Last reviewed on June 5, 2015   —  690 Comments

In 2015, all accounts will be migrated to Office 365. When this happens, this page will be obsolete. accounts will be configured as Exchange accounts. Articles on the new

You can use this method with the Outlook Connector in Outlook 2003, Outlook 2007, and Outlook 2010 or Outlook 2013's EAS to sync your calendar and contacts with other computers or smartphones "over the air" when you use a POP3 or IMAP email account.

All you need is a Microsoft Account. You can create a Microsoft Account for any valid email address; you do not need to use a Hotmail, Live, or address. I recommend using your own address.

Attachments are not supported on tasks, appointments, or contacts in At this time, you can add attachments in Outlook 2013 but they are invisible. See Attachments are hidden in for more information. See Create tasks with attachments for possible solutions. The macro at Open and save attachments can access the hidden attachments.

Using an account for email? See Configuring an account in Outlook.

What you need to do: log into with your Microsoft Account. When you log in with the Microsoft Account, you'll receive a couple of welcome emails but it will not pull your email into the account unless or until you set up to pull in mail from your mailbox.

Warning: Deleting duplicates in an account synced using Exchange Active Sync (EAS) can result in lost contacts.

You do not need to configure to pull in your other email accounts to use it for Calendar and Contacts. In fact, I do not recommend configuring to pull mail from your mailbox - use only for calendar and contacts.

You'll need to move or copy existing appointments and contacts to the new Hotmail data file. You can set the Microsoft Account as your default data file (this puts the calendar on the To-Do Bar) but I do not recommend setting it as the default email account.

If you enabled two-factor authentication on the account, you'll need to generate an app password to use with the account in Outlook. Log into and check your account options for instructions.

Set up the Microsoft Account in Outlook

These are the basic steps to configure Outlook for usability. The steps to configure either an Outlook Connector account or ActiveSync account follow.

Create a "Microsoft Account" for your email address and use that in Outlook. Set up the account in Outlook using the steps in the next section, Outlook Connector if using Outlook 2003, 2007, or 2010 and EAS if using Outlook 2013. You need to set it up manually; you cannot use auto account setup.

You'll have two accounts in Outlook: your ISP or "real" email and the account. Both accounts will have the same email address.

Outlook 2003 and 2007 will use the default email account for New messages; Outlook 2010 and 2013 will use the account associated with the folders you are looking in. This means if you are viewing the calendar in and start a new message, Outlook will use the account to send the message. However, you can edit the registry to mimic the Outlook 2007 and older behavior so you always use default email account as set in File, Account Settings. See registry edit for default accounts for details (includes a ready-to-use reg file). I recommend setting this registry value.

Set the isp account as default along with the data fileSet your email account to be the default on the Email tab.

Set the account to be the default data file on the Data Files tab. This puts the calendar in the To-Do bar and new appointments and contacts will go into it's Calendar and Contacts folder.

The final piece of the puzzle: in File, Options, Advanced, you can set your "real" Inbox to be the default start up folder.

Oh, and rename the Microsoft account. It's less confusing when you don't have two accounts with the same address in your profile.

After you set up the account in Outlook, move your appointments and contacts to the data file folders. Hint: it's easier if you use a List view. Select all, drag and drop.

If you want to remove the calendar and contacts folder from the pst your "real" account uses, see Delete Special folders. If you are using an IMAP account in Outlook 2013, close Outlook and delete the IMAP account's data file. When Outlook restarts, it will create a new data file without the special folders. Don't forget to move the appointments, contacts, and tasks to the folders first.

Configure account for syncing

In this tutorial, I'm adding a Microsoft Account that uses the same email address as a POP3 account in the Outlook profile and setting it as the default data file, so the Calendar and Contacts folders are the default folders.

The process is the same for IMAP accounts.

Outlook 2013 Exchange ActiveSync Configuration

Note that when you enter a non-Microsoft address into Outlook 2013's auto account setup dialog, it looks for the account configuration at your domain, not at It's not going to configure the account as an EAS account using your Microsoft Account, it's going to set up a POP3 or IMAP account.

You need to configure the account manually, as an or Exchange ActiveSync compatible service account, using as the server name.

Select the option to configure your account manually

Choose or Exchange ActiveSync compatible service on the next screen and click Next.

Outlook 2013 - choose account type

On the last screen, enter your username and password and for the server address.

Enter as your server name

Click Next and after Outlook verifies the account information is correct, you are returned to the Account Settings dialog. Close the dialog and return to Outlook.

Using the Outlook Connector with Outlook 2010 / older

If you are using the Outlook Connector, select it from the Other section of the account types dialog.

Add a liveid account to your profile

Enter your Microsoft Account email address and Microsoft Account password and complete the wizard.

Enter your liveid address and password

When you return to Outlook, a new data file will be added to your profile.

A POP3 and Hotmail Connector account for same email address

Registry key for Outlook 2010 SP1 and Outlook 2013

Out of the box, Outlook 2010 SP1 and Outlook 2013 use the default account for Send to commands but not for new messages created while viewing a data file that is used for delivery. This means if you send a message while viewing the calendar, it will be sent via the account. This is not necessarily the desired behavior when you are using an account only for syncing calendar and contacts.

Fortunately, you can set a registry value to always force the use of the default account.

To force all new messages to use the default email account, regardless of which data file you are viewing, browse to the following registry subkey in Outlook 2010 and add a DWORD named NewItemsUseDefaultSendingAccount:

DWORD value: NewItemsUseDefaultSendingAccount
Value: 1

In Outlook 2013, the key is:

DWORD value: NewItemsUseDefaultSendingAccount
Value: 1

If you prefer not to edit the registry yourself, you can run a registry file to set the NewItemsUseDefaultSendingAccount key:

Outlook 2010 Outlook 2013

The registry key above change the account on all new messages to the default email account but does not apply to meeting requests. For this we need to use a macro. This goes in ThisOutlookSession.

See How to use VBA Editor for instructions.

Private WithEvents m_Inspectors As Outlook.Inspectors
Private WithEvents m_Inspector As Outlook.Inspector
Private Sub Application_Startup()
  Set m_Inspectors = Application.Inspectors
End Sub
Private Sub m_Inspectors_NewInspector(ByVal Inspector As Outlook.Inspector)
  Set m_Inspector = Inspector
End Sub
Private Sub m_Inspector_Activate()
Dim olNS As Outlook.NameSpace
Set olNS = Application.GetNamespace("MAPI")

 If TypeName(m_Inspector.CurrentItem) <> "AppointmentItem" Then
  Exit Sub
 End If

' (1) this the default account
If m_Inspector.CurrentItem.SendUsingAccount <> olNS.Accounts.Item(1) Then
Set m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)
 End If
  Set m_Inspector = Nothing
  Set olNS = Nothing
End Sub

Add your email account to Hotmail or

I DO NOT recommend using this method. At this time, is using a weird Hotmail address as the From address, not the "Microsoft Account" address. Keep both accounts in your profile and use the registry key above to force Outlook to use the default account as the default for all email.

If you use a Microsoft Account from another domain and want to bring your email into Hotmail or, log onto your account online (in Internet Explorer), go to the gear Gear icon icon (next to your name) > More mail settings > Sending/receiving email from other accounts and add your POP3 account username and password. This tells to go out and get the email from that account.

If you do this, you can read your email online, at as well as in Outlook. You should remove the POP3 account from your profile, otherwise you will have duplicate messages in Outlook.

If you send mail through the Hotmail servers, some antispam filters may reject email from the account because the address is not a Microsoft domain but using Microsoft SMTP servers. (Yahoo Groups rejects messages sent using this method.) If you control your own DNS you should add an SPF record for hotmail. The SPF record you need is v=spf1 ~all


  1. jess says

    hi, when i follow your directions for using hotmail to sync calendar and contacts only, i run into a stumbling block. I get the error message "The action cannot be completed. The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action"

    Any suggestions? Also just want to verify that the user name is your email address.

    • Diane Poremsky says

      That error usually means the account was not setup as the right kind of email account. Go into Control panel, search for Mail and remove the account then add it back. Don't use auto account setup, use the manual option and select the correct account type. (Hotmail connector for 2010 and older, EAS for 2013)

  2. jess says

    Diane, thanks for the quick response. It is very kind of you to offer this support to users out in the cyber world. Still running into the same stumbling blocks. Here are my steps. In control panel I open mail, add new account, manually configure, microsoft exchange which then brings me to the server settings page where I enter (there is also a check in the box where it says use cached exchange mode. Then I put in my email address that I registered for with live/hotmail (which is my personal email). Initially it cycles saying not responding, then after a minute it so a box comes up that asks for the name etc. Then get the same message basically that The Name Cannot Be Resolved. The action cannot be completed. The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.

    • Diane Poremsky says

      If you are using Outlook and a Hotmail/ account, you won't use the exchange account type. In Outlook 2013, use " or Exchange ActiveSync service". (In Outlook 2010 or older, use Outlook Connector (needs installed, its under Other).)

      Only smartphones would choose Exchange.

  3. 02befree says

    Some clarification would be good - and you provided that in your first reply. For versions of Outlook prior to 2013, you'd use the Outlook Hotmail Connector method. I've used this for about a year now, and it works quite well. However, I set it up on a new PC recently and everything works well, except my contacts seem limited - only 1518 of my 3100 or so contacts synced with Outlook. Would like to figure that out. Worked fine on my old PC and smartphone. Ideas?

    • Diane Poremsky says

      This is with the connector? I'm not sure what is going on. In the past, Hotmail was limited to 1000. Then the limit was apparently lifted and I'm 90% sure I used the connector to upload 3000 last year, not Outlook 2013.

      Following a discussion recently where someone said there is a 1500 limit, I tested it - using Outlook 2013's EAS, I uploaded more than 10,000 before I gave up. But when I later checked the account in 2010, only 1503 synced down. It looks like there is a limit with the connector - but it's not based on a count or we'd all quit at 1500. I didn't test uploading from 2010 - it might be a "sync down" issue.

      There is a "sync down" contact bug they are trying to fix - some contacts won't sync down until edited online. AFAIK, it only affects Outlook 2013 - but it's possible it is also affecting 2010. Go online and edit a contact that is not synced down- does it sync?

      The smartphone uses EAS, so no limits there. At least none that I've hit.

  4. 02befree says

    Using Connector, yes. And you're right - if I even change a letter in a contact, it syncs down on the next Send/Receive. I might just import contacts into Outlook from my PST backup. See any problems with that?

    • Diane Poremsky says

      You'll end up with dupes if you copy them into the Hotmail contacts folder and they are also online, or you could open the backup in outlook until Microsoft fixes it.

    • Diane Poremsky says

      When syncing starts working (should be soon), the ones online should sync down and it won't detect duplicates.

  5. 02befree says

    So you're saying that even though my contacts have been stuck at 1517 for a week or so, that sometime they'll all sync? Like waiting for some kittens to be born? :)

    • Diane Poremsky says

      Since you use the connector, I don't think so. For some reason I was thinking you had Outlook 2013 when i said that. My bad. :(

      Since you have 2010, you are OK to copy the contacts from the backup because the connector probably won't sync more. If you ever upgrade to 2013, you'll make a new data file and the ones online will sync down. If you do upgrade, I'd export the contacts (and tasks) to a pst file for backup first.

      Sorry about that.

  6. Mike says

    Thanks very much for this info. Using Outlook 2010, once the new account is established using the Connector, will existing Contacts/Calendar Entries sync up to If so, how long does this take to occur?

    • Diane Poremsky says

      You need to move or copy the appointments and contacts from your pst file into the calendar and contacts folders in outlook. For the calendar, use a list view, select all and and move or copy.

  7. Mike says

    OK, I got that done, and everything seems to work, but this method (at least the way I did it) sets up a separate calendar in outlook that syncs with the hotmail calendar. Is there any way to sync my original, main outlook calendar with the hotmail calendar?

    • Diane Poremsky says

      Unfortunately, no. The Hotmail calendar is it's own calendar - it syncs with Outlook, not with other Outlook calendars. You can copy the events in your current calendar into the Hotmail calendar. You can either set the Hotmail data file as default or use VBA to copy new calendar and contacts to the Hotmail calendar.

  8. Mike says

    Thanks. I can handle that. One more question: Calendar entries seem to be syncing in both directions, but Contacts and contact changes made in Outlook 2010 don't seem to be syncing "up" to Any idea why?

    • Diane Poremsky says

      They *should* sync up - but there are issues with Contacts syncing down in Outlook 2013. I wouldn't be surprised if they broke something trying to fix it. :)

  9. markvschwartz says

    This would all be great if it worked. But it DOESN'T.

    It is impossible to synch an Outlook account that is on your desktop PC with a hotmail, msn, or account.

  10. John says

    Great info! A couple questions. I set-up the account merely to allow my wife to sync her Outlook 2007 calendar with her Android phone. so far so good! What is the frequency of sync b/w Outlook 2007 and Can it be changed? (If so, how?)

    Also, Her email address is the default in Outlook 2007, and she wishes to keep it that way. But we notice that when she sends a calendar invite from the calendar in Outlook 2007 (the calendar now synced with, the from address is her email. How can we change the settings so that the From email address is her account? And so that any relies are delivered to her account?

    • Diane Poremsky says

      It should sync up on changes in outlook and sync down at least once per hour.

      You can't change the From address - what I recommend is creating a liveid/microsoft account for the yahoo address and use it for syncing, not a Hotmail address.

  11. Phil T says

    Setup my Outlook 2013 to sync with my hotmail account. Sync is via EAS which works very well. Email gets pushed directly into my in-box. BUT my issue is that the Sent Items box does not get auto updated. So if I send an email from Outlook, it sends ok but doesn't appear in the Sent Items until I either a) send another email (which I presume then prompts a sync) or b) click on send/receive to force an update or c) the auto send receive timer kicks in.
    Is there anyway to resolve this- so when I send an email it immediately appears in the Sent Items? I need push update on all folders- how?

    • Diane Poremsky says

      No, you can't force a sync immediately - it should use the Check every xx minutes setting in the send and receive options. Do not set it below 5 min, or 10 min if you have more than 2 or 3 accounts configured.

  12. Phil T says

    Do you know why the hotmail in-box is 'push' i.e. instant sync, but the Sent Items has to be synced? My work exchange account doesn't have this problem.
    The problem with not having push sync on the sent items is that it looks like your sent items have disappeared for a while- its not in the Out box, and it's not the Sent Items.

    • Diane Poremsky says

      I thought they were in Outlook's sent folder, just not pushed up to the server immediately, although maybe that was in Outlook 2010 with the connector. I don't know why EAS doesn't sync the folder immediately, except for the fact that EAS is "talkative" and by limiting it, they prevent connections.

  13. Tracy Miller says

    For a new installation of Office 365, I want to link my calendar and contacts to my Windows Phone 7.5. I followed the directions for ActiveSync, but the contacts and calendar are not linking to the Hotmail calendar/contacts. Do I need to install an Outlook connector - that option is not showing up on the new account options? Is there a specific Outlook Connector for 365?

    • Diane Poremsky says

      With Outlook 2013, you need to use the / Exchange ActiveSync (EAS) account type in Outlook. This will sync Hotmail calendar and contacts to Outlook. If you have calendar and contacts in Outlook you want to sync up to Hotmail, they need to be moved or copied to the calendar and contacts folder in the Hotmail data file.

  14. soundslikejoe says

    I followed these steps but it's not working for me. I called Microsoft's tech support and they confirmed a problem syncing calendars between Outlook 2013 and

    I have a personal folder with my main calendar. I manually created the EAS account and copied some of the calendar data from one calendar to another. When I sync, Outlook 2013 takes time, as if it's sending the calendar data. Nothing appears on the Live calendar.

    Since this is working for the author, I'm curious to know.... Are you using more than one Outlook data file or just the EAS? Are you able to sync multiple calendars? Are you aware of any confirmed bugs or problems with EAS and calendar sync?

    • Diane Poremsky says

      I'm not aware of problems syncing calendars with EAS - there are major problems syncing contacts. I have multiple data files but EAS only syncs the calendar folder. It will not sync the other calendar folders to Hotmail - I need to copy appointments into the Hotmail folder if I want them in Hotmail.

  15. Joe Miller says

    Just thought I'd update this in case others are searching....

    Microsoft spent 5 hours yesterday on my calendar issue. Once it hit Tier 3 support, they referred back to a "known issue" with copying calendar items.

    Currently I can create new calendar items and sync via EAS but old entries will have to be manually recreated. It was stated that "copying entries from other calendars" is a known issue when syncing. I guess they are working on it....

    • Diane Poremsky says

      I know there are issues with syncing calendars (and contacts) but I hadn't heard (or experienced) problems copying appointments into the EAS calendar. Thanks for the update.

  16. Brad says

    Please help... :)
    I have my set up to sync my desktop Outlook Calendar with it. When I set it up my Outlook Calendar synced fine with but now it won't sync. I have made changes to my Outlook Calendar but it's not updating my calendar...which in turn doesn't update my BlackBerry. Any suggestions?
    Thanks :)

    • Diane Poremsky says

      Are you copying appointments into the calendar from other calendars or creating new ones? Yesterday, Jim was told that copying appointments is a "known issue" and may cause sync to fail.

      Look in the Sync error folders. Do you have any errors for the calendar?

  17. Brad says

    I'm creating new appointments.
    There's no errors in the sync folder.
    I thought the changes/additional appointments would sync with automatically? I've also tried "Ctrl M" but my calendar isn't updating. :)

    • Diane Poremsky says

      The updates are supposed to sync, but apparently it's buggier than I first thought. I'll see what I can find out.

    • Sam says

      Was curious if you had found out anything on this? Mine does this. I can add an item on my phone's calendar, which in turn updates my account, but does not update my Outlook 2013. It also won't update or my phone if I add a new appointment in Outlook 2013.

      My Outlook 2013 will occasionally show "Disconnected" but eventually will say "Connected" and say all folder have been updated. No errors in the sync folder.

      Any help with this would be great, this is a pretty slick deal so far! Thanks for all the help!

    • Diane Poremsky says

      No, I haven't found anything out yet. What type of phone are you using? Are you adding the appointments to the calendar in outlook? If they go into other calendar folders they won't sync.

    • Sam says

      Over the weekend it apparently got it figured out! I'm now able to add appointments both on my phone and desktop and they all sync! Works great, thanks again!

  18. Amy says

    Thank you Diane for you information. I've been searching for this setup information since I got my Windows 8 PC and phone. I now have the calendars all synching correctly! I really appreciate you sharing your knowledge! (Note, it is on a 'secondary' calendar in outlook 2013 but I'll just use that as my primary when adding/editing items. It was easy to pull them up side by side and drag the appointments over.)

  19. Robert says

    Wow, after reading through the series of posts I am wondering if it is going to be worth the stay with BlackBerry when the Z10 is released in the US. I have been reading that the new BlackBerry Smartphones do not sync Calendar and Contacts with Outlook on a desktop PC. Is this correct?

    I have been a BlackBerry user for the past three years and the ability to sync with Microsoft Outlook using BlackBerry Desktop Manager has been a requirement, not just for Calendar and Contacts but also for Notes and Tasks. In scanning the comments I have not been able to identify whether Notes and Tasks will sync using some iteration of I am not an Enterprise user. Any insights would be appreciated.

    • Diane Poremsky says

      I haven't looked at the specs for the new BB too much and recently had to replace my Storm2. I figured it would be June before Verizon had the new BB and went with Windows Phone instead. Coming from the BB world, it was a huge adjustment - BB was better. (I see Verizon will have it at the end of march - should have switched to my older BB for 2 months. :))

      I know the new BB supports ActiveSync, so no more BES for corporate accounts. According to this post on the BB forums, they will be supporting USB sync -
      I don't know yet if it will include Notes - I would expect it to cover Tasks.

      I can tell you that Apple and WinPhones do not include Notes. They do include tasks.

  20. Robert says

    Diane, many thanks for the link. Unbelievable that RIM would not include in its newest smartphone releases the syncing capability that was so fundamental in its earlier offerings. I mean they indicate now that one way sync is being offered shortly and two way link is not too far behind. Who manages these folks? Did they never talk to users about how they use their phones? They pride themselves on offering a tool not a toy - unfortunately it is a tool that does not work to its full potential.

  21. Robert says

    My own research led me to the same understanding re Notes, i.e. that the Apple phone would nor sync Notes but I was unclear about the Windows Phones. Ouch. That was my backup plan. Notes is such a convenient way to tuck away information and as I get older (I retired 15 years ago so you do the Math) I find it a most convenient method to have answers to questions when I am out and about. Your doctor asks about meds you are now taking - out comes the Smartphone, open Notes and there are the answers updated for those changes that took place a few weeks ago. A tool, not a toy!! They don't get it!

    • Diane Poremsky says

      Both apple and windows phone support OneNote - you need to use it with skydrive, but its actually pretty handy. I like it better than notes now that i have a phone that supports it. If only it accepted handwriting on the phone (although it probably would not be readable with a finger as the stylus.)

  22. ben says

    Hi Diane,
    I have been struggling with this for a few weeks now and since you have a great knowledge base, Im hoping you can help.

    I work in a small organization so implementing a proper exchange server doesnt make sense.
    I am trying to use to sync contacts and calendars with my mobile device.
    I have followed your instructions and it appeared as if everything worked. i set up the account on both the pc and phone, copied all contacts into the new " contacts and calendar as per your instructions.
    Everything uploaded and appeared to be okay. but now if i add anything it doesnt seem to make it to and therefore the mobile device. it just stays in the folder on the PC. same with calendar.

    I cant figure out what i could possibly be doing wrong?

    • Diane Poremsky says

      There is a bug in the sync process and contacts sometimes don't sync, but the problem is usually with syncing from online down to outlook. Are there any errors in the sync errors folder?

  23. Ermanno says

    Hi Diane, thanks so much for your work. Very helpful indeed. As I pointed out already in the Microsoft Forums the Contacts sync bug is going since months. DO you have any idea when this will be resolved?



    • Diane Poremsky says

      No, and at this point if they gave me a new date (they haven't), I wouldn't believe it. I'd wait until I had proof it worked - this bug is proving difficult to fix and they thought they had it fixed in Dec, Jan, and Feb. I'm not going to be fooled again. :) I don't normally get advanced access to updates, so we'll all get the fix about the same time - I'll know when the first guy in the forum says "it's fixed!" :) (My contacts sync but have the ugly HTML in the notes field, so I wouldn't notice if it was fixed.)

  24. Ermanno says

    Yeah,... I understand the feeling. I've been waiting for this since months. To work reliably with, the only option is to work on the Web at the moment. I get both the sync bug and the HTML code in Outlook 2013 and Windows Phone 8.

  25. billsit says

    Hi Dianne, I set up oulook 2013 just as you described (I think :-)) and and new meetings I add to my calendar syncronise OK, btu all the existing meetings that I copied over do not. I see an icon labeled "copy to my main calendar" if i do this on every meeting, som esynch and some do not - is this a bug, or am I doing something wrong?

  26. Rochelley says

    "All you need is a Microsoft Account (LiveID). You can create a Microsoft Account for any valid email address; you do not need to use a Hotmail, Live, or address. I recommend using your own address."

    I have done as you suggested above and created a Microsoft Account with my own address. However, I had no idea that would only check my POP account once every 30 min. That is a long time to wait for sometimes urgent emails. So that isn't working for me. As a workaround, I had to create an alias, and then set my POP account to forward to it. I changed mydomain account in to not receive email, as it is now coming in through the alias account.

    Also, they were not forthcoming about the appearance of the outgoing email header. Mine reads something like this . . . on behalf of My Name . This is horrible and unacceptable. I have read forums until I'm blue in the face and all Microsoft will say is that this has been fixed and they're rolling out the change gradually to all their email servers. It hasn't hit mine yet and apparently this has been going on for several months now.

    When I first set up my account, I was using Outlook 2007 with the Outlook Hotmail Connector. I was able to successfully copy all my contacts, incoming emails, calendars, etc. to the Microsoft account folders by pasting. I was also able to select all my Sent Items from the POP account and copy them into the Microsoft account's Sent Folders.

    Since then, I have moved up to Outlook 2013. Everything is working as it should, however, I'm trying to find a workaround for the crazy outgoing email header. So I changed my default Send From account to my POP account, and my plan was to then copy the Sent Items from POP to Microsoft by means of a rule. But I can't!!! The new EAS in Outlook 2013 won't let me do it!

    By observing what it is that I am trying to accomplish, do you have any other suggestions for fixing it so that my outgoing email address appears as mydomain email address without all the "Hotmail!@$#&*(!}"#$&* on behalf of" nonsense?

