Enter Network Password dialog keeps popping up

Last reviewed on July 7, 2014

Applies to: Microsoft Outlook 2010, Outlook 2007, Outlook 2003 and older versions

Outlook 2011 for Mac: a recent update is causing password issues. Try deactivating AppNap.

Comcast users who are having problems need to change the outgoing server to use port 587 or 465 and set Use this following type of encrypted connection to None . Screenshots of the dialog are here

Network password dialogWe’re seeing a rash of Outlook users complaining about the Enter Network Password dialog box constantly popping up and a send/receive error.

Task ‘AT&T – Receiving’ reported error (0x800CCC92) : ‘Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [AUTH] invalid user/password’

There are several causes for this problem. Outlook could be locked out because another device is checking mail, your profile could be corrupt, or the stored password could be corrupt.

If you are using an AT&T / Yahoo account, try the solution at Log into the account online.

While many complaints are coming from AT&T/Yahoo users, the network password dialog problem is not limited to AT&T or Yahoo email accounts.

Using Outlook and a Smartphone | Corrupt Profile | Corrupt Password storage
Yahoo / AT&T Users | More Information

Outlook is locked out because another device is checking mail

This is most common when you use a POP3 account and a smartphone or multiple computers to check your email. This should never be a problem when you use EAS, Outlook Hotmail Connector or Exchange mailboxes, but a few IMAP users said they were locked out due to too many devices accessing the server.

After trying everything in the KB article, uninstalling and reinstalling Outlook and a host of other (useless) solutions, one user realized the dialog stopped coming up when his iPhone was turned off.

Turn off all devices and close all but one email client and see if the problem goes away.

If this is the cause, you can reduce the frequency of the network password dialog by setting Outlook and the smartphone or tablet to check mail less often or switch to IMAP if possible. If using an AT&T/Yahoo account, you can also switch to the yahoo servers to end the password dialog.

Corrupt profile

Your Outlook profile may be corrupt. If this is the cause, a new profile will fix it. See How to create a new profile if you don’t know how to create a profile.

Corrupt password cache

In some cases the problem is a corrupt password cache. This is more common with Windows XP, less common with Windows 7/8 (the password cache is handled differently in Windows 7/8 and less likely to become corrupted.)

Remove passwords from Windows 7 and 8 using the Credential manager in the control panel. Note: this is rarely the cause of password problems when you use Windows 7 or 8.

Instructions to remove the corrupt password cache from Windows XP are here. Note that this will wipe out all saved passwords for your user account.

 

Yahoo / AT&T Users

If you use an Yahoo-affiliated account, it’s less likely the password cache is corrupt. AT&T is known to have an issue with passwords (yet their support staff blames Outlook). Many comments, such as this one by Kev report that the problem is fixed by logging into the account online. I’ve seen reports that you need to do this at least once every 30 days.

This is from Joseph, confirming Kev’s experience:

I had a terrible problem with Outlook not remembering my password. The prompt just kept coming back- enter password and again and again. I spent hours on this. I read tons of your postings and tons of others and I just wanted to tell you how I fixed it because I only saw one person who figured it out. You might know it but if not, I hope to save some people the hell I went through.

I asked to change my password. I just couldn’t remember how to do it because AT & T and Yahoo have this weird email relationship; it is complicated. I asked a tech to help me. Unbeknown to me, he changed the password not only on the AT & T webmail but somehow he did something to the Yahoo mail also (they are separate logons).

So now whenever that comes up, all I do is log into the AT & T account online and then the Yahoo one. They don’t seem to be in synch. Some person put this information out because I had reloaded Outlook, created the user profile a million times, got a new virus program, tried to edit the registry. It all came down to AT & T and this messed up logon thing.

If you have AT&T/Yaoo, follow Kev and Joseph’s advice and log in online.

Log into the account online

Wayne shared this:

I went online to the ATT Technical Support Chat Line and she had me log onto my ATT Web Mail account. This told me two things: By being able to login to my webmail account I knew that my password was valid, (just in case I changed it and forgot or something similar.) By merely logging on to my webmail account I had actually reset or cleared any errors that my email had. Ever since then I have had no problems with my Outlook accounts. Problem solved!

