, but iCloud was still active. Also I have problems opening the iCloud agenda in my agenda, where I get the message that Oultook is unable to open the information archives. On top of this all my contacts have disapeared from Outlook. Is there a possibility to repair this?

    My problem is the same as Jan's, all contacts and calendars gone In outlook 2007 but still on iCloud and iPhone 3GS os5 the iCloud add in has disappeared although when looking to re enable it says it is already enabled?

    Clicking on any ICloud contacts folders - cannot oper folder folder not accessible etc
    Please help I do a lot of charity work and with several email accounts and distribution lists and categories all gone please advise a fix. I do have the data on a laptop but am scared to start fiddling in case all is gone for good

  93. Lynnette

    I have Outlook 2007 and have an i-phone 4S. I have everything uploaded and synched to the i-cloud. When I modify or cancel a recurring event, recipients receive multiple copies of the change. It is irritating them and I would like to know how I can fix this so they only receive one. I have spent a few hours researching this, but to no avail at this point. Does anyone have a solution? I would greatly appreciate it!

  94. Lynnette

    I do it in Outlook.

  95. Lynnette

    Since I cancel and modify my meetings in Outlook and it send numerous notifications to those I have invited, is there any other solutions to stop this? Any input is GREATLY appreciated on behalf of my colleagues especially!

  96. Lynnette

    You are the BEST! Thank you!

  97. Rusty

    Diane I want to join the chorus of thank you's for the smarts you have provided. I too am trying to get Apple iPhone, iPad, Blackberry, and Window Active Sync to play together. I have given up on the Blackberry due to it constantly messing with my contacts. I read you note that says if one uses Hosted MS Exchange working with iCloud is not necessary. The client likes plug and play not dealing with exceptions with managing contacts and calendars differently. I see you recommend the "twocode" products with Exchange. If I am trying to use iPhone, iPad, and Android (Active Sync) devices what will be my pain points.

    The only additional piece I would like to add is getting the wives part of the calendaring so the business and family calendars are available.

  98. jennifer

    I have never been so filled with regret as on the day I upgraded from Outlook 2003 to Outlook 2010 because I thought that's what I needed to use ICloud. They are evil twins that have ruined my social life. Between losing and finding and losing my contacts and calendar and then finding them again only now I've got 4 copies of each entry ...I also lost my address book function so no auto-entry email addresses pop up in outlook unless I've just used them. I have to look up each address before I can send an email.

    What a waste of time.

    Does anyone know how to get contacts into the address book? (the option on the contact properties box is grayed out and not available)

    Cry baby.

  99. Anne Pride

    If Tools/Trust Center/Add Ins does not show the iCloud Add-In, then how do I make that add-in available in Outlook?

  100. Bob Bragdon

    Several times now I've had Outlook randomly disable both the iCloud add-in and the Norton Anti-Spam add-in. When I try to re-enable the iCloud add-in a dialog box says that you have to be the administrator to do so. This is my personal computer and I have full administrator rights. When I try to re-enable Norton, Outlook apparently just ignores it and won't re-enable it although no dialog boxes come up. Help!

  101. Tom MacDonald

    Basic problem - Outlook 2010 copies appointments to iCloud calendar but they are grayed out.
    Secondary problem - The iCloud calendar syncs with my iPhone. So no calendar entries show up on iPhone except one I accidentally entered directly into the iCloud calendar (which is not grayed out).
    If those weren't grayed out I think all would be fine.

    Windows 7 64bit, Outlook 2010.

    Thoughts?

  102. Simon Bendall

    Hi Diane,

    Fantasic information you have with Outlook and iCloud, I have a general question which you may be able to help answer and resolve.

    My wife and I have one computer (Windows 7) and we use just the one profile for Windows login, each of us have our own Outlook profile although.

    We also each have an iPhone 4s and iPad, the issue that we have is I can only have my outlook (email, contacts and calander) synch between the computer and my phone and iPad due to my profile is the default profile.

    My wife can only sync between her phone and iPad

    Is there any way (or third party tool) that can be used to allow my wifes outlook profile to sync with her profile to all of her devices ?

    Thanks

    Simon

  103. Ikhtiar

    Hi Diane,

    I'm using iPhone 4S and also MS Office 2010.

    I would like to sync my work calendar with iCloud calendar.

    Already configure the iCloud control panel to sync with outlook calendar.

    The sync thing working great but there's some problem with the invitation that i accepted.

    Invitation that created by others and i already accepted it, after synced to iCloud, another new invitation (exactly the same content with invitation that i accepted earlier) will send out to all person in that invitation by me. And it was send out by email address as noreply@me.com or xxxxxxx(somes number)@imip.me.com .

    It seems like iCloud (or something else maybe email @me.com) will forward back all the invitation that already synced to all invited person and changed the organizer to me. It's like i copy all the invitation and send it back to all.

    it's happen 2 times already and happened every time i wanted to sync with iCloud.
    now i stop sync it again.

    Could you please help me out to figure what is the problem here.

    Thanks in advance.

  104. Ikhtiar

    Diane,

    Thanks for your prompt reply. Actually i'm using the latest version of the iCloud when i do the sync but unfortunately it still happened.

    Now i'm using Code Two to sync outlook calendar folder with iCloud (in outlook) calendar. Is it any possibility the reason for this problem?. As per your suggestion above, i think Code Two will help me do the copy things between Outlook's calendar and iCloud's calendar.

    Right now i try to repair the iCloud control panel and retry to sync again. I'm really afraid to try coz, if it's fail again, the whole members in my company will receive the "spam" invitation mail from me again.

    Please help me if you've any idea to solve this problem.

    Thanks

  105. Ikhtiar

    Diane,

    Hi,

    I wondering if the new updates of icloud control panel will manage to control the strange outlook behavior?..
    If we look at the updates items, says like they already fix this issue...