  27. JD says

    I've read the instructions over and over, and I'm thinking they're not applicable to my situation. I'd like to use to manage contacts and calender when away from my PC via a laptop or phone. I cannot use use it for email (for work confidentiality reasons).

    In my line of work as a consultant, I often get assigned an email from my clients (eg, etc). Outlook 2007 is configured for my own company's work email and personal email, as well as, emails setup from my clients. All emails go to a single inbox, all appointments are managed with one calender and I use one set of contacts via a single outlook.pst folder (I assume).

    I have set up a MS Live ID equal to my company's email, installed Outlook Connector and have setup the new MS Live ID within Outlook. I set my ISP (pop) account to default, and under Data Files, set the MS Live ID to the default.

    When I sent a test message from gmail, it went to my new MS Live ID inbox (not my original Outlook inbox), as well as, to the new online email. I'm assuming this worked as intended, but not what I need. Is there a way to simply sync my current Outlook.PST calender and contacts to Sorry for the long message.

    • Diane Poremsky says

      Did you set up the POP account to forward mail to Keep the POP3 account, do not connect it to, either by forwarding mail or as a connected account. The reason for setting it up with your address is so if you accidentally send mail using the address (less likely with Outlook 2007), it will have your 'real' address on it.

      You can use a utility to sync the calendar and contacts with the folders - CodeTwo foldersync worked well for this the last time I tested it, but you will have duplicates - one in each folder.

  28. JD says

    Diane, thanks for quick reply. This is really turning into a convoluted process. I wanted to avoid using iTunes/icloud for viewing my calender/contacts on iphone, but it seems the MS solution is not so straight forward.

    To answer your question, I did not set up the POP account to forward mail to Does the CodeTwo Addin require me to manually click sync in order for the sync to occur? thanks, jd

    • Diane Poremsky says

      Unfortunately, yes, the codetwo utility is a manual process. I'm not sure if they are going to make an automatic one for, in part because the support calls are high for their icloud version - when some users need help with icloud, they call them instead of apple.

      Do you own the domain? If so, I highly recommend an Office 365 account. It will work so much better than trying ot make it work with

      The Office 365 plans are as low as $4/month, although I recommend the $8 E1 plan (Enterprise tab) for SharePoint, public folders, and the ability to assign multiple addresses to one mailbox. Only mailboxes (email addresses) that need to log in directly are charged a fee - info@, sales@ addresses can be linked to licensed mailboxes at no charge.

  29. JD says

    Yes, I own my own domain, but not interested in going the 365 route.
    I really like my XP system and am slowly warming up to my Win7 laptop when forced to use it... :-). So I'll be hard pressed to convert to a subscription based platform. For some reason, I thought this would be a no-brainer to get an MS based calender online. Silly me! Many thanks for your time.

    • Diane Poremsky says

      Office 365 would be for email (on Exchange server) - only requirement is you need outlook 2007 or newer. (Don't get me started on what I think of the moron who thought office 365 would be a great name for both the client-side software and the server-side services.)

  30. Nils says


    My problem with syncing my calendar from Outlook 2013 to is that some sort of 'default' reminder is added, even though I believe I've turned all default reminders off.

    For appointments where I set a reminder in Outlook 2013, the reminders are correctly synced to But for appointments/events without reminder in Outlook 2013, a reminder of 15 minutes is added in

    Have I missed something? I've turned of the default reminder in Outlook 2013 (no reminder is displayed in Outlook). I've disabled notifications in calendar, but in the appointment there still appears a reminder of 15 minutes, even though it says "You've turned off your calendar notifications (reminders, changes to calendars and daily summaries)". Where does this reminder come from? And how can I make sure it doesn't appear?

    Many thanks,


  31. Darryl Parsons says

    Hi Diane,

    I am looking to Sync my calendar and contacts with a Microsoft Live account. I use Outlook 2010. I have used the Outlook Connector program and have created a new account in Outlook. I have copied my contacts over as prompted. I do not see how to copy my calendar over however. Also, my entries in Outlook are not syncing to the online calendar or conact list. I am sure I am missing something here. Any help would be appreciated.



    • Diane Poremsky says

      Calendar: you need to use a list view then select all, drag to the Hotmail calendar. Are appointments and contacts created online syncing down?

    • codingorca says

      Outlook Connector provides you the feature to sync your calendar with your local Outlook program. However, you will just have that or those additional calendar(s) available locally in your outlook program.
      If your intention is to sync your Outlook default calendar to one of your calendar, there are some commercial add-ins available to do that.
      I developed a small add-in which is syncing one-way from your default calendar to your calendar the subject and meeting room. I am using it to have the overview of my calendar on my smartphone (I cannot sync my smartphone directly with my exchange server) and it is working great.
      If you want, give it a try:

  32. Nils says

    Thank you for your quick reply. I wrote a reply yesterday, but I don't see it here, so I'll try again...

    The settings in are as follows:

    Under "Turn notifications on or off" the option "Get notifications (reminders, changes to calendars and daily summaries)" is turned off.

    If I click on the main (primary) calendar under "Edit your reminders and calendar settings" it says under "Notifications", "You've turned off your calendar notifications (reminders, changes to calendars and daily summaries)." and then a link to "Turn them back on" and an option to add a reminder.

    If I create an online event in this calendar, there is no reminder. In the event it says the same ("You've turned off your calendar notifications") with an option to add one.

    If I create a local event in Outlook without reminder that is synced to online the online event has a reminder 15 minutes before. It still says in the online event that I've turned notifications off, but there is a reminder saying: "Calendars on your PC and mobile Phone" set to "15 minutes before". The local event in Outlook still doesn't have a reminder.

    So I'm lost here. No idea what I can do to turn this online reminder off. The problem is that my online calendar is synced again with my tablet an phone, and the reminders are still their on those devices too.

    Thanks, Nils

    • Diane Poremsky says

      I took most of yesterday off and don't approve messages that need replies until I'm ready to reply, otherwise I loose track of them.

      Notifications stop the notifications, it doesn't prevent reminders being added, only prevents them from going off in the calendar. Below there is an option for default reminder time - default is 15 min. I'm sure that is what is getting set, if its being set by Set it to none and see what happens with new items. If they are still added, check the default reminder time on the devices.

  33. Diane Poremsky says

    At this time I am not aware of any way to avoid the on behalf of stuff. This is an anti-spam measure implemented by Microsoft. What I would do is use two accounts in Outlook - the account setup to sync your calendar and contacts and one for email to your real mailbox. Yes, its tow accounts, but email won't have the on behalf of stuff in it.

  34. Pete says

    This is the same (and very frustrating) problem I am having. I simply cant get Outlook to push existing calendar entries to the windows live calendar. It works fine if I create a new entry on my iPhone, Outlook 2013 or in the windows live calendar (they all sync nicely together like I would expect) but somehow it knows if the item has been created in the past.
    I have tried deleting all items in my calendar - folder and then re-pasting them in in the hope it will think they are new entries and sync them to the windows live (hotmail) calendar but there is no fooling it!

    Any ideas? Is it simply a microsoft issue that I will have to wait for them to fix or am I doing something wrong?

    • Diane Poremsky says

      Did you try adding a category to the appointments in Outlook? That worked here, even for past appointments. Also note that smartphone can be configured to only sync newer items but outlook & (hotmail) should have all.

  35. Pete says

    I categorized them as blue and it works perfectly now! Thank you so very much for incredibly speed and useful advice!

  36. Nils says

    Hi Diane,

    Thanks again for your reply. But nowhere I see an option to set/cancel a default reminder (although I agree with you that this is what it must be).

    In the general calendar options that open when I click the link in your first reply I get the following options:

    Calendar options

    How you're notified
    Turn notifications on or off
    Time zone
    Time format
    First day of your calendar week
    Time your calendar day starts
    Primary calendar
    Edit your reminders and calendar settings
    Using HTTPS for extra security
    Select when to delete your completed to-dos

    Under "Edit your reminders and calendar settings" there is a list of my calendars and if I click on the main (primary) calendar I get the following options:

    Calendar settings for "primary calendar"

    Calendar charm


    Changes to calendar
    Daily schedule

    Behind reminders it only has a link to add one.

    I don't see where to disable the default 15 minute reminder I'm looking for...

    Thanks again,


    • Diane Poremsky says

      You don't have Set your reminder time under Time your calendar day starts?
      Reminder setting

      Hmmm. That option is removed if you choose to use the new reminders and I do not see a way to get it back.

    • Diane Poremsky says

      Click on the calendar name in the list on the left. You can turn off the notifications in that dialog - looks like it applies to all reminders though, which is not good.

  37. Darryl Parsons says

    Hi Diane,

    I did move my appointments over to the hotmail account as you suggested. They did not sync up to the hotmail account. I tried categorizing them all in blue and that did not work either. New entries in outlook are not even syncing up to the hotmail account. Appointments created online are syncing down to my outlook calendar. Any suggestions? Thanks again in advance.


  38. Johannes says

    Hi Diane,
    it would be great if you could help me with the following problem:
    I have an account and a google account and I connected them so that my google contacts show up in my account. I am syncing my account with outlook 2010 on my laptop using outlook connector. However, only the original contacts are synced with my laptop's outlook 2010, not the google-contacts that show up in my outlook-com contactlist.
    Does this not work at all or can I do something to fix this?

    Thank you and best regards,

    • Diane Poremsky says

      The connected contacts don't sync. Export from google and import into Outlook or instead.

  39. Alane McKinnon says

    I am currently sending from my POP3 account, but allowing all incoming mail to be retrieved from POP3 to, as I want the incoming email synced on all devices. I would also like Sent items synced, but seems impossible if not sending from the account, which has the horrible "on behalf of" in the email header. Is there really no way to copy sent items from POP3 to sent items in, or otherwise move them somehow? I was able to do it when using the Outlook Hotmail Connector in OL2007, but as soon as I upgraded to 2013, can no longer. Is there a trick to it, or is it just impossible?

    • Diane Poremsky says

      At this time, there is no way to do it, other than by BCCing your address - the horrible Hotmail address should be unique to your mailbox so you could BCC it and filter mail sent to that address.

  40. Darryl Parsons says

    Hi Diane,

    Never mind. It seems to have all synced up over night. Took a long time though. Is there a way to govern how frequently the sync occurs?

    Thanks so much for your help. Now if I can just sync my Samsung Note up I will be rocking :)


    • Diane Poremsky says

      Sync should be fairly soon after making changes - measured in minute and seconds, not hours. It can be slow if there were a large number of sync or it's possible there was a problem with the calendar server.

  41. Nils says

    Thanks Diane for your reply. I guess that's the option I was looking for, only it doesn't show in my settings!

    If I click on the calendar name the notifications for that calendar are already turned off. However, the 15 minute reminder still appears in events created in outlook, and I still do get a notification on all my devices!

    Can you reproduce my problem, or can you create events in Outlook locally and do they appear without reminders in you calendar online?

    Just wondering if it is a bug in the way the events are synced or something I've set up wrong. I've heard at least from one other person who has the same problem.

    Thanks again! Nils

    • Diane Poremsky says

      Apparently, choosing to upgrade the reminders removes that option - I lost it too and have not discovered a way to bring it back.

      I set up some appointments to check and forgot to see if the reminder was added back... will do that next.

  42. Alane McKinnon says

    I've actually tried to use that hotmail address that shows up on my outgoing emails, and it won't work when I try to use it independently of's servers. Since that is the address that is sending mail "on behalf of", I'm curious as to why I can't send something direclty to it? Oh, the mysteries of MS . . . :)

    • Diane Poremsky says

      I didn't try it, but thought it might work. Hmm. The mysteries of MS is right. :)

  43. Alane McKinnon says

    OMG, it took me all day but I finally figured out how to get something that works for me. I found a macro online for automatically sending BCC's through Outlook without having to type it in every time. I used my alias as the BCC address in the macro. You can't see it in the outgoing message, but it does work. Then I created two new folders (for the two different POP accounts that I'm sending from) and created a rule for messages that contained specific words in the message header, as all of the messages I am sending from the POP account has a unique Return in the header. After sending from the POP accounts, the messages then come into the exchange acct due to the forwarding I have set up for incoming emails, and the rules pops them into the two folders I set up to contain my SENT items for each account. It's about as slick as I'm going to be able to get it if I don't want the awful hotmail header showing up in my outgoing emails. Problem solved . . . well, sort of. I would love to see do away with that, or work around it somehow, but I don't know if that is going to happen. Thanks for your suggestions, which, by the way, I have seen in many more places than just on your site. You are a wonderful contributor to these issues and very, very helpful.

  44. Bob says

    How can I print my "new" outlook calendar while being online. They "upgraded" me to outlook and now there is no print option- tried printing through navigation pane , but it omits times and appointments

    • Diane Poremsky says aka formerly known as Hotmail? I think the only way is using the browser's print control, as bad as it is.

  45. Mark R says

    Hi Diane. Been struggling for three days to get my home computer set up again with Outlook 2013 and sync via EAS to I have a clean install of Windows 7 Pro, clean install of Office 2013 Professional Plus. account is set up via EAS and everything is synching (addresses, mail) EXCEPT all my current calendar entries on The folder structure shows in Outlook and when I did the install there were intially appointments displayed from one of my online calendars but now nothing is showing on desktop. I really need this to work. Any thoughts?

    • Diane Poremsky says

      There is some buggyness in the sync process - it's usually contacts that won't sync though. They should also sync within minutes, but some people reported that it took hours before they synced.

      Do they sync if you edit the appointments online?

  46. Jim says

    Hi Diane

    I followed your instructions to set up calendar sync between and outlook 2013 using activesyc for a non-MS account. It all went through fine. It syncs between computer and phones. Perfect so far....

    The issue I have is there is a default calendar in outlook desktop that outlook still puts entries into if I receive a calendar invite and accept. I can't see how to get it to put them into the one.

    I can copy them over (which is annoying). And then if someone changes the timing of the appointment I have to keep copying the changes across. It gets painful with a busy schedule.

    Is there any way to get outlook 2013 to stop using the default calendar and use the one instead? Or to get them to sync two-ways to each other?

    Thank in advance

    • Diane Poremsky says

      CodeTwo has a sync utility that will sync the two - but it is manual and only two-way, so everything is identical on both. I have not tested it extensively to know how it handles duplicates within each calendar.

      Other options:
      Use VBA to copy everything to the calendar
      Set the data file as your default data file. If you have only one email account in the profile and use 2010 or 2013, a registry setting can force all mail to be sent through the default email account, so no mail will go through the account.

  47. Geoff says

    I have managed to get Contact & Calendar sync working with Outlook 2010 (32 bit) running on Win 7 (64 bit) using
    One oddity though
    When Ifstart up Outlook see a send and receive var that appears to complete normally ie I can see new email
    However if a box for an overdue appointment appears and I delete the appointment, it triggers a send and receive that gets abouy half way & stops
    This hangs Outlook & the only way out is to use task manager to kill the app!!!
    AShame the sync won't do taks/appoinments oe will it?

    • Diane Poremsky says

      It should work. I haven't noticed that behavior but will test it. Check the sync errors folder - see if there are any errors that might give us a clue.

  48. Shadab Khan says

    For the last few days I have been trying very hard to get my Outlook 2007 calender and contacts uploaded and synced with my account. But looks like nothing is happening.

    I have Outlook 2007 that fetched emails and calendars from my firm's servers. This is the only way to get the emails and calendar from the exchange server. The exchange server doesn't allow any other access.

    There is also a list of my contacts that I have created on Outlook 2007 (but this has nothing to do with the exchange server directory)

    My requirement is simple. I want these contacts and the calendar to be visible on the phone. (Perhaps the new Lumias). Now on android, this is very simple, I plug the phone use the phone's program to sync with Outlook 2007. I get the calendar and the contacts from Outlook 2007, similarly if I created a calendar entry on my phone - it gets transferred to Outlook 2007 program. But since the Windows phone does not support the USB connections for Outlook sync (doesn't make sense: why this is not possible!) - I need to use my as the "middleman".

    I have downloaded the Hotmail outlook connector, and I believe I have set it up rightly.
    I can send and receive emails from account using the outlook 2007 program.
    I can also see the calendar entry created on calendar via my outlook 2007 program.

    HOWEVER, I am not able to send the calendar from outlook 2007 ==>
    Unless I manually copy paste the calendar (inside the outlook 2007 calendar view).

    And the contacts ... in spite of the manual copy paste, I am yet to find the contacts on my account!

    Are these known issues? This will make/break my Lumia purchase.

    • Diane Poremsky says

      You need to move or copy the appointments and contacts to the folders; it's like your Exchange calendar and contacts - anything you want in the server's calendar or contacts needs to be added to the folders in Outlook.

      For the calendar, using list view (table view) makes it easier to select all and copy to the folders. :) Everything you copy into the folders should upload - I am aware of issues with Outlook 2013's connections but I'm not aware of issues with the Outlook Connector.

      Try this: select all in the contacts and calendar folders and add a category. Do they sync up to

  49. Shadab Khan says

    Screenshot of my outlook 2007 program in calendar view:

    You can see the problem is with entries that are in Exchange Server (or its achive in my pst), but not manually copy pasted to, or vice versa: calendar entries in but not manually copy pasted to my exchange server or its archive/pst.

    There is no way to sycn these "automagically"?

    In the contacts view, I have copy pasted, manually, the entire contact list similarly. The contacts show up in the "online" contacts INSIDE outlook 2007 program.

    But when I visit the website there are no contacts!

    • Diane Poremsky says

      There are ways to sync the appointments (and contacts) from other calendar folders to the com folder, but they do not sync automatically. You need to copy them manually, use VBA to move or copy to another calendar, or use a utility, such as codetwo foldersync.

  50. Ryan Sheldon says

    Hi Diane
    I have a calendar on outlook and in iCloud
    On my phone they both show events ect but I can not seam to merge the 2 2gether on outlook or iCloud desktop
    Any ideas
    Many thanks

  51. Andreas says

    I am experiencing exactly the same Problem as Nils does and can't get rid of having reminders on my WP8 phone and in Win8 calendar app when creating an entry in outlook 2013. Is there already a solution to it?


  52. Shadab Khan says

    Thanks for your instructions.
    The codetwo software froze my outlook program. So I had to uninstall it.

    I believe I am doing something wrong with the VBA method, since the macro runs, but I don't see the calendar entries being copied to "outlook online"


    • Diane Poremsky says

      I need to test it. They keep changing things on and I noticed once my calendar moved to the new interface that manual copy failed, I had to use Move. That may be happening here. (It may be why codetwo is hanging.)

    • Diane Poremsky says

      I updated the code and it works in my test. I added Save and moved the move command into the With /End with block. The Save fixes the problem where copying into the Hotmail calendar not longer works, you need to move (which didn't work before - wish they'd make up their minds. :)).

      With cAppt
      .subject = "Copied: " & Item.subject
      .Start = Item.Start
      .Duration = Item.Duration
      .Location = Item.Location
      .Body = Item.Body
      .Move CalFolder
      End With

  53. Lori says

    I'm using Outlook 2013 from Office 365 and can't get it to sync to I've tried most of the suggestions above and a few more. Any ideas?

    • Diane Poremsky says

      As in Home Premium? What happens when you set up the account? Does anything sync? Any error messages? (Check the sync errors folder.) Did you try letting it on overnight?

  54. James Collett says

    Thank you for posting this informatoin. It is a bit confusing - perhaps because you are encompassing several options and configurations, such as different Outlook versions - but I seem to have pulled out the necessary information to make this work. What a relief!

    What seems like a relatively sensible approach from Microsoft does seem to have been made rather more complicated than it should be. Plus they have explicitly not provided the option to send your Contacts information down a wire into your phone. Call me Old School, but that's a method I have used for years and it basically worked.

    • Diane Poremsky says

      I'm trying to clean up the page - Microsoft recently made some changes which made one configuration "not feasible" and I need to remove all of that from the page. (Then they'll fix it again. :))

  55. Gerry says

    when i change my ms 2010 outlook account, do I have to change my password on my iphone as well. Do they sync at the same time or do I have to change my iphone password everytime?

    • Diane Poremsky says

      You'll need to change it on each device that connects to the account. When you change it, the new password should be saved so you won't have to do it each time you check mail.

  56. Gerry says

    Thank you for the help. my outlook emails will not allow me to pull up attachments from old archive emails that are 3 months and older. How do I fix this issue?

  57. Gerry says

    Can you help me with this issue. Here is my problem with archive email attachments. This attachment is now a shortcut and requires that you open the message first before opening the attachment.

    • Diane Poremsky says

      Are the shortcuts embedded or attached? Either way, they should be clickable from the reading pane.

  58. Lori says

    Yes, Office 365 Home Premium. When I set up the account it takes my calendar info just fine, but it never updates. I can enter info on my phone or tablet and it never makes it to Outlook 2013, but it is on There are no error messages in the sync folder.

    Contacts and mail all sync perfectly.

    I have not left it on overnight, but can try that. My sister has the exact same issue.

    • Diane Poremsky says

      Darn :( It works for some people - we'll have to wait for Microsoft to fix this bug. Sorry.

  59. Graeme Woodhead says

    Thank you for your article. It has given me hope that I will be able to use 365 as my one and only central repository for contacts, calendar appointments and tasks.
    I configured Outlook 2013 and Outlook 365 ( as suggested and it connected/updated when I did it. After that is has the status 'Disconnected' I have been over the configuration several times and everything seems to be in order. I didn't rename the email address but that shouldn't have any effect.
    I redid the configuration setting it up again. The server automatically changes to despite me selecting manual setup but it connects OK.
    Do you have any suggestions?

  60. Graeme Woodhead says

    Thank you for your response.
    I downloaded and used the registry file '59 Minute PushDuration'. Unfortunately it still shows as 'Disconnected.
    I am using my Yahoo account which is the Yahoo Plus Premium (I pay $30 a year) and that is also the name of my Microsoft account (the one shown for this post). My ISP is Cox Communications and the firewall is Norton 360. I also work as a non-administrator user in the Windows 7 system I am using. Would any of these things effect it?
    I have 'Tried' to get Microsoft to run a diagnostic to find out exactly where the connection is breaking but they looked at it for 2 hours (while I was on the phone) and couldn't sort it and then scheduled a callback time which they didn't keep.
    Any suggestions would be much appreciated.

    • Diane Poremsky says

      The only thing that might affect it is Norton 360. Have you tested starting outlook in Safe mode?

      To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

  61. Lori says

    I'm trying to find a solution again.

    I think the issue is that I cannot get the exchange active sync set up. I'm trying to use a address and password. I have tried the directions above, using and I get an error message saying the server cannot be found OR else my user name and/ or password is incorrect. I can log in on gmail and also at windows live with that account.

    • Diane Poremsky says

      Are you trying to sync directly with gmail or is your Microsoft Account (aka LiveID or passport) a gmail address?

      Gmail does not support ActiveSync. You'd need to import your contacts and calendar into to use this method.

  62. Graeme Woodhead says

    Hi Diane - It now works.
    I opening Outlook 2013 in safe mode but it still showed as disconnected. I did manage to get an escalation with Microsoft and the technician got it working. I had outlook 2007 as well as 2013 so 2007 was uninstalled as you can only 1 outlook on the system as per the technician. THEN the Icon for working offline was clicked twice and Outlook connected. I Find that Outlook when first opened shows disconnected. I have to go to the Menu - Send/Receive - Work Offline. It shows as connected. I click it. It says I am working Offline, then I click again and THEN it connects. Entering Tasks/Calendar items in 365 automatically populate 2013. Entering Tasks/Calendar items in 2013 appears in 365 when it is refreshed.
    Thanks for your help.

    • Diane Poremsky says

      Which office suite do you have? The Click 2 run versions (almost everyone has C2R) support 2 outlook's installed. Only one can be used at a time, but the old limitations of only one outlook at a time is no longer accurate.

      Outlook should not start in offline mode if it was online when you closed it so it sounds like the problem is not entirely resolved.

  63. jerry wolfer says

    Diane, What am I doing wrong? Win8 pro, Outlook 2010 POP Cox email
    Objective is to sync Samsung S 3 with contacts and calendar
    Objective Email synced with
    Main account in OUTLOOK 2010 is account is different password than
    I am able to add account to OUTLOOK 2010 ok
    When I switch to the data files tab says “Not Available” behind it instead of a location on the Win8 pro computer ?
    If I try and set date files to default at a window just chews on it and never closes. To quit then I have to cancel most likely because of “not available”.
    Also, since I’m new at this:Once this works will new contacts and calendar events added in OUTLOOK ( be synced automatically with and the Cell Sam S3 ?