Logging in to verify the password is correct is always a good idea and I recommend doing this before (or instead of) changing the password because you assume the password is wrong. I have no idea why it also seemed to clear any errors. Logically it shouldn’t matter, but logic is often missing with webmail accounts.

Justin N (and others) verified this works.

- Go to http://www.yahoo.com
- Log in using your email identity.
- Check mail.
- Log out.

To add more to this, it looks like you may need to log into the web account every 30 days. Resetting the password (or resetting to the same password as you are currently using) may not be necessary if you log in online once every 30 days.

Thanks to ejp for sharing this information from the ATT forum. Since I don’t have an AT&T account, I can’t test it, but I believe either the yahoo web interface (as suggested by Wayne) or the AT&T interface as suggested by others would meet the suspected 30 day log in requirement. Let me know if it works for you.

AT&T has broken the ability to reliably use Outlook to send/receive mail via AT&T accounts (such as my own, at sbcglobal.net. Outlook consistently reports it can’t connect and demands a password. But, the password isn’t the problem. AT&T IS THE PROBLEM.

Carol Anne prepared the following instructions for the AT&T website, including screenshots. If you want a printed copy, a PDF is available.

Go to http://www.att.com, and login on the right side of the screen

AT&T website

Click on myAT&T, and find the Internet link, and click on it.

AT&T website

Now, using the menu bar, click on Profile

AT&T website

Scroll down in User Information to the bottom, where you’ll see Status. As shown here, it should read Active. However, if it reads Disabled, that’s the source of the problem.

I know of no way to get AT&T to change that from Disabled to Active, but apparently my two hours of phone calling got somebody to change it, because with this now set to “Active,” Outlook works again!

AT&T website

Fixing a Disabled Account

Log into ATT.COM with your current password. Reset your password under PROFILE
Go to ATT.NET, and in the top right hand corner of the screen, you will see the option for MEMBER CENTER.
Log in using the new password.
Reset your password in Mozilla or Outlook to match

Alert: Intermittent Password Issues

AT&T has identified several intermittent password-related issues that may impact customers, including the following:

Customer email passwords suddenly stop working
After password resets, customers are unable to access email
Customers are getting caught in password reset loops
The “Remember Me” password option for email isn’t always working
Customers are unable to send/receive email with new mail settings
Please be aware that AT&T is working to resolve these issues. If you are experiencing any of the symptoms above and have been unsuccessful accessing your email or resetting your password, please Contact AT&T for more assistance.

Yahoo Server Configuration

Enable authentication in More SettingsLTyler recommends changing the POP and SMTP servers to the following names to an end to the dialog.

Incoming Mail Server: pop.mail.yahoo.com
Use Port 465 and SSL

Outgoing Mail Server: smtp.mail.yahoo.com
Use Port 995, SSL and authenticate with the outgoing server.

AT&T Account Configuration

Change the server portsThe new server names apply to all AT&T email domains: ameritech.net, att.net, bellsouth.net, flash.net, nvbell.net, pacbell.net, prodigy.net, sbcglobal.net, snet.net, swbell.net, wans.net addresses. (You can also use the yahoo servers, listed below.)

Username: full email address
Incoming server: inbound.att.net
Use Port 995, SSL enabled.

Outgoing server: outbound.att.net
Use Port 465, SSL enabled. On the Outgoing Server tab, enable authentication.

To change the server names, go to Account Settings and double click on the account. Change the server names on this screen then click on the More Settings button to configure the Ports (on Advanced tab) and Outgoing server authentication.

More Information

Outlook 2007: “Enter Network Password” Pop-ups (OutlookForums)
Enter Network Password (AT&T Forum)
Email server settings (POP and SMTP) AT&T Support

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

116 responses to “Enter Network Password dialog keeps popping up”

  1. LTyler

    I, too, have had numerous popups in Outlook 2007 from POP email through AT&T DSL service, many times each day.