    With the release of iOS 6 yesterday..icloud control panel is also being updated. Here is the update:

    Hopefully this solves our problems.

    iCloud Control Panel 2.0

    This update includes improvements and bug fixes, including:
    Support for Shared Photo Streams
    Single checkbox to set up Outlook Mail, Contacts, Calendars, and Tasks with iCloud
    The ability to create or respond to shared calendar invitations directly in Outlook
    Improved Outlook event invitation behavior
    Built-in Outlook calendar notifications
    Resolves an issue where adding a reminder to an event would cause an inaccurate alert
    Improved reliability with iCloud Contacts, Calendars, and Tasks in Outlook
    Access to iCloud.com Mail, Contacts, Calendar, and Find My iPhone from the Windows Start menu

  106. Mike

    When my iPad syncs with my Outlook (exchange server) the dismissed tasks (just the recurring ones) come back as new iterations. For example, I have a recurring task that occurs on the 5th of every month, I dismiss it when finished, when Outlook syncs with my iPad the task for that same event and day is recreated as not dimissed (while the dismissed one remains grayed out).

    What can I do

  107. Benjamin Buren

    Wow, Diane you are a wealth of knowledge. I actually used a previous post to get my Outlook 2010 operating on a Windows 7 to work properaly and behave with the Icloud and my Iphone4s. Thanks. Everything was working amazingly well till a few weeks ago. Then I had the same issue as some others in that items enterd to my Iphone did not show up in Outlook (although they did show up in Icloud). I did the Control Panel, Icloud, uncheck sync and then recheck and it worked.

    The probelm I'm having now is one I've not seen here and I spend a bit of time reading everything to date. Item in my Icloud calander "were" in HTML or RFT, and appear that way when I look at them. BUT, if I try to alter notes (not headings or titles), I can't right click, copy, paste, etc. In fact, no formatting tabs appear along the top of the calander entry or anything. This causes a huge problem because I always paste info from e-mail, etc. into my calander items and now I can't do this. ODD thing is that if I click on any other clandar in outlook from my My Calandar, everything is fine. I compared a new entry in the Outlook Icloud calendar to one I created in My Calenders and noted that their are five tabs on the My Calendar entry (File, Apppointment, Insert, Format Text, and Review). On the Icloud Outlook Calendar entry, only the File and Appointment tabs show up.

    So, it appears that for some reason outlook isn't supporting anything other than plain text in my calenders. I tried "fixing" my microsoft Office 2010 Professional Plus by going to programs uninstall and chooing fix. This did not work. I've looked everywhere on the net and find no metnion of this issue. Weird...

    One other piece of info. If I click a calendar item that was entered last week which might have some HTML, or RTF (like a weblink, or anything like that), if opens fine, I can see the RTF or HTML, and if I save it, it stays there. BUT, if I click in teh notes field fo the entry I get a message "ICloud does not support notes in rich text format (RTF). When you make changes to this note, it will be converted to plain test" and an option to edit the note. Thing is, this was not happenng and ICloud seemed to be supporting fine till about a week ago (or until i fixed my other issue) ANyway, any ideas?

  108. Robert McClintock

    This looks like a promising site. Good and thorough answers; thanks.

    I have had little to no problems with iPhone 4S and Outlook 2010 (don't know if it's 32- or 64 bit), UNTIL I updated the most recent iTunes, 10.7.0x a couple days ago. I had also updated my iPhone 4S to iOS6, so updating iTunes seemed like a good idea, as well.

    First, I noticed my Contact link at the bottom of any appointment has disappeared. I checked File/Options/Contacts to make sure the "Link to contacts..." was checked, and it was.

    Then, I noticed that my option to format text disappeared. Not only can I no longer format text in an appointment (calendar item), when I paste sometime into the appointment window, I no longer have the formatted options that had automatically appeared when I pasted.

    The calendar syncs with my iPhone just fine, but Apple seems to not want me to format text in the appointment window on my computer, perhaps because it does not retain the formatting on the iPhone's Calendar.

    I can find NO where that addresses these new anomalies; perhaps someone here can.

    I had considered Restoring my computer to before updating iTunes, but I am concerned about compatibility with iOS6.

    Hope you can shed some light on this.

    Thanks.

  109. Benjamin

    Hm, so how do I know if i'm on Icloud 1 or 2. Did 1 automatically update to 2? I used to be able to store items in my calander that were more than plain text. But also, I can't even right click and paste plain text into a calander item.

    This seems like a huge step backwards for Icloud....

  110. Brenda Wiggins

    Help Please. I have 2 PCs and and IPhone and iPad. On my 32 bit PC windows 7, Outlook 2007 the new iCloud Control Panel v2 installed with no problems and seems to just update as I was using iCloud v1. On my 64 bit PC with Vista SP3 and Outlook 2007, the iCloud setup wil not show the options to sync the calendar, contacts, etc. There is just a note there suggesting you go to the web iCloud.com.

    I have reinstalled after uninstalling and removing everything Apple twice. The 'iCloud Outlook addin' does not appear in Outlook's add ins. itunesaddin is present. There is no Hotmail Connector installed. so, the setup always returns a request to perform a CHANGE- Repair of iCloud thru the Programs and Features on Control Panel.

    I do not know what to try next. I do question to which Program FIle (or Program file x86) itunes should have installed to. The default using iTunes64 v10.7 is Program Files x86. I thought that folder was used just for 32 bit software and that 64 bit software goes into the "Program Files" folder. Conerned about this but can not find a answer online so far.
    If iTunes64 is properly installed to the Program Files x86 folder then this is not my problem.
    The iCloudOutlookAddin is missing and there was no setup in Outlook by the iCloud setup for any data file or Apple ID related email account. The iCloud Controal Panel is logged into my Icloud ID/Apple ID and the Photo Stream seems to be working from the 64 bit PC.

    I tried creating the mail account (IMAP) and hoped an iCloud data file would be created but NOT.