    • Diane Poremsky says

      The Not available i the Data Files tab is normal for accounts.

      Have you use the account in outlook - so the mail is downloaded?
      If you still have problems setting it as default, try making the change in Control panel, search for Mail and edit the profile.

  64. jerry wolfer says

    Great help! data files set via control panel worked. I know have two accounts in outlook 1) default and 2)
    I'm still not understanding how Calendar(contacts) work. When I accept a calendar event via my email it goes into the calendar tied to (my default outlook email). How does that calendar event get over to Do I copy from outlook calendar to calendar each time ?
    The calendar events copied over from to synced to my Samsung S3 phone just fine.

    • Diane Poremsky says

      You need to copy it over to Which data file is set as default on the account settings > data files tab?
      Which version of outlook do you use?

  65. jerry wolfer says

    I'm using outlook 2010 on desktop.
    So, every time I add a calendar event tothe desktop outlook ( I will also need to copy that calendar event to ?

    • Diane Poremsky says

      Yes, unless you set the data file (data file only, not email account) as default - then only meetings will need ot be copied ot calendar folder.

  66. jerry wolfer says

    That is where my problem seems to be. The data file is set to but it still says location "Not Available". Should it show a outlook.pst file location? again, thanks for great support.

  67. iusevivotabsonlyontheshootingrangeasatarget says

    it still support activesync but outlook2013 DOES NOT SUPPORT ACTIVESYNC
    its a lie, MS block any activesyncserver except this is just another lie to sell their crap and shit on us but sellit it as rain

    • Diane Poremsky says

      I'm not sure I understand. Outlook 2013 supports activesync, but it needs to be the version found in Exchange 2007 SP2 or higher. Outlook will not connect to Exchange servers using EAS due to EAS putting more strain on the exchange servers and EAS results in a poor experience compared to using an Exchange mailbox as Exchange.

  68. Graeme Woodhead says

    Hi Diane,
    Thank you for your comments. I did use Click to Play to install my MS Office 2013. It was the technician who said Outlook 2007 should be removed. I suspect the only issue was it was offline, even though it said it was online.
    I don't know why Outlook opens up offline (even though it doesn't say so). I am only using Outlook to download my Yahoo emails to have them on my disc. I use Yahoo to send and receive email. The main reason for this is that I use Cox Communications as my ISP and there seems to be a conflict with their server. I have 3 accounts setup for mail., both POP/SMTP, and using Exchange ActiveSync. The Data files are Archive Directory - Archive.pst, Personal Folders - Outlook.pst, and -
    I am happy with 2013 link to 365 line to IPAD but my Samsung Galaxy s2 doesn't seem to have an option for tasks, existing contacts will not sync to 365 and changing apt will not

    • Diane Poremsky says

      Is this correct: "and using Exchange ActiveSync" ? Yahoo only uses POp3 (paid accounts) and IMAP. If that is the offline account, its because the account is not configured correctly.

  69. Graeme Woodhead says

    Hi Diane,
    Thank you for your response. My User ID at Microsoft is It seems that Outlook opens up and thinks the extension is incorrect so does nothing. When I then go to Offline to Online again the system actually goes out and finds my account and connects. I am OK with this as it seems to work OK. The only issue I have with my Samsung Galaxy S2 which doesn't have an outlook link to 'tasks' or a reminders which can be used for tasks as in the IPAD. I can't get my tasks on my Galaxy S2.

  70. Perry says

    The registry fix is great. One question: Is there a way to enable DefaultSend to apply to Replies as well? It's solved my issue of occasionally emailing from the wrong account; however it still defaults to the 'wrong' account when I reply to a message that landed in that inbox.

    Not a showstopper, but I just wondered...

    • Diane Poremsky says

      Replies should always use the account that downloaded original. If you are want to always send using a different account, you can change smtp settings ( accounts) or use VBA.

  71. dan says

    i followed your method, but it only syncs from outlook to samsung android, it does not sync from android to outlook.

    • Diane Poremsky says

      If you are going through and it's set up correctly on the phone, it will sync in both directions. Unfortunately, I don't know an Android device to check, but knowing how it works on iPad and Windows Phone, you need to make sure you are creating the appointments on the correct calendar on the phone.

  72. mucrick says

    Great article!

    Outlook 2007 is currently set-up with a email as default. All emails and appointments are scheduled through this account. If I copy all appointments to the new data file in order to sync with, what happens to the "organizer" status for all appointments I created and regularly send updates to others? Will it still be the address? When making new appointments in the new data file, how will the email address be kept as the owner?

    • Diane Poremsky says

      Are you using POP3 or IMAP with your yahoo account? If the yahoo account is the default account but the data file is set as default, everything should work as it does now as Outlook 2007. Outlook 2010 and 2013 would add complexity as they don't have a true default email account.

  73. marie says

    Hi Diane: this was very helpful, but I can't seem to move my contact distribution lists from my personal folders to the new account I created. the calendar moved fine and all of the personal contacts, but I have several contact distribution lists and it comes up and says that it does not support this action when I try to move them into the new contacts? thanks

    • Diane Poremsky says does not support Outlook's DL - uses categories instead, but you need to set the category in online for best results.

  74. Ahmed says

    Hi, I just recently bought a new laptop that has Office 2013 and Windows 8 installed on it. For some reason, when I installed my work email on Outlook 2013 it didn't sync with my inbox and sent items. The email operates by IMAP.

    I was told that this is a bug in the new Office 2013, I find that hard to believe and in really enjoying using Office 2013 and Windows 8 and don't wanna go back to the older versions. Id appreciate it if you could tell me if there's anyway to get this right.

    • Diane Poremsky says

      It's not a bug but its not working right either. Are there any sync errors - the Sync errors folder is in the Folder list (Ctrl+6)

      All of the imap folders should be subscribed in Outlook - they will be in a different data file from your other accounts as that is how imap works.

  75. Karl says

    Hi Diane,
    I followed your instructions using Outlook connector with Outlook 2010. Under the Data Files tab I see my original Outlook data file at location C:Users......outlook.pst. However the newly created file location states "Not Available" - is this correct or did something go wrong??

    • Diane Poremsky says

      That is the correct behavior for the data file. It'll work though.

  76. Karl says

    I was able to transfer the calendar files from outlook.pst to and sync them with my android phone. However, when I tried to do the same with contacts, every single contact (and there are hundreds) had the company name associated with the contact changed to "Sussman Selig Ross". Any idea what happened and how I can reverse this mess? Is there a contact backup file anywhere that I can use to restore all my contacts?

    • Diane Poremsky says

      Whoa. I don't recall hearing the happen before. I assume you have one contacts with that company name?

      Did you move or copy the contacts to Do you have a backup of your pst? A copy of the contacts with the correct information is the only want to fix it, unfortunately.

  77. Greg says

    Diane, Was wondering if there was a way to sync Outlook 2010 Calendar only, and not Email on an iPhone?

    • Diane Poremsky says

      Don't know if you saw the comments I added to the other reply, but you need to go to Settings > Mail, contacts, Calendar and select the account. You can turn the modules on and off there. Screenshot

    • Diane Poremsky says

      Correct, they are not supported in the connector. They are supported in Outlook 2013 Active Sync.

  78. andy says

    Hi Diane
    As I'm not a technophobe on these issues I seem to have got so far but stumbling on the final hurdle.
    Re:"After you set up the account in Outlook, move your appointments and contacts to the data file folders. Hint: it's easier if you use a List view. Select all, drag and drop."
    Sorry, in Outlook 2010 I just don't see this view that allows you to drag and drop.I have my, account as primary at the top and my ISP ( below. Unlike the video you showed online (which I realise is Outlook 2013) my account has no Calendar sub folder, I have to click on the Calendar button at the bottom to reveal the calendar. After this the view changes and I cannot drag. I've tried to Move To Other folder and highlighted the Calendar folder which appears under Outlook.Com account but it says I don't have the permissions to do this.
    Any help appreciated. Thanks.

  79. andy says

    Hi Diane (again).
    Sorry but I think I've realised what I needed to drag and drop to (not the folder icon but the icons for calendar and contacts). I now seem to be syncing with email,calendar and contacts between my desktop and - hoorah!). As with all things though another problem has manifested itself on the back of my actions. My Windows 6.5 phone worked wonderfully by syncing directly to my desktop Outlook via the USB and Windows Mobile Device Center / ActiveSync. Regretably it now says it cannot syncronize with the current Outlook profile on the desktop. Do you have any idea how do I make Windows Device center/ActiveSync recognize the new Outlook

    • Diane Poremsky says

      Can it sync over the air with Exchange accounts or does it only support using WMDC? I'm assuming it's not working because the folder is set as default and it can only sync with a pst.

  80. Bill King says

    Hi Diane
    What you do here is amazing and really appreciated.

    I have found the same issue as Karl. I created the new account but the data file shows "not available". I see you say this is the proper behaviour, but when a Send/Receive is happening the process gets hung up on "receiving from". When the account was first set up and a sync performed it worked as it should.

    Any thoughts on why this would happen?
    Thank you

    • Diane Poremsky says is buggy at times. it could be a message online that outlook doesn't like or a problem with the service. Has anything downloaded?

  81. andy says

    Hi Diane. Windows mobile 6.5 uses WMDC but it now seems to be working although when it syncs it seems to be trying to continually find something and can't reach the end of the sync process. I set up a new profile in order to do this using help found here: However my troubles seem to have multiplied..literally! I am now receiving duplicate email messages on both my Outlook and Outlook.Com accounts and worse my contacts have completely dissappeared from my desktop Outlook. They all appear on Outlook.Com but I need them back ..urgently. Has this got something to do with setting up a new profile in order to accommodate my windows 6.5 phone? Really Microsoft need to get their act together - they produce all this stuff and then leave customers to fend for themselves with great help from people like yourself.

    • Diane Poremsky says

      Is the account in your new profile?

      Are you forwarding mail to If you don't use an address for email, don't configure to pull in email from another account and don't forward it to

  82. Bill King says

    The interesting thing is, I have installed the sync software on 2 machines both pointing to the same account but I am only having an issue with one of the machines. The other is uploading/downloading properly.

    • Diane Poremsky says

      Are you using the Outlook Connector or Outlook 2013? I would remove the data file used by the account and let Outlook rebuild it. In Windows 7 or 8, paste %localappdata%\Microsoft\outlook into the address bar of windows explorer and press enter. The data file should be or something similar.

  83. andy says

    Hi Diane. Sending this in 2 parts as the Reply box won't let me leave a long message. PART 1
    With regards to your first question "Is account in my new profile? - I've checked and I have one Profile called Outlook. Ive went into Mail/General and only the Outlook profile is there with the button checked as "Always use This Profile". Within the Properties/ Account Settings for this I have ticked as the primary account POP/SMTP. The other account in there is the account MAPI. At the bottom it confirms that the ticked account delivers messages to the following location: ( Sync account. In the Data Files Tab the Outlook.Com sync account is ticked. The Location is described as Not Available.

    • Diane Poremsky says

      It will let you add long comments, but you need to tab to find the submit button. That's fine though.

      Ok, so you have the account set as the delivery location for the POP3 email account and had it pulling in the account online ( "2) username (on behalf of - Send and Receive;" - from the other comment) You can set it to send.

  84. andy says

    PART 2.I've gone into my account and checked the emails set up there. There were 3 accounts reading as follows: 1) username (on behalf of - Send Only ; 2) uername (on behalf of - Send and Receive; 3) - Send and Receive. I don't use the address for anything,Microsoft seem to have given that to me as an "Alias". I've now deleted number 2, the Send&Receive as I'm guseesing that was "pulling in" the duplicate emails. I'm hoping this is OK but I'll have to send/test a few emails first. My concern is though that if I want to use a PC away from my desktop can I now not receive emails on until I run a Send/Receive from my desktop Outlook at home? If this is the case it negates the purpose of being able to pick up emails away from my home desktop PC.
    Thanks for your help on this.

  85. Gregory says

    trying to set up the mail server with EAS in windows 8/ Outlook 2013, using, using your exact instructions above but it cant log into my usual email account ( using the EXACT same user name (have tried both and gpokmd) and the CORRECT password for this account i use every day. just used this password and its works fine !
    frustarteing. help :)

    • Diane Poremsky says

      Are you trying to log into the verizon account using EAS? It only works with Hotmail/ servers. If your account was issued by Verizon on the Hotmail network, it should work.

      Do you get any error messages when you try to log in?

  86. Jennifer says

    I am having trouble changing the registry. when I head to the file path you suggest, I get to options but there is not mail subfolder. I'm here: computer\HKey_Current_USER\Software\Microsoft\Office\14.0\Outlook\Options. Any suggestions? Thanks!

    • Diane Poremsky says

      That means that you never changed any options that are stored in the key. If a key does not exist, create it.

  87. FemBB says

    Hi Diane,

    I'm working with Office 365 local and a Samsung. All seems to be working but two questions.

    1: where in the registry do I have to add the NewItemsUseDefaultSendingAccount setting when using Office 365?
    2: when inviting someone for a new appointment the answer from the invitee ends up in the wrong mailbox (same email adress after all) and therefore isn't registered in the appointment.

    Thanks in advance!!!

    • Diane Poremsky says

      You'll use the outlook 2013 keys (since it is Outlook 2013 in Office 365) - HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail

      I'll have to check on it - but you'll probably need to record the response yourself.

  88. FemBB says

    Hi Diane,

    First of all: THANKS! Works fine!

    Hope to hear from you on registering the reaction in the appointment.

    Thanks again!

  89. Christine Nimitz says

    I'm just checking, but it still looks like you cannot sync your Outlook calendar thru Outlook & that you must use that Hotmail calendar. If so, I am absolutely baffled as to why that is. I have an account, but haven't used it for anything yet. I don't have a HotMail calendar that I know of. I have Office 2010 & I would like to be able to sync my Outlook calendar w/ my Android phone, but absolutely not use Outlook for my email (which is on Yahoo!) And then there are the vast number of steps that you go thru in the article-- seriously, doe MS not think that the difficultly/complexity involved in a commonly -expected task should be addressed?

    • Diane Poremsky says

      Correct, there is no outlook-to-outlook sync. You need to sync using a 3rd party utility if your email account doesn't support calendar and contacts ( and Exchange mailboxes support calendar & contacts, POP3 and IMAP do not.)

      It's not as hard to set up as it sounds and works pretty good but if your droid includes sync software (some do), that would be better. Or use a sync utility such as companion link - its not free but it works very well and doesn't need the account added to outlook. See sync android with outlook for utilities.

  90. Chris says

    How do I get my Outlook 2013 calender to automatically sync to without having to drag the events each time I create a new event? I want to be able to create an event on my calendar and it automatically pop up on the calendar. Right now its only a one-way sync ( to outlook 2013).

    • Diane Poremsky says

      You either need to set the data file (not account) as the default and/or use a macro to copy the appointments to the calendar.

  91. Dan Williams says

    Diane, I cannot set the's data file as default because its an OST versus a PST. I setup the account using EAS in Outlook 2013. Any suggestions?

    • Diane Poremsky says

      do you get any error messages when you try? It should work just fine; if it doesn't it's not because its an ost file.

  92. Dan Williams says

    Yes, I get an error message. I don't have the exact message, but it was saying basically that the default data file needs to be a PST to match the default email file. Something like that.

    • Diane Poremsky says

      I haven't seen that error message previously. What type of email account is the default email account?

  93. Dan Williams says

    Diane, here's the exact error message:

    "The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings.The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings."

    As this was setup with EAS, There's no "cache mode" to turn off.

    The default email is a POP account.

    • Diane Poremsky says

      Are you using the Change Folder button on the email tab? (don't) You want to set the data file as default only - just as i do in the video. (I just created a new profile to verify it works. )

  94. Dan Williams says

    Diane, I am trying to make the change within the SETTINGS dialog just like you have pictured. That's where I'm getting the error message.

    • Diane Poremsky says

      Are you using a pst created in an earlier version of Outlook? That can result in a similar error. I don't know if it would cause this error.
      Do you have more than your internet account and in your profile?

      When another user other received the error message with Outlook 2010/Outlook Connector, he deleted the accounts and recreated them. We never figured out what caused the error message though.

  95. John Tabor says

    I followed the instructions and can now sync my calendar via Outlook/ between my Win8 Calendar on multiple devices.

    ...except meeting invitations sent from others.

    Calendar events I create in my default calendar get added and synced (usually within seconds). However, invitations sent from others never get synced despite appearing in the correct calendar file in Outlook. This behavior persists regardless what I do within Outlook to save the meeting.

    Config info:
    Email account = gmail
    Microsoft Account set up with gmail account info
    Outlook 2013
    . OST for gmail
    . Separate OST for Microsoft Account to sync calendar [set as default data file] per your guidance above

    Repro steps:
    1. Using non-local account (work, web account not linked to Outlook, etc.), create calendar event and add [] as invitee
    2. Observe meeting invitation arrive in Outlook in expected Inbox (
    3. Observe meeting appear in default calendar (the one set to sync with
    4. Launch Win8 Calendar app
    5. Observe meeting does not appear
    6. In Outlook, accept meeting
    7. Return to Win8 Calendar - still no meeting
    8. Go to other device (in my case, a Microsoft Surface Pro also running Outlook 2013)
    9. Launch Win8 Calendar
    10. Observe no meeting
    11. Launch Outlook 2013
    12. Observe no meeting
    13. Go to Inbox
    14. Observe meeting invitation received

    Now, since I'm on the Surface, create a new meeting and save it. Within seconds that meeting will appear on my desktop (both Outlook and Win8 Calendar) as well as the Surface.

    Any ideas?

    • Diane Poremsky says

      Does it sync if you add a category? There is a bug in the sync process where copied events don't sync. If you make a change after its added to the calendar, it will sync. I'm pretty sure that bug is behind your problems.

  96. John Tabor says

    No. I've tried various combinations of changing/setting category, start/end time, "show time as", title, location, and reminder. Nothing seems to trigger a sync. The only workaround I've found so far is to manually create a "shadow" entry in my calendar and hope the organizer doesn't change the original.

    • Diane Poremsky says

      The original meeting is added to the calendar folder when it's accepted, correct? So it's in the correct folder for syncing on the computer it was accepted on. Or did i misread it?

    • Diane Poremsky says

      Unfortunately, you'll need to wait for Microsoft to fix it - there are several sync bugs they are working on. Some things are scheduled to be fixed in the next couple of weeks, but I'm not sure about this problem.

    • Fabien Lauroua says


      I can confirm the behavior describe by John. I'm facing exactly the same issue. But anyway thanks for this "step by step", really useful. Just need to wait for he fix.

  97. Jim Fischer says

    I believe that I am missing a 'Magic Button' somewhere. I am using Win 7 64 bit, Outlook 2013, with EAS. I find that there is no actual synching going on. When I copy my contacts into the, I can see them through Outlook. However I lose the benefits of using my contacts as my address book. The Contacts (This computer only) list remains empty. So, if I am offline, I lose all of my benefits of Contacts.

    The Calendar is the same. I have all of the entries in my Outlook 2013. If I move them into, I can see them, but the Category information is not visible. They too do not sync, I can view and edit them through Outlook 2013. Again, if I work offline, I lose all benefit of a calendar.

    • Diane Poremsky says

      Is the contacts folder marked to use as an address book? To check, right click on the contacts folder, choose Properties then Outlook address Book tab.

      You should not have calendar or contacts with 'this computer only' designation with an account. You will have it with IMAP accounts though... The calendar should be available offline - it won't be updated, but previously synced items should be available in Outlook.

      There is a "known issue" with things not always syncing between outlook and the server and Microsoft is working on it.

  98. Jim Fischer says

    What I am trying to achieve, is using a personal imap email, which I have had for about 10 years. I want to use my desktop and laptop Outlook, and have Calendar and Contacts shared on both, or when travelling, be able to use with the same information available. The part I am not getting, is the sync. It seems that if I am online, I can see the information through However, while travelling or offline for any reason, I lose the benefit of Calendar and Contact. I still have the offline email, synced through my imap account, but that is all.

    Am I missing a button for save for offline somewhere? Any help greatly appreciated.

    PS, I have left both open for as long as 3 days, Outlook 2013 shows connected, and when I hit F9, it says it is synchronizing, then ALL FOLDERS ARE UP TO DATE.

    • Diane Poremsky says

      Something is definitely wrong - you should have the items previously synced when you are offline. If items are not syncing up to the server, try adding a category. Sometimes when you move appt or contacts into the folders, Outlook makes you change the item before it will sync it to the server. If that doesn't solve the problem, verify that the calendar and contacts are online (export to a pst for backup if they are not online) then delete the account and create it.

  99. Jim Fischer says

    Yes, the contacts folder is checked to use as address book.

    However if you are sick and want to feel immediately better, make a doctors appointment. Somehow it all started working as expected during the weekend.

  100. Jim Fischer says

    I doubt the MS people were working over the weekend, and made any updates, or released/installed any patches. However, for some reason it all started working. I don't know if it was something I did or not. I can't pinpoint at what point it started working.

    The only thing I do not have now, is autocomplete in the address field when sending an email. It seems that if it sees an address I have already sent since installation, it will autocomplete. If not I have to type in the entire address or select it through the Contact list. Is this through an MRU type list possibly? If so I will just have to wait for it to rebuild.

  101. Jim Fischer says

    I doubt that the MS people were working over the weekend, but for unknown reasons, it all started working as expected in the last couple of days.
    The only thing now missing seems to be the autocomplete for email addresses. It seems that it will see an address once I have sent them a message, but not do it 'automatically'. I have to type the entire address, or select it through the Contact List. Possibly an MRU type function?
    Haven't used a clean install of Outlook for over 10 years, previously using Outlook 2003 so I can't remember what it was like as a vanilla product.
    On to configure the laptop, then BCM. Thanks for the help!

  102. f.dp says

    I'm having the problem Dan got (23 June), i.e. pst versus ost. Has there been any progress in this area? Thank you very much

    • Diane Poremsky says

      No I don't know if it will support EAS14 or, if it will support all of the EAS14 features.

  103. Pramod says

    Hi Daine,
    I request your vetting and advise -
    1. I have one outlook account (POP account) since which will not sync contact/calendars on mobile devices, I have created -
    2. and configured as mentioned in the video.
    Should I copy all the old mails also from the POP account to account ?
    On BB10 and Iphone should I need to configure both the account for using mail, contacts and calendars ?
    One application called companianlink is not a better solution for achieving this ?
    thanks in advance.

    • Diane Poremsky says

      Companionlink is a better solution IMHO, but many users want free and companonlink is not free, or cheap. For those looking for a free solution, works well.

      I would not copy the email to the account. Actually, you can't... but i also would not configure to pull in mail from the pop account. The phones can check the pop account directly.

    • Pramod says

      Thanks. But POP account will not pull the contacts and calendars into phones.. for that... what to do ?

    • Diane Poremsky says

      Companionlink will put the calendar and contacts on the phone, or on gmail... and i think it will sync with While it seems silly to use it to sync with, it eliminates the need to have 2 sets of folders in outlook.

      Otherwise, you need to use to sync the calendar and contacts.

  104. Isabel Liu says

    Dear Diane, I have followed your instructions in an attempt to get my Calendar and Contacts from Outlook 2013 on my laptop, which encompass my entire professional and personal life, to and eventually to my new Blackberry Curve 9320. In the Outlook2013 folder list, I now have the second EAS account which I have renamed "EAS Outlookdotcom" alongside my "real" email account (which is a POP3). Within the EAS folder list I have Calendar and Contacts, into which I have copied Calendar entries and Contacts from the corresponding folders within my "real" email account. Also appearing under the EAS Outlookdotcom folders are two calendars that were automatically created in my website, "Birthday Calendar" and “UK Holidays. “Myname Calendar” was also inherently part of, but it is empty and does not reflect anything in my Calendar within my EAS folder in Outlook2013. I noticed you moved, rather than copied, all the Calendar and Contacts entries, so only the EAS folders have content and the original folders are empty. So I then backed up and deleted all my Calendar and Contacts under the “real” email account. All my thousands of contacts now appear under people in But no calendar entries appear from my Calendar, nor the one entry which was in my Birthday Calendar under Outlook2013 EAS account. As a test I created new events on and on Outlook2013 EAS and each appeared on the other Calendar. How can I get the other events to appear?