    It is finally resolved. After trying several Inbound and Outbound settings, this works great:

    Incoming Mail Server: pop.mail.yahoo.com

    Outgoing Mail Server: smtp.mail.yahoo.com

    I changed this four days ago, and have not been asked for Username/Pswd since.

    1. margaret

      THANK YOU. I've been fighting this for a few weeks. THIS change finally worked (fingers crossed.)

      I was using pop/smtp.att.yahoo.com; I tried the inbound/outbound.att.net. Both of those caused the same problems. I had messed with the registry; recreated all accounts, etc. But this change seems to work.

    2. Harry Worthing

      I have Outlook 2013 and a relatively new Dell computer with Windows 7. This "pop-up problem" started about a month ago, and we have been getting about 15 to 20 pop-ups per day. Two days ago, one of my computer-savvy sons helped me enter the Incoming (pop.mail.yahoo.com) and outgoing (smtp.mail.yahoo.com) server addresses in the appropriate places, and we have not had a pop-up since!

      It is bazaar to me that either Microsoft or AT&T doesn't post this information and stop fighting as to who is to blame!

      1. Harry Worthing

        I ran into this problem back in April and solved it as mentioned above. Now it has started again and occurs as many as 30 or 40 times per day ... right in the middle of whatever we are doing on the computer. What is going on????

  2. Fred Cohn

    I've had this same issue for the past three weeks, trying every method mentioned on different websites to cure this issue. I was just given this link to this discussion and tried the solution mentioned above. I'm keeping my fingers crossed that this will fix this issue.

    I have to wonder why AT&T hasn't solved this issue themselves or informed clients of this problem or resolution. I know we are not the only users of AT&T who are experiencing this problem.

  3. Fred Cohn

    If it's just a tweak to the Outlook setup then why isn't AT&T advising clients what changes need to be made? I would assume that the answer is that they look at it as an Outlook issue and not theirs.

    I was told by their rep that they have a division within AT&T, I forget their name, that could assist on solving this issue, but they would charge a fee for this service. He stated that there was a solution but I would have to pay for that since the problem was not on AT&T's end, but Outlook's. I got so ticked off by this recommendation that I just hung up the phone.

    I'm not sure if they would have suggested the change advised above. I can only assume it would have been something as simple, which irritated me even more. Why can they not just advise a simple solution to the problem and assist customers who are experiencing issues? I guess it involves $$$$$$$$$$$.

  4. Fred Cohn

    Well, I just had the pop up window appear again after I made the change, but the pop up didn't appear on my wife's computer. We share the same service with a router. Any ideas on what to do now??

  5. Fred Cohn

    She has her own email address and password. We have both setting to check for new email every 5 minutes.

    BTW, we've been using Outlook 2003 since approx. 2004 and have had the settings set to check emails every 1 minute. I just recently changed it to 5 minutes thinking that might have solved the problem, but it obviously didn't.

  6. Fred Cohn

    Just thinking of the top of my head.....when I made the changes to my POP3 and SMTP settings, should I have also deleted the registry password key in the Protected Storage System Provider folder and then reenter my password in the setup?

  7. Fred Cohn

    Windows XP

    1. Diane Poremsky

      Since you have Windows XP, try the protected storage fix.

  8. Fred Cohn

    My computer went all evening without the pop up window appearing. When I sat down at my computer this morning....there it was!!

    I'll try to remove the subkey in the Protected Storage folder and report back.

  9. Fred Cohn

    What I did was:

    1. Closed Outlook

    2. Saved the Protect Storage file to my desktop

    3. Remove the subkey under the Protect Storage file in the registry

    4. Rebooted the computer

    5. Went into the control panel, opened the Mail folder and reentered my password in the Outlook setup. However, the password was already there indicated by ******. Which makes me think that after I went through all the procedures above, shouldn't the space for the password be blank?

  10. Dennis

    I get the same problem at my works PC, what I think most people are missing is that the password being asked for is the NETWORK PASSWORD, not one for emails. We dont have any Network Passwords on our Computer

  11. Fred Cohn

    So far, no pop up windows. Fingers crossed.

