We're seeing a lot of questions (and complaints) about the new iCloud service and Outlook integration.
Users with POP3 accounts seem to have the most problems (but could benefit the most from iCloud), since the data is local to one computer.
Exchange, Gmail, and Hotmail users don't need to use iCloud for their calendar and contacts. These accounts support Exchange ActiveSync and all data is already in the cloud and syncs to all devices and computers.
Users with both a blackberry and iPad/iPhone seem to be the worst off. iCloud cleared out the mailbox and the appointments were deleted from the Blackberry on the next sync. Ouch.
Can you use iCloud with Outlook 2010 64-bit? Yes, it will work with 64-bit Outlook. you will need to install the 64-bit version of iTunes.
One user asked if iCloud would work with Office 365. Yes, Office365 will work with iCloud (in the same way iCloud works with other accounts). However, we do not recommend using it with iCloud. Office 365 supports Exchange ActiveSync, so you can get your calendar, contacts, and email on your iPhone or iPad over-the-air and on any device you access Office365 from. You do not need iCloud to share Office 365 data between computers and should not enable it. When iCloud is enabled, it moves calendar and contacts to the iCloud folders, removing them from the Office 365 server.
Don't use iCloud calendar, contact, or tasks sync for Exchange, Gmail, or Hotmail accounts.
Outlook Integration
When you install the iCloud service and configure it to sync Outlook calendar, contacts, and tasks data, the service creates a custom data store in Outlook, storing the data stream under the local appdata folder (your GUID may vary):
C:\Users\username\AppData\Local\974B7CD6-7080-4CDD-8C8F-564E6C7223DF.aplzod
There are two data files and two temp files in this folder. The "main.db-wal" file is a temp file and contains calendar data that syncs with the iCloud CalDAV server. This is a separate calendar and does not sync your default calendar between iCloud and Outlook.
Tip: To quickly find this folder, open your Account Settings dialog, switch to the Data files tab then select the iCloud line and click the Open File Location button. (Although there is nothing you can do with them. At this point I'm not even sure it's worth backing them up, since everything is in the cloud)
Configuring @me.com Account in Outlook
When you create a @me.com account and enable email in iCloud, it creates an IMAP account in Outlook. The email is stored in a pst file. Note: you can use this utility to set up only email. You do not need to sync calendar, tasks, and contacts.
The iCloud utility in Windows Control Panel configures the email account for you, including setting the Sent and Deleted items folder for the IMAP account (if using Outlook 2010). If you want to configure the email account yourself, try the following server names and port numbers. If they don't work, try changing the 6 in po6 to another number up to 99. However, it might be easier to configure the account on one computer using the iCloud utility then use those server names when you configure the account on other computers.
Incoming server names: p06-imap.mail.me.com
More Settings, Advanced tab: Use port 993 and enable SSL
Outgoing Server: p06-smtp.mail.me.com
More Settings, Advanced tab: Use port 587 and enable TLS
Username: alias only (not full email address)
General Issues
We're seeing reports from users that Outlook is hanging. Outlook goes into a hung state after the reminders fire and some mail downloads. In my case, I was getting two reminder dialogs - one for the iCloud and one for my other calendars. Removing the iCloud data file from your profile (open it using Control Panel, Mail) and stopping sync in the iCloud applet may allow Outlook to work for you. When you re-enable sync (using the Control panel, iCloud applet), the iCloud calendar and contacts folder will be recreated and the data synced down from the iCloud.
Along with Outlook hanging, I have two reminders dialogs coming up.
Instant Search doesn't find in all fields
When instant search doesn't find fields when searching records in the iCloud, verify the iCloud is enabled for search.
Press Ctrl+E or click in the search field then choose Search Tools, Locations to search. Is the iCloud enabled for search?
If Instant search still won’t find content, you need to add the field to your view.
If you aren’t using a List view (like phone list), you need to switch to it.
In Outlook 2010, switch to the View ribbon and click the Change View button to select a list view. In Outlook 2007, expand the View menu and select the phone list, By Category, or By Company view.
When in List view, right click on the row of field names above the contacts and choose Field Chooser. Find “Notes” in the field chooser dialog and drag it to the row of field names. (It should be in the Frequently used fields that display first.)
Now when you can search for Notes, you'll find them.
Sync Blackberry with Outlook's iCloud data file
I use the Blackberry desktop software to sync Outlook and my Blackberry. When I go into the Organizer, Configure settings, Advanced to map the iCloud folder, it returns an error.
This is because the desktop software syncs with an Outlook data file, not the iCloud's data file. Copy the items to your Outlook calendar or contacts folder to sync. (If the iCloud worked properly, it would not empty the local calendar or contacts folder, only sync with them.)
Calendar Sync Issues
This is a collection of common questions.
Appointments and Contacts disappeared from Outlook
All of my appointments disappeared from Outlook. How do I get them back?
iCloud creates a new calendar in your profile and moves your appointments to it. You can view the iCloud calendar in Outlook. Go to the Calendar navigation pane and select the "Calendar in iCloud". You can view it either side-by-side or in overlay mode. If you want the appointments in your default calendar, you'll need to drag them to it. Switch to a list view, select all and drag or use the Move to Folder command.
Not sure how to do this? We have more information at Merging Two Calendar Folders
Appointments aren't on the To-Do Bar
My calendar is synced into Outlook. However, it's not set as default calendar ("My Calendar" is empty) and so I cannot see my appointments in the To-Do Bar. Can I make my iCloud calendar default so the appointments are in my To-do bar?
No, sorry, you can't. The default calendar is the one in your default pst file. You can't set the iCloud data file as your default. This also applies to Outlook Today's Calendar. Outlook Today gets appointments and tasks from your default Calendar.
