If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, and they were not imported, see Outlook Contacts are missing when you click the To button for a common problem affecting Microsoft Outlook.
Addresses imported into the Contacts folder from sources other than the Personal Address Book (a) may not appear in the Address Book display and (b) may not show all fields when Inserting Addresses in Microsoft Word Documents.
In case (a), the e-mail address has not been "resolved," using the Check Names function. Resolved addressees are underlined in the E-mail fields in the Contacts record. You can either open each record and use Tools | Check Names or press Ctrl+K (use the Next Item button to browse through quickly) or add VBScript to a form using the technique in the MSKB article How to Programmatically Resolve a Contact E-mail Address. Or, you can use the Resolve E-mail Address Utility.
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Last reviewed on Sep 12, 2011
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