  12. Dave Bolt

    I found this artical on Apple's support site: http://support.apple.com/kb/TS2621
    In case you can't read the artical, it points out that POP3 is not designed to support simultaneous connections.

    This supports the earlier comment that turning off the iPhone may solve the problem with Outlook.

    I would suspect a bug in Outlook where it pops up the password dialog but keeps trying to log into the mail server while displaying the password dialog. When I have seen the problem, cancelling the password dialog does not cancel checking for mail, and it eventually succeedes.

    What Outlook should do is probably keep retrying longer before giving up and then display the correct error message. (This may not be as simple as it seems, I took a quick look at the specifications for POP mail and don't see a provision to tell the caller that the user is already logged in).

    Hope this helps clarify the situation a little.

  13. John Neale

    Hi Diane

    After our conversation on the other Microsoft forum I spoke with British Telecom's Yahoo support in their Indian call centre and they apparently working on the Yahoo servers to correct the fault, he was supposed to call me back tonight at 6pm GMT but didn't call? So far this evening there have been no messages so do I deduce from this that they might have resolved the server issues? Time will tell but I do take a lot of what BT/Yahoo say with a pinch of salt.

  14. geoff

    I have had this problem intermittently for many years. It started with Bellsouth and then AT&T aquired that company. It has been driving me absolutely bonkers and never have I seen a solution that works. Years ago I paid Microsoft to try to help me and their techie told me to run msconfig and uncheck one of the startup processed. It worked for at least a couple of years.

    Does anybody know what process that might have been? I can't remember.

  15. Jean

    Thank you. I was having intermittent problems between Outlook and att.net. Unplugged by Iphone as you suggested - - - and viola, fixed.

  16. Doug

    A client of mine began having these issues just this week with Outlook 2010; they had been on U-Verse about six months.

    Switching them from pop.att.yahoo.com to pop.mail.yahoo.com solved the issue (thanks, LTyler!). It sounds like AT&T has some work to do getting their mail servers in order.

  17. Rusty J

    Switched off the problem account on the iphone and the outlook issue went away, at least for now. What I don't get is I have two other ATT email accounts on the same outlook profile and on the iphone and have never had an issue with them.

  18. ejp

    I continue to have problems with the recurring password prompt (2-3 yrs and counting) in spite of all suggestions above and 3 or 4 1 hrs sessions with India IT techs. I have the problem with Win XP and Win 7. Outlook 2003 and 2010 AND Thunderbird across two PC's. i.e., it's not unique to Outlook. I have reinstalled Outlook several times, from scratch, created new accts. etc. all to no avail.

    The problem occurs with non fatal p/w prompts on both PCs the same day, on one but not the other on same day, on neither PC for several days to a week. One PC's email can be dead in the water for minutes to days while the other works fine and vice versa. Then suddenly it starts working. It may start working during an IT call or 2 hrs later or while I'm placing the call.

    No iPhones nor any smart phone in the house (old school).

    The password prompt box problem occurs equally with:

    pop.mail.yahoo.com (I think the old server from years ago)
    pop.att.yahoo.com (been using for 2-3 yrs)
    inbound.att.net/ outbound.att.net (started using yesterday after reading above w no improvement)

    Any more suggestions?

  19. ejp

    Ohoooo... didn't think of that. Yes we do, my desktop and wife's laptop. Could explain the seeming randomness. Her email is the secondary account with mine the primary.

    will check it out and advise.

    Thanks!

  20. ejp

    The problem persists after changing "check email interval" to 10 min and 12 min on 2 systems. ALSO, with the tower system shut down, the laptop still gets pop-up every 10 to 30 min to 1 hr. or so.

    I suspect this problem is like a migraine with multiple potential causes which explains why some of the "fixes" above work for some people but not others. And, remember, I've been seeing this for at least 2 years, perhaps 3.

    At approx 3-4-5 week interval one PC or the other refuses to download email at all while the pop-up box is appearing while the other PC works fine. This condition can last an hour or all day. Suddenly it will clear on its own. Sometimes it's cleared by logging into the Yahoo! account to view email but not consistently.