Why can't you set the iCloud as the default data file? Because Outlook can only use PST or OST files as the default and Apple created their own file format for iCloud. At this time we have no reason to believe that future Outlook versions will support other data providers and I doubt Apple will switch to using pst files... so its unlikely that the iCloud will ever be able to be set as default anytime soon.
New Appointments don't sync to iCloud
When I add appointments to my default Outlook calendar, they don't sync to the cloud?
If you want appointments in iCloud, you can create them in the iCloud calendar. It's easy to create them directly in the iCloud if you use the File > Move to Folder command. Add the command to the appointment form's ribbon to make it easier. See the video tutorial below for the basic steps.
The iCloud Outlook Add-in adds a Refresh button to the Calendar ribbon. It's used to initiate a sync between Outlook and iCloud. (It doesn't seem to do anything here.)
'Reminders aren't supported' warning
Why can't I set reminders in the iCloud calendar? When I try, I'm warned that reminders aren’t supported in the iCloud folder.
This warning means reminders on those appointments won't fire in Outlook. The reminders should sync to iCloud and work on other devices. Just not in Outlook.
Contact Sync Issues
As with the appointments, new contacts will not be added to the iCloud contacts folder. You'll need to either move the Contacts or create them in the iCloud Contact folder. If the Refresh button works, you can also use it.
Save and Move Contacts to the iCloud Folder Video Tutorial
The following tutorial shows you how to use the Move to Folder command to move new contacts to a different contacts folder. This will also work with appointments.
On the open contact or appointment form, click Save then go to File menu and choose the Move to folder command. If you previously used the folder, it will be listed on the MRU, otherwise you will need to select the folder.
To make Move to folder easier to use (and remember!), you can customize the ribbon, adding the Move to folder command to the Home ribbon, placing it next to Save and close.
Note: In Outlook 2007, you'll need to add the command to the Quick Access Toolbar.
More Information
iCloud: Troubleshooting iCloud Reminders and Tasks (Apple)
iCloud: Troubleshooting iCloud Contacts (Apple)
Articles that may interest you:
Last reviewed on Feb 16, 2012
The new Icloud is great, but has anyone encountered that new contacts are not updating to the cloud if you are imputing them into Outlook 2010? It goes into the default database, but does not update into Icloud since that uses a seperate database. Does anyone have any suggestions? I either want to make new contacts save to the Icloud database or make the two sync. Thanks
You’ll need to create them in the cloud’s contact folder. Or move/copy them to it.
To save a contact to the icloud folder, in the open contact form you’ll choose File, Move to folder and select the icloud contact folder. To make it easier, you can add the Move to command to the ribbon.
Great synopsis Thanks for taking time to record these issues. How frustrating that the iCloud does not synch with the default calendar and contacts folder in Outlook!
Why can’t I print any form of my actual calender ? Every preview is empty, however I do see all items in the iCloud calender and also in the Outlook calender.
Your help is highly appreciated
Thanks
Which calendar folder are you viewing when you go to File, Print?
I tried both iCloud calendar and the standard calendar in my personal folder. Neither of them shows anything in a preview
I’m checking on this – but have you tried printing and seeing what you get? I think the problem is with the preview display and if so, the calendar should print.
I have Windows 7, Outlook 2010 32 bit. I had MobileMe synced with my Outlook. I tried to move everything to iCloud which worked. Now I can not sync iCloud with Outlook. When I try to sync contacts I get the error message “Your setup couldn’t be started because of an unexpected error.” When I try to sync my calendar I get the message “Apple Outlook DAV Config has stopped working.” I spend almost 6 hours with Apple support. They finally told me to contact Microsoft. Any ideas?
What all did they have you try? I’m not sure what I’d try first – a new profile with the icloud account configured or deleting the icloud database files.
Uninstalling is a last resort IMHO – itunes refuses to upgrade to 10.5 and i only installed it in sept when i got my ipad.
Outlook 2007 (as part of Office 2007 Standard), Windows 7, iPhone 4S, MacBookPro.
I’ve tried everything to get iCloud working with Outlook; I’ve trawled the internet forums, spoken to Microsoft support, Apple support, even O2 (phone provider) and have uninstalled and re-installed everything I can think of. And all I really want is for Calendars to sync – I’m OK with everything else as it is!
This evening, I’ve done the (supposedly) REAL uninstall of Office (see KB928218) since I think I’ve proved, using the phone and the MacBook, that iCloud is working fine – the two Apple devices sync OK, no matter which has the original calendar entry. I believe my Outlook installation was corrupted, but a “standard” uninstall/reinstall leaves so much behind that you may as well not bother. The “big” uninstall runs to 4 pages and has the user deleting files and folders, and editing the registry. (Not for the faint hearted.)
I suspect it’s either a profile issue (I’ve seen it suggested in a number of places that a new profile might sort it out) or one of the two Add-Ins that Apple installs in Outlook, one for iTunes, the other for iCloud. (If you have Office/Outlook 2007, you’ll find these in Tools\Trust Center\Add Ins but I think that’s changed in 2010 – they’ll be there somewhere, though!)
I’ve a number of reasons to think Outlook was corrupted – the search facility has long been broken, and one or two other odd behaviours that I’ve just got used to… With the Calendar, though, the add-in that says “Go On Line” and/or “Refreshing iCloud” or similar threw the whole thing into apoplexy. It went on and on, and still didn’t actually sync the calendar. Worse, when I tried to switch back to Mail, the mail preview pane appeared, but the main reading pane still showed half of the calendar – it just refused to render until Outlook was closed completely – good grief.