    Is there some coding or value in a registry or executable file that is causing the failure of setup to make the connection to Outlook?

    Before I go nuts here, please someone respond to the specific issues here. icloud outlook addin is missing as well as the data file needed to support icloudsyncing in Outlook 2007 on a 64 bit Vista sp 3 PC. Setup repeated asks to Repair the iCloud in the Control Panel >Programs.

  111. Robert McClintock

    Thanks Diane -- especially for the speedy reply.

    I might take you up on the offer. As it is, on my iPhone 4S the text in the appointments is fine, but in Outlook 2012 it is tiny. I'll see if I can get used to it and live with it.
    It is exasperating though. :-)
    Bob

  112. Kathleen M

    Diane this is an awesome font of info on this issue -- thanks! My Outlook calendar is completely EMPTIED on my PC (Outlook 2010), however all the info is still there on my iPad. I just want to run quickly and completely away from iCloud as fast as possible and go back to how everything was before I stupidly went down this iCloud road. Can you recommend the steps to follow to do that? I want to (A) Sever all ties between iCloud & Outlook, and (B) put my calendar back to how it was before I did this (I assume by restoring it from my iPad?) Any advice you can offer would be appreciated. I use my Outlook for business and I can't begin to say how badly this has messed me up. :-(

  113. Jens BP

    I had this problem on Outlook 2010 and Windows 7, 64 bit:

    Outlook opens, iCloud folders won't expand

    When you receive the following error when trying to expand the iCloud folders:

    Cannot expand the folder. The set of folders cannot be opened. The information store could not be opened.

    Open the iCloud control panel and sign out of the iCloud, then sign back in (and enable syncing, if not enabled when you sign in).

    If you added the iCloud service in Outlook's Account settings, Data files tab prior to receiving this error, you'll need to remove it from Outlook before the iCloud can add it back. Only the iCloud service can add the iCloud data file to the profile.

    When I followed your recommendation in your last section it solved my problem and all is back up and running. Thank you. :-)

  114. Bob W.

    I'm running Widows 7 -64 bit and Outlook 2010.32-bit. Recently, when I open calendar and try to edit the text field in an appointment, I receive the message "icloud does not support notes in rich text format", and the text size and style of my entered text changes. Also, I cannot cut and paste... in fact the right-click feature is not working (works everywhere else0including the subject and location of the same calendar item). Any suggestions. I am using the latest iCloud.

  115. Bob W.

    Thanks....works

  116. Kathleen M

    Hi Diane -- I FINALLY got around to following your steps above to fix my Outlook calendar. It worked like a charm -- Thanks for fixing it!

  117. MarkH

    Hi Dianne. Now using CodeTwo to sync Outlook and iCloud Calendar and Contact folders - Great stuff. But hadn't realised that it wouldn't allow syncing of Outlook and iCloud INBOXES - Is there anyway to do this ? [Thanks again. You are a great help !]

  118. MarkH

    I want to be able to access my personal email Outlook inbox and email folders remotely (I have setup Outlook using POP not IMAP).

  119. John Donnelly

    I'm using Windows 7 64 bit and Outlook 2010. Running the iCloud Control Panel appl has moved all my Outlook events to icloud and removed them from my Outlook Calendar. As noted in previous notes, this is not a good situation as any deletes or changes to Outlook events first, yields a indication of "event not found on my calendar" sinceits only on icloud, and second, do not automatically pass thru to the icloud calendar. So merging calendars as was noted previously is only a valid action if the only new events are additions. The calendars apparently don't really SYNC. I spoke with Apple Care and I am apparently using the latest versioin of the Icloud Control Program (v2.0.2.187)...they sent me in your direction.
    I have also tried to move the icloud calendar events back to my Outlook calendar folder but it came back with an error saying that it couldn't accomplish it. It also gave me pre-requisite options if i wanted to proceed...e.g you must Accept all invites" to move the events to Outlook. I had selected this and it actually generated "acceptance responses" to the meeting coordinators for all events it moved...what a mess...until it aborted completely.
    Also, I tried moving the event from my Outlook calendar to icloud using the "Move to icloud" feature of the Outlook addin. The result was that it created an event in icloud with the prefix of "Copy of..." even when I selected Move. ...and it lost all the original event owner info and made me the event owner...another mess. ANY WAY THAT I CAN FORWARD THE CALENDAR EVENT .ICS FILE TO ICLOUD AND HAVE IT PROCESS IT LIKE OUTLOOK DOES?
    So now I have a couple of calendar events in Outlook (from my attempt indicated in para 2) and most all other events. IS THERE ANY WAY I CAN GET MY CALENDAR EVENTS BACK TO OUTLOOK? I still want them in icloud since that's the only way I can get a calendar on my iphone 5.
    Thank you for standing up and working this forum...apprecaite whatever you can provide to help.

  120. TMal

    Just ran across this website. Useful information and thanks for you efforts.

    Interested in your thoughts on something I consider a bug in icloud panel that affects a core feature of outlook. The issue has been known to to both Microsoft and Apple for more than 1 year through several versions so would seem no serious efforts have been made to resolve or fix. Specifically if one installs and configures icloud panel on PC with outlook and that uses custom categories, views and filters the icloud software prevents views from executing correctly. If you log out of icloud even with the software still installed the contact records are returned to the normal location under my contacts and the same views then function correctly. Log back into icloud contacts are again shifted under icloud group and views do not execute correctly. Here are some links to user forums that further memorialize efforts and feedback on this issue.

    https://discussions.apple.com/message/20439459#20439459
    https://discussions.apple.com/message/20439461#20439461
    https://discussions.apple.com/message/20439464#20439464
    http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-install-of-icloud-views-and-filters-stop/f914b243-7273-480e-acb4-161cfc89a05e?tm=1354285116000

  121. TMal

    Per another link on your website … outlook categories IMAP protocol doesn't support the Category and Flag properties ... that is probably part of the answer .. but if so you would think someone would develop some code to work around this problem .. certainly I am looking at this from a user’s perspective starting with 1000s of outlook contacts organized with the core category feature of outlook .. along comes iCloud and without clearly informing the user sucks you into apple world only to find out later that this has imposed severe limitations on use of your contact information that has accumulated in outlook over many years. Further I use another outlook addin that relies on the execution of views so this software is now useless.