    I'm now experimenting with Gmail on tower system (with email forwarding from the ATT/Yahoo acct.) and so far no pop-ups on tower (2 days and counting) but they continue unabated on laptop. May switch to Gmail. Oddly you can forward AND still receive email in Outlook even though the boxes you check in your ATT/Yahoo account set-up to enable forwarding state you can only do one or the other but not both.

    Any new ideas welcomed short of dropping ATT for high speed access.

  21. Justin N

    Something that worked just now for me:
    - Go to http://www.yahoo.com
    - Log in using your sbcglobal.net or other AT&T-associated email identity.
    - Check mail.
    - Log out.

    We just did this, and after three days of no email, my boss suddenly received a flood of them.

  22. ejp

    Justin N, yes, that has worked for me but found it not a permanent solution. That is perhaps 80% of the time on a given "bad day" when my email is dead and nothing but the password pop-up prompts over and over, doing what you suggest has fixed it for hours to days, but it always comes back....for 3 yrs and counting it comes back. My last "try" was to tell outlook to stop the auto email check entirely and I manually check for new mail. So far ok (2 days), but not enough time has passed to be sure. Actually, I did get one pop-up when I checked email manually, but the mail did come down from the ATT/Yahoo server.

    You are not supposed to try/change >1 thing at once in debugging, but I also told Yahoo to send spam thru but flag it as spam. Odd thing though, I now get zero spam in Outlook (only used to get 1 or 2/day anyway down to Outlook) and the Yahoo spam folder is also empty after 24 hrs (typically has 10-20 items per 24 hrs). It's like it's blocking it at the Yahoo spam filter and deleting it there. Maybe I misunderstood the switch I was setting in yahoo setup to deal with spam. These suggestions came from someone else on this or another forum.

    On Gmail, yes, have tried it and my mail is forwarded there currently (still goes to Outlook too), but I like Outlook and have not conditioned myself yet to embrace Gmail. May go there if I get annoyed enough.
    Thanks for the suggestions !

  23. ejp

    Here's a cut/past from a reply I just left on this ATT forum on the same topic -> http://forums.att.com/t5/Email-Internet-Security/Outlook-2007-keeps-asking-for-user-name-and-password/td-p/2740777

    Check out above site if you want to see how pervasive and hopeless this problem is. I'm thinking another DSL provider may be the only sure fix.

    My post on ATT forum:

    Me again. It's a day later and I've been dead in the water for 2-3 hrs with no emal, unless I use the on-line Yahoo acct. None of the "solutions" on this forum nor others have worked. When they seem to work short term, it's because the problem - for me at least - clears itself automatically then reappears an hour or day or a week later.

    Is there any light at the end of the tunnel on this? I'm staring at another prompt for UserName/Password as I type. For a while, I thought Gmail might be a solution and had my mail forwarded there, but that's dead too and for obvious reasons if you think about. How can the ATT server forward the mail if it won't authenticate my UserName/Password?

    How about some real help from AT&T and not the usual advice about changing server settings to inbound.att.net/outbound.att.net, etc., etc..... that does not help at all. It's a deeper problem that has nothing to do with our local settings.

  24. ejp

    ok, now it's working again. "working" means my email downloaded from the ATT/Yahoo server to Outlook. BTW, the whole time I was down, email continued to work on a laptop that uses a secondary email address on the same ATT account.

    I may have to stand corrected on Gmail not working when Outlook was dead. I was able to receive NEW email from a laptop on same account (secondary email addr) which continued to work find during this outtage. But again, only NEW email. The email in the Yahoo queue from last night would not load down, then suddenly the dam burst and everything came down to Outlook as I knew it would sooner or later (4 hours down this time). Maybe when Gmail seemed to be working was during a transiton stage when ATT/Yahoo was "thinking" about working.

    Maybe I'm not clear on how to use Gmail with ATT/Yahoo. All I'm doing is going into the settings for my Yahoo account and checking the box that says forward to another acct.

    from my "My Yahoo! " acct: options->mail options->pop&forwarding->forward to another acct. select "store & forward".