Anyway, I posted here tonight (nearly midnight and I need sleep) before I re-install all the Apple stuff – iTunes, iCloud Control Panel etc., which I’ll try in the morning, with some trepidation. To be honest, I’ve spent days on this, and it would be cheaper to buy and install Office 2010 in the hope that it would work better… life’s too short, and I’ve too much work on, to mess around much longer!
A part of me knows the obvious answer – switch to using the MacBook all the time, but we run a business from home, and two mission-critical progs, including our accounts s/ware, are Windows only!
Annoyingly, my wife’s PC, on the same network as mine, and identical spec and programs, works perfectly with iCloud… go figure!
I’ll report back when I’ve had what’ll be last attempt at fixing this, tomorrow. Meanwhile, I’d appreciate any thoughts you may have that might lead me to look elsewhere for an answer.
Sorry this is so long-winded, but I wanted to give a full picture… thanks for wading through it all.
All the best,
Phil
I don’t think Outlook 2010 will help. iCloud integration with outlook is buggy.
I probably would have tried a new windows profile, just to see if it worked better – or a new profile.
Has anyone setup iCloud with Outlook when there is multiple Outlook profiles?
Myself, my husband and my daughter all have different outlook profiles, along with different profiles on the computer (Win 7); however the iTunes account with all apps/music/movies is under my Windows Profile.
It appears that the setup for husbands iPhone with iCloud and Outlook went fine.
It appears taht the setup for my iPhone with iCloud and Outlook went fine.
When I setup daughters iPad with iCloud it looks like Husbands/Daddy’s iCloud got chosen EVEN THOUGH iCloud is setup to use her email address and not Husband/Daddy’s. THerefore the COntacts file is all jacked UP!!!
HELP!
I’m using multiple Outlook profiles but I’m also the only one using the computer. It’s using my default profile. iCloud doesn’t look at the usernames and compare them.
Whose outlook profile is set as the default?
BTW, you can drag the contacts out of the icloud folder and into the default contacts folder.
Did anyone find a resolution, I’m having the same issue.
MobileMe was working great with Outlook 2007, then I upgraded to iCloud and nothing works anymore. I wish I could go back to MobileMe!
I have the iCloud Add-in installed, but when I try to do the setup by clicking contacts and calendars, I go through a lot of configuration (I think) and finally a box comes up that says: “Apple Outlook DAV Config is not working.” Why put something out that doesn’t work, like iCloud? I don’t want to be a techie and go into a registry or something like that. Give me something basic to do that will make iCloud work, or let me go back to MobileMe.
Follow up: Sadly, all that work was for nothing. Re-installed everything, in a logical order, but still the same problems. No further on. Will now try creating a new profile, without yet knowing why, but I’ll investigate, and report back if and when I ever find a cure.
For the moment, (and possibly until I replace this PC) I’m using the web-access iCloud calendar, which is happily syncing away with the phone and the MacBook, as you’d expect. Outlook’s calendar function is, until I can make it work again, redundant.
Do you have recurring events in your calendar? Do they all have end dates? Try setting an end date of 5 – 10 yr for birthdays an use no longer than yearly for others.
I had to make a new profile and disable icloud sync – it toasted 3 profiles. I suspect a windows update triggered problems (that was the only change.)
So glad I’m checking this today before uninstalling/reinstalling and pulling out my hair yet again. I’ve decided to go to a movie instead!
MobileMe had been working beautifully, syncing my pc, iPhone, and iPad, and then I made the mistake of moving to iCloud. I have spent at least 12 hours on the phone with several Apple reps (lovely people, but overwhelmed with the numerous problems of late and unable to figure out a solution), and many, many more hours troubleshooting on my own. Please, please, please, Apple, let us MobileMe subscribers switch back to MobileMe while you figure out a solution to iCloud.
Here’s a funny: A few days ago I was flipping through the Walter Isaacson bio of Steve Jobs and came across a section on iCloud. Apparently Jobs was very disappointed with MobileMe, screamed at the developers and said they should be ashamed of their shoddy work. He was looking forward to iCloud because that would be the panacea!!!!
Has anyone lost their contact categories? Although the category can be seen when the contact is open, Outlook can’t see it when in the category view or when you search for a particular category. Any solutions?
I’ll see if i can repro this afternoon but I’m beginning to think it’s really not ready for primetime. My Outlook was messed up so bad late last week that i couldn’t repair it (or uninstall it). I tried using system restore and i had no restore points since installing itunes/icloud and the ones i had prior to that date did not work. (Fortunately i have a virtual machine with itunes/icloud installed and can test with it – itunes is not coming near this computer. :))
Panic here! I’ve lost my categories too!
In Outlook a see one big list of tasks and contacts instead of every nice separated in categories.
This was how i worked with it all day at the office. What can i do?
What view are you using? In Outlook 2010, look on the View ribbon – click the Category button. Are they now grouped by categories? If not, open one item that should be in a category. Is the category still assigned?
I too am having problems with iCloud. I was a paying MobileMe user and contacts synced well between my two desktops (home PC with Outlook and work PC with Outlook) and kept my iPhone synced between the two. Now, with iCloud, one computer has succesfully synced but on the other, I repeatedly get the “encountered unexpected error” when turning on “contacts” to sync. I even tried uninstalling the iCloud PC control panel, rebooting, and trying again. No luck. Anyone know how to revert back to MobileMe?? (I’ve scoured the web and have not yet found instructions to do so)
As far as I know, you can’t revert back to mobileme – they are trying to get everyone off of it so it can be shut down.
How do you completely uninstall iCloud? I am using an exchange server with Outlook and now there are two folders for calenders, contacts, tasks and notes. Please help. I have turned off icloud on my Iphone and Ipad but it has not updated on my Outlook. What is the best way to completely remove all things iCloud?
