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BCM Errors after October 2017 Outlook Update

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› BCM › BCM Errors after October 2017 Outlook Update

Last reviewed on February 8, 2018     8 Comments

October 19, 2017 by Diane Poremsky 8 Comments

If a home page isn't set on the BCM folder, you'll get this error message when trying to click on the any BCM folder that uses dashboards to display folder contents (which are most of the pages).

Business Contact Manager for Outlook could not complete your last action or action. Please try again.

BCM error message

Users with the database on a remote machine will receive the following error message.

"Business Contact Manager encountered a critical error during startup and will be removed from this profile.."

This error began with the Outlook update released on October 10, 2017. The security update removed the Home Page tab from all folders, in an effort to increase security. Outlook 2013 and Outlook 2010 are affected, Outlook 2007 should be Ok as it no longer receives updates.

The fix: add a registry key to re-enable home pages.

Home Page Sample

Remember: if a registry key doesn't exist, you'll need to create it!

Outlook 2013

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\15.0\Outlook\Security
DWORD: EnableRoamingFolderHomepages
Value: 1

Outlook 2010

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\14.0\Outlook\Security
DWORD: EnableRoamingFolderHomepages
Value: 1

Do it for me

Outlook 2013 Outlook 2010

More Information

Outlook 2013: Description of the security update for Outlook 2013: October 10, 2017 (KB4011178)
Outlook 2010: Description of the security update for Outlook 2010: October 10, 2017 (KB4011196)
"Outlook Folder Homepages are missing"

BCM Errors after October 2017 Outlook Update was last modified: February 8th, 2018 by Diane Poremsky

Related Posts:

  • Outlook Folder Homepages are missing
  • BCM Errors after Upgrading to Windows 10
  • Folder Home Pages aren't available
  • Outlook's June 13 2017 Security Update

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Scott

I've added the key but after the latest update to outlook KB4018314 it is still having issues. Also i'm curious--where exactly do you go to pull up the homepage tab? none of my outlook folders have if with or without the registry key.

Vote Up00Vote Down Reply
March 22, 2018 2:07 pm
Diane Poremsky
Diane Poremsky

If you don't see the home page tabs in Properties for any folder, I'm guessing the key is not set correctly. Did you use the reg file or create the key yoursaelf? (Try the reg file.)

Vote Up00Vote Down Reply
March 22, 2018 5:10 pm
Chris
Chris

Thanks for being a plus sign on the planet. You've made a positive difference with a real solution.

Vote Up00Vote Down Reply
March 1, 2018 12:28 pm
Bob
Bob

Thank you so much for helping us keep BCM running. I have been using this program since the very first version and despite the issues and the lack of commitment from MS, i still find it the best tool on the market for what i do.

Vote Up10Vote Down Reply
November 27, 2017 6:58 pm
Frank
Frank

Thank you for this!!. It worked for me. After a few hours support from MS, they could not solve this problem. Its a shame !
I used the button "Do it for me". Its not clear to me how to make a key in registry
Thanks!

Vote Up00Vote Down Reply
November 23, 2017 10:20 am
Mark
Mark

Thanks for this. I’ve been puzzled by this ever since the October update. I use BCM everyday in my business and had to do a restore of my computer to be able to access my data. I will try this solution. I apologize for my ignorance but where do I add the registry key text? Thanks!

Vote Up00Vote Down Reply
November 7, 2017 1:28 am
Diane Poremsky
Diane Poremsky

The easiest way is to choose your version of outlook in 'do it for me' and run the reg file, otherwise, browse to this path (with the correct version #) in the registry editor.
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\14.0\Outlook\Security and add that key.

Vote Up1-1Vote Down Reply
November 8, 2017 7:13 am
Ernie Madera
Ernie Madera

Dear Diane,
Your help was invaluable!
Thank you!

Vote Up2-2Vote Down Reply
October 21, 2017 11:20 pm

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