  122. TMal

    Just a follow-up waiting for your comments on this matter. I started to explore a workaround by abandoning the icloud and moving to Microsoft Exchange via a hosted solution. I called several hosted Microsoft exchange providers and asked about the set-up import process. Across all vendors, the import of categories and custom views is not supported and to end up where you are now you must manually recreate post import. In other words pivoting back to Microsoft is practically a dead-end given the amount of work it would take to recreate the mapping.

    As I suggested to each vendor developing and offering to users a script solution would seem to be a straightforward matter and would then give the vendor a marketing tool to advertise this as a solution to this category limitation on icloud. Its not clear to me how many users would actually use the script but even if this is not a large number it would seem the advertising benefits would be a nice general hook to push users having any problems with outlook and icloud towards the Microsoft ecosphere.

    Finally a question. Is there anywhere I can see a list of fields in outlook that are supported by apple / icloud. If there is some way to port my categories to a new set of fields actually moving the assignments within my existing the outlook is quiet easy compared to manually recreating in the migration to a new hosted Microsoft exchange set-up. What I would need to know is the list of fields that are supported so that views would execute correctly assuming my filter criteria are also updated to reflect the fields structure. Ideally this could be done with user defined fields to minimize the kluge.

  123. Diana

    What a brilliant source of information! I have the same problem posted by Dan on March 25, 2012 at 1:42 pm - he said:

    "I use an @me.com email through MS Outlook 2007 and with the icloud and all was working perfectly! Until last Tuesday when, without me doing anything, Outlook started asking repeadtly for password to @me.com email account and it won't stop asking! Any suggestions?"

    I have spoken to Apple iCloud support about this. They recommended removing the me.com email account from Outlook 7. I did so. Still got the pop up box about the me.com account, keep popping up! So then I unticked the box to sync Mail, Contacts, Calendar and Tasks with Outlook and it does stop the pop up box from keep requesting Username and Password, but it is obviously not going to provide any syncing of those items now. I guess this must be iCloud 2, as all those items are grouped together.

    Any insight on how to deal with this issue would be very welcome. Having read all the posts regarding iCloud wiping out contacts, calendar entries etc, I am feeling quite nervous about re-ticking that box at all!

  124. Diana

    I am sorry to post another issue so quickly, but I have just checked in my Outlook Contacts and have found that iCloud has moved them all to the iCloud, not just backed them up! so I have no contact details now in the proper Contacts area of Outlook. Help! How do I get them back, please?

  125. Diana

    Diane, I hadn't realised you had kindly already replied to the earlier post - my apologies. I see I have the answer there - although I'm not sure how/where to log back into the iCloud app. As in I haven't signed out of the iCloud software on my laptop. But I have now reticked the box for syncing Mail, Contacts, Calendars and Tasks with Outlook. Do you happen to know if it is possible to still get iCloud1 instead of version 2? I like that you can separate those Mail, Contacts, Calendars and Tasks options out with the earlier version! Or is it a retrogressive step to hang on to an old version when a new one is up and running, maybe? However, I guess I don't have an option to remail mail sync from iCloud version 2 - not without stopping it from syncing all the other stuff, too. That pop up box asking for Username and Password is driving me nuts! Thanks for all your help; your knowledge is a godsend!

  126. Diana

    I did as you suggested, Diane - used Ctrl+A to select all the iCloud contacts, Ctrl+C to copy them (as right drop down menu didn't have a copy option, only "move") and Ctrl+V to paste them into the My Contacts folder in Outlook - worked like a dream! Phew, what a relief. Thank you so much.

  127. Dan

    Outlook 2010 issues with iCloud. Before doing anything else go to Outlook Add-ins (File>>Otions>>Add-ins) and make sure the iCloud add-in is enabled. I tried everything else first not knowing there was an iCloud add-in. Enabled, restarted computer and volia...Outlook is back insync with my iClod contacts and calendar.

  128. John

    Thank you! I'm so glad I found your good work on the internet, allowing an iCloud search of contacts to match an Outlook search. As you instructed, I first added iCloud to the indexed search. No joy. Then as you further instructed if that didn't work, I added the notes field and Bingo! Thank you again!

  129. Jennie

    I've installed iCloud 2.1.1 on my computer. When I try and select to sync 'contacts, calendars & Tasks' with Outlook (by checking the box), when I press apply I get the message "The iCloud Control Panel did not install properly. To repair it, you need to go to Programs and Features, select iCloud from the program list and click Change. When prompted, click on Repair."

    I've repaired iCloud a few times in this way. Uninstalled and Reinstalled it. Repaired my office package a few times. I still get the same message every time. I've seen this problem listed a couple times in the apple support community, but no answers. Anyone here have something else I can try??? I have looked for the icloud add-in in Outlook, but it's not there (not even on the disabled list) -- maybe because I've never actually been able to click the sync with outlook button?

  130. Jennie

    The apple data file isn't listed there. Only my outlook.pst and the gmail data file (which is an ost). I've never actually been able to link the icloud with outlook so maybe a data file was never created? I've got the icloud linked with my ipod touch and thats it (which didn't require the icloud control panel)

  131. Jennie

    I'm also perfectly happy to sync with Outlook through itunes using my usb cable (that's how I did it before I upgraded to Outlook 2013). I could never get those to sync up (itunes says syncing calendar but nothing would actually sync) which is why I was trying the icloud approach

  132. tonreg

    Hello Dian, evwrything works perfect between Macbook Pro, iPhone 4 iPhone 5 and iPad 2 except syncing Birthdays with icloud. Do you know any fix?