First, make sure the calendar and contacts are in your mailbox or a pst. Use a list view and select all, drag or Move to folder command if they aren’t somewhere other than the icloud folder.
If you are using some cloud features (like photo streaming) you can open the icloud control from the Windows Control panel and turn off calendar and contacts. Turning it off here should remove it from outlook.
To uninstall it completely, you can go to Add and Remove Programs.
Hi,
I have an iPhone 4S syncing via iCloud to Outlook 2010 for PC (Win 7, 64 bit. & iTunes 64 bit also installed). The issue I have refers only to recurring appointments not single “one off” items.
I have appointments that recur in a pattern (the pattern is not important here). Any new recurring appointment made either on the phone OR on the PC WILL sync correctly and appear on the other device.
I can edit any field of the appointment (start/end time, location, notes etc.) of the series, again on either phone or PC, and the changes sync and are reflected on the other device.
If however, I edit a single occurrence of the series, (again on either device and specifically make or change a note) and save my change for that occurrence, the other device will not update or reflect the change.
No error or other dialog box appears. The syncing spinner on the phone runs. and the change is saved on the device on which the edit was done.
Does anyone have any suggestions or experience of this issue and, more importantly how to fix so as ALL changes are reflected after syncing??
Looking forward to your replies & thanks in advance.
UPDATE:
Spoke to Applecare yesterday afternoon. Initial contact has accepted this issue as a newly discovered bug, and appears to affect only PC/Outlook users (I do not know if Mac/Outlook users are affected) and it has been escalated to software engineers for resolution.
The issue appears to be between the iCloud server and MS Outlook interface. Any changes made to an individual instance of a recurring event are not being published in the cloud, if edited on the PC, and and changes of a simmilar nature are not being published on the PC if edited from the phone despite being received by the cloud. Users in a totally Mac only environment are not affected.
I and they do not know and could not tell me if any existing edits which reside within Outlook on the PC will sync after the fix has been created. Contact stated that due to the release of iOS 5 their work load is quite heavy and a fix might take anything up to 2-3 weeks at least.
As a work-around, I would suggest that anyone who needs to edit a single occurrence of a recurring event, make the edit on the phone as it will be received by the cloud, and you will at least have a backup with transmission to Outlook after the resoloution is in place.
As I know more I will post. If any one has anything further to add please post also.
Thanks for sharing! I believe there is a “known issue” with exceptions to recurring events that is similar to this that involves Exchange Active Sync.
Diane, my wife just got an iPhone 4S and runs a home business. Her primary computer is a Windows 7 PC 64-Bit. She has Office 2007. Right now I just have her syncing with WiFi sync and iCloud is not setup. She is very busy, and does not like having to go to Settings–> General–> iTunes
WiFi Sync to sync her 4S after she has input new items into her Calendar or Contacts. Plus that requires iTunes to be left open on the computer. Naturally, I thought of iCloud as being the solution but based on all the comments I’m reading above and the workarounds that is not sounding like a good option right now. Plus it sounds like some people’s Outlook is getting mis-configured in the process. What would you recommend? I’m tempted to stick with the WiFi Sync, leaving iTunes open on her computer at all times and possibly getting her an iPhone dock that she can dock her phone into so that it is plugged into power and will automatically attempt a sync to the PC. That still isn’t very convenient as it means she can’t leave her phone laying around the house and expect it to get updated automatically.
Well, when phones are lying around the house, they don’t get answered either. :) (Plus it doesn’t stop my kids from bugging me – they call the work number if i don’t answer the cell.)
What type of email /who is her provider? If she could move the account to google or Office365, she could forget icloud and itunes – both (and hotmail) will sync over the air. Office 365 works best with Outlook – it’s $6/month. If her email provider offers hosted exchange with ActiveSync, that will work too (many hosted exchange providers charge extra for ActiveSync though – i think it should be free with the account.)
why does my icloud folder not show up on my outlook
The categories are all still assigned but when viewing in category mode they should list by category (which they don’t). If you add the field category (which previously would have been redundant) it is empty in the category view. If you click on an individual contact you then can see the category assigned. Very weird. Any ideas?
Is there a way to make the icloud calendar the default calendar? If this is possible, then it would simplify the creation of events. In addition, events would show in the reminder window.
I saw a Youtube video recommending to go to File|Account Settings, then select the Data Files and set iCloud as the default data files. However, when I closed Outlook, I could not reopen the file.
Any suggestions on how to set the iCloud as the default?
No, you can’t set the icloud data file as the default.
I have done EVERYTHING according to the book – but when I try to log into iCloud (using my @me.com account) it just hangs there, and nothing happens (except the wheel going round and round interminably…)
Anyone else got stuck at the early stage?
G
If you back up to your computer and iCloud, and your house gets broken into, and both your computer and iPad are stolen, at least you will have a backup stored FAR away with iCloud.
…unless the thief wipes the cloud, then you lose everything. The icloud should never be your only backup of important documents, music, and photos.
I had a disaster moving my calendar from Outlook to iCloud (Win 7, Outlook 2010).
First I had the usual error messages when I tried to move recurring appointments to iCloud. Eventually I deleted all my recurring appointments.
Then the worst thing happened when it actually did synchronize. It automatically sent notifications – not only to the meeting organizers, but ALL meeting attendees. I have spent the morning sending out apology emails to all my clients. Now I am afraid to touch any of the meetings in case it triggers new email notifications. I wish I’d stuck with Google for my calendar :-(
> I wish I’d stuck with Google for my calendar :-(
I highly recommend anyone using google, hotmail, or exchange – don’t move calendar and contacts to icloud. Its not necessary as your data is already in the cloud and can be synced with outlook.
