If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, and they were not imported, see Outlook Contacts are missing when you click the To button for a common problem affecting Microsoft Outlook.
Addresses imported into the Contacts folder from sources other than the Personal Address Book (a) may not appear in the Address Book display and (b) may not show all fields when Inserting Addresses in Microsoft Word Documents.
In case (a), the e-mail address has not been "resolved," using the Check Names function. Resolved addressees are underlined in the E-mail fields in the Contacts record. You can either open each record and use Tools | Check Names or press Ctrl+K (use the Next Item button to browse through quickly) or add VBScript to a form using the technique in the MSKB article How to Programmatically Resolve a Contact E-mail Address. Or, you can use the Resolve E-mail Address Utility.
Resolve Addresses using VBA
Public Sub ResolveEmailAddresses() Dim objOL As Outlook.Application Dim objNS As Outlook.NameSpace Dim objContact As Outlook.ContactItem Dim objItems As Outlook.Items Dim objContactsFolder As Outlook.MAPIFolder Dim obj As Object On Error Resume Next Set objOL = CreateObject("Outlook.Application") Set objNS = objOL.GetNamespace("MAPI") Set objContactsFolder = objNS.GetDefaultFolder(olFolderContacts) Set objItems = objContactsFolder.Items For Each obj In objItems 'Test for contact and not distribution list If obj.Class = olContact Then Set objContact = obj With objContact If .Email1Address <> "" Then .User1 = .Email1Address .Email1Address = .User1 ' .User1 = "" .Save End If End With End If Err.Clear Next Set objOL = Nothing Set objNS = Nothing Set obj = Nothing Set objContact = Nothing Set objItems = Nothing Set objContactsFolder = Nothing End Sub