    Is there more to it than this?

    thanks for any help.

  25. ejp

    yes, 2 PC's fetch email from saye ATT account (2 seperate emails) but each set to check mail different times (10 min and 12min, was every 2-3 min) plus problem still occurs when one is powered off. Problem can alternate from one PC to other. One week tower is dead, 2 wks later it's the laptop's turn, then both are fine for 1 or 2 wks, then neither and so on...... Seems totally independent of the PC and again the tower is main account and laptop is the secondary or alternate ATT/Yahoo email addr, but that never seems to mater much.

    One clue is that 80% of the time, the problem is cleared after logging into the Yahoo email acct. on MyYahoo, or "HerYahoo" as case may be. Only have to login and view inbox. Don't have to log out or really do anything.

    Things are working today but subject to change at any moment.

  26. J DeC

    I finally solved this Enter Password problem by cancelling att.net account and opening a gmail account.

    Att.net has millions of users & Outlook has millions of users. If these two entities cannot get along then cancel one. The loser will soon get the hint and fix this issue once and for all.

  27. SarafS01

    So, I read through all of the threads in this forum because I'm having the same problem for about 3 weeks now. It was mentioned that one reason this could be happening is because of the Iphone. I have mine through AT&T wireless, but it reads emails from my home emails which come through my cable modem.

    What should I do to resolve this? It's really driving me out of my tree because I've never had this much difficulty with this and have had the phone for more than a year.

  28. ejp

    This 2-3 yr recurring problem surfaced again on our laptop and after 2 days down and 45min on the phone with AT&T and zero success I had an epiphany and decided to disable (totally remove) Norton. Problem fixed !!! for now anyway. The tech did not say "try removing your A/V app" but instead offered the $49 solution. Before removing Norton, I seemed to be able to invoke the problem by turning the router off and on, this time off for 2 days. it would typically clear spontaneously after minutes to hours to days but this time, after 2+ days, none of the usual fixes worked (i.e., login and out of my Yahoo email, change Yahoo password).

    Had same problem on my tower for a few min after same router shut-down, but it recovered within minutes. I'm using free AVG and now wonder if that does not contribute also, so plan to do some experimentation. I just installed MS Security Essentials on the laptop, so we will see if that creates any interference.

    Any recommendations for a "minimally invasive" A/V app?

    I understood EST NOD32 had a minimal footprint and did use it once, but am exploring free options for now.

  29. ejp

    It's back. To recap, uninstalling Norton "fixed" it momentairly on the laptop then I installed MS Essentials and a day later email is down again. Can log into Yahoo and read email but not with Outlook. 2 days ago, could not even login to Yahoo on the tower till I called them and changed password. No idea why the old one went bad.

    Just removed MSE on laptop but still no dice. Running w/o a net at present. Spent 2 hrs on the phone with ATT over past few days changing various passwords to no avail. Internet went totally dead yesterday when my network p/w apparently went bad. Internet now up, laptop has no email and the tower email works BUT get the dreaded pop-up every 3-4 min.

    I'm using an Actiontec combo modem/router with a new Netgear dual band router (Actiontec acting as modem only). this had been working for past 6 mo (except for the error pop-up) but next will switch back to old ATT blessed Speedstream modem to see if that does anything. Since on every call to ATT over past 2-3 yrs, there is NEVER a problem with my settings, it seem does point to something funky with my set-up, but no idea what that could be now that the Norton removal was apparently a "head fake".

    As much as I hate it, I'm getting closer and closer to the ATT $$$ subscription tech service. I build and service my own and friend's computers, so hate to admit defeat on this. FYI, the service is $49 one call or $15/mo annual service.

    Perhaps JDecC can expand on what he/she did. I have same problem with Gmail and Mozilla Tbird!!! BUT, I did not cancel my ATT account, I just created a Gmail account. Both fail with their own version of the ATT pop-up error box since they can not authenticate my userID/password with the ATT/Yahoo email server.

    I don't see how you can cancel ATT without losing email entirely since they are my DSL provider. When you create a Gmail acct, to talk to an existing POP acct. you have to provide your att email address, right? when I try this, it can't authenticate same as Outlook can't. what am I missing here?