    • Diane Poremsky says

      I moved the appointments and contacts to avoid confusion from duplicates... If you don't want the birthday and holiday calendars, you can delete them online. Outlook will create birthday events for new contacts in the main calendar.

      Add a category to a few of the appointments - do they sync up now?

  105. Isabel Liu says

    Dear Diane, Thank you for your prompt response. I re-categorised several appointments in my Outlook2013 EAS calendar, since the categories and colour assignments had been lost in the copying over. So far, nothing in my calendars except as before, only the UK holidays (which I don't mind) and my two test events.

    • Diane Poremsky says

      Hmm. Adding a category usually works to force the sync. It can take some time before they sync up, but there has been plenty of time since your first post, so patience is unlikely to help. :) I'll have to check my notes... oh, any make sure you have the latest updates. There have been some fixes for EAS problems, although I'm not sure this was one of the things that got fixed.

    • Isabel Liu says

      Dear Diane, I do have the latest updates. I sent you to more questions on my original request, more guesses from me on why it might not be working, but I have not heard a response from you. Prior Calendar entries are still NOT appearing on Anyway, I have purchased and used CompanionLink today and it worked fine to achieve my original and end purpose, to have my full Calendar and Contacts available on my Blackberry Curve 9320. I would have thought that integrated use of MS Outlook, Blackberry and Vodafone Calendar, Contacts and email functions (without a corporate Blackberry Enterprise Server) would be one of the most common uses for these top-name products, and am shocked that it is not automatic, easy or even feasible from these providers. It does make me, a long-time user, wonder about their raison d'etre and whether I was mistaken to re-up my commitment to these products. But thank you for being the lone soul trying to provide concrete assistance to us users for these important functions.

    • Diane Poremsky says

      Sorry, I was on vacation and am trying to get caught up. I missed (or overlooked) the blackberry part - the desktop app didn't work? I know it won't work with outlook connector accounts and I have not tried it with EAS accounts. I made the mistake of trading my BB for a windows Phone. It's a nice smart device but not so hot as a phone. :(

  106. Isabel Liu says

    Thanks for your continuing and prompt attention. A couple of queries on why this might not be working yet, whereas pickup of Contacts to People only worked once I eliminated the Contacts content of my real email account: It seemed to me there needed to be a one-to-one correspondence between Contacts under EAS and People. And that I am only allowed to have one folder named Contacts and one folder named Calendar. I had tried to change the names of such Outlook2013 folders under my real email account and I was not allowed. I am confused on opting in and out of various calendars on On the People function and conventionally, under Filter settings, you tick (or checkmark) the items you want, in my case Outlook and Skype but not Messenger. On the Calendars function, the help commentary sounds like you tick the calendars you want to filter OUT. The fact that this is called "filter" rather than "view" or "include", and that you see SOMETHING when you first flip to the Calendar function in also is confusing. I experimented back and forth, and have ended up ticking to filter IN all 3 calendars, UK Holidays, Birthday and Isabel Calendar. The first two then showed up among my Outlook2013 EAS folders. (Birthday had always shown up from the outset, even though I never created or opted for it.) Unlike People, there is no Outlook option for the calendars under When I first attempted this transfer process, since Isabel Calendar was blank, I changed its name on to "Isabel unused Calendar". Then after I got People working, I thought the original Isabel Calendar is the only allowed counterpart to the EAS Calendar folder, so I changed the name back to Isabel Calendar. When it was still blank, I changed the name on to Calendar. And, it remains the case that the one entry in Birthday Calendar (I don't know how it was created, wasn't me mate, I never used before embarking on this attempt) does appear in Outlook2013 EAS, but not on To add to the confusion, right after I first got this WIN8 laptop and Office 2013 in March, I used it while I went travelling in China and the Birthday Calendar is and its one entry are labelled in Chinese. Yesterday when I tried to change the name on to English "Birthday Calendar", this change was not reflected on Outlook2013 EAS, so I gave up and changed it back to Chinese. Oh and one more thing, when I first got this WIN8 laptop, I started using Skydrive and noticing that Outlook2013 and OneNote were running to Skydrive instead of my hard disk. I didn't change this, but for all my other documents, I work off my harddrive and manually make a backup copy to Skydrive from time to time. While this is labourious, I am nervous about relying on Skydrive as the definitive version of a file as I am often without internet access. Could the above issues be related to interaction with Skydrive?

  107. Isabel Liu says

    Yet another thought. Since new entries from either forum show up in the other forum, what if I Import my .pst calendar file as away of getting the previous events into This seems an odd work-around for something that should be way more smooth and automatic considering these are both Microsoft products and both, confusingly, have the same name. But at this point I’m not too proud.

  108. Nick Balster says

    Dear Diane, Thank you for all your help with outlook 2013.

    i am trying to sync my calender on my galaxy 3 smartphone with my outlook 2013 calendar WITHOUT going through google calendar. i followed your directions but have run into two stumbling blocks.

    First, how did you know to use Do i use that one for the server name?

    Second, do i need to download another calendar onto my galaxy 3 or can i use the one that came with the phone?

    Thank you, you are very kind of help for free!

    • Diane Poremsky says

      Yes, use for the server name with accounts. Outlook (and possibly the phone) may change it to or something similar, but you'll enter

      The calendar app that came with the phone should work.

  109. andrew says

    thanks for this I have been able to work my way through this. my only stumbling block is i am convinced I have set up my account and copied my calendar which shows on my machine but is not uploaded to and hence is not showing on other devices.

  110. Nick says

    I tried it again, but it gives me the error "log onto exchange activesync mail server (EAS): The username or password you entered isn't working. Please try typing them again."

    Could this be because i don't have a hotmail account? I work for a university so my email is I guess i just don't understand how this will allow the phone to pull off my calendar information.

    please help

    thank you!

    • Diane Poremsky says

      The university doesn't use Exchange or Microsoft- or Google- hosted accounts? That would make this somewhat easier...

      You need an account - if you have a LiveId/Microsoft account for the university address (or any address), you can use that account with Otherwise, you need to create one.

  111. Nick Balster says

    Thanks Diane! i spoke to my IT guys at the university today and it was basically a waste of time. They told me to download another app and on and on....didn't help at all.

    So i need to start at the beginning - please forgive me for asking basic question but i would like to be able to download and update my outlook calender from my galaxy 3 phone. My current account at the university is setup as an imap and my data files including my calendar are stored locally on my computer via the directions you sent me last week. It worked great by the way - thank you.

    So my question is simple - do you think i can do this without having to go through gmail or an app?

    • Diane Poremsky says

      Without an app or another account? No. You'll need to use a utility (companion link works well) or as the sync account. I'd recommend companion link - its not free but well worth the cost IMHO - but if you want free, then use for calendar and contacts.

  112. Nick Balster says

    thanks Diane! Oh, i thought i could set up an exchange account or something (i was following one of your utubes on it). But it looks like i will need an app. Will the companion link app connect directly to my computer and allow me to change or put in appointments in outlook 2013 or does it have to go through something like gmail?

    • Diane Poremsky says

      Companion link is a direct sync - they have a trial version (I think) so you can see if it's going to meet your needs and work as desired with your phone.

  113. andrew says

    I have followed the instructions, however when I copy the calendar, whilst it shows on my machine, it does not appear in windows live. if I go and add a calendar item it appears in both. not sure why my copied calendar is not transferring. I am running windows 7 with outlook 2013

    • Diane Poremsky says

      Do appointments show up if you make a change, like add a category? Also, give it some time - the sync process can be slow. But sometimes the appointments won't sync and adding a category will kick start them.

    • andrew says

      thanks for the reply. yes if I add a category it shows. I need to look to see if there is a quick way to do this as it has only worked on the one item I changed. is there a quick way to do this or export onto another machine and try loading it again?

    • andrew says

      thanks some of them worked some of them didn't as usual I think it is the user I will keep trying.

    • Diane Poremsky says

      That's it, blame the user. :) Outlook can be slow to sync everything, so allow at least 24 hours before you stop blaming Outlook.

  114. Nick Balster says

    Thanks Diane. i went online to read about it and it appears it uses a cloud. i am looking for something that would direct connect through an IP address via a wireless phone line or something like that so that my calendar info just goes between my computer and my phone - any ideas for me?

    • Diane Poremsky says

      Offhand, no. Does you phone manufacturer offer anything? One company does, but I forget offhand if its HTC or someone else. Even if it is Samsung, it needs to support your phone. :(

  115. Karen says

    Dear Diane,

    After spending the better part of today trying to set up and successfully sync calendars between Outlook 2013 and, I am giving up. Your instructions were excellent, but the gaps in Microsoft's functionality for this operation make it not worth the effort and the workarounds are too clumsy for a business activity. I did download the macro for the registry key to make the correct email account the default. Since I am not going to sync with, do I need to remove the key? If so, do you have a macro for that? I am loathe to tinker with the registry in my own.

    Its a shame to have to abandon My goal was to migrate everything away from Gmail, Google Contacts and Google Calendar to and the desktop, but there is no seamless way to do that:-(. I am going to have to bite the bullet and use Companionlink.

    I have read every post and reply on this subject and take my hat off to you for your knowledge and professionalism! Your MVP is well deserved.

    Thanks much.

    • Diane Poremsky says

      The reg value doesn't need to be removed. I think for work accounts, using Companion Link or other product is better - the other option is to use hosted Exchange. Exchange is a good solution if you own your own domain, although its not free.

  116. Maggie Kamin says

    So far I created a new account but how to I sync with my surface rt? I am sorry but I am not an IT person so I might be missing some steps. Thanks for any help you can give me. Maggie Kamin

    • Diane Poremsky says

      Did you set the account up in the Windows Mail applet? Open the mail app and add the account.

  117. Maggie Kamin says

    Yes. I added the account on both: PC and Surface. Just works for the emails. It would work for contacts and calendar also for hotmail and aol accounts but not for my business email address. Only emails for my business account..

    • Diane Poremsky says

      POP3 is email only, that's why you only got the email on the other computer. Are you trying to sync calendar and contacts using Set up the account in Outlook, move or copy the appointments and contacts to the folders then wait a bit and log into - are the items synced up? Set up the account on the other computer and sync.

  118. Frank van Niele says

    Dear Diane,

    I followed your instructions regarding the registry key for sent items. Sending a mail from Outlook calendar works as you describe.
    However, when I send an attachment directly from MS Word (or any other application except Outlook) the mail still appears in sent items of the outlook account, not in my imap account.
    Any idea what went wrong?

  119. Maggie Kamin says

    Thank you for the information. Just to clarify. I do not want to copy my contacts and calendar. I want to be able to use the same way I use on my desktop. I would like to update every time I add a new information on my PC with synchronization. Would that work? Thanks!.

    • Diane Poremsky says

      Unless your account is, exchange server, or iCloud your options are limited. you need a conduit to enable the sync - outlook doesn't offer it in it's own.

  120. Frank van Niele says

    Dear Diane,
    I applied the registry key you suggested, mail sent while working in calendar appears nicely in the sent items of my imap account.
    However, attachments sent directly from another application or from windows explorer all appear in sent items of
    What went wrong?

    • Diane Poremsky says

      nothing went wrong - unfortunately, that is how Outlook works with the file, send to menus. Sorry.

  121. melissa says

    Hi Diane,
    You have sure been busy on this topic. I have followed your instructions and was able to sync my outlook 2013 calendar to my android phone calendar! Thank you. The only problem I am having is if I make or modify an appointment on the phone it does not sync to Outlook on my PC. If I make the appointment in Outlook, it appears straight away on my phone calendar. Is there any way of fixing this?

    • Diane Poremsky says

      They should sync right down, although if the problem is new as of the last 2 weeks or so, it's a problem on the server.

      You are looking in the calendar folder, correct?

  122. melissa says

    Thanks Diane, It did end up syncing but just took a little bit of time. Thank you so much for your original post with instructions as it works! I just need to be patient when adding an appointment from my phone :) Thanks again

  123. Nigel says


    I find that accepting meetings sent to me by others does not put the meeting in my calendar, but in the old calendar associated with my mailbox. Do I need to delete this using the special folder guide above or is there something else I should be doing?


  124. Mary says

    Hi Diane, I have a question regarding an error I have begun receiving over the last two weeks with Outlook Connector. I use Outlook 2007 on my desktop at home which syncs to my email, contacts, and calendar on that I use at work. It has always worked great syncing all the information both ways. Recently though, I receive an "Error in Calendar. Synchronization error." My email and contacts are still syncing just fine, but all of the new appointments I have added to my calendar are not syncing to It shows all the older appointments I had added up to two weeks ago, but obviously is no longer syncing. Any ideas? Thank you! Mary

    • Diane Poremsky says

      So nothing new is syncing? I know they'd had issues with the service off and on for 2 - 3 weeks, but even so, syncing happened off and on. Have you tried repairing the office install? (You won't lose data.)

      Try a new profile with just this account (keep the old profile, we just want to test). Add some appt online and in outlook and see if they are syncing both ways. If it works, open your old profile, export the new appt to a pst file and remove the account from your profile, then add it back. Import the appt that didn't sync up.

  125. Tracy says

    Hi Diane,

    I have been having a problem with synching my calendar in Outlook 2007 to I also have my Windows phone synching to as well. I am using the Outlook Connector. I am guessing that the synching issue started either when I added a calendar entry to my phone (which now shows on but won't sync back to Outlook 2007) or when I added recurring calendar entries with no end date. Can you please help? This happened before and I had to uninstall and reinstall the outlook connector but I don't want to have to do that every 2 weeks :-(

    The sync log details are as follows:

    22:44:40 Synchronizer Version 14.0.6123
    22:44:40 Synchronizing Mailbox 'EMAIL ADDRESS'


    22:44:59 22:44:40:0421

    22:44:59 POST
    22:44:59 http://
    22:44:59 /calendar/sync/feedall.sse?ver=2.0&appid=0259bbef-09a7-470a-9a22-237a599e26ef&ts=2013-08-27T21:04:11Z

    22:44:59 X-HTTP-Method-Override: PUT

    Content-Type: text/xml; charset=UTF-8

    22:44:59 HTTP/1.1 400 FeedAll Error

    Set-Cookie:|57|0|1;; expires=Sat, 31-Aug-2013 07:44:06 GMT; path=/; HttpOnly


    22:44:59 Bad Request

    22:44:59 Synchronization error.
    22:44:59 Folder Collection Sync Key: 0{cf9447d4-5616-474f-8499-d0d29377c31e}6
    22:44:59 Message Collection Sync Key: 0{2f46fec9-309a-4f9c-a3d5-3f40e3a911b8}454
    22:45:04 Error with Send/Receive.
    22:45:04 There was an error synchronizing your folder hierarchy. Error : 800cce05.
    22:45:04 Synchronizing server changes in folder 'My Calendar'
    22:45:04 Synchronizing server changes in folder 'Contacts'


    22:45:05 22:45:04:0265

    22:45:05 POST
    22:45:05 http://
    22:45:05 /ABService/ABService.asmx



    X-Content-Type-Options: nosniff

    X-AspNet-Version: 4.0.30319

    Date: Sat, 31 Aug 2013 05:44:15 GMT

    Thank you so much for any help you can give! Tracy

    [trimmed so its easier to read]

    • Diane Poremsky says

      Did you add end dates to the recurring events and see if the problems stopped? They can cause problems - I usually recommend no more than 1 yr for frequent recurrences or 10 yrs for b-days.

  126. Rick says

    Hi Diane,

    I have Outlook 2010 and Hotmail Connector installed. Calendar worked fine up until a couple of weeks back. Appointments put into Outlook on my PC will appear in Windows Live Calendar and on Lumia 925 but not the other way around ie appointments put in Live will not appear in Outlook on the desktop. Any ideas?

    • Diane Poremsky says

      Ok, so syncing is working in one direction. Do you have more than one calendar? Did you use instant search and search in all Outlook calendars? Are there any sync errors for the account?

  127. Rick says

    Diane, thank you so much for getting back to me so quickly. I do have more than one Outlook calendar and the appointments do not show in those.

    Errors I get are:
    Task 'Hotmail' reported error (0x8004102A) : 'Error with Send/Receive. There was an error synchronizing your folder hierarchy. Error : 800cce05.'
    Task 'Hotmail' reported error (0x800CCE05) : 'Synchronization error.'

    • Diane Poremsky says

      Sorry for taking so long to reply. Did it ever work? What security software and firewall do you use? could it be blocking the url?

  128. richard says

    now i have setup my activesync server..can i remove the other account now?
    and when i want to snyc those emails in my current pc to the other pc.will i do the same process as well?

    and when i send emails from, will it sync ?and vice versa

    • Diane Poremsky says

      If you aren't using the other account, yes, you can remove it. When you send mail from, the sent mail will sync to the account in outlook. If you setup the on the other computer, that mail will sync, but mail in a pst on the other computer won't sync unless you move it into the folders (and only if you use outlook 2003/2007/2010).

  129. richard says

    then i want my .pst file in outlook 2007 to export here in my desktop..
    i copy it and replace but that doesn't seems to work

  130. richard says

    so how can i sink entirely evertything on two pc's and on
    i did sent you picture madam.

    best regards,
    Richard Roy A. Mamaril

    • Diane Poremsky says

      You need to set account up on each computer. Note that the account only syncs that email account, not contents of any personal folders files.

  131. Richard says

    when i open it..ip displays in PERSONAL do i paste it in the default outlook folder direclty like (

    • Diane Poremsky says

      you need to open the data file using File, Open, Outlook Data File. You can change the name of the pst by right clicking on Personal Folders and choosing Properties - click Advanced and you'll be able to change the name in that dialog.

  132. richard says

    how about contacts and calendars?
    does it takes a whole day?
    i cant sync it//

    and which of the two accounts i can delete after i setup my local account and activesync account..

    • Diane Poremsky says

      The initial sync can take longer, in my experience, it seems to get stuck on calendar only. When users have problems with contacts, its because they are trying to sync down the contacts they see online but have linked accounts with linkedin, facebook, google. Linked accounts don't sync down. They need to be configured in Outlook.

    • Rick says

      Often with MS we are left scratching our heads. Thanks but where is this in Outlook 2010: 1. Open the Microsoft Outlook profile containing the Outlook Hotmail Connector account. ?

    • Diane Poremsky says

      Assuming you have one 1 profile, it's your profile with your account. If you have more than one profile, it's the one you use with your account. :)

      You can check in Outlook by going to File, Account Settings. The account should be listed on the Email tab, listed as a MAPI account.

  133. richard says

    a folloq up question here if you may..

    * but mail in a pst on the other computer won't sync unless you move it into the folders (and only if you use outlook 2003/2007/2010).

    what do you mean by this..

    • Diane Poremsky says

      Only mail that is in the folders sync, not mail that you have stored in a pst file. If mail, calendar, contacts are not in the folders, they will not sync to the other computer.

  134. Tracy says

    Hi Diane - thank you for your help. I added end dates to my annual recurrences (b-days) but the same error is still occurring during sync. Any other ideas?

    • Diane Poremsky says

      Have you created any new folders lately? The error:
      22:45:04 There was an error synchronizing your folder hierarchy. Error : 800cce05.
      could mean there is a folder with a "bad" name - anything with non-alphanumeric characters could cause this.

  135. Tracy says

    I removed all the characters from my mail folders but I still get the same error. My mail is synching fine - it's only my calendar that won't synch. Thank you for your help Diane. This is so frustrating because it's really a pain to have to recreate the profile every few weeks and I haven't been able to figure out what the problem is.

  136. Babs says

    I set my new GalaxyS4 to sync with my calendar from Outlook 2007 and am having three issues.

    First - my new calendar items sync only one way from my PC to my phone - but wont go the other way. In other words, when I am out and about and set new appointments in my phone, they never get updated to my PC at home. This is driving me CRAZY.

    Second - For some reason, each time I open my Outlook 2007, I need to choose a profile. The profiles name is outlook, and there is only the one to choose from. I have selected 'options' and then checked "set as default" but it still requires me to re select it each and every time I open it.

    Last- Outlook now gets 'hung up' when pulling my email off the server. Normally with the last email. I have to go to open 'task manager', go to processes, and then close outlook there and re-open. Outgoing mail won't normally send until I go thorough these steps. I actually think this issue started upon my installing kies (a program that was suggested to sync with the Samsung Galaxy 4).

    • Diane Poremsky says

      #1 - Are you syncing via or the kies software? Which calendar are you creating the appointments on, on the phone? On the iPhone I can choose from several calendars. It should be the same on the galaxy.

      #2 - if the option in Control panel, Mail is set to always use the selected profile, it should always use it. Screenshots here. Or it's caused by the kies software. (Google apps software has the same problem.)

      #3 - If you leave Outlook running, does it come alive again? What type of email account do you use?

  137. Babs says

    You are so quick! Thx.

    #1- I am trying to sync via I am not really sure what the kies software is designed to sync - I assumed it was mainly to transfer files, photo's etc. I didn't think it was an option for the calendar.. On the phone, I am using the default calendar that came installed on the Samsung. When I look at the application manager it reads "Calendar Version 4.2.2-1545VRUAME7". I swear I THINK it synched a few times and then stopped.

    #2 - That did it! Thx so much :)

    #3 - It never really 'freezes", it just doesn't complete the receipt of the last email and it does not send mail from the outbox. I can continue reading emails, and preparing new ones to send. I don't realize they haven't sent until I go to close the program and it tells me that I have mail left to send and do I really want to close? My main email is a (pop/smtp) but I also do use an old hotmail account as well.

    I have given up on trying to figure out a way to get my "Notes" from outlook to sync onto my phone. if you have any words of wisdom there, do tell!

    • Diane Poremsky says

      I know kies can't do contacts, but i thought it did calendars. I don't have an android, so i can't confirm it. I know on the iphone, the calendar is separate from the device calendar - i can choose which calendar is add the appointments to and i need to add them to calendar if i want them to sync.

      If you log into, do you see the appt?

      Does new mail arrive? Are the unsent messages marked as read? (no longer bold)

    • Babs says

      Thank you again... I ran a scanpst.exe and it seemed to fix the hang-ups in Outlook when I tried to send/received mail. So far, so good!

      I am not sure about the kies, am trying to make things work via the Outlook Connector. I can schedule an appt on my PC in Outlook 2007 and within a few minutes, it shows up on and then shortly after that it makes it way to my phone. But, when I schedule an appt on my phone, it makes it to the but not back to my Outlook 2007 on my desktop.

    • Diane Poremsky says

      If it makes it to, it should sync down. If you search in all calendar folders in Outlook, can you find the appointments?

  138. richard says

    Hi Diane.
    i email some pictures in your fb account.

    btw, here's another Q.. how to sync iphone4s or iphone 5 with my outlook in my desktop..

    • Diane Poremsky says

      Sync iphone: unless you have or exchange mailbox, you need to use icloud or itunes.

  139. Rick says

    Have checked the mapi profile, no errors reported, no blocked addresses. I suspended online security (AVG), makes no difference. There are no missing folders in Outlook on my PC or in Outlook via I only use Connector to sync my calendar (not email) which worked up until a few weeks back since which time entries made in Outlook on my PC appear in Live. Entries made in Live do not appear on my PC.

    • Diane Poremsky says

      Have you tested a new profile or removing/readding the live/ account?

      If you don't want to remove the account and add it back without knowing it will fix the problem, you can create a test profile to see if it works. Close Outlook, go to Control panel, search for Mail. Open the mail applet and create a new profile with only the live/ account in it. Choose the option on the dialog to ask which profile then restart Outlook. See if it syncs...

    • Diane Poremsky says

      Calendar and contacts will sync, tasks only if you have outlook 2013. Mail will, if you are using for email.

  140. Elaina says

    Hi Diane-
    I have office365 and I'm using the pro version. I synced my 365 exchange/outlook to my iphone, but only appointments set by others (to which I was invited) sync to my phone.. meetings I set do not sync. HELP!

    • Diane Poremsky says

      Are the meetings in the calendar folder that is syncing? (Should be all folders with iphones, but you can turn some off on the iphone.)

  141. chad says

    how can i merge all outlook files so that when i open all outlook files it will become one..
    whats happening now is there are too many personal folders in my outlook.

    • Diane Poremsky says

      How many email accounts and why type of accounts? If you have one account and the outlook files are the result of moving to new computers, you can Import every thing to one pst. If they are are because you have multiple email accounts, you can only combine them if you are using all POP3 accounts.

  142. richard says

    yes only one account but many outlook.pst files..
    do i need to use 3rd party software or just import..on the import files which one should i choose

    • Diane Poremsky says

      If you don't have duplicates in the pst files, you just need to import them - no other software is needed. File, Open, Import. If you have duplicates, you'll need to use a utility to clean up the duplicates - outlook doesn't have a duplicate checker built in (except for contacts).