  133. Darrell Curtis

    Hi, Diane! Great webpage. Can you clarify something for me? At the top of the page this info is posted in yellow: "iCloud 2.1 update, released in late November 2012, supports Outlook 2013, 32 and 64 bit as well as Windows 8." I'm running a 64-bit Home version of Windows 7 and a 32-bit version of Outlook 2013 and cannot get it to sync with iCloud. When I first installed Outlook 2013 and opened the iCloud panel, Outlook kept trying to repair its installation. Now I get nothing. I installed iCloud 2.1.2 and still nothing. Help???

  134. Darrell Curtis

    Can you simplify/clarify what you mean by this, "Delete the icloud file at %localappdata% - paste it into the address bar of windows explorer and press enter."? When I enter "%localappdata% in the search bar from the Windows button, I get a list of folders, one of which is "Local" where I find the ".aplzod" folder. Is the purpose of "delete the icloud file at..." to delete this folder? Does it contain the "icloud file"? Thanks for your patience. ;)

  135. Nigel

    Hi Diane
    I have Outlook 2010 and a iPad and iPhone 4.5.
    My icloud calendar syncs between devices but not with the iCloud calendar in Outlook 2010.
    I have tried to log out of iCloud control panel and untick the 'Mail/Contacts etc both failed to fix.
    When I logged back into cloud control panel I got my icloud calendar appointments in outlook but when I add a appointment from outlook of ipad/iphone I get nothing synced - Please can you Help!. Thanks Nigel

  136. Nigel

    When I logged out and back into iCloud Control Panel all appointents were moved from the outlook calendar to the icloud outlook calendar. I now have no appts in my outlook calendar now although notes suggest the pst file is moved to the deleted items - I cannot find it. If I then add an appt to the Outlook icloud calendar it does not appear on my ipad/iphone. If I add an appt to my iphone/ipad it syncs with each other but does not appear on my Outlook iCloud calendar.I have checked all hardware requirements and iTunes/iCloud are 11 and 2.1.2.

  137. Nigel

    Yes it was disabled. I have enabled and now the Outlook icloud calendar syncs with the icloud calendar via webpage and vice versa. I now get an appt entered on either Outlook icloud or webpage icloud replicated on my iPad and iPhone. However, If I enter an appt on my iPad/iPhone it does not replicate with either Outlook icloud or icloud webpage? It does replicate to the other mobile device? Can you advise what I need to do to resolve please Diane.
    Almost there Thanks.

  138. Nigel

    Yes both using the same account. What else might it be?

  139. Nancy Hudson

    Gosh, what a lot of information. However I can't quite see my specific problem here. I have installed iCloud on my new PC which is running windows 8 and office 2013. Now I am thinking I should not have done this. I also run an iPad 2 and iPhone 4s. I have switched off all the syncing options on all three devices but still my e-mail is syncing. If I delete a mail on my iPhone then it gets deleted from my desktop. Whilst I'm happy for the sync to happen between iPhone and iPad, I really don't want the mail to sync with Outlook. Nothing I try switches off this sync. It's driving me mad. How can I completely uninstall iCloud from my PC. I have tried uninstalling the control panel but the sync still happens. Please can you help me?

  140. Kevin Stanford

    Has anyone else had this problem? When my iCloud Outlook Add-in is enabled, my Scheduling Assistant disappears. I'm using Windows 7 and Office 2010 with iCloud 2.1.2 Thanks in advance for any advice.

  141. Vince

    Excellent blog. Thank you so much for compiling all this information. My setup:

    Windows 7-64 Ultimate SP1
    Outlook 2007 SP3
    iPad2 16gb WiFi-Only iOS v5.0.1

    I live in Outlook and have for about 10 years (been carrying-over my PST file). It’s currently about 3gb is size. I backed up PST file before turning on iCloud Control Panel’s Outlook Sync. PhotoStream and IE Bookmarks were already turned-on and working.

    Due to amount of email items (filed away and otherwise) I was thinking of just syncing Contacts, Calendar, and Reminders/Tasks (single iCloud Mail option switched off on iPad2) . If I want email from this time forward, I figure I would just add required POP3 accounts to iPad2 and get a copy there as well. Is this a valid config? Is the only problem that Tasks linked to emails don’t appear in Reminders?

    I’m very protective of my PST file. I don’t care for the way it has manipulated my DataFiles. I’m already thinking of using my backed-up PST file to try to put things back. However, it would be great to have my above Outlook data synced to my iPad and future iPhone5.

    I’m reading about iCloud 1.x vs 2.x . Sounds like that is linked to iOS version. I suppose I really should update iPad2 and I’m sure iPhone5 will come with latest. I was also thinking of switching over to the offered @iCloud.com domain. Seems like both changes would have wide-spread ramifications (kinda why I’ve been avoiding them).

    Would it be a good idea to restore Outlook 2007 PST file and put Outlook back the old way. Upgrade Outlook 2007 to 2010. Upgrade iPad2 to iOS6. Migrate from @me.com to @iCloud.com. Upgrade iTunes to latest. Get that all working again, THEN try setting up iCloud Outlook Sync?

    There are 2 main questions above. Thanks again for your help. I can send some PayPal $ if you want.

  142. Vince

    RE: Email … Thanks for the clarification. I now see that iCloud Mail switch on iPad itself does something else. Good to hear I’m on the right path. Still not sure why it iCCP says "Mail" when email isn't synced (unless it's just talking about IMAP accounts).

    RE: Tasks. Yes, that’s the only way I see around it. It’s just so easy to tag the email but I’ll check out the Macro.

    RE: No, it’s a recent account. I thought @me and MobileMe was the same. On mine, I think it would just be a matter of setting up an Alias (like you can on Outlook.com). My wife had an old MobileMe account we migrated ... maybe that's what threw me off.