Is there a way to undo the damage iCloud has done to my Outlook calendar? iCloud has been a disaster and I simply want to get rid of it, but fear that I’ll lose all of entries in what used to be my calendar.
2 days and counting.. similar issues. i have 2 iphones trying to sync with 1 copy of ms outlook. *** i have learned that you need to go into your C:\Users\Owner\AppData\Local\Microsoft\Outlook (you have to type appdata yourself — cant just do a find on it)… and make a copy named whatever so that icloud doesn’t overwrite your files as you try to fix all this stuff. I am a mainframe computer programmer so i know enough to get myself in and out of trouble… turns out that in speaking with an advanced icare help person i have to go to start menu / control panel/ user accts and create a whole new “owner” for the second iphone so that my hubbies iphone can have an icloud applie id signed in at the same time i have my apple id signed in. now i am trying to figure out how to share hy husbands calendar in outlook (and edit) since i am his office assistant.
i created all new profiles in notes with new file names and then changed the name of the whatever file to the new profile so i could get my old data back and created a copy of that named something else just in case my programming minor know how gets me in trouble again.
i could use the same appleid for my husbands phone and my phone, but i want my own calendar and we dont want to see the others daily appts all combined into our phones. so i am going to try the split owner session — now i just have to figure out how to get a hold of his calender – somehow sharing his icloud calendar from the calendars tab and “deligating” me as an editor i might have to get microsoft exchange – but since this is icloud we are talking about it is already stored on the web and i just have to figure out how to tell outlook to give me control of his calendar too.
i am disappointed that i cant use kristies calendar and my hubbies calendar – they have to be named icloud – still working on..
u have to go to start / control panel/ network and internet / icloud to check off the things you want in icloud to download, so i am hoping the two sessions will let both download with out merging mine and my husbands.– that should work fine.
just found out that notes on iphone will only go to the cloud and not outlook 2007 – so dont try that – just move all your outlook notes to your outlook tasks and then you will find them in the iphone reminders (task screen #3 – swipe to find it)
learned if your phones copy of your mailbox is not working, then just delete it and add it back. it is getting hosed when you download from outlook, so just keep it in the cloud and dont let outlook touch your mail.. in outlook you are pointing to the same email anyway, so you will see from your computer. you need to go to tools/accounts/and change each email acct’s more settings then advanced tab to select keep a copy on the server for a few days and then select delete when you delete it from your folder to make sure that you dont loose mail while iphone is fixing issues.
siri had problems – she told me so – my husbands was fine so i heard about resetting the network on my phone by going to the phones settings/ general/ reset.. i did a guess and held down the power and ok button at the same time – the apple guys said you should not do that too often cause it could hose up some email etc, but since my email was clocking and couldnt figure stuff out, nothing went bad on mine that time… next time i will try the way he suggested.
learned if siri is having problems then the voice command on the search and typing bars wont work either so just try the reset
for the duplicate calendar issues – i think caused by me signing in and out of our 2 icloud appleid’s and using the usb cable to sync… the guy said to only use icloud and when you sync w the usb make sure on the info tab in itunes when syncing that you only have notes checked and do not check that you want to sync contacts, calendars, etc… *** only check notes – you can see them in your http://www.icloud calendar – but cant see them in outlook
the apple guy wished outlook would use imap since that is what the iphone uses for aol, but i could not get outlook to change from pop to imap, i dont know the input and output imap names.. i will have to try to find those from aol. the iphone doesnt show the imap names it uses.
learned you dont need to use the @me.com — that is just a free email account.
make sure on your phone your icloud settings are on for mail (especially if you want to see iphone notes synced to icloud (not outlook)) and if you want to put contacts etc in the cloud
still working on…
you need to go to your welcome email and go thru the links it tells you to . you need to check your windows / mac for the latest version of your operating system. you need to check outlook for the latest version – that usually adds the icloud tabs to outlook
do new calendar in outlook, then copy the icloud to the new calendar, make sure you have the info in the new calendar and try to take out icloud only after that.
Yes, you can undo it. Open the icloud folder and use a list view – select all and drag the appointments to outlook’s calendar. Repeat for contacts. Go into Control panel, icloud and disable calendar and contact sync. Most, if not all, appointments should be ok but recurring events might lose the recurrences.
G- yes, having same problem here. Windows 7 64-bit with Office 2007. iCloud just hangs after clicking Sign in.
Help, please!!!
I spent a good amount of time today to make sure I have all contacts updated in the iCloud folder of Outlook. So far, that’s not the problem. However, when I create a follow up on a contact (in iCloud), it will not show up on the regular task list nor on the task list in iCloud.
Anybody an idea why that is and how to make it work? I use the follow up function to keep track of calls to make to clients.
For tasks to show in the task list or to-do bar, they need to be in Outlook’s task folders.
I’m not sure if I understand correctly. Here is what’s going on. I look at a regular contact, then I click on the “follow up” flag and indicate a follow up next week. when I safe and close the contact, the contact name will show up on the To-Do-List under Tasks. That’s how it was in the past.
Now, when I do the same thing with a contact in iCloud, the contact does not show up on the To-Do-List, nor anywhere else. Any ideas why?
problem with iCloud control panel.
Windows 7/ 64 bit with Outlook 2010, iCloud control panel is greyed out partially, Contacts, Calenders, Mail outlook(which I dont use) are not interactive, whereas photo stream and IE bookmarks are highlighted. Needless to say that I cant sync my contacts with my Iphone/Ipad. Anybody have any suggestions ? iCloud seems to work phenomenal but Outlook is out of the loop.
You don’t use Outlook? That might be why its not active… do you have a profile configured in Outlook?