    • Diane Poremsky says

      Yes, that will work. You need to use the Import command in Outlook and import the entire pst file. In Outlook 2013, it's File, Open & Export, Import and Export, Import from another file, Outlook pst. There are options to replace duplicates or not import duplicates but it may still import a few. Choose the top level folder, and check 'include subfolders', then Import into the same folder - the default pst should be listed. Click Finish. The steps are similar for other versions too.

  143. Brian Hill says

    Hi Diane,

    I have Outlook 2013 syncing to an account and all works well except for the generation of unwanted reminders for appointments. I noticed that NILS had the same problem above but, unless I missed it, there is no real solution yet.

    I have done some testing as follows:-

    1) Created an event in Outlook 2013 with reminders set to none

    2) When it synced with I viewed the details. The reminder was there so I trashed it. I changed the title so that I could see when it synced with Outlook 2013

    3) In Outlook 2013, hold down the Ctrl key while you drag the synced entry to another time, and change the subject to identify it.

    4) When it syncs with the details show that the reminder remains deleted

    From that test, it seems to me that Outlook 2013 is causing the problem that we see when it first creates the appointment. I think the syncing is working correct but the new Outlook 2013 is at fault.

    I would be interested if you could try the test to see if it does the same on your system or if you could point me to some fix.


  144. kapamalo says

    Thank you so much for this great tutorial! Solved a problem I've been trying to solve for ages! I can now easily sync my iPhone Fantastical app (or Apple Calendar) with my Outlook 2010 (non-Exchange) calendar through! I had tried gSyncIt with a Google Calendar, but it really messed up my Outlook and my computer in general - had to do a full re-install of Windows 7.

    One question - why is it not recommended to configure to pull in mail from my main work email account?

    • Diane Poremsky says

      I don't recommend using for work accounts because replies will be from, not work address. There are also security issues - work may not want your email on If you use Exchange at work, you can sync with devices and access everything through OWA. If you use IMAP, that will sync with the phones.

      If its an address you never reply from, then it's a different story.

  145. Peter says

    Hi Diane have just found this blog by chance. I am running Outlook 2010 to access email using POP3 and using iTunes to sync calendar & contacts to 2 iPhones. I now want to change so that I have email, contacts, calendar & notes synchronised real-time between Outlook 2010, 2 x iPhones & a tablet - and I reckon I need to set up either a Yahoo, Gmail or account. Looking at all the reviews seems to be the best option.

    The fundamental question is - will provide the flexibility the I need and do I need to set up a new email account? My current one is a webmail account that I forward to my internet service provider.


    • Diane Poremsky says will give you an "all in one account" solution - you'll be able to sync over the air and can stop using iTunes. Gmail and yahoo can sync with the phones but not with outlook. is a suitable option for many people - an Exchange Online account is a better experience but its not free (as low as $4/mo).

  146. Sumit says

    Hi Diane - thanks for the info, much needed and appreciated!

    I have a few queries:

    # Using this approach, a new .ost file will be created when adding a Microsoft account. This new .ost data file is to be made as default, which means this will now store all incoming and outgoing mails etc. Is this correct?

    # Will using .ost file have any issues/performance/search degradation when compared to a pst?

    # Does the ost file have any size limitations?

    I am using Outlook 2013.

    Thanks again

    • Diane Poremsky says

      The ost will be used for the account, and will store all mail sent to or from the account. It won't be used for other accounts (like POP3).

      No, it won't affect performance. The ost is basically a pst, but more secure for offline use. You cannot open the ost in another profile, it works only with the account and profile that created it.

      No, there are no special file size limitations - it's the same as a pst, 50 GB in Outlook 2013 and a registry key can change it. The data file size is limited by the mailbox size though - if your mailbox is only 5 GB, the ost is limited to 5 GB also.

  147. Sumit says

    Thanks for the reply Diane. I have managed to setup the sync between my Android device and

    However, am still running into 2 basic problems:

    # I have copied contacts and calendar into the outlook data file. However, this is not getting synced with

    # I am getting the same error as what Dan Williams had described above (when trying to make the default data file as the outlook ost file under settings):

    "The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings.The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings."

    As this was setup with EAS, There's no "cache mode" to turn off.

    The default email is a POP account.

    Pls help.

  148. Craig says

    Diane, your site is wonderful. I have one problem, i run Outlook 2010 and when I try and make my new outlook connector the default data file, i get the following message:

    The selected outlook data file (.pst) format cannot be used. Outlook data files (.pst) must be the same format as offline outlook data files (.ost). Select a matching data file (.pst) or turn off cache mode in account settings.

    I access 2 POP3 mailboxes and my Exchange Sever from my work in my Outlook2010. So my outlook connector is new, and I want to set this as my defult data file for the obvious benifits of calendering. However i get this warning message...

    • Diane Poremsky says

      When you have an Exchange account, you'll get this warning. At this time, I'm not aware of anyway to avoid it, unless you use online mode in Exchange. Sorry.

  149. Randy says

    Like everyone else I am indebted to all that you do here. I am syncing Outlook 2010 (Outlook Connector) with I have followed through with all your instructions but I do not get the Calendar and Contacts on the far left tree structure pane, Navigation Pane?.
    It works fine and if I use the icons (buttons) at the bottom of the pane I can get to mail / calendars / contacts etc. But I cannot drag the events into this new calendar with the navigation pane because it is not in the tree.

    Thanks!!! Randy

    • Diane Poremsky says

      What version of Outlook? If you click the buttons, it opens one of the individual navigation panes. There is also a button for the Folder list, which displays all folders in the profile.

  150. Craig says

    Ouch, so i have to keep using iCloud to sync calender between Outlook 2010 and my iPhone? I also get the same error message if I try and make iCloud my default Datafile. So my only way to get calender invites over to iCloud is to copy them. I was hoping outlook connector would be my seamless solution. I guess not!

  151. Randy says

    The FOLDER button is what did it. I was looking at the MAIL tree list. I do notice that on the video there is a folder location for the DATA file. However, I have "Not Available". I also have found that the calendar works fine when I do my own scheduling, however when I receive an invitation on e-mail (not it does not go to my calendar.

  152. Randy says

    I looked back in your thread as I should have done and realize the Not Available is normal. But when I receive and invitation it goes to the calendar of the email account that it was received rather than the account associated with the

    • Diane Poremsky says

      That is expected behavior - Outlook will use the Account's Calendar for meeting requests. You'll need to copy it over.

  153. Brian says


    I am syncing my Outlook 2013 with a Windows 8 phone via the account as you described. I am getting a problem similar to NILS above whereby reminders are being incorrectly created. I haven't spotted an answer in your threads but I may have missed.

    I have tried getting help from the Microsoft community but without any acknowledgement from them. I have a fair amount of investigation into the problem and have described it in this thread

    I would be grateful if you could have a quick look (I'm LittlePaleFace there).

    I think a work around might be to copy the appointment template and add code that clears the REMIND BEFORE if the icon is not set but I need help with that and would be grateful if you could point in the right direction.



  154. Randy says

    I set everything up as described. Afterwards all my calendar invites went to the calendar even though I have setup the data file as my default. In looking through the comments a lot closer than I had before I see that you had mentioned that even after we do this we will have to manually move the calendar invites from to

    This seems like a very manual process. Is there any automated way of making this happen?

  155. Chris says

    Thanks for the wonderful tutorial. When trying to set as the default data file I get the following error.
    Mail Delivery Location- "The .pst you selected does not match the format of your Offline folder file (.ost). To correct this, select a Personal Folders file that supports Unicode or disable the use of offline folders."

    Can you offer any suggestion to solve this issue?

  156. Phil Minasian says

    Diane, this tremendously helpful, thanks! I have 3 questions.
    1. When I copy my source (POP) calendar from list view in outlook 2013 to my new calendar 'folder', using select all, everything copies fine, but it does not sync with (none of my events show up there). Oddly if I try to just copy one or two items manually in calendar view within outlook 2013 they all sync fine to (and therefore my phone). Why cant i seem to 'select all' and copy and have it work?
    2. My people app seems to have hosed up during the long sync.'s "people" looks fine and fully synced, but my pc's windows 8 people app stuck trying to open. guess I might try to delete the app and reinstall it? Would that be smart?
    3. why do you NOT recommend using for email sync? I ask because I am on Verizon fios, which has no IMAP or EAS support, and therefore syncs poorly with my phone. So I was toying with using but have avoided it given your advice.
    Thanks a bunch!

    • Diane Poremsky says

      1. When i had the problem, i added a category to the appointments and they synced. Not sure why outlook doesn't detect the new appointment when its moved in, but the change triggers a sync.

      2. I don't know if that is a good idea - I'd probably delete the account and recreate it first.

      3. I don't recommend it because you can't reply using the non-Microsoft address. If you aren't overly wedded to the Verizon address, i think it would be better to make an account - you can pull the Verizon account into and when you reply in Outlook, the reply will use the address. If at some point they change the behavior in Outlook, so replies can be sent from other addresses, then you could go back to using the Verizon address.

  157. Phil Minasian says

    1. the categorization trick worked perfectly. not sure why either, but thanks!!
    2. I did an app delete/ reinstall and it worked fine.
    3. Doesn't already have the feature you mention so replies can be sent from other addresses? I thought I saw it in's various options. Does it not work well?
    Thanks again!

    • Diane Poremsky says

      3. Yes, they do - but at this time (or when i last checked a few weeks ago), it only works for mail sent from online, not sent from outlook.

  158. Phil Minasian says

    diane, one other problem im encountering is on contacts - the outlook 2013 contacts which I copied into the contacts folder all had a distinct category assigned (which takes advantage of the update color categories feature in outlook, since I have custom categories) . For some reason after it syncs for a while the category assignments that i can see from within outlook 2013 seem to 'decay'...and it seems random...many (most) lose the category assignment, but some retain it.
    Do you know what's going on? Should I assume categories and syncing them for contacts doesn't work in
    Thanks again.

    • Diane Poremsky says

      This happens because and outlook categories are not in sync. To they are used to create contact groups, in outlook they are categories and they aren't really in sync - categories added in Outlook aren't synced up to the server. I had good luck when i set and assigned the categories online, but its a PITA if you need to change or edit a categories.

  159. Phil Minasian says

    Diane, me again. ;-). you are a godsend. i may be pressing my luck here, but I'm setting up my kid's account and decided that for him he'd go totally with outlook (in his case outlook 2010). I.e., no other email addresses/ accounts/ data files. I used the hotmail connector setup. Having two problems i cant explain: the items I send from outlook 2010 don't show up in's sent box, and outlook 2010 shows as "stuck" in a continual send/receive. I say "stuck" in quotes because it's not hung, it just doesn't seem to finish the send/ receive. guessing the two issues may be related. Advice?

    • Diane Poremsky says

      Do the messages send but don't leave the outbox? I believe the problems are related. Make sure you have all office updates installed then find and delete the data file - it should be in %localappdata%\Microsoft\outlook (type or paste that in the address bar of windows explorer).

  160. Ed Starke says

    Hi Diane, I'm having problems syncing my Outlook email to my Outlook calendar on my Win 8 desktop (64 bit). When I add items to the calendar they're not transferred to my email. I appreciate your help with this.

  161. Ed S says

    I'm running the calendar in Win 8 to sync with my email account. When I add items to the calendar they do not show up in my email. This was working in the past and now it's not and I appreciate any help you can provide.

    • Diane Poremsky says

      Did the problem just start? It could be an update, or problems with the server. Give it 24 hours minimum then try removing the account and adding it back.

  162. Ed S says

    It's been a problem for more than 24 hours. I'm using the calendar that came with Win 8 and my email account (formerly known as hotmail email). Are there any other solutions I should try before adding/removing the account? If No, how do I go about removing the account and adding it back.

    • Diane Poremsky says

      The Win 8 mail app is not my area of expertise, so there might be other things to try first. To delete the account, open Mail, go to the Charm bar > Settings > accounts.

  163. Ed S says

    What are the other things I should try first? I'm not using the Win 8 mail app. I'm only using the calendar that came with Win 8. The emai thatl I'm using is (which was formerly hotmail). Is this something you can help me with or do you have someone I can reach out to?

    • Diane Poremsky says

      The mail and calendar apps are tied to the same account. Are you using the same account as your windows login? (It may not matter.) Microsoft Answers is probably the best place to look for help with it.

  164. Jon says

    Hello Diane,

    I switched my email service to Microsoft via Office 365 to get shared calendars etc. The problem that I'm having however is that once you delete an email some any device it is removed from all. Is there a fix or I'm I stuck with keeping a huge number of emails on my phone. Thanks

    • Diane Poremsky says

      That is how Exchange works - the mailbox is identical on all computers and devices. You can set the phone to only keep recent messages so you won't have a huge number of messages on the device.

  165. Don Osvog says

    Hi Diane, Let me start by saying you are AWESOME! I have a PC on Windows 8.1 and Outlook 2013, an iPhone5 and iPad2. I had been syncing with the iCloud control panel and just discovered I can use to sync everything, including mail. I found your instructions to be life savers and have everything working with one exception. I made the Registry Editor modification you recommended to avoid the lengthy "hotmail ...on behalf of...sender." It appears to be working fine on my default email account, but I have five other email accounts. When I want to send an email on one of my "non-default" accounts, my default email address appears so I use the dropdown box to select the correct sending email address, but it shows "hotmail ...on behalf of...sender" :( Are there any other registry settings that need to be made to resolve this problem or any other ways to fix it?

    Also, I was able to copy my calendar and contacts from Outlook 2013 to - thanks to your instructions. I tried to do the same with my mail (the idea being, I would delete my existing email accounts and use only the ones) but I keep getting an error message that says I can't do this. Do you know of any way to accomplish this so I can set up my new accounts with the same emails as in Outlook 2013? The only alternative I can think of is to save the Outlook data files, then delete the accounts. If I need an "archived" email, I could reload the data files, but that doesn't sound like a lot of fun:)

    Thanks for your help and Happy Thanksgiving!

    • Diane Poremsky says

      At this time, you can only reply from the default address, when you use Outlook. This may change in the future.

      The EAS account type doesn't support uploading. You can add the account as an IMAP account and upload the mail. Setting up and IMAP account has the instructions.

  166. Andrew D. says

    Hi ...

    I have followed the instructions and keep running into the same issue. After adding the Microsoft account to my desktop Outlook (2010), a 0KB .ost file is created and any attempts to access the file result in a message like "C:/ ...... / xxxxx_yyy.ost is not an Outlook file (.ost)" I have tried several times adding the account, deleting it, uninstalling then reinstalling the Connector, etc. No luck. Any ideas?

    Thanks in advance for your help!


  167. Ed S says

    It looks like the calendar and the calendar in Windows 8 are the same calendar. However, when I add an event to the calendar through my desktop, I do not receive an email alert like I used to in my Outlook emails. This is extremely frustrating so do you have any tips or solutions as the Microsoft community has not been forthcoming with a solution.

    • Diane Poremsky says

      If you created an email account in Windows mail app using your address, yes, it is the same calendar. Are the calendar events synced to server? What is your default reminder setting online?

  168. Ed S says

    Hi Diane, I don't know if the calendar events are synced to the server. How can I see if they are or aren't? I don't know what my default reminder setting online is? Where can I find this out?

    • Diane Poremsky says

      Go to and log into your account. Click on Outlook v to expand the menu and choose the calendar. Click the gear icon on the right and then click Options. The address reminders are sent to is listed on this page. Click on the calendar name and you'll be able to check the reminder settings for that particular calendar.

  169. Ed S says

    Under Email Notifications "Get Reminders for Events and Tasks" and "Get Daily Agenda" are both selected. The problem is when I go to the calendar tile in the Windows 8 metro screen and then type an event into my calendar, in the top left hand corner of the calendar it says " is unavailable". This used to work correctly and now it doesn't which confounds me because I did create my email account in the Windows mail app using my address, so I know it's the same calendar. It just isn't updating the events I add to it and I don't receive the alerts for these events like I used to.

  170. Magnus says


    The support you are giving to the MS users is simply fantastic. I have the same problem as many, i.e. that meeting invites sent to me by others do not sync to and to other devices connected to that account. All accounts and datafiles are set correct and meeting invites sent from me sync properly. In previous posts (July 2013) in this "thread" you stated that the error is a "known" bug but it should be rectified my MS in a few weeks. It is now December 2013 and any invites that are sent to me still does not sync to despite appearing correctly in the live account calendar on my pc. Could you please shed some more light on this error which happens to be very disturbing?

  171. Magnus says

    Hi Diane,
    You support to the internet community is amazing. Thanks!
    Could you tell us if the sync problem still persists? You mentioned it in July it is now Dec. I too have the sync problem of meeting invites sent TO me does not get synced to despite appearing in the correct calendar in outlook 2013. The invites I sent myself appears just fine in both and Outlook 2013.

    Kind regards

  172. Philip Minasian says

    Hi Diane, Happy New Year!

    I've become aware of a problem just recently with my synced contacts that I'm hoping you can offer insight into. I am using to sync contacts to, uhmm, yes, an iPhone (iPhone 5). The problem is that (snail mail) addresses are not consistently showing up in the phone's contacts (everything else syncs fine).

    The people app in Windows8 syncs fine, all my addresses DO show up there - whether "business", "home" and/or "other", but within the iPhone, sometimes they show up, sometimes not.

    I can't really figure out when it flows through and when it doesn't. I have tried deleting all my contacts from my folder within outlook, recopying all of them over there and allowing (and my iPhone) to resync. I thought that would do it, but it didn't work. Any suggestions??

    • Diane Poremsky says

      Are all addresses in certain address fields affected? IE, mailing address syncs but other addresses do not.

    • Philip Minasian says

      that's the pattern I've been trying to figure out, but it's hard to be sure with so many contacts to check. In my outlook 2013 "source" contacts, I have 3 address field choices: home, business and other. I have contacts for which I have non-empty home and business addresses, both sync fine. Others which have just business addresses, which seem to sync fine (hard to check every case!). At least one with a business and other address that syncs fine. BUT others with just a home addresses, for some contacts it syncs, for others not. And others with both a home address and an "other", neither sync (but not always). So it does seem (again hard to check all instances) related to home addresses, but not exclusively.

    • Diane Poremsky says

      on the ones that don't sync, check the addresses, retype a couple of the addresses and see if it works. There could be a character in the address that is causing problems.

    • Diane Poremsky says

      At this point there is no other fix. I know they are working on some improvements - so hopefully it will be fixed soon.

  173. Shawn Richarz says

    Hi Diane,
    I have tried to follow your instructions and using my Outlook 2007 I have created the Connector account, copied over my existing appts to the new calendar folder. The status says it all synced and connected but absolutely nothing in my calendar. Not even newly created appts. I'm wondering if I have missed something, perhaps a setting in or is that automatic?

    • Diane Poremsky says

      It should be automatic. Try adding a category to some appointments and see if they sync - sometimes you need to make outlook think the appointment changed so it kick starts the sync.

  174. Jon says

    I didn't know how to sync my contacts and calendar from outlook 2010 on my PC to my windows Surface. Thank you very much for this great tutorial !

  175. Dave says

    Hi Diane,

    Impressive work. Thank you.

    I've got Outlook 2003 and am interested in synching only my calendar and contacts (not email) to my smartphone via I've installed the Outlook connector, copied my contacts and calendar into the new outlook connector I've created in Outlook 2003 and the synching is working well.

    A few questions:
    1. Is there a way to avoid having to jump between my original outlook 2003 account and the new outlook connector account as I shift from sending/receiving emails and working with contacts/calendar events. Or is that the reality of the workaround (that is, send/receive emails and file emails in customized folders in original account and do calendar/contacts work in the new outlook connector account) or can I somehow streamline the two accounts so i only need to spend time in a single outlook 2003 account?

    2. Your video demonstration shows how to set the new outlook connector as the default, but that's in a new version of outlook. How do i set the default within outlook 2003? I see how to change the default for email delivery, but per your suggestion I don't want to set that default because I'm not synchronizing outlook. I ask because my outlook connector account is still at the bottom and even though I've moved all the calendar items to the new outlook connector account I still get the notifications from events in my original outlook 2003 account. Similarly when I accept a calendar invite that new calendar event still goes into my original outlook account.

    3. The data file for the new connector account says a location of "not available." Where does that get stored, on or somewhere locally on my PC? Is the location relocatable?

    Thanks so much.


    • Diane Poremsky says

      1. No, you can't avoid jumping between folders. It should be fairly seamless if you use the navigation pane - you won't know which data file you are in.

      2. Hmmm. It looks like that won't work in Outlook 2003, you can't set default data files separate from the account. If you want the calendar on the to-do bar, you need to set the account as default (and that screws up the your default account for new mail.) I'd probably use a macro or addin to duplicate the pst calendar to Not a perfect solution, but it fixes the sync problem.

      Which smartphone? Who is your email provider? There might be a better way to sync calendar and contacts.

      3. That message is normal with the connector. It will be created the first time you use the profile.

  176. Rochelley says

    Hi Diane . . .

    I have two separate accounts. One of them is a Hotmail account and is strictly used to receive email from a different address than my primary one that I use 99% of the time.

    In the Hotmail account, I have no contacts, and nothing in my calendars. But I get notifications for birthdays to my Hotmail email address . . . and often I get them more than once - up to three times - same message, identical. But in fact, all my birthday information is connected to my primary account with a different email address.

    I do not want all those birthday notifications coming to the Hotmail email account, and even though that account is virtually stripped down and has nothing in it, I still get the multiple birthday messages, and multipes of other messages as well. Is Microsoft linking my two accounts somehow because some of my personal information is the same in each account, and the Hotmail account is somehow reading the birthday information from my primary account and "reminding" me on both email addresses? If so, how would I prevent those reminder emails from coming to the Hotmail account?

    The other interesting thing is that although my primary account syncs well across all of my devices, the Hotmail account does not recognize when I've read messages on another device. So the messages I've already read are still showing as unread on the other devices. Why would they not be updating when this account is set up with EAS, exactly the same as the other one?

    The third issue is that if I sign into either account online, the calendar shows up as "My Name's" Calendar. There is a calendar with the same name showing in Outlook 2013 calendars as well. But it is empty, as is the online version. I do not use that Calendar on either my desktop OL2013, nor in the web OL. I use another one that I presumed was connected to my primary Outlook account, because that is the one that is syncing across all my devices through How would I get the calendar that I am actually using to show up in the web version of my account? Everything else is syncing across fine . . . contacts, all emails.

    • Diane Poremsky says

      Birthday notices: are you connected to FaceBook, linkedin, or skype in the web interface? If so, that can cause the birthday alerts.

      Are all of the devices using ActiveSync or IMAP? Read state (and more) should sync across all devices that are using EAS or IMAP.

      Is the calendar you using in one of your hotmail accounts? If you create new appointments at, does the appointment sync down?

  177. Rick says

    I followed your article and very useful video to set up an account with my private IMAP email address (on a private domain and server) to sync my calendar and contacts between the App on my Samsung Galaxy Note 2 Android smart phone and Outlook 2013/Office 365 on my Windows 8 laptop. Everything appears to sync well from Outlook 2013 to the my Samsung phone but the contact(s) and calendar entries I add to my Samsung phone do not sync back to Outlook 2013. When I modify the calendar and contacts online at they sync back to Outlook 2013 on my laptop and visa versa. Is the sync only viable in one direction to the Samsung phone from 2013 to my Android phone? And can you also sync tasks as well? Thanks, R

    • Diane Poremsky says

      The sync should be two way. I'll double check on my Android tablet. AFAIk, Tasks won't sync - you need a 3rd party task app. Someone told me Tasks sync with Exchange accounts (in the calendar app), but they don't on my Android tablet - it may depend on the device and if tweaks we made to the app by the hardware manufacturer.

  178. Rochelley says

    I figured all of this out by opening on one of my monitors and Outlook 2013 on the other and then played around to see what was causing what. Turns out I had a duplicate of my full contact list in my Hotmail account, which had all the same birthdays that my regular account had. So I was getting the birthday notices from Hotmail x 2, as well as from my regular account x 2.