    The question is, how do I create a Gmail acct that receives email from my current ATT email address? WE CAN'T CHANGE EMAIL ADDRESSES.

  30. ejp

    ok, still not working. Here's a summary of what, for me anyway, does NOT fix the problem. Repeat.....this DOES NOT fix my problem with the pop-ups:

    1. login to Yahoo and read email. Fixes problem on tower half the time, never on laptop. Laptop still down, tower reads email but getting pop-up every 2-3 min.
    2. Set Outlook's auto check-email-inteval to 15 min or so.
    3. disable MS software firewall.
    4. uninstall Norton. Seemed to fix it but it was back the next day after installing MS Essentials.
    5. Remove MS Essentials and run with zero A/V protection.
    6. Remove Actiontec modem/router and revert back to old Siemens Speadstream modem that worked 2-3 yrs ago. Still works for internet access but no fix for pop-up.
    7. Operate with laptop or tower plugged DIRECTLY INTO DSL MODEM. i.e. no router firewall. DANGEROUS!
    8. Now back with Netgear router and Speadstream modem and original problem persists.

    Next step, I'm considering building a catapult and flinging all this gear into the pond behind my house and going back to the way things were 40 yrs ago when I was not spending 20-30% of my time trying to get tech gear to work.

    Seriously, I need to explore Gmail more, but there's still the password authentication problem there too since I don't want an email addr like wilburcrankybutt@gmail.com. Instead need something like lancearmstrong@pacbell.net . That's the conundrum.

    just saw your reply. Am on the PC 2-3-4 hrs/day and check it manually every 2-3-4 min and automatically every 15 min. Using POP3.

    Really like your site, BTW. Thanks for the service !!!

  31. ejp

    Ahaaa!! while sitting here composing above reply, the laptop suddenly toggled over from "not working" to "working" and 2 days worth of email came flowing down into Outlook from the Yahoo server. That's the way it works. time will tell how long this lasts. It's not really fixed, just another "head fake" in order to stay out of the pond.

  32. ejp

    ok, I don't exactly check it manually that often. only if I have "incoming" which can happen in spurts. depending on what else I'm doing, when an email comes in, I check it.

    The thing that's weird - nothing new - is that the tower, my main machine I'm using now, will produce that pop-up every 2-3 min but email continues to work. I just turned the auto email send/receive off (uncheck) but the pop-ups continue at same rate.

  33. ejp

    I don't think it's add-ins and I have all the standard ones. I may be jumping the gun here as it's only been working for 4 hrs and I've been fooled many times before, but this is promising and may be the fix we all seek.

    The following is posted at this link, page 5, post dated 5/19/12:

    http://forums.att.com/t5/Email-Internet-Security/Outlook-2007-keeps-asking-for-user-name-and-password/td-p/2740777/page/5

    The post starts just below "++++++". scroll up for many posts describing everything on this board. Please post a reply here if this does NOT work for you and I will do same.

    +++++++++++++++++++++++++++++++++++++++++++++++++
    Re: Outlook 2007 keeps asking for user name and password
    Options

    05-26-2012 12:14:24 AM

    I have followed the directions of several of the posters here and the following does seem to work. If you try to log into the Member Center (att.net) right now, with your current password, it will tell you the password is incorrect, even if you can log into att.com. (They should be synced, but.....)

    Directions:

    Log into ATT.COM with your current password. Reset your password under PROFILE
    Go to ATT.NET, and in the top right hand corner of the screen, you will see the option for MEMBER CENTER.
    Log in using the new password.
    Reset your password in Mozilla or Outlook to match

    You should now be able to use IMAP or POP settings described by AT&T.

  34. ejp

    It's still working on both PC's, so fingers crossed, but it has worked for days in the past.

    Can I slip in a new topic on IE. Don't know if it's outside this forum. I don't use IE but my wife claims that if she has 2 or more pages/tabs open and switches back to IE from Outlook by hovering over the iE icon on bottom tool bar