I am somewhat of a novice and reading all these solutions has my head spinning. My problem is:
When I try to open my icloud calendar (Outlook 2010) I get the message, The set of folders cannot be opened. The information store could not be opened. I have uninstalled and reinstalled icloud and the calendars show up again but only until I power off the computer. Next time they are gone. Same as contacts. When I try to signout of icloud (as suggested by many) I get the message, Your setup could not be started because of an unexpected error.
I have been researching this issue for about 3 weeks now. I see a lot of folks with the problems and not resolution.
In need of help!!!!
If you disable calendar, contacts and mail sync in the control panel, icloud applet, will outlook work?
When I try to disable or signout of icloud I get the message:Your setup could not be started because of an unexpected error. It does not explain what that error is.
None of the options are now check in icloud but I still get the message: The set of folders cannot be opened. The information store could not be opened and I do not have any items in my calendar.
Have an iphone and Outlook and run a small business. I’m trying to sync calendar between outlook and iphone. It’s syncying fine now. But, when I start a new appointment in the icloud calendar (or even move it to icloud from outlook’s main calendar), a notice is sent to the meeting attendees from both my work email and my apple ID email. They are getting double hit and I really don’t want to use my apple id for work. Is there a fix?
How about inviting your apple ID – after sending the invite, forward it to your apple account. This way your apple address isn’t on the invite. (You could put your address in the resource field instead of forwarding but i prefer the extra step of forwarding it.)
Thanks for the quick reply Diane. That doesn’t seem to work for me as I can’t seem to accept the meeting from my yahoo account (that’s my apple ID) if I forward it or add as a resource. hmmm..
Diane,
Is there a way to get my contacts and calendar appts back into outlook. The one saving grace is that my calendar appointments do show up on my iphone.
If the phone is syncing to the icloud (that part seems to work great, its the outlook integration that is less than good) – enable icloud for calendar and contacts in outlook and after the sync, copy the items to the default outlook folders. Use a list view, then select all and either right-click, drag to folder and choose copy or use the Copy to folder command (on the folder ribbon in Outlook 2010, i think its on the file or edit menu in 2007). Just make sure you copy, not move the items or you could clean off the phone.
The other option is itunes to sync – make sure you do a one way sync phone to outlook, otherwise you risk deleting them from the phone.
I am using Outlook 2007 with ICloud. The calendar and contact synced fine. My Calender now has 2 tabs. One that says “Calendar” and the other “Calender in ICloud”. The one that says Calendar is showing up as the default, but i want the one that says “Calendar in ICloud to show up as the default. The ICloud calendar has my categories in the correct BOLD colors and the Calendar categores are all pastel in color. Is it possible to select the ICloud calendar as the default? Thank Yoiu.
You can’t set the icloud calendar as default. Sorry. The bold & pastel indicates which calendar is active when using a calendar overlay. Click a Calendar tab to make it active.
To make the iCloud contact folder your default contact folder in Outlook, follow these steps:
Open Outlook’s Address Book. Click on Tools. Then click on Options. The active window should be titled “Addressing.” Under “When sending e-mail, check address lists in this order:” choose “Custom.” Move “iCloud” to the top of the list. Next, under “When opening the address book, show this address list first:” select
“iCloud.” With these configuration changes, your iCloud address book will become your default address book in Outlook.
That does not make the icloud contacts the default – it just shows them first when you hit the To button and uses that folder first when resolving names you type in the To field. The Contacts folder (and Calendar) in your default data file is always going to be the default one used when you create new contacts (or appointments). [icloud is automatically set as the first address book in icloud 1.01.]
The option in Outlook 2007 to select the contacts folder for personal contacts doesn’t work with the icloud – you can select it but new contacts are always saved to the default contacts folder.
How resolution works: outlook searches the first folder for a march. If one is found its stops searching. If no match is found it moves on to the next address book. If icloud moved all items to the cloud and the folder is empty, it doesn’t matter which is first. It makes it easier when you click the To button, but we recommend typing the first part of the persons name and resolving instead of using the address book dialog. (It’s faster.)
My iPad and my iPhone work with the cloud beautifully but Outlook 2010 is completely out of the loop. What’s the point of Outlook 2010 (which I spent $165 for)?
iCloud was designed by Apple – if it doesn’t work well with Outlook, its Apple’s fault. The point of Outlook is as an email client and PIM in your computer. If it doesn’t meet your needs, don’t use it – consider it a “free app” that came with the Office apps you do use.
Glen Fisher – Were you able to fix the problem you were having with Outlook? I have the exact same issues.
Karen—I just answered your question but it did not post. I did the same last week in response to Diane and same thing happened. COMPUTERS!!!!
My only solution is to reinstall icloud. Calendars and contacts are available for a day before the disappear again. During the last install I copied my contacts back to Outlook so I have those now.
Please let me know if you make any progress. I am using Outlook 2010 on Vista.
I made the mistake of changing my PC, iPad and iPhone 4 to iCloud. All of my contacts are still intact but my appointments in Outlook totally disappeared. They are not in a separate iCloud folder. They are just gone. Before that I had the multiple calendars and didn’t like that anyway.
Tried uninstalling iCloud on the PC and eliminating it to a degree on the iPad and iPhone. Nothing reappeared. Have researched this for the past few hours and come to the conclusion that getting rid of iCloud completely is the best option (everything synced fine before that little innovation from Apple) but am afraid all of my appointments are gone for good. They shouldn’t be. They should be up in the cloud somewhere. How can I find them? Is a restore on the PC the best option?
When they disappeared from outlook, were they still on the ipad? are they on the ipad now? If not, are they in the deleted items folder?