    RE: PST … I went ahead and turned the Outlook option off in iCCP to see what would happen (and told it to save data). It actually did a pretty good job of putting everything back the way it was. I ended up with a few duplicated Tasks, but no data was lost. I still restored my old PST.

    I did then have a little problem getting the Outlook sync option in iCCP to stay off (tried logon-off trick). Also, iTunes WiFi Sync (mainly for music) seem to still think I'm using iCloud syncing Outlook items when I'm currently not.

    I tried Outlook Hotmail (Outlook.com) Connector. It seems to modify the PST files in a similar way. So, it seems that’s the only way to do cloud syncing without an Exchange server. I guess I'm going to just have to accept it and move forward. It's notes also said something about some Outlook versions not syncing Tasks. Also, moving all POP3 accounts into Outlook.com seems problem-matic. I thought a Microsoft solution (to match my desktop OS) was worth exploring (and not picking cloud provider based on end devices ... iPad2 and iPhone5). I think my Android tablet wouldn't be left out that way. I'm probably going back to iCloud though ... it's just "cleaner".

    iTunes has some Outlook sync but who wants to be running iTunes all the time when you can have iCloud (basically effort-less real-time) functionality.

    So, what determines the iCloud version? Is it just the iCloud Control Panel version? I’m using the latest 2.1.2 (actually 2.1.2.8).

    Also, please verify that with iCloud, I can get Windows-7 Outlook-2007/2010, iPad2, and iPhone5 all syncing together (and changes will propagate between all).

  143. Caroline

    I just spent 3 days being very frustrated about this problem. icloud deleted all the entries in my calendar. I finally found a very helpful Apple rep. There is a really simple solution (note, I was using icloud 2 and Outlook 2010. You can go to icloud.com, login, go to your calendar and make it public. Copy the link there and replace the "webcal" at the beginning of the link with "http" (no quotes). Paste the link into your web browser. This will create an icf file that you can download to your computer. The, go into Outlook, choose File - Open - Import - Import an iCalendar. Then find the icf file and import it into your default Outlook calendar. It's important that you choose the option to import, rather than open. Opening simply creates a new calendar. Importing it merges it with your default calendar. This was so easy, and I could not find any solutions like this on the web. hope it helps. Also, I recommend syncing with the cable rather than via iCloud. This will avoid the deleting of data in your Outlook.

  144. Brandon

    Hi, I am trying to sync my IOS notes into my Outlook notes via the iCloud add-in. All of my note changes on either my iPhone or iPad do correctly change in the iCloud but don't make it to Outlook. I have tried creating new "test" notes but with no success. By the way, all of my tasks, calendar, and contacts changes do make it through.

    Thanks

  145. Vince

    Personally, I use 2 running Tasks (Home and Business ToDo) but I also wondered about Notes. They are not the usual Notes (Stickies) in Outlook 2007. I can confirm they show up in the Notes folder inside the @me.com account I setup to sync ... A separate email for each note/line.

  146. Marcus Street

    I have outlook 2010 and i had the calender sync'd with my ipad and iphone. I used to be able when someone sent me an diary invite i could move it to my icloud calender however for some reason this tab has disappeared and i'm now copying it across and its not showing on my phone or ipad.

    Can anyone help

  147. Mike Spalding

    I have had a very similar problem. My Outlook 2010 calendar on my PC was syncing perfectly with my iPhone and my iPad, but it has now stopped syncing with my iPhone and iPad. I have tried several things and logging out of iCloud, and logging back in, and this works initially, but then it fails again! Any ideas?

  148. Vince

    Marcus and Mike,

    Just a suggestion, but you might want to start a thread in the SlipStick Outlook forum. I find it's a better format to work problems over time. Maybe we can figure it out over there. I'm running Outlook 2007 with iCloud, but should be upgrading to Outlook 2010 pretty soon. I use many POP3 accounts, and my Apple @me.com via IMAP. Of course, with iCloud ControlPanel.

  149. Mike Spalding

    Thanks Vince I have done that.Regards Mike

  150. Mike Spalding

    Yes, they are both affected. Mike

  151. Chuck

    My Outlook has been working fairly well for several months with iCloud. About three days ago, my calendar began refusing to accept "reminders" in the iCloud calendar/db (it will do so when using the normal "calendars" file/db). I get the message:

    "The reminder for "subject name" will not appear because the item is in a folder that doesn't support reminders. Is this OK? YES or NO"

    What's up?

    Thanks - Chuck

  152. rescuefoot

    I am having trouble syncing my Outlook 2007 Calendar with iCloud 3. When the program is setup, it sync's the initial data with no issues. I have tried disabling Norton to see if that is the issue, with no avail. I have also uninstalled iCloud and reinstalled it with no avail. Deleting the iCloud data folder on the computer hasn't helped. The only thing I haven't tried is looking in the trust center to ensure iCloud is in there and not disabled. Any help with this will be greatly appreciated.

  153. Mike Spalding

    I solved the problem - I went out and bought myself a mac!

  154. Martyn

    Hi Diane
    I have noticed that my iCloud calendar appointments are not highlighted bold in Outlook 2010. Although syncing is working nothing is shown bold in the left hand side calendar.
    Any thoughts would be appreciated.
    I am using win 7 64 bit with Outlook 2010
    Martyn

  155. Stan Bailey

    I have not the time to go thru all of the other comments, but my Outlook 2007 emails on Windows 8 were hanging up in the Outbox for past several weeks and could not figure out what was the problem. After looking at some of the above comments/suggestions, and trying some out, still did not work. Finally I decided to delete the iCloud Board, which did not delete iCloud and all of my backup data, and when I reinstalled this Board, all of a sudden Outlook is now fixed and all emails are being sent as they should be. Hope it stays this way and this info helps others having this same problem.