    What I don't understand about Outlook 2013 is that when you add a birthday to an actual contact, it creates a birthday entry in the regular event calendar. But then there is an actual separate Birthday Calendar as well, which the birthdays from the contacts also populates. So if I superimpose the two calendars on top of one another, or look at it in, there are always at least two birthdays showing. Which would maybe explain the duplicate notifications and in my case, the quadruplicate, because I was getting two notifications from each account - one from the normal calendar, and one from the "birthday" calendar. I think I was able to finally shut off bday notifications in, so that no notifications come from the "birthday" calendar in either account. Hopefully that will solve the issue.

    But I have discovered that when I read a message from my Hotmail account on my PC, it still shows as unread on my two iDevices. But if I read the message on my iDevices, and it hasn't been read yet on the PC, then it updates immediately. So not sure why it is only going one way.

  179. Johan-Bastien POLLE says

    Hi Diane,
    I followed your instructions, very useful! However I have a problem. I have an Outlook adress, I put it in my Outlook 2013. I managed to have my contacts in the contacts, but for the calendar it does not work properly. Some appointments appear, some not... :(
    Any idea where it could come from?
    Many thanks in advance

    • Diane Poremsky says

      A lot of people have problems with appointments syncing. Adding categories to the ones that don't sync seems to give appointments a needed kick, but if that fails, I don't have any good solutions. Sorry.

  180. Allison says

    I think my question is about the same issue. I followed along, and now my Outlook 2013 has both my EAS and POP3 accounts. EAS is the data default, POP3 the email default.

    Calendar appointments added to the EAS Calendar in Outlook 2013 don't sync to the calendar, and vice-versa. When I select the EAS account, server connectivity shows "disconnected from server." Calendar appointments are syncing fine between my smartphone and

  181. tham says

    Dear All,
    My MSOutlook/MSOffice (2013) desktop (win 7) calendar does not sync with my Calendar on Skydrive.
    I tried to find the solution in these postings, tried some out, but I am completely lost by now.
    I do not understand why MS makes it so difficult to synchronize between its own products. Does anybody?

    Anyway, where can I find a summary, or a step by step "how to" of all these tips, tricks and advises.

    My accountsettings for MSOutlook on my desktop are
    Email tab: (my live emailadres)
    Data files:
    RSS feeds none
    Sharepoint: none
    Internet calendar: none (trying to put the URL of my skydrive calendar here did not work)
    Published calendars: none
    Addressbook: none

    name 2014
    filename: D:....2014.pst

    Mail server:
    Logon test to server works perfectly.

    On Skydrive: registerd email adress for calendar notifications

    Because I read that one should import an icalendar file first I did, and all the data are there,

    but when I change something in the MSOutlook calendar on my desktop computer, nothing changes.

    • Diane Poremsky says

      You should have the account set up as an ActiveSync account. That is the default if Outlook sets up the account for you. If the appointments are in the calendar when you access the calendar from SkyDrive, they should sync down to Outlook. You would only need to import the calendar if it wasn't already in SkyDrive/

  182. tham says

    Active sync is activated.
    The calendar is imported to
    I tested by putting fake appointments in both desktop and
    I had a contact with Microsoft helpdesk who took over my computer and said everything was OK and .... no syncing

  183. Dave says

    Hi Diane, I posted a couple questions on Jan 21st and just wanted to follow-up. Can you kindly let me know if you are going to respond? I fully appreciate that you can't respond to all inquiries so I would just like to know if I should look elsewhere or just sit tight while you work through the queue to get to my questions. Thanks so much. -Dave

    Here's the original post:

    Hi Diana, very impressive work. Thank you.

    I’m working to sync contacts and calendar (not email) from outlook 2003 to my smartphone. I’ve created an account, installed outlook connector and the outlook connector calendar/contact are syncing well with the phone.

    My questions:
    1. B/c I’m using OL 2003 and your tutorial uses a newer OL version, it’s unclear to me how I set up OL 2003 so it uses a single account to 1) send/receive email 2) use contacts and 3) use calendar. Right now I have to go to my original OL 2003 account to send/receive email and the outlook connector account to edit contacts and calendar. I’ve played with making one the default over the other, but it doesn’t seem to change the behavior (eg: calendar event reminders continue to come from my original OL 2003 account even after making the outlook connector account the default and restarting OL 2003). Can you walk me through how to set up one account or the other for all OL 2003 functions?

    2. OL 2003 says the outlook connector data file is unavailable. Is that data file on my PC or on If on my PC, what would it be called and where would it likely be placed? I’ve searched and don’t have a new *.pst file on my PC so presumably it’s on or a different file type.



    • Diane Poremsky says

      I try to respond to all comments (and keep them in moderation until I can reply) but I sometimes get so swamped with comments that I run weeks behind. :( I have about 50 waiting for replies right now.... I either need a clone or longer days.

      It won't be as smooth on Outlook 2003 - I'll set it up and get the steps for you. It should work pretty much the same, but I will double check. It's been awhile since i used Outlook 2003 with any regularity and I forget exactly what is supported with accounts.

      On #2, that is talking about the data file used by the connector. The connector creates the data file - it should have an ost extension and be located in the local appdata folders. Try typing or pasting %localappdata%\microsoft\outlook in the address bar of windows explorer then press Enter. That will open the folder where the ost should be if you use windows 7/8 and i think it works with windowsxp.

  184. Trent says

    I have everything setup as suggested and things are working great with on exception: new calendar invites come in through my email and are added to the original Outlook calendar where I moved all my events out of.

    The only way to get them into my synced calendar is to copy them over (and keep both calendars open all the time). I can't find a setting anywhere that will enable meeting invites to be added to the calendar which is setup as my default datafile.

  185. Brian Mansell says

    Well how long have I waited to see this info - almost as long as this blogg. Just shows, never give up - keep looking.
    I am your new fan in Sweden. Will keep a good look at your bloggs from now on.
    Incidently, I have a W 8.1 upgrade - the calenders and contacts moved over themselves ( Possibly synced after a re-start as I have been forced to work in ).

    • Brian Mansell says

      Hi Again, I think I was a little hasty. I cannot select all my Contacts to move over to AES account - it says " AES does not allow this.
      How do I start over - get back to zero and start again?

    • Diane Poremsky says

      Ok. So you can't move Contact Groups. What type of account is AES? I know doesn't support Contact Groups, but all other accounts should.

  186. Sean Thompson says

    Is there a way to have oulook 2013 sync the to do list with the microsoft account? I have a laptop,surface and a windows phone. I like to add follow ups on my contacts and reminders and i need a way to have them sync between my devices. Thanks

    • Diane Poremsky says

      No, I've been swamped. I really need a clone. :) I'll look at it more closely tomorrow- my first attempt ended with one data file for both accounts. Because of the features in 2003 (or lack of them), it's definitely going to be harder to configure. Meetings have always been a problem- and often are sent using the default account.

      What type account do you want to be the default?

  187. George Callipolitis says

    Sync calendar and contacts using I'm using Outlook 2013 on tablet running Windows 8.1. I've set up everything as you've outlined, set the account to be the default data file on the Data Files tab, and renamed the Microsoft account. Then reset the registry key for Outlook 2013 to force all new messages to use the default email account, regardless of which data file you are viewing, Everything works perfectly, except when I receive email, 2 copies of each email arrive: 1 goes into the default POP3 email account, and the other goes to the EAS renamed Microsoft Account. Is there please a way to stop this duplication.

    • Diane Poremsky says

      Did you configure to collect the email from the pop3 mailbox? disable that feature in

  188. JF says

    Hi Diane,

    1) I use Office-Outlook 2003 (!) on my PC and I have an account.

    2) I've connected Outlook 2003 to with the 'Connector'.

    3) I've imported my Outlook 2003 Calendar to the calendar folder under folders (only the calendar folder from my Outlook 2003 pst file).

    4) My problem is that my calendar displays only appointments and events with a full day length like birthdays but it does not display any appointment of a specific period (eg of 2:00 p.m. to 3:30 p.m.).

    Thank you in advance!

    • Diane Poremsky says

      Try resetting the view - View > Arrange by > Current View > Customize View. Click Reset View.

  189. Christoph says

    great tutorial, really appreciated!

    Have done everything accordingly and the sync works, just the past calendar entries do not.

    However, I did not get the last bit working. I ran your registry change program and the keys have been put in correctly, but when I send a meeting request, outlook still wants to send from my Access mail account.
    And when I change this to the correct account and send the invitation Outlook will not find the calendar entry when the answer comes in, probably because it looks in the old pst file. I assume it will also try to book an incoming invitation into the old pst file, even though I could not try this yet.

    Any idea, what I could do?

    • Diane Poremsky says

      Meetings are tough because Outlook links them to a specific calendar - if the appointment is moved, outlook can't process the responses and changing the address is basically the same thing as moving it. It's not much better when you receive requests - the responses may either be on the wrong calendar or from the wrong account. Unfortunately there isn't a good solution for these problems.

  190. Matt says


    Thanks for all this help! This is wonderful! I have a question I am struggling to work out...

    On my laptop (Windows 7 & Outlook 2007), I have my email account(POP3) download emails. When it does it downloads them into the folder created by the outlook connector. Thus, when I delete that email or move it into another folder, the next sync cycle will move that email to the correct folder. I love this. This is exactly what I want to duplicate to my surface rt, however I am struggling to duplicate.

    Surface RT, Windows 8.1, Outlook 2013.
    I have my set up as my default email. I have my EAS set up as my default data. On the left side of outlook, the top "folders" is the correctly synced files. Below those folders are another set of folders for the account. However, when I go to download new emails, it will place the emails in the inbox and not the EAS. Thus, not syncing. How can I make my surface/outlook 2013 do exactly what it is correctly doing on my laptop?

    I have tried to just copy/paste the new emails up to the EAS inbox, but it won't let me. I have also tried to set the default inbox to be the EAS inbox, but then I get a send/receive error.

    Thank you! Thank you! Thank you soo much!


    • Diane Poremsky says

      You can't deliver email to an EAS account's data file, only mail downloaded by the EAS account is in that folder, it won't upload (import) email. If you want comcast mail available in the EAS account you need to set it up in, to connect the comcast account and have the go out and collect the mail from the comcast mailbox. The other option is setting up as an IMAP account and delivering the comcast account to the imap folders.

      On the old computer, it sounds like are using the Outlook Connector and delivering the email to the Outlook connector folders.

  191. Rick says

    Let me add my thanks Diane for all that you do. This was just the solution I was looking for to keep calendars and contacts synced with my Android. It works beautifully.

    I set my calendar (Rick's Calendar) as the default data file and it shows in the taskbar as you indicated above. However, when I receive a meeting request it automatically registers to my original Outlook Calendar (Calendar). I end up having to manually move meetings scheduled this way from the Outlook Calendar to the calendar. Also, changes made by the meeting organizer flow through to the Outlook calendar but not to the calendar.

    Can you help?

  192. Matt says

    Thanks Diane!

    I have two more question regarding your response.

    1.). I added to Outlook 2013 as an IMAP account. I then had my account send all new emails to the IMAP email inbox. This now allows my entire email account to sync.

    However, I still want my calendar to sync, which IMAP does not do. Thus I left my EAS account active. Is there a way to set the EAS account to only sync the calendar and not everything?

    2.). On my Outlook 2007/Windows 7 using the outlook connector. Every time my outlook connector syncs, it reverts my calendar's view back to 1 day at "30 minute" blocks. I always view my calendar in Week, 7 day at "60 minutes" blocks. How can I keep it from changing the view every time it syncs.

    Thanks again!

  193. SandyPink says

    I tried copying all my calendar items to the EAS folder in Outlook 2013, and the EAS folder is my default calendar. A new appointment syncs to (and then to my phone) but the copied items do not sync. I tried to revise one of these copied items (e.g. expanding the location information) but these revised items do not sync either. Is there any fix to this issue yet?

    • Diane Poremsky says

      No, nothing that is sure fire 100% guaranteed. If Outlook won't upload them, export to a csv and import on

    • Randy Birch says

      Hi Di ... I found the same thing ... copied items don't show up. After I copied the emails I had to open each of the copied items, add a space in the body text to set the dirty flag, then save it for it to show immediately in the Hotmail calendar. New items synced both ways instantly.

  194. Dave says

    Apologies for my slow response... didn't check this email, but will now.

    In response to your question, my preference would be to use the old outlook 2003 account as the default account as opposed to the one.


    • Diane Poremsky says

      Unfortunately, I didn't see a way to make it work with Outlook 2003. You can set a delivery location but the way Outlook 2003 handles mail, it will deliver everything to that folder. In the newer versions, you can change the delivery location independent of the default data file.

  195. Brian Mansell says

    Dear Diane,
    I must ask - is this work around ever going to change ?
    I put my money on Microsoft - PC´s - tablets - phone - Windows 8.1 - Office 365 pro plus-

    Am I missing something - why doesn´t it just work ?
    How many people are totally confused ?
    Can someone make a simple exploded diagram that shows all these relationships ?
    My wife thinks I am mad making all these changes to a standard program that at the end of the day do not work very well. Is Microsoft due to put back some sanity soon ?


    • Diane Poremsky says

      Microsoft sane? I'm not touching that one. :) Trying to use as a free or cheap sync method is worth about what you pay for it. If your primary account is an account, it works well but when it's not your primary and you are only using it to sync, you may have problems.

      The best sync experience is with an Exchange mailbox but it's not free. (I told people they needed to sell premium accounts hosted on Exchange). I think Companion link does a good job too, but it's not free.

  196. Bradley Davidson says

    I have done this and it works well for new appointments but any appointment that is sent to me and that I accept doesn't appear on my calendar but appears in outlook 2013 and looks like it's on the correct calendar. How do I solve this?
    Thanks, Bradley

  197. Manny says


    I am trying to sync my outlook 2013 calendar to acct on my windows phone. The contacts have sync'ed but calendar not so much. I have exported the calendar data and tried to import the data but it fails. On, there 1 month calendar data has come through. I have added my acct to outlook 2013. Please advise how best to proceed.

    • Diane Poremsky says

      What part of the import fails? The most accurate way to move the calendar from a pst file to is by saving it as an ics and importing at While you can drag the events to the calensar in outlook, they won't always sync. if you only have a few you can copy one every at a time.

  198. Ashton says

    Do you have any workaround ideas for the app that does not allow edit of the phone's Contacts once installed? This Is Unbelievable to me that even after this app is closed the Contacts of the Android phone can not be edited.

    This app has some strange limits, that make one wonder "why". Quite senseless limitations.

    • Diane Poremsky says

      Unfortunately, if the app doesn't allow editing, you can't edit. You'll need to find a new app. One option on the android is to set the account up as an Exchange account (might be called "Corporate" on some devices) using as the server name. The Touchdown app for may have allow editing, but it is not free.

  199. Herbert says


    I'm using Outlook 2007 with the Outlook connector to sync my mail and calendar from my account to the outlook client.
    Since a few days, the caledar sync has stopped to properly sync the attendees of the appointments. The sync between the webclient and my Android devices works fine.
    2 Examples:
    *) Add an appointment with attendees to the web client. Sync. Appointment is synced to outlook client, but without attendees.
    *) Add an appointment with attendees to the outlook client. Sync. Appointment is synced to outlook web client, including attendees. Afterwards attendees disappear from outlook client.
    The 'standard solution' to delete the account on the outlook client and to add it again afterwards does not help.
    Checking with a different outlook installation shows the same problem.
    I couldn't find any solution to this on the web.
    Do you have any advice?


    • Diane Poremsky says

      there seems to be a problem with the servers - one thing you can try is in IE's Tools, Internet Options, Advanced tab. Find the option for check for server certificate revocation and disable it. It's fixed other issues that have cropped up during the last week or so.

  200. Herbert says


    Thanks for your advice. It however did not solve the issue. I started a thread and later found two others on about the problem, but there don't seem to be any solutions available there either.

  201. Wallace says only import calendar event in ICS file, but Outlook cannot export all Personal folder event into ICS file. I have to save all calendar event into each ICS in order to import into, then it sync back into the folder of the Outlook 2013. Why MS still cannot fix this known issue that copy of calendar events cannot be synchronized to Outlook/Live account?

    • Diane Poremsky says

      What version of Outlook do you use? When you select the calendar folder, then go to File, Save as, is iCalendar one of the options? (It should be for all newer versions of Outlook.)

  202. deven says

    I am trying to sync my outlook calendar with my ipad. I followed the directions to go through itunes and sync, but my outlook calendar has the words "this computer only" and the sync won't work. Is the problem with "this computer only"? How do I fix it so I can get my calendar on my ipad? Thank you!

  203. Wallace says

    I am using Outlook 2013. There is a "Save as" option and it only allows one ICS for each Calendar event.

  204. Wallace says

    Thanks Diane. Outlook2013 should actually can activesync with but copy Calendar events cannot sync to Only import ICS from can sync back to Outlook.

  205. gcsimpson says


    How do you have a life and still deal with all of us?? Sorry for using two threads to talk to you, but I've got two issues going. You may have answered this in Don Osvog November 29, 2013 at 7:54 am, but I hate to give up so easily.

    My email is at netaddress, (*** For some reason my email server refuses to talk to my phone, so I've decided to have forward all my mail to my exchange account, which will sync calendar and contacts and mail; all is well, but I don't like that confusing reply email address when I send out of the exchange account.

    If I am going to use the exchange account to receive mail as well as to sync calendar and contacts, then I assume it has to be the default account. What I want to do is force the use of the non-default pop account just for sending mail. Your register key

    DWORD value: NewItemsUseDefaultSendingAccount
    Value: 1

    seems to me to force use of the exchange default account for sending and I'd like to do the opposite - use the default exchange account for all except sending and force the use of the non-default pop account for sending only.

    Is it possible to either 1) force the use of the non-default pop account for sending only, or alternatively 2) get rid of that long string of characters in the reply address and let it show my *** as my return address.

    Thanks for all you do

    • Diane Poremsky says

      LOL. No, I don't have a life. Actually, I do, that is why I have a boat load of unanswered questions here. Being the lazy type, i answer the easy questions then work my way down the list, interesting or newest first, because that is how they are sorted. (Bad sort order, but it makes me feel like I'm not so far behind.)

      1) you can use a macro - - it'll have to see if that can be pushed into a reply event macro so its automatic for situations where you have only one "real" account.

      2) is not possible at this time. Microsoft has decided that all mail sent via their servers will be from a Microsoft owned account. I don't know if they will change this in the future, but its how it works now.

  206. Brian Mansell says

    Hi Diane,

    Just got Win Phone 8.1 today - it seems to say it is now easy to sync telephone and pc - calendars and people.

    What is the real story - no change for people without Exchange Server ?
    Keep goinf with EAS ?


    • Diane Poremsky says

      It doesn't really matter which phone you got, syncing with outlook is best with Exchange accounts, then Anything else needs a utility. If you use gmail, get a utility to sync outlook to gmail; Apple has icloud or itunes; for anything else, companionlink or another utility. If your computer has atheros bluetooth, you might be able to sync contacts.

  207. Max says

    Thanks very much for this useful article! I have followed all steps, but my Calendar and Task entries in Outlook (desktop) do not sync up to - reversely however they do; I created a calendar entry as well as a task for today in and they showed up in my Outlook (the task only after having done a send/receive). Sending/receiving mails through the also goes fine (although sending, like you warned, with that weird hotmail address "on behalf of" my non-microsoft account).

    Have I missed something? I followed the suggested steps:

    1. Created the account in using my own (non-microsoft) e-mail address, not configured to retrieve emails so it is a "send-only" account, correct?
    2. Created a new EAS account in Outlook using the details for the account
    3. Set the data file for the account in Outlook as default (and kept my "own" account as the default mail account)
    4. Added the registry key
    5. Copied all calendar entries from my main account to the account in Outlook
    6. Renamed the account in Outlook
    7. (by way of tip:) Changed the start-up view so Outlook goes immediately to my regular Inbox rather than the new inbox.

    So, having done all that, I hope correctly, the two accounts are definitely connected but still don't do what I actually wanted namely having my calendar and tasks available online and syncing automatically. I haven't tried copy contacts; I don't really want those online anyway. I restarted Outlook and also logged out and back in on, without change (I didn't restart my computer yet - should I?). Any suggestions?
    I use Outlook 2013 (Office 365) in Windows 8.1


    • Diane Poremsky says

      If you create a new appointment or task in Outlook, does it sync up? There are issues with syncing up when you move/copy a lot of items at one time. Adding categories to the items that didn't sync helps some people - Outlook sees the change and syncs it.

    • Max says

      Thanks Diane,
      I now see some but not all appointments I created in Outlook; in other words some do sync up but some don't and I can't figure out which and why. First I thought it were the ones that I created in my phone (which I also regularly sync to Outlook on my computer) that don't sync, but that does not happen consistently. The ones I created the past week have all synced up so I'll keep monitoring; maybe it were only the initial ones. Thanks again; also for all your much appreciated work here!

  208. Bradley Davidson says

    I have a similar problem. If I create the appointment on my own, it appears in the calendar. If I accept a meeting invite by email, it appears in my local Outlook calendar but this never gets to my calendar.

    • Diane Poremsky says

      Yeah, when you have a calendar folder in the data file for an account, meetings go into it, not the default calendar (which is's). If you create a new pst file to deliver the mail to, they should go into the calendar.

  209. Brad says

    As with many people, I've followed the steps in this great article and hit the issue where calendar invites sent to me end up in the local calendar and not the calendar. I can't believe Microsoft designed this integration in such a way that it does not just work out of the box, especially with Outlook 2013. The frustrating thing is this functionality works perfectly with the Windows Live Mail client... Tell it your account and your calendar and contacts sync straight away with no issues.

  210. Michael Kay says

    All the features in the world won't make up for the lack of access to an email account on This is Day 10 without email access. It still says "Sorry, there seems to be a problem with right now."

    After waiting 24 hours since answering the Escalation Team's last question (which was a repeat question), Escalations responded with "Thanks for the update. We are researching your case further and will get back to you soon." In other words, "we've done nothing so don't call us, we'll call you."

    It's now been another 18 hours since their message yesterday... no sense of urgency on their part. I'm surprised is still in business with this level of poor service on paid, Ad-Free accounts.

  211. Justin Locke says

    Hi Diane,

    Thanks somuch for this post.

    I am still not winning and thought you might be able to help.

    When I create the new mail account using my MS account in Office 2010, the account I create has no data file associated with it. So I cannot change the default data file.

    This is where I get stuck. Do you have any suggestions?



    • Diane Poremsky says

      'Not available' is normal for the accounts. If it won't let you select it as the default data file, close and restart Outlook, you'll be able to select it after restarting.

  212. Alex Xu says

    Thank you Diane, this comes to rescue before Google pulls the plug of free outlook/gmail calendar sync via its own sync tool on August 1. I was able to get all set up between Outlook 2013 and my hotmail account following your very detailed/clear instructions. One question: when creating new event and invite attendees, the invite will be sent from the hotmail account be default, any registry trick to force calendar invite email default to "default email account" to send?

    • Diane Poremsky says

      The registry settings works for email but not for appointments. I'll see if i can get one of my macros to work with meetings (current versions tend to be buggy).

    • Diane Poremsky says

      Not a registry hack, but try this:

      Private WithEvents m_Inspectors As Outlook.Inspectors
      Private WithEvents m_Inspector As Outlook.Inspector

      Private Sub Application_Startup()
      Set m_Inspectors = Application.Inspectors
      End Sub

      Private Sub m_Inspectors_NewInspector(ByVal Inspector As Outlook.Inspector)
      Set m_Inspector = Inspector
      End Sub

      Private Sub m_Inspector_Activate()
      Dim olNS As Outlook.NameSpace
      Set olNS = Application.GetNamespace("MAPI")

      If TypeName(m_Inspector.CurrentItem) <> "AppointmentItem" Then
      Exit Sub
      End If

      ' (1) = default email account
      m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)

      Set m_Inspector = Nothing
      Set olNS = Nothing
      End Sub

    • Diane Poremsky says

      BTW, meetings are using the correct Microsoft account address (if you are using a non-ms address). I have a gmail address set up as a Microsoft account. I have it in my test profile and meetings are being sent from the gmail address (email is from on behalf of gmail address). Tested it with a new MS Account (for an AOL address) and the message is sent from the ms account address, even if its not an address. Responses go to my real inbox, because the ms account uses my real address but the tracking updates automatically.