My problem, after some considerable head-scratching, turned out to be MAPI. iCloud will not install its services if it can’t find the files in the Windows user common files\systems\1033 folder. An error message pointed the way.I installed them from a backup and everything worked.
I tried to set icloud file as my default Outlook 2010 file–and now I cannot even open Outlook to try and change it back to Outlook.pst. Any suggestions?
Go to Control panel, search for Mail – open the profile and set a data file as default.
GR8 article…. I currently use a SSD for my C drive and due to write cycle limitations of these devices I have moved all write tpe items to my D hard drive… I have not found a way to move the iCloud / Outlook file that was created in Outlook by iCloud to the D drive and have it work correctly. Amny ideas ???
You could try junction points – links to more information is in the yellow box at move imap pst. If it works, be sure to let us know and I’ll add the link to more info to this page.
Karen, did you ever get a solution to “our” problem?
Great info. I have had Icloud for a few months and none of this bothered me too much…I have been able to make due. However, I just implemented SAGE ACT CRM Software. It sync’s with the “default” folders in Outlook. This worked great on first run when I copied the Icloud contacts/calendar entries back into the defaults. But, they then disappear again, right? This becomes a REAL problem. Cause if I copy them over again and sync again with ACT…it DUPLICATES all the contacts and calendar entries in ACT because it views them as all new due to the date they were put into the Outlook default folder! So…iCloud is causing that not to work well for me either. I think it is time to back out of the cloud with my Outlook and just wire sync it again. Still going to have to deal with the ACT Duplication issue one more time when I re-establish my default folders in Outlook again and sync it with ACT.
If only all great technology worked together like it should!
Hello,
This is great with a waelth of information, however I am having difficulties sifting through it all to piece together for my personal configuration… I have the following setup:
Hardware:
1 – iPhone 4
1 – iPhone 3GS
1 – PC running Windows 7 32-bit and Office 2010
Configurations:
Windows has one login that my wife and I share.
Outlook has two profiles that are prompted on startup, 1 for my wifes email address, and one for mine. All data is in a single shared pst file.
iCloud installed and working fine with my profile and appleid.
I have setup my wife with a separate appleid for iCloud, but would like to find out how we can have both apple id’s used to have our outlook sync with the two icloud accounts, and therefore our separate iPhones.
Ideally if either of us were to make a change to a contact, it would update in outlook or the other’s phone. Caledars are not an issue as we would have or own that could be shared with eachother.
I hope that this makes sense.
I believe the easiest way to share contacts is through the devices, not outlook. Set up a second account on the iphone using the other persons icloud profile address and set it to sync only contacts. I’m not sure if it will sync back to outlook though.
You could try adding a second icloud account to outlook that is linked to the other account – i don’t know if it will work as i only have 1 iDevice to test with. As on the phone, you can set it to only sync contacts.
I didn’t see my issue here – anyone know how to fix without trashing everything? I have Outlook 2007 and tried to synch calendar and contacts to iCloud (and not email). That appears to have been accomplished, but in the process, apple setup procedure seems to have trashed my mail account in outlook – only the icloud account shows. Attempts to send email simply store in Outbox, but never send. Can I just re-add the account?
In File, Account settings (Outlook 2010) or Tools, Account Settings, does your email account exist? If you can send mail to the outbox, the account should exist.
If you press F9 or the Send & Receive button, does the mail send? If not, any error messages?
In Tools, Account Settings (Outlook 2007) there is a single account, “iCloud” with a type of “MAPI”. This account was put here by iCloud… my old email account is gone. When I send mail, it goes to Outbox with no error. It goes no further. On exit from outlook, there is a dialog that there are unsent messages in Outbox… and asks if I wish to exit.
Yikes. That’s the first time I’ve heard anyone say it removed accounts.
You have two options: add the account using account settings > Add. Or use system restore to revert to before you configured icloud. This will likely mean you need to install and set up itunes again – unless you installed it a few days before configuring icloud. On the outlook side, it is probably the best but I’m not sure on the iDevice side.
Does anybody know if the reminders will work with two separate email accounts? I have a POP email account (personal) and an Exchange account (work). Reminders in my personal account do not transfer when I sync, and any that I enter directly on my iPhone end up on my work account.
Not sure that everyone in the office needs to know that I should go and see my Mum this evening!!
Are reminders associated with the pop3 account on the phone? If you create reminders in the pop3 account’s reminder folder, do they sync to the exchange mailbox via the cloud?
Actually, because the iphone supports Exchange Active Sync, you should use EAS instead of the icloud, so what you want to do is possible… I’m just not sure how you need to configure it so icloud doesn’t sync exchange folders. When i set up icloud, it did not include my Exchange folders – i don’t know if that was because they were already configured on the ipad using EAS or my install is broken.
FYI, re-added email account & moved email account to the top (so Outlook sees it as the default “send” account). All seems in order now – email works and synch works from phone to Outlook.
Thanks Diane. i don’t think I explained myself too well.
My POP account and my Exchange account are separate, and i want to keep them that way. If we exclude the iPhone from the equation for now, I run two parallel accounts, with the only interaction between them being that I run then both in Outlook from the same PC.
If I want to create a reminder, I can do it in Outlook in either the Exchange or the POP account, and the reminder stays in that account rather than syncing to the other account.
Now, let’s introduce the iPhone…
If I create a reminder in my Exchange account via Outlook, it syncs using EAS to the iPhone – that’s fine.
If I create a reminder in the POP account, however, this remains in Outlook and does not sync with my iPhone when I sync using iTunes. Calendars and notes sync, but not reminders…this is pathetic, IMHO.