  156. Hugo

    Hi everyone,
    I'm with really serious problems since iCloud 3.0. I install windows 7, office 2010 and iCloud 3.0, since this upgrade I cannot access to my account from outlook.
    I made tests from incoming and outgoing, it works finr the outgoing, but I can't receive, always appear the following error: Log onto incoming mail server (IMAP): Your server unexpectedly terminated the connection. Possible causes include server problems, network problems, or a long period of inactivity.
    I have tried IMAP: p01-imap.mail.me.com until p14-imap.mail.me.com, Could someone help me to solve that problem? iCloud control panel have only mail option verified. Windows 7 x64 / iCloud 3.0 / Office 2010/ Outlook 2010, with one exchange account sync
    Thank you,

  157. Hugo

    Hi Diane, thanks in advance for your response. I didn't explained myself clearly, actually I have installed:
    - Windows 7/ iCloud 3.0/ Office 2010
    iCloud configured automatically my account on Outlook, but, when tested the account I have an error in the inbound server. The test to send an email, from outgoing server, is ok. If I access to iCloud by webmail, it's ok, only not work on Outlook.
    I don't want the calendar, the most important for me is the emails. My account is xxxx@me.com and also alias to xxxx@iCloud.com, I have tried configuration for IMAP from P01 until P14 and also P99.

    Thank you

  158. Hugo

    Hi Diane, thanks for your quick response. It still not working. The error:
    Task 'Synchronizing subscribed folders for scheduling_ibmbraga@me.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for scheduling_ibmbraga@me.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    I have tried IMAP from P01 until P15, outgoing server is ok, incming server doesn't work, always prompt an input box to insert credentials. If I access by web (icloud.com) everything works fine. I test another 2 accounts and works fine! Thank you

  159. Vince

    I'm running Win7, iCloud 2.x and Office 2007
    Not sure I remember how my @me account got setup in Outlook, but it works fine. Also, the "Test" in the Account Setup screen works. Setup as @me ... not @icloud. If there is no online tutorial on how to config, I might be able to throw something together for you. Not sure it would help if you have to know server number.

  160. Vince

    Ok, I see it above (been a while since I read the actual blog article :-) . These are my notes. This page wouldn't accept this, so had to post in forum.

    http://www.outlookforums.com/threads/90783-icloud-configuring-%40me-com-outlook-updated/

  161. Gene L.

    I swear, Apple and its iCloud offering have caused me so much aggravation over the past two years. BlackBerry syncing no longer works on the Mac if iCloud is enabled; was this an objective of Apple to drive more people to iDevices? Who knows and who cares… It's just that nothing works well anymore, and fruit-based electronic systems are not the only ones on the planet. I've found a work-around, but it's a pain in the tush, and not very straightforward, and even that has shown problems and inconsistencies.

  162. patrick p

    TX for your help for Outlook sync probl !

  163. Jill Levenhagen

    Hi, my motherboard failed and I just got a new computer. iCloud with Outlook 2010 was working perfect with my old computer. Then, I got it all up on my new computer (installed Itunes 64bit as you suggested) and I still cannot send a message. None. I have no idea what to try next but this is not good. What can I do?

  164. Vince

    Jill L.,

    If properly configured, Outlook2010 will send messages without iCloud ControlPanel even being installed. Setup a POP account first ... maybe the (non-Apple) one linked to your AppleID. Then you know Outlook2010 is working. The IMAP setup of @me/@icloud account comes later (with iC-CP).

    Also, getting IOS devices working on a new computer is a little tricky (especially if you have purchases). I suggest you use the Forum and start a thread if you need help.

  165. Jill Levenhagen

    Something is wrong and when I try and leave a long comment, the Post Comment button disappears so I can't send my message!

  166. Jill Levenhagen

    Here is Part 1 of my comment:
    I wasted 5 hours of my life on this this week, and $99 that could have been saved. 2 hours with Apple, 3 hours with Microsoft. Here it is:

    Everything worked fine last week with my old computer. The only thing that changed is I got a new computer. I installed the same Outlook 2010 and iCloud and it did not work.

    So I figured out that one thing did change. My new computer is 64-bit instead of 32-bit.

    Outlook 2010 will not work with iCloud and a 64-bit computer UNLESS you install a 64-bit version of Outlook.

  167. Jill Levenhagen

    Here is Part 2 of my Message:
    A tech had to do that for me (I told him what I thought the problem was and then he spent 2 hours trying to fix it other ways before I finally gave him a lecture and asked when he was going to try installing a 64-bit version of Outlook...AND Microsoft charged me $99), because I could not find a tutorial online that made me be able to get the 64-bit install myself. And maybe it was because my Product Key was for the 32-bit version.

    So anyway, it would be good to know if there is a way to get the 64-bit version with a Product Key that you used to get a 32-bit version of Office 2010. Diana...maybe a post for this?

    I appreciate any comments here letting me know if this saved you time or money! Then my investment will be redeemed!

  168. Vince

    Jill,

    Please take 5 minutes to setup a Forum account. It's much easier than Blog for troubleshooting an on-going problem. http://www.outlookforums.com/using-outlook/

    A 32bit version of Microsoft Office should work on 64bit Windows just fine. iCloud Control Panel 2.x works fine with 64bit Windows, and Office 2007 or newer. The new iC-CP v3.x should also work fine, but I haven't actually tested it yet.

  169. Roxana

    Thanks for the tips of this page, they are very useful.

    After I setup the ICloud in my PC, I turn-off the calendar sync in the Control Panel.
    Leave only sync for photos.
    Hoping that the program will stop deleting my calendar events after 3months old.
    But, the calendar events are stilled being deleted from the Outlook.

    How I can cancelled the deletion of my calendar events in my PC ?
    Any idea/tip?