  213. Alex Xu says

    Hi Diane, thanks for your quick reply. More issue on this: after sending meeting invite out by manually changing the sender account to my real email address from dropdown instead of using the hotmail account new event defaults to, I received response from the invitee, but the reply will not update the calendar meeting event and the response email has "We couldn't find this meeting in the calendar. It may have been moved or deleted." inserted in the response email, looks like Outlook is trying to locate this event with the calendar of my real email account, not the hotmail one. Not complete deal breaker for me, but kind inconvenient. I think the best way to take advantage of this "over air PIM sync via's free Exchange service" is to keep your local default calendar from your real email account, add the MS account, then have an auto sync between your local calendar to the MS exchange calendar, so you can operate your Outlook as usual, the MS account calendar just quietly sits there acting as a clone copy and does over-air sync with MS exchange service. CodeTwo's outlook sync won't sync 2 data files within the same profile, and your vba code for copying/updating between 2 calendars is one-way, couldn't find another 3rd party plugin which can pull this trick so far. I can always run a vm on my laptop to just host another instance of outlook to use CodeTwo's Outlook sync and the VM's outlook will just have the MS account, but this is an excessive workaround. So far I am ok with what it is, it is free, don't know when MS is going to cut the cord... Thanks!

    • Diane Poremsky says

      For it to work correctly, you need to have only one calendar - the one in If it's the only calendar, it works good.

  214. Alex Xu says

    Hi Diane, thanks so much for the macro and it is no longer needed as the tip on using an MS account based on the real email address worked out great. I created a new MS account using my primary pop account, and now meeting invite will be sent out via the on behalf of my actual email account, does a much better sender masking (something only BIS was able to do before and gmail never achieved), meeting invite recipients only see the masked my primary email address with no trace of, so response of the invite obviously landed to my primary account properly. The only left issue is how to properly remove calendars from pst files to make the account's calendar the only calendar in profile, or, if possible, to trick outlook not seeing other calendars. I reviewed your "how to hide or delete outlook default folders", but you said the deletion isn't permanent, and hidding does not prevent Outlook from using it (the hidden calendar from pst). Other than the methods on your "delete/hide Outlook default folder" article, any alternative to that, and preferably set Outlook to think there is only one account's calendar as I have several PSTs linked in the profile and from time to time also linking other (backup) PSTs over network for period of time, so keep on deleting calendar folders in every each presented PST file isn't convenient, and prone to corrupting PST. Thanks!

    • Diane Poremsky says

      Your meeting invites are using the long address? Mine use the one I created on The long address is buried in the header but outlook isn't displaying it. (At least my outlook isn't using it for meetings.)

      on hiding folders- I'd use the utility so you can quickly & easily hide and unhide the calendars, but first I would delete the folders using mfcmapi and see if they stay deleted.

    • Alex Xu says

      Hiding calendar folder did not work, but after deleting calendar using mfcmapi, the invite response just worked, now's active sync service is working well between my work laptop (office 2013), Android phone (SGS3), iPad, but the home desktop (office 2007 using hotmail connector) is always taking forever connecting to the sync server. I am replacing my desktop soon, then will buy a copy of office 2013 for that.

      Many thanks! Also confirm you that free Google calendar sync indeed stopped working.

  215. Jamie B says

    I have one account in Windows 8.1 setup for my email ( It is set for email only. Now I am trying to add the account with the same but Windows tells me the account is already setup. How did you get the two accounts setup using the same email address? Or do I need to create an alias on

    • Diane Poremsky says

      Are you using the manual setup option? use as the domain for the Microsoft account.

  216. Ed M. says

    Hi Diane,

    Thanks for this post. Everything works, except the macro to send all the new calendar invite via the default email account. When I copy-paste the VBA code above, I get a run-time error:
    Method o'SendUsingAccount' of object '_AppointmentItem' failed.

    The debugger points to line:
    m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)

    • Diane Poremsky says

      Somehow I missed Set - also, the form might open a little faster is you use the .display line.
      ' (1) this the default account
      Set m_Inspector.currentItem.SendUsingAccount = olNS.Accounts.Item(1)

    • Ed M. says

      Me again... the updated macro works fine when I create a new invitation and invite others. However, as soon as I open an existing calendar entry (that I created for myself; or an invite someone else sent me; etc.), I get the following error:

      "You don't have permission to perform this operation"

      My macro settings are set to "Notifications to all macros" - as per the instructions in your post "How to use Outlook’s VBA Editor "

      And the above runtime error occurs with calendar entries created both before and after the macro was created.

    • Diane Poremsky says

      knock on wood that this one finally fixes the problems - the error is because the appt owner is set and it wants to set it again. We can fix it with an If Statement:
      If m_Inspector.CurrentItem.SendUsingAccount <> olNS.Accounts.Item(2) Then

      Set m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(2)
      End If
      it's working here in a quickie test at least. :)

    • Ed M. says

      Hi Diane,

      (I tried to post this before but I don’t think it went through; new attempt)

      The updated macro works fine to create a new calendar item, but there is a new problem now: every time I open a calendar entry, I get the following runtime error: “you don’t have appropriate permission to perform this operation”

      The debugger points to the same line: Set m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)

      I would appreciate if you could let me know what I need to change to avoid the error.

    • Diane Poremsky says

      It is here, i hold comments that need answered until I'm ready to answer so I don't lose them. :) I need to test it some more and try to repro. What type of email accounts are in your profile?

    • Ed M. says

      Hi Diane,
      Sorry for the delay in getting back to you - I was away off-line for a few days.

      Ok, I've just tested the new macro with the "if" statement - but the one in your post i.e. with (1) as opposed to the one in your reply above with (2). I got the same error; the debugger points to line: "Set m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)"

      I use two email accounts: for calendar/contacts synching purpose; and my business email on our company's domain which is hosted by MediaTemple. The latter is the email I used to post this reply.

    • Diane Poremsky says

      The 1 and 2 are for the accounts - 1 is the default, 2 is the second account listed in Account Settings.

      Does the error include any hints about what it doesn't like?

    • Ed M. says

      The error message is: "You don't have appropriate permission to perform this operation".

      However, contrary to an earlier version of the Macro (see my "August 5, 2014 at 8:54 am" post above), the runtime error occurs doesn't seem to be occurring with calendar entries I created AFTER the new macro was enabled. I am not sure yet what will happen with a calendar invitation I received from someone - as I haven't received an invitation yet.

      But at least there is some progress: indeed, with the earlier version, I was getting the runtime error even with entries created after the macro had been enabled.

      I hope this helps.

    • Diane Poremsky says

      I had that error message when i was testing it and I thought I posted about it here but don't see it. :( And i forget what caused it.

    • Ed M. says

      P.S. further to my response a few minutes ago - I've done a test creating a calendar entry on: 1) my iPhone; and 2) Outlook Web Access. When I try to open these two entries on Outlook desktop, I still get the runtime error with the same error message.

      So, in summary: the only time I don't get the error is with calendar entries created on Outlook desktop after the macro was enable.

    • Ed M. says

      Hi Diane,
      I would still like to figure out the proper macro. Any further thoughts on what might cause the macro's error with all calendar entries created outside of Outlook desktop (i.e. in iPhone, OWA, etc.)?

    • Diane Poremsky says

      That is the permissions errors? I'll see if i can repro it - I'm not really sure what is causing it.

    • Ed M. says

      As I said above, the error message is: "You don't have appropriate permission to perform this operation".

      I get this error when opening any calendar entries I created outside of Outlook desktop 2013 (i.e. in iPhone, OWA, etc.); as well as calendar entries I created in Outlook desktop before the macro was enabled; as well as calendar entries received from someone else.

      The only time I don't get the error is when opening calendar entries created in Outlook desktop 2013 after the macro was enabled.

    • Matt says

      Hi Diane,
      I am having the same issue as Ed. When I am using the VBA macro and I go to open an existing appt, I get a run-time error with the "permissions" error that Ed mentioned above. It seems to work fine for newly created appts though. My situation seems to mirror Ed's exactly.

    • Ed M. says

      Yes, this is the same permission error. In my earlier Reply a few days ago, I summarized when the error occurs. Hopefully you can repro it and find what's causing it.

    • Michael N. says

      I am having the same issue. Looks like the VB script kicks back the error Ed M. had in Outlook 2013. For instance when I start outlook, it looks like the script runs fine and the first meeting request is created as from my main e-mail account. If I later double-click on any calendar entry, I get the Error "You don't have appropriate permission..." Then I do not get the error subsequently, but new Meetings are shown from the Calendar-Only Account. Also, any appointments I am invited to by others do not sync with

    • Diane Poremsky says

      What type of email account is your main account? Is that calendar folder the one that kicks up the permissions error?

    • Michael N. says

      My main e-mail account is a Yahoo Bizmail account. I have removed the calendar item for the Bizmail account as per your instructions above, so the only calendar I have is my calendar. That is the one that is giving me the permissions error. The debugger sends me to the following line in the VB code:

      Set m_Inspector.CurrentItem.SendUsingAccount = olNS.Accounts.Item(1)

    • Diane Poremsky says

      The yahoo account is your default email account? (default on the account settings, email tab)

    • Michael N. says

      So, my two problems seem to be separate issues. I cleared the 'ThisOutlookSession' code to troubleshoot the issue I was having with meetings I am invited to. I still do not see those meetings on, but they show in my main calendar on Outlook 2013 (desktop). Might it be that the meetings are sent to my main e-mail account, not

    • Diane Poremsky says

      Meetings sometimes have a problem syncing up to if they were not sent to Which macro are you using?

    • Michael N. says

      I am using the macro you have above for the one problem. For the sync issue from invites happens with no macros also.

  217. Ernesto says

    Hi Diane,

    Thanks for the post, it's very helpful. However, I've followed all the steps (create a MS account with my real email, install the Outlook connector and configure the account) but when I try to set the Data File as the default I can't because it's "Not available"… The other Data Files's location is shown correctly, but for the account is says "Not available", and thus I can't select it to be the default…

    Any ideas on why this happens? And how can I solve it?


    • Diane Poremsky says

      If Outlook won't let you set it as default, close the dialog and return to outlook then try again or restart Outlook and try again. The 'not available' part is not a problem, it always says that when you use the connector, but sometimes it errors if the underlying data file doesn't exist when you select it.

    • Ernesto says

      I've restarted Outlook many times. I've even uninstalled the connector and installed it again… I always get the same error when I try to make it the default data file (The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings).

      BTW, I'm using Outlook 2010 connected to my company's exchange server which is the only email account configured. I also have a local .pst where I store all the emails and that's the default data file I'm using now.


    • Diane Poremsky says

      What version of Outlook created the pst file? It sounds like it is an older ANSI format pst. It needs to be the newer Unicode format.

      Are you trying to add an account? The error could be wrong - if so, it's trying to say that you can't set the connector account as the default data file when you have an exchange account in the profile.

    • Ernesto says

      I created the new .pst with the same Outlook (2010 - 32-bit) when I first got my Exchange account (so it was a new .pst to store emails from that account, not an old .pst). Right now the default data file is the .pst not the Exchange Account.

      I'm trying to set the account (that I've created with the same email address as the Exchange Account, since I just want to use it to sync the calendar) as the default data file (while the Exchange Account is the default email account as you explain) so the new calendar invites land in the calendar and not in the .pst file.

    • Diane Poremsky says

      When you have Exchange in the profile, it needs to be the default data file. The method on this page is for people with imap and pop3 accounts who need to sync as those accounts don't syncing calendar and contacts. Exchange accounts support EAS natively.

    • Ernesto says

      I see… But today the default data file is the local .pst and not the Exchange Account…

    • Diane Poremsky says

      Sorry, I worded that poorly. The bottom line is you cannot have data file set as default when you have an exchange account in the profile.

  218. Tim P. says

    Thank you for this information.

    I set up Outlook 2010 to sync with and my Android phone just as you explained and it works great. On the first run, I had contacts already in my phone and the sync resulted in many duplicate contacts which I “joined” with the existing contacts. The new EAS contacts each had an Exchange ActiveSync symbol beside them.

    Wanting my contact list to be consistent with as little duplication as possible, I deleted my entire contact list from my phone (after exporting them), so as to start with a clean slate. Now, I have one contact list that matches whether I’m Outlook or on my phone. However, ALL of my contacts on my phone now have that Exchange ActiveSync symbol.

    What I have discovered is that…
    • When I edit or add a contact in Outlook, it shows up on my Android
    • When I edit a contact on my Android, it is reflected in Outlook
    • But when I add a completely new contact by hand to my Android phone, it does not have the EAS symbol, and it does not show up in Outlook.

    Do you know how to make a hand-entered Android phone contact an EAS contact so that it sync? Thank you.

    • Tim P. says

      Yes. I currently have two accounts in Outlook: my “real” email and the account – which is set as the default datafile. And syncing works perfectly under three conditions, but not the fourth.

      1. An edit to an existing contact in Outlook is reflected on my Android
      2. A new contact added to Outlook is reflected on my Android
      3. An edit to an existing contact on my Android is reflected in Outlook
      4. A new contact added to my Android is NOT reflected in Outlook

      The only difference between a hand entered contact on my Android phone and the existing contacts on my Android is that all of the existing contacts have the Exchange ActiveSync symbol whereas a hand entered contact does not. None of the existing contacts were entered by hand into my phone – they were entered into Outlook and synced to my phone – appearing in my phone with the EAS symbol.

      It appears that only EAS contacts will sync, and apparently EAS contacts have to originate in Outlook / I don’t know how to make a hand entered Android contact into an EAS contact so that it will sync. Thank you.

    • Diane Poremsky says

      When you add a contact, at the top is a box with an account listed - you can click it to select another account - you need to have the account listed here. Screenshot

    • Tim P. says

      Diane, your screenshot helped me to clarify this and I think I have found the answer.

      When I go to add a contact to my phone, there is no box at the top and there is nowhere to indicate that I want this contact to be an EAS contact.

      Just to verify this, and look at other Android phones, I went to the AT&T store and explained the issue. Sure enough, on the newer phones you can indicate the type of contact that you are entering, but apparently my phone (Samsung Infuse 4G) is a little out of date and the operating system is a bit behind the new phones.

      So, the answer it appears is to either upgrade to a newer phone, or just accept that any contacts I enter manually will need to be re-entered into Outlook later (kinda defeats the purpose).

      But before I go one way or the other, do you think it would be worthwhile for me to consider a third party app like Companionlink or something else? I also have an ipad which I would like to sync as well.

      Again, thank you for all the work you put into helping people with this.

    • Diane Poremsky says

      Samsung hasn't released an update it? There is no way to move it to the correct account on your phone?

      Ipad will sync with just fine. But.... If you are only using calendar and contacts at, you could sync to iCloud and drop outlook.comn. If you can live with syncing only when home, use iTunes wifi sync and you'll sync directly with calendar and contracts in a pst file. There is an iCloud sync utility in the play store, i haven't used it, but some people said it was nice.

    • Tim P. says

      No update from Samsung unfortunately. When I enter a new contact into Outlook and it is synced to my phone, it is automatically placed into the Group called Microsoft Exchange ActiveSync, and it cannot be placed into any other groups. But when I enter a contact directly into my phone, the Microsoft Exchange ActiveSync account disappears, but I can put them other groups like family, friends, etc.

      So it looks like another negative about my current setup is that even with my synced EAS contacts, I can’t put them into additional groups. They’re all in one big EAS group by default.

      And yes, I am only interested in syncing contacts and calendar – and would prefer to have a two-way sync over-the-air.

      Is the utility you mentioned called “SmoothSync for Cloud?” But even if I get my Android synced with iCloud, how will I get Outlook 2010 synced? Thanks again.

    • Diane Poremsky says

      I'll have to check on the name (and will test it with my iCloud) - iCloud is the conduit - it syncs to iCloud with the app, outlook syncs to iCloud using either iTunes or icloud addin.

  219. dave says

    Hi, I am using outlook 2007, and set up the new account in outlook using the connector and the same email that i set up in Outlook on my computer shows the new account but i cannot send or email from this new account. both the password and user name and account are correct. Any thoughts on this? Thanks

    • Diane Poremsky says

      Do you get any error messages? Do you have 2 factor authentication enabled on the account? If so, you need to use the app password.

    • dave says

      no i don't have 2 factor authentication enabled. when i send an email from outlook from the new account, it just sits in the outbox. no errors, it is just never sent...

    • Diane Poremsky says

      Was the computer recently updated? I don't know if any updates would block it, but I would remove the account and try again, if it still fails, uninstall the connector and reinstall it.

    • dave says

      Ok, got desktop to sync with and sycn with android calendar but android calendar won't sync back to Any thoughts?

    • Diane Poremsky says

      Are you creating items on the correct calendar on the android? If you edit an appointment (on the droid) that you made in outlook, does the change sync?

  220. Derek Duncan says

    Thank you so much for this information. I'm not as tech as the next guy but thanks to your quick click for the register change it helped me get over the hump. After letting everything sync up last night my appointments on Outlook 2013 are not showing up anywhere on or on my Windows 8 phone. The calendar name is not event showing up on but oddly enough it IS showing up on the phone. Any idea how to fix that?

    • Diane Poremsky says

      Hmm. I've has a few people say that the calendar is on other devices but not on I'll have to look into it. As for the events not syncing, the calendar stalls when you move a lot of items over to it - select a few and add a category, then repeat. (Use list view) this usually kick starts the sync by making outlook think it was edited.

  221. Derek Duncan says

    It seems to be working in an interesting fashion. My challenge is that I have 3 profiles and the calendar items seem to be spread out over all 3. It works amazing though! The calendar and phone update to the other locations within 15 seconds of changing an appointment.

  222. Andy says

    A useful post and clearly very popular. I just wanted to point out a couple of issues I came across when trying to sync contacts across two PCs with Outlook 2007 via

    First, only a subset of the contact fields are supported. If you just use name, address, phone etc, you'll be fine, but I also use CustomerID and this doesn't get transferred via Exactly which fields are supported may be trial and error. This is a show-stopper for me.

    Second, although I didn't configure to pull email from my Outlook 2007 email account, I now get all my incoming mail routed to the folder (and instead of my personal folders. Also, although outgoing mail does get correctly routed via my outlook 2007 mail account, it saves the sent message into the folder. So I'm just pointing out that email is affected by this solution, which I wasn't expecting, but I could probably work with it.

    Thanks for the article Diane.

    • Diane Poremsky says

      Yeah, is limited - if you need all fields on all computers, Office 365 Exchange will do it. It's not free, but it's excellent for syncing everywhere and outlook will be identical on all computers. It works best if you own a domain name.

      Something is not right - the only way for mail to be delivered to folder is to either forward mail from the old account (usually set up on the old account's web access) or configuring to connect to the account. You can't use rules to add mail to the data file.

    • Andy says

      Hmm, I double checked my config to make sure I haven't got any references to my other domain and I know I'm not forwarding mail to the account as I only created it yesterday. When i look at the mail message in it has a note which says "It looks like this message was moved in another program (like Outlook). If you didn't move it yourself, try checking the program's anti-spam settings.". So I checked the spam settings and it isn't that, and I have no rules.

      Never mind, it's good to know it doesn't normally work like that and I could probably track it down if I was going to continue with this set up. I think an Exchange server is the way to go now as you suggested.

  223. JAY says

    wow-that's a very good post,can it sync with mobile app?
    End results I would like to sync my outlook 2007 on my pc to my mobile app,inc calender(most important).Thanks Diane.

    • Diane Poremsky says

      If you sync Outlook 2007 with using the Outlook connector, it will sync with the app or any smartphone's default mail app.

    • Jay says

      Hi Diane,
      I have outlook 2007 also and the outlook connector but the calendar is empty...
      Cant figure out what is wrong,how do I sync both?
      If I have this fixed I hope it will fix the sync with my mobile HTC...
      Thanks again Diane,

    • Diane Poremsky says

      In outlook, create a new appointment in the calendar folder. Does it sync up (and over to the HTC)?

      Do you copy the appointments from your Outlook Calendar into the calendar folder?

  224. Agnes says


    I've an offline PST and I want to sync my PST calendar items to my Hotmail calendar. I used Outlook 2013 to setup an my, I tried both configured it manually or automatically, The setup was using EAS and I checked the mail server is pointing to

    After the setup, I copied my calendar items from my PST to the Hotmail calendar folder, though they seem to appear under Outlook 2013, Those calendar items do not show up in my Hotmail calendar when I check in on the web.

    Is this expected? Contacts work fine, but not for calendar. Any thoughts?


    • Diane Poremsky says

      There is a bug in that moving or copying more than about 5 appointments into the Hotmail calendar at once, prevents the items from syncing. Adding a category to the items will often force a sync. Or save the old calendar as an ics (open it in Outlook, use the File, Save as menu) then import it into the calendar at I have the steps and screenshots here:

      Before doing this, you'll probably want to remove the appointments from the local calendar. Switch to a list view of the calendar and add the Modified field to the view. Sort by the modified date - everything imported will have the same date. Select all of them and Delete.

    • Agnes says

      If I export my PST to .ics, then import it back to, the items cannot be 2-way sync anymore, i.e., I can't update in my PST and reflect it back to, right?

      I also tried just copying 1 item with a category from my PST to my Hotmail calendar, this still does not make it show up in Hotmail calendar, does this work for you?

      I don't seem to have an option to force a 2-way sync between my PST and Hotmail calendar, any thoughts?


    • Diane Poremsky says

      If you save the calendar as an ics and import it in, then configure the account in Outlook, the calendar items will sync back down to the calendar folder.

    • Agnes says

      Is this a problem with Outlook 2013 or Hotmail? If I use Outlook 2010, will I still have this problem? Thanks.

  225. Thomas says

    Hi Diane.

    I'm sorry but these instructions are a little confusing to me as all I want to do is sync my Microsoft Outlook 2007 calendar with my Android smart phone calendar. I was using Google sync but it no longer works. Also will it be able to do a two way sync? Will I be able to enter a calendar event into my Android phone's calendar and will it auto sync to my Desktop Microsoft Outlook 2007 calendar? I currently have three Gmail email accounts in Outlook 2007, which work great but I really need the calendar to sync with my phone and vice versa.

    Thank you in advance and I really appreciate you taking your time to help us all out.


    • Thomas says

      Hello Diane,

      Wow, thanks for the quick response.

      Well I reinstalled Microsoft Office 2007 so I can start off with a fresh install of Outlook. I installed the Outlook connector then opened up Outlook 2007 and signed in with my email (so that's the only mail and calendar account I have at the present time). Then I set up my account on my Android smartphone through Microsoft Exchange ActiveSync, But there also was a choice, what's that for?

      All seems well, but sync seems sluggish and sometimes did not work with calendar across, any suggestions? Can I somehow change how fast it syncs/checks for changes?

      Also what did you mean when you said:

      "You currently have the outlook calendar in a pst file - you'll need to keep it in the calendar folder."

      Do I still need to do that? How?

      Thank you


    • Diane Poremsky says

      I recommend using the Exchange Active Sync account, not the addin, at least for contacts. You can't edit the contacts on the droid, only in outlook - but if you use a corporate account in the default mail app, you can edit them.

      To move (or copy) appointments to the calendar in Outlook, switch the calendar to a list view then select all (Ctrl+A), copy (Ctrl+C), and paste into the new folder (Ctrl+V).

  226. David says


    This is absolutely awesome. And after using for a week it looks like you've covered everything. I didn't realized I needed to install the connector so I got the same errors as others. There are a bunch of people who have been looking for this solution for years in order to sync their iPhone with Outlook. Many have used Google Sync but that applet was unsupported, a little buggy and was disabled by Google on Aug 1 2014.

    Thanks for taking the time to do this!!!


  227. Aunty Jenny says

    Please help me! I've just upgraded my computer from WinXP to Win7(64 bit). I have reinstalled Office 2007 (including Outlook) on my new computer. On my old computer, on Outlook, I was able to show a number of Hotmail ( calendars - my own, my husband's and a "Family" one we set up. However, I can't figure out how to make them show up on my new computer's Outlook.

    I'm not sure whether the following is connected to the problem or the solution: I did install the Outlook Connector program, However, having restarted Outlook, and seeing that I have "" on the list under All Mail Items, if I click on it, I get an error message: "The set of folders cannot be opened. The file C:\Users\Jen\AppData\Local\Microsoft\Outlook\jenstosser_hotmail.ost is not an offline folder file." My knowledge level stopped about seven words into that message. The rest of it is gobbledigook to me.

    • Diane Poremsky says

      You need to install the outlook connector and set your account up in it. You shouldn't get that error message. I'd try a new profile - create it in control panel, mail.

    • Aunty Jenny says

      I tried that - twice! The first time I uninstalled Outlook Connector and re-downloaded it and reinstalled it. No change except that now outlook asks for my password 3-4 times for my hotmail account and then changes the name in the hotmail bit from my email address to just "Jen Stosser". The second time I did this, I also rebooted the computer completely after uninstalling Outlook Connector and before reinstalling it. Same difference :-(

    • Diane Poremsky says

      The name change is expected - it pulls that off the server. What firewall and antivirus are you using? The multiple password dialogs make me wonder if something is blocking it.