And what if I don’t create a reminder in Outlook but create it on the iPhone itself? Well, my iPhone has both email accounts set up, but by default the reminder goes to the Exchange account, and there seems to be no option to select which account the reminder is created in – again, rather pathetic when I’ve had phones which are older and a fraction of the price which had this level of basic functionality!
I’ve been told by Apple that iCloud should rsolve this, but before I go ahead and upgrade Outlook (I use 2003), I want to know if anybody has actually had reminders work the way I want – I don’t think expecting this level of functionality is unreasonable.
Thanks again for any help/advice…
I don’t know how th iphone tasks are done but on the ipad, i can select the task list in the reminders app.
“When I try to disable or signout of icloud I get the message:Your setup could not be started because of an unexpected error. It does not explain what that error is.
None of the options are now check in icloud but I still get the message: The set of folders cannot be opened. The information store could not be opened and I do not have any items in my calendar.”
happened to me several times. Latest time I
1. turned off syncing
2. deleted the iCloud folder (found through outlook–> Account Settings–> data files)
3. started the process again without selecting a vital calendar to upload (suggest using a dummy one if necessary)
Everything is back. Now to download my contacts somehow so i have them on the computer as well as in the cloud. (Loosing everything 3 times this year (less than a month) makes you very reluctant to trust!
i am doing fine syncing everything between outlook 2010 and iphone except it seems that when i delete a calendar item from outlook (that appears on the iphone) it doesn’t delete it from the iphone. All items that are modified and moved appear to sync. Anyone else experiencing this?
the iCloud Outlook Add-in disappeared from Outlook 2007 and I cannot get Outlook to sync with icloud. How do I get it back?
Go to Tools, Trust Center, Addins – is the icloud addin disabled?
My iCloud is working except that in Outlook there is no evidence of email activity, that is, inbox and sent are both empty. I can send messages through Outlook from that account, but then it vanishes. The @me.com inbox on my iPhone and iPad are fine. Any suggestions? Thanks.
I’ve tried everything that this site recomends to set up the email servers for iCloud and even the Apple website support page but to no avail. It wont log into the incoming server. Any further help?
The postings here have been very helpful, but I don’t see a solution to one question i have. I am using Windows 7 on a PC and Outlook 2010. I have an iPhone 4S and am using the iCloud. While not ideal, I am making the most of it by working around the issues. It’s much more convenient than synching to the PC. My one remaining problem is how to get my iCloud tasks in the To-Do bar and Outlook Today. From reading previous posts I am now copying my appointments from my iCloud Calendar into my default personal calendar while in Outlook which is no problem, but I can’t find a way to copy my iCloud tasks to my personal tasks. If I drag them they move, not copy and they of course they then won’t appear on my iPhone under reminders. If I highlight them and select Copy, I don’t see a way to paste them into the personal tasks folder. Is there an easy way copy/duplicate the iCloud tasks in the personal tasks; hopefully more than one at a time?
More than a few people would say “count your blessings” But email is generally not the problem when it comes to the icloud…
Do you get any error messages? What version of Outlook?
Any send and receive errors? Press Ctrl+Alt+S, then Edit the send receive group – is the icloud account enabled for send receive?
I just transferred my Outlook 2007 contacts to the icloud. Originally, all contacts are filed as first name, then last name, but now, under “Contacts in icloud” everything is showing last name before first name. When I open the individual contact, it shows my preferred option of first name first in the “full name” and “file as” columns. Plus, I double-checked under Tools, Options, Preferences, Contact Options, that I had listed First Name before Last Name.
How do I change the Outlook view with first name first?? It is so strange that on the ipad, it is showing correctly…
I forgot to add that it is under “detailed address cards” that the order is wrong. This is my go-to contacts list, so I am trying to fix that. Thanks.
Diane,
I tried iCloud with Outlook 2007. Boy do I regret it!
I am almost back but i have one copy with duplicate reminders. I tried running outlook.exe /cleanreminders but still dups. I looked around and cant find an answer. Any ideas?
also, it is free, you might want to join the IT History Society http://www.ithistory.org
Phantom Tasks in Outlook 2010. I have a bunch of tasks with various due dates. Something happened to tasks with due date of 2/8/12. They appear on my task list (in the Tasks folder) but I can’t delete them, change the date or move them. I get error messages that say the item has been moved or deleted. How can I get rid of them?
Do you have duplicated tasks or appointments? That would result in the duplicate reminders.
Have you restarted Outlook? Which data file are the tasks in?
Diane, I have given up on the icloud. It’s off my computer(HP-Vista) and iphone4. I had to recreate all my calendar appointments but now I cannot sync them to my phone. I have worked with Apple and we have tried just about everything including reinstalling itunes. Everything else sync’s ok but nothing from calendars. Have you had anyone with similiar issues and were they resolved?
Thanks
How many calendars are you trying to sync? I don’t have itunes on this system (it wouldn’t upgrade to 10 so i removed it) so i can’t get the steps, but I would try resetting the sync history then trying to sync again.
Since going over to iCload (on PC, iPhone & iPad) Outlook frequently ‘Stops Responding’ when sending emails. Wait 30 seconds or so and it recovers.
Anyone know how to fix this?
What type of email account is configured in Outlook? Are you sending mail using the icloud user account (@me.com address here)
Not using @me.com.
Using @sbcworks.com and @ext.adbglobal.com
sorry ….. using @sbcworks.co.uk and @ext.adbglobal.com
Does anyone have updates to David Jones’ message dated November 21, 2011? Back then, he recognized a glitch in Outlook/iCloud synchronization of CHANGES to reoccurring events. I have also noticed that any changes coming from Outlook (to both individual and reoccurring events) cannot be accepted on iPhone, because ‘mime-attachment.ics’ does not contain info for a changed event.