  170. Jill Levenhagen

    Vince, my problem is not ongoing. It is solved and since I found this thread to be helpful but not give the answer I needed, I came back to post my solution so that others might see it.
    The solution was that I needed the 64-bit install. Nothing else worked. 5 1/2 hours of "professionals" trying, and I knew the answer...he finally listened...I paid $99...hope that my info saves someone else from paying that. :)

  171. Allen

    How do I change the default reminder time in Outlook for my iCloud calendar from 18 hours in Outlook 2007? I have changed the default under Tools>Options>Calendar to 30 minutes and done the same in my preferences on iCloud.com however everytime I create an appointment in Outlook on my iCloud calendar, the reminder time gets set to 18 hours. So annoying!! I've searched everywhere for an answer and cannot find it.

  172. SuzieQ

    I am trying to sync my contacts on my personal PC with my iCloud. It worked the first time, but then I noticed that when I updated contacts on the PC the changes were not carrying to my iPhone, iPad or the iCloud. I've tried deselecting the sync function and redoing, removing all contacts from the iCloud and trying to re-sync, trying different browsers, etc. etc. Nothing is working.

    Note that I sync my calendar data with my work Exchange account, which is going just fine.

    Any ideas?

  173. Allen

    I'm looking to change the timed appointments, I know the all day appointments cannot be changed.

  174. Cartlon L.

    I wonder if someone has an answer to this calendar search problem with Outlook 2007 with iCloud synced. With "Advance Search", Outlook returns correct results of my iCloud calendar appointments. When performing the search in "Instant Search", Outlook returns no result no matter what criteria I use. I have tried rebuilding the index and attempted all the suggestions this website has but to no avail. One thing I notice is that under "Search Option" the iCloud data file is not listed as one of the options among the files to be searched. Am I still missing something to get my iCloud appointments searchable in Outlook? Thanks in advance for any input!

  175. Richard Baker

    ICloud control panel says I have multiple versions of Outlook running but my control panel only shows Microsoft Office Standard 2007. How do I get ICloud to stop thinking there are multiple versions of Outlook?

  176. Richard Baker

    Found a solution online by finding an old copy of Outlook.exe in Programs Files (X86) Microsoft Office Office and renaming it.

  177. Dennis

    I have been running Outlook 2013 with iCloud Add In to synch contacts & calendar for some time without issue. But recently (not sure exactly when), iCloud stopped loading 7 working. I would have to just go in to add in's and enable it. I just created a new profile (one part in hopes that I would not have to do this anymore other part since outlook was just running buggy) and now I cannot get iCloud add in to load at all, meaning I cannot synch contacts and calendar anymore. Ugh. I am running all POP accounts with an old PST I imported in.

    Anyone have any ideas? This is a killer!

    Thanks in advance,

    Dennis

  178. Dennis

    I thought you were on to something here! I signed out and signed back in (thank god I use CodeTwo to copy from iCloud to my outlook since signing out blew away all my calendar and contacts data even though I selected "keep data") and I turned on the add in. I shut down and restarted Outlook, still not started. :/ I have repaired and I uninstalled and reinstalled iCloud. I even created a new profile and tried it, nothing. I did get the error some time ago that others say they have gotten that the iCloud add in crashed and cannot load, but when that happened a long time ago, i just reenabled it and all was fine. Not sure what to do next.... Grrr.

  179. Vince

    Sign-out of iCloud Control Panel. Uninstall iCloud Control Panel and reboot. Update Outlook 2013 (and whole 2013 Suite if you have it) to latest version. Reboot. Be sure Office 2013 and Outlook 2013 is working and emailing.

    Install iCloud-CP v3.1 .

  180. Dennis

    I just tried another fix that seems to have worked!! I went in to the registry and set the "HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\[[[ICLOUD]]]\LoadBehavior" key to "3". I had to do it a couple times and learned that it must be done in this order: With Outlook open, load the add in. Then go to the registry and find the icloud add in (it's in a few places - search for "icloud outlook") and make them all "3". Close the registry and open outlook. Boom!

  181. Michael Farmer

    I had an "Outlook 2013-to-iCloud 3.1 problem" this week -- my contacts and calendar ceased syncing. I followed the usual steps outlined above (uninstall, reinstall; sign out, sign in; repair...etc. None of these worked. Then I looked in Outlook/File/Options/Add Ins on a whim and discovered that my iCloud Outlook Add-in had been disabled for some reason or other. I re-enabled it, and the syncing began immediately.
    This is a system with many moving parts! It only takes one of them to screw up syncing.

  182. Will Geiger

    If you're still using Vista, there's a gadget (remember those?) that gives you the equivalent of the To-Do appointment list, and it WILL let you choose iCloud calendar. It's called Outlook Appointments (Mod).

  183. Sandee

    i installed icloud on my Win7 machine using Outlook. Unfortunately, all my email distribution groups are not showing up in my address book. I want to remove icloud for mail, calendar but need to know how to get my old pst file back with my distribution lists. Any ideas??

  184. Dennis

    Hi Diane, I am having this Outlook issue again where the iCloud Add In will not load. This is a brand new system - I just rebuild it from scratch, redid all settings from scratch, etc. We were going good for about 2 months and the iCloud add in crashed outlook and got added to the disabled list. No big deal, i removed and reenabled and it worked. Some time in the last couple days, it stopped working. I tried all the usuals. Logging out and back in to iCloud, making sure the enabled key is "3" in all instances, the enable as admin trick, etc. Nothing. I am at a loss now. I am on outlook 2013. Ever since that stupid crash, i cannot help to think that it is holding on to some setting somewhere. If you look in event log after enabling and closing outlook, it just says that the add in was not loaded (not listed in the event log but CodeTwo and my others are listed). One other thing - what add ins are required to be enabled? Exchange? Change Notifier? Avast? Thank you so much for the help!!!! Dennis

  185. Ron Baats

    Since the introduction of iOS8 iCloud disappeared from my Outlook and I tried to reinstall icloud numerous times. Every time I get the message 'Could not set up Outlook because of an unexpected error'. Hope you can help me out here.

  186. Ron

    Thanks for your prompt reaction. Outlook is part of Office 2010 and worked perfectly with iCloud until iOS8, but it could be a coincidence

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