  228. Aunty Jenny says

    thanks for your quick attention! I'm only using MSE on this computer. No other antivirus or anything like that. (Sometimes the computers at work ask for multiple passwords - I'm on leave for a couple of weeks, but I might ask the IT guys there what they do to fix that problem when it comes up there, when I get back.)

  229. Scott says

    Hi Diane,

    I watched your video and my eyes glazed over after about 30 seconds. It assumes that we know what POP accounts and MS accounts are and that we need to somehow link them together for goodness knows what reason. Like most people I am trying to sync my desktop with my cell phone (Contacts and appointments). I know what a POP account is, but have no idea what you mean my MS account.

    You refer to a POP account, Is this a Hotmail account or can it be an account from anywhere, such as one of my Comcast accounts? You say that you have already set up a MS account for this email address. What does that mean? My guess is that you added the email address in the account settings of Outlook 2013. But there was already an email by that name set up in Outlook. What are you doing?

    Based on what I do understand MS does not have a program which will accomplish this automatically. It might be helpful if you provided an explanation (outline) of just what it is that your system does and how it does it so that we can get a grip on what you are doing in that video.

    • Diane Poremsky says

      A POP account is typically an account from elsewhere - it's usually how Comcast and most other ISP accounts were set up, although this is changing and more are supporting IMAP. The difference between the two is that POP downloads mail in the server's Inbox, IMAP syncs all folders between outlook and the server, including sent mail. Neither account type stores calendar and contacts on the mail server. Look in File, Account Settings -the account type is to the right of the account.

      Microsoft account is what was formerly known as Passport or LiveID. Many people use their Hotmail, msn, or addresses for the Microsoft account but you can use any email address to create a Microsoft account. If you don't have a Microsoft account (LiveID or Passport for really old folks :)), you can sign up for one using your Comcast address or you can create a new address. See for more information.

      You can have more than one account of the same name in Outlook - Outlook adds a number to the end to identify it. You need the Microsoft account to sign into so you can sync calendar and contacts to the server and with smartphones.

  230. Mel says

    Hi. I am running outlook 2013 and am trying to set up my android phone to sync with Outlook 2013 calendar. I have followed your step by step instructions up until testing the macro. When I hit run, it says Run-time error '91' Object variable or With block variable not set...any suggestions?

    • Diane Poremsky says

      That usually means the code has an error - I'd guess it's with one of the calendar paths but I'd need to see the code you are using to be sure.

    • Rodrigo says

      I'm also having this problem, with Outlook 2013. The code is supposed to be used as-is shown on the post, right? Or something needs to be edited?

      BTW, thanks for your posts, really useful stuff for Outlook users.

    • Diane Poremsky says

      The only change would be with this code: olNS.Accounts.Item(1) - the 1 is the account in the order they are listed in the Account Settings dialog.

      What type of email account are you using? I know its kind of buggy with an imap account.

    • Rodrigo says

      POP3. Anyway, I've changed things meanwhile, and decided to stick with iCloud add-in, along with a 3'rd party tool to automatically perform a 2-way sync between outlook default calendar and icloud's calendar. For seamless calendar use/integration between iDevices and Outlook, this seems to be the best way.


  231. Tim says

    On your recommendation I switched from using EAS ActiveSync to iCloud to sync my contacts between iCloud, Outlook, iPad, and Android. This all works nicely. So, now I wanted to try adding ACT! into this mix.

    ACT! Sync preferences allow me to precisely define which ACT! Contacts to sync, but not which Outlook Contact folder to sync with – it automatically syncs to the default account folder rather than the folder of my choosing. Therefore, I wanted to set my iCloud data file as my default data file so that ACT! will sync with Outlook – and complete my chain of sync locations.

    My iCloud account is IMAP, but I don’t need to send email from this account. I’m already using a POP3 account to send email.
    When I set iCloud as the default data file, I get a message when Outlook starts: “For best performance, iCloud should not be set as the default data file. You can change this setting in Windows Control Panel under Mail, Data Files.”
    If I move my iCloud contacts into Outlook’s default contacts folder, they no longer sync with iCloud.

    Two Possible Solutions:

    1. Switch to my iCloud email address as my main email address and set it up in Outlook as the default email and default data file.

    2. Set up my current non-iCloud email address as an iCloud alias address so that all of my mail that comes through this account will arrive at my iCloud email address. Then set up this iCloud alias address as my default email address and default data file in Outlook.

    Is there a better solution that either of these two? Is this just too many sync locations in the chain?

    Thank you for your help.


    • Diane Poremsky says

      The iCloud email account doesn't factor in, only the iCloud calendar and contacts. Does outlook work with the iCloud set as default? If it seems to work ok, and you can send mail from the imap account, use it. If it crashes with the iCloud calendar and contacts file set as default, you have no choice. :) If you are not using the iCloud email account (the imap account) you can remove it from outlook to reduce the confusion.

  232. lbob999 says

    Hi, I've followed the instructions on setting up Outlook 2010 calendars to sync with, but it doesn't seem to be showing the appointments in and vice versa? can you help? Thanks

    • lbob999 says

      Actually it has worked but took a good 30 mins before it synced. How can I changed the sync time, or force to update with new appt from outlook? Cheers

    • Diane Poremsky says

      Unfortunately you can't change the sync time, but its my experience that appointments and contacts usually sync within minutes. If you need to force a sync, hit send and receive.

  233. naarwebz says

    I have managed to setup 2 desktops to connect to with outlook connector, they are both syncing calendar entries with each within 5 minutes or so (send and receive for quicker sync).
    So my entries are showing on 3 places, 2x desktop and online on

    my question is this:

    Can I configure the account (via connector) on another 10 desktops so they all sync with each other? I mean will Mr. Microsoft allow me to do this? Will it work to have 12 desktops setup with 1 account and sync calendars at the same time?

    ( i used to have google sync and worked great for 40 desktops with 1 account, but Mr. Google decided to take this away from us)

    Please advice

    thank you

    • Diane Poremsky says

      It will work if they aren't all running at once. I'm not sure if there is a limit to how many systems can be connected at one time. I know with Outlook 2013, it can trigger an error if too many connect at once.

    • naarwebz says

      Hello Diane, thank you for your reply.
      Just an update: I have configured the same setup on 15 desktops and the whole day users were adding/sharing calendar entries at the same time and everything worked perfect.

  234. Robert says


    Thanks for the info. I have completed most of this, but i noticed that when you added your to Outlook, you have a list of folders like calender, contacts, etc showing under your account. All those folders do not show up under my account and I am not sure how to add them, even in How do you do it?

    • Diane Poremsky says

      Are you in the mail module? Ctrl+6 will put you into the folder list, where you'll see all of the folders in the mailbox.

    • Robert says

      Thanks for the reply, now it shows them. I can see all the birthdays & calender items but it is showing my contacts are empty. Shouldn't my contacts from be showing? I made the data file for it the default.

    • Diane Poremsky says

      Yes, you should see the contacts that are in, as long as they are not linked contacts because you are signed into facebook, linkedin or other services in The linked contacts won't sync to outlook. If you create a contact in outlook, does it sync to

    • Robert says

      I just tested it, and I created a contact in outlook and it does show up on Just not the other way around. Any ideas?

    • Diane Poremsky says

      No, as long as the contact is stored in (not there because it's linked from another source), it should sync. If you go to and create a new one and it doesn't sync, check the sync issues folder (Ctrl+6 to see the folder list).

  235. Mike says

    Hi Diane,
    Thank you for your very accurate explanations on this website. I'm encountering the exact same problem than Sam described on July 10th 2014, and he apparently did solve it within a few days. Do you know something more about his solution?
    Thanks in advance!

    • Diane Poremsky says

      No, I don't know more, sorry. I thought maybe an update was installed and it fixed itself or it was "user error" and he had something not configured correctly.

  236. Mike says

    Ok no problem, thank you for your answer though. I don't think the problem has been fixed since I'm still fighting with it. Is there any way to get me in contact with Sam, so that I can ask him please? I don't have access to his email address through this website, maybe you can... thank you so much for your help!

  237. AW says

    Hi Diane,

    I am using the EAS, and my calendar events are not always syncing? Its picking and choosing which calendar events to sync. I enter them all in outlook 2013 and have to go onto to verify they are showing up! I seem to be entering them the same not sure where the problem is? Any ideas?

  238. Diana says

    Hi Diane
    I think you may have answered this question but my very limited computer knowledge needs further clarification. I am using outlook 2010 and wanting to set up an account so I can access my calendar on my android phone given the sync they provide does not work accurately. I followed your instructions and have an profile. However I do note that my calendar is not listed under any of my email addresses like in your tutorial rather a separate category below the email addresses as is my contacts. When I go to set the account as my default under data files I have my "real" email address, my - microsoft\outlook/ and then what is set as default outlook data file - documents\outlook files/outlook.pst. I hope this makes sense to you and there i a way for me to set this account up to sync my calendar... Thanks so much it is great to have a forum like this to pose these questions for "dummies" like me

    • Diane Poremsky says

      You are using the outlook connector, so this should be the one you set to default data file: microsoft\outlook\

      If you switch to the folder list (Ctrl+6), you can see which data file each folder is in - where they are in the calendar and contacts navigation pane is less important - you can drag the folders to different groups.

  239. Diana says

    Thank you so much Diane I am getting there. However when I go to set the registry key as per your tutorial I do not have the option of Mail. I am using Outlook 14.0. Again Thanks

    • Diane Poremsky says

      You should have the key down to Outlook. If any keys under that don't exist, you need to create then.

  240. John says

    Hi Diana.

    I am using Outlook 2013 via a university 365 subscription. The account is the default pst data file. When I add things to my calendar when I am in Outlook 2013, they show up just fine on my calendar, and vice versa. However, I get a daily email from the telling me there is nothing on my schedule when, in fact, my schedule is overbooked. :-) How come I get that sort of email? Why isn't recognizing those entries and sending them in my daily email? Seems odd, no?

    On a separate note, I have seen your postings in various threads and you really are incredibly helpful. If Microsoft isn't already paying you, they certainly should be. Took me four chats with MS the other day to get a resolution that I later saw you provide via one reply to a question. Kudos to you.

    • Diane Poremsky says

      Do you have more than one calendar configured in Each calendar can have it's own notification settings. In, go to Calendar's Options, then double click on the calendar name at the top.

      Are the items you added to the calendar marked Busy? (I don't know if this matters, I'll have to enable daily agenda to check.)

  241. Jeremy Mumford says

    It has taken me a week of searching and using Microsofts supposed 'help' and wizards etc to get to the point where I can sync to my Windows phone from my Windows 7 desktop Outlook.

    This is a well written, clear and concise set of instructions and should be applauded. Why Oh why don't Microsoft use this lady ? Why is everything so hard with Microsoft ??

    Thanks Diane

  242. . Jones says

    I did not read all the way through 2years worth; I tried searching for my problem and did not find it.
    I have Outlook 2010 running on a Win7 64 bit system.
    I have the outlook connector installed.
    When I add any or email account, it adds correctly and 'works', by which I mean I can send and receive email. However, when I click on the Data tab, the location column for those email accounts says "not available".
    If I create a calendar item via the web interface for name@hotmail it shows up on the calendar in ourlook for that account. But if I create a calendar event in outlook, it does not show up in the web interface.
    Can you make any sense of this?

    • Diane Poremsky says

      "Not available" is correct for Outlook Connector accounts (and you can still set it as a default data file). Do you have more than one calendar in Outlook? Are you creating the event in the Outlook Connector calendar? If the connector's data file is not set as default, appointments are only created in it if you have that calendar open.

    • C.Jones says


      OK, I think I am making progress.
      1. I set the 'not available' data file as the default data file in Outlook 2010 on my laptop. Then I found the associated calendar file and added a test appointment. Then I logged into my account and created a test appointment in the calendar there. After some manual efforts to force syncs, Each appt appeared in both views. (I did the same for the Contacts file)

      So, this what I do next:
      2. On my desktop computer, in Outlook 2010, I repeat the process. That is, I add the account to Outlook 2010. then I set its data file as the default. Having done that I should see the two test appointments from above, correct?
      From then own changes I make to my calendar or contacts on either the laptop or desktop will be reflected in the other.

      If that is correct, then .....
      3. What do I do on my Android phone and tablet? Do I use the associated People and Calendar apps and have them sync to the account?

      Thanks once again for your valued assistance.
      - c.jones

    • Diane Poremsky says

      #1 - they should sync on their own on a schedule set by Microsoft, but yeah, you need to force a sync when testing.

      #2 - Yes. Add it to the other outlook, set the data file as default and changes will sync between Outlook and the server.

      #3 - On Android, I recommend setting the account up using the android app, not using the app from Microsoft - contacts aren't editable in the app at this time. Use the mail app to set it up (it will put the account under the corporate accounts in the Settings dialog). The calendar and contacts will then sync to the people and calendar apps.

  243. Adam Scott says

    Hello. I'm losing hope on a solution to my problems. However, let's see if anyone here might help out. I'd like to stop the autosyncing of contacts via my exchange account, or at least stop it on seleted computers. I initially setup the exchage account only to sync calendars.

    Then suddenly contacts the began to sync everywhere. This is a problem for me. Is there any way to stop it ? I want to sync calendars but not contacts on select pc's

    • Diane Poremsky says

      You have one option - Sync filters. The folders will show up but be empty and are per data file, so they need to be configured on every computer. Right click on the folder, choose properties then Synchronization tab. Set up a filter that will not apply to anything. Maybe email field of or so only contacts with that address will sync - you could use your own address in the filter actually.

    • Diane Poremsky says

      BTW, I'm assuming by "exchange account" you really do mean an Exchange account, not an Exchange ActiveSync account. You can't set a sync filter on EAS accounts.

  244. Stephen Cohen says

    Hello. I'm trying to sync my calendar and contacts on 2 computers running Windows 7 and 8.1, both of which have Outlook 2013, and my Android phone. I made an error in setting up the EAS accounts originally by only setting the EAS email accounts as defaults, but then went back and set the data files for the EAS accounts as defaults. The contacts seemed to sync, or at least 4,791 out of 5,754 did, but the calendar does not. I get the message on both computers that "all folders are up to date." Do I need to delete the accounts and start all over? I'd be grateful for any light you can shed on my problem. Thank you.

    • Diane Poremsky says

      Was the calendar in or did you move the appointments from a pst file in outlook to the calendar? The calendar is notoriously bad at syncing everything when you move appointments in. It's recommended to save the calendar in outlook as an ics then import it at to seed it with existing events.

      New items created directly in the calendar should sync up ok.

  245. Stephen Cohen says

    I put the calendar in and there was a lot to sync. I've exported/imported outlook items before as .pst files, but I haven't saved calendar information as an .ics file. Could you please explain how I should do that? Also, I've tried adding new calendar items which don't sync now - do you think that should be solved by my importing an .ics or .pst file first? Thanks again.

  246. Stephen Cohen says

    I saved my calendar as an .ics file and was able to import it to It still does not sync with Outlook 2013 on my 2nd computer. Could it be because I have more than 1 account? It seems as if the EAS account on my 2nd computer is not looking for the correct data file on the server. Thank you in advance for your thoughts.

    • Diane Poremsky says

      As long as you are have the same account configured in both outlook's, it should sync to that account's calendar folder.

  247. Gina says

    Hi Diane,

    Thank you for the always helpful articles, I wish I was at a higher level technically so I could take more advantage of your advice!

    I am a little confused so I'm hoping you can help me.

    I have a Gmail address with my own domain (google apps) that I check via Outlook. Outlook is where I enter all my appointments and contacts, etc. The only time I sign into Google Apps if it I'm not home. I would like to have the calendar items and contacts I enter into Outlook also be available on since the sync between Outlook/
    Google doesn't work any more. Is this what your solution accomplishes? And can any changes be made 2 way?

    Also, is that going to change anything in how I do things now in Outlook? I'm confused about forcing the default account - the default account should be the Gmail one I've been using all this time right? Not the new Outlook connector one. Also is there a way to "view" the mail that's in outlook via so I can see everything in one place or is that not a good idea (I think you advise against using to pull mail.)

    Thanks in advance,

    • Diane Poremsky says

      Yes, this solution will sync your calendar and contacts in Outlook with - it's 2-way sync. You won't set as the default email account, only as the default data file. Your default for email will remain the google account.

      While you can configure to collect mail from other servers, it's better to keep using google directly, especially if you want to reply with that address. Outlook will reply using the address.

  248. c.jones says

    My desktop computer is my main computer/repository. Before I make these changes in Outlook 2010 on my desktop, I have these nagging questions:

    When I have set the 'not available' data file as the default, my calendar and contact items should be syncing with my (web) account, yes?
    So what is happening to my emails? Where are they being stored?

    Let's say I have these accounts:,,
    A has an outlook.pst data file. B has its own .pst file as well.
    C and D use the Outlook Connector.

    (1) A and B have their data/folders/items stored in their respective .pst files, correct? They could actually be stored in a single .pst file had I set it up that way, correct?
    (2) where are the emails (and calendar and contacts, etc) for C and D stored? Are they in .ost files for their respective accounts (for use when offline)?

    I follow your instructions and create, which also uses the Outlook Connector.
    Now I make the A2 datafile the default.
    I copy my contacts and calendar items from the A folders to the A2 folders.
    (3a) what happens to my A emails the next time the ISP server is contacted and new A emails are downloaded?
    (3b) what happens when I create and send an email from account A?
    (3c) what happens when I create an email in account A and then save it?

    (4) Basically, where are the folders: A.inbox, A.sent, A.drafts?
    (4a) are they in the A2.ost?
    (4b) are they then synced back to
    (4c) or something else?

    (5) I found that I can share A2's calendar by doing a web login, go to Calendar, select Share, and indicate C and D. Also, I can make them co-owners so that they have full read/write/update/delete access.

    Finally (for now at least, and again I appreciate your patience)
    (6) do you know of a procedure or a good application that would provide calendar and contact sync between and

    Thanks again eversomuch.

    • Diane Poremsky says

      When I have set the 'not available' data file as the default, my calendar and contact items should be syncing with my (web) account, yes?
      So what is happening to my emails? Where are they being stored?

      Yes, the calendar and contacts at will sync to outlook. Email in your account will sync. Email in other accounts will download or sync to outlook, in their own folders, not into the default

      1. A & B (Isp and gmail) can share a data file IF both are POP3 accounts. If one or both is configured as an imap account, they need their own data files.

      2. Each account configured as an EAS account (or using Outlook Connector) will have their own calendar and contacts folder.

      3. If you create an account to "link" with the A account, can collect mail from the server for you. The mail will be in (and may be left on the isp mail server). When you send mail using this account, it will be sent using the address, not the isp address.

      4. folders will in the A2 account's data file and calendar and contacts will sync. You can't add mail to the folders - needs to download it - so only sent mail will sync up, along with changes (like read/unread or deleted).

      5. There are some utilities that will sync outlook and gmail. see for a list.

  249. C.J. says

    "outlook has stopped working"

    Do you know of any reason why following these instructions should cause Outlook (2010) to "stop working"? I added using the Outlook Hotmail Connector to outlook 2010 on my desktop and laptop. I set its data file as the default on both systems, copied my Outlook calendar and contacts into the hotmail account, and it has been working as advertised.

    However, now Outlook "stops working" on a regular basis on both systems.

    I have ensured that both are up to date, that the Connector is up to date. I have removed and re-added the hotmail accounts. (note that in addition to the shared on both the desktop and laptop. I also have 2 or 3 other hotmail accounts connected. This is not a new configuration - it was that way before I set the shared data file.

    ANYWAY - do you have any ideas? When I get the "Microsoft Office has stopped working" message and I click on 'more details' I find BEX event. When searching that I have found old (from 2010) and unsatisfying suggestions relating to Office 2010. I find newer informatino relative to Office 2013 but do not know if it is applicable
    Is there any reason that I should use a 'new' account instead of an 'old' account?
    My fall-back is to reset the default data file back to the outlook (ISP) account and see if the problem persists or goes away.

    Finaly, I am running Win 7 64-bit on both systems fully up to date.

    • Diane Poremsky says or Hotmail: it doesn't matter. Both use the same servers.
      What antivirus do you use? That can cause issues with outlook, especially if it installed an outlook addin. Disable the addin so mail is not scanned.

    • C.J. says

      I may have found the circumstances causing Office to "stop working."

      I have 3 accounts:,, C@hotmail.som
      My shared calendar belongs to A.

      I used Outlook on my desktop and laptop to access and the shared calendar worked just fine. I also added and and could send/receive email from them as well.

      Then I had a "brilliant" idea - for those times in which I accessed B or C via the web, I thought it would be convenient if I could have access to the synced calendar as well. So I web-logged onto A and shared its canendar with B and C. Nice, yes?

      However, the next time I accessed B and C through Outlook on my laptop and the desktop, A's shared calendar showed up in the B and C accounts as well. I began getting lots of sync errors (only visible when you do a ctl-6) which provided no useful information (to me) except to indicate that something was wrong.

      I finally guessed that I might have some kind of 'circular reference" with the shared calendar. That is, a change in Outlook to the shared calendar gets sent/synced to, then with, then shows up again in Outlook.
      So I unshared the calendar from B and C and now the shared calendar appears only once in Outlook, Since then Outlook has not crashed. I am keeping my fingers crossed.

  250. Gordon SHaw says

    Hi Diane,
    Outlook 2013, followed your instructions and default mail account and sync all works very well thank you.
    The only problem I have is when I send a file to Outlook for emailing from my accounting software the mail goes into the outbox of, the mail is sent and retrieved by the receiver with the correct return email address for default mail and not outlook.

    But the the email itself does not appear in sent items of either main email or outlook email folders.
    Can you shed any light on the phenomenon.

    Thank you for your kind assistance.

  251. Gordon SHaw says

    Yes they are in the Outbox of my folder and they list as sent on the email status field, but do not show up in any of the Sent items folders of either folder or main email folder.

  252. Gordon SHaw says

    Hi Diane
    I am not sure why but I installed a new version of the program I was using and the problem has ceased, it must have been a glitch after 2013 was installed and I made the changes discussed on this blog, just some kind of conflict.
    I apologize for using your time and again thank you very much for your assistance.

  253. Steve Linke says

    Hi Diane,

    I am running Outlook 2010 on Windows 8.1. Some of my pst/ost files keep becoming corrupted, but that is an entirely different issue for which I have not come up with a reason or solution. In any event, I have been able to restore almost everything, except that I lost my "personal" calendar in Outlook 2010. I am pretty sure that I had been syncing it with an account, because my personal calendar appears to be in one of my accounts with all of my latest updates.

    I am now trying to re-sync that online personal calendar back with Outlook 2010, but I am very confused. I have a work email and calendar (Exchange account) and several Gmail email accounts in Outlook 2010. My username for the account that contains my calendar is actually one of my Gmail email addresses, which may be increasing my level of confusion on what to do.

    It seems like the answer to my problem is in your post, but I can't for the life of me figure out which exact steps I need to take. Could you help?


  254. Steve Linke says

    Don't bother answering the question I just asked, because I figured it out. I was doing the correct thing but just not allowing enough time for a full sync before looking at the calendar in Outlook.Now to figure out why my pst/ost files keep getting corrupted.

  255. Ron says

    I have several Windows devices running either Outlook 2010 or 2013. I also have 2 Windows Phone with Outlook. I use one Microsoft account and sync all of these with the Outlook connector for the 2010 version or EAS sync for 2013. Mail comes in fine on all devices. However, many times when I delete a message on one machine it does not delete on the others. It seems random, sometimes they delete and sometimes they don’t. I check and it always deletes there, but it seems the devices are unable to sync correctly with So all my various devices now have emails that have been deleted on other devices. None of them have the same emails. Why does this happen? Is it a bug Microsoft has not fixed? Is there a way to fix it? Can I delete the .ost files and let it resync?

    • Diane Poremsky says

      You can delete the ost and let them resync. Note that syncs on a schedule and it can take a few minutes to an hour for changes to show up. But users have noticed that there are sometimes issues syncing if the computer was asleep or offline - when it's back online, outlook 2013 won't always sync. (2010 seems to be ok.)

  256. Faye says

    Hi Diane,
    thank you for you fantastic explanations about things I wasn't even aware I needed to know! :) I have used the methods described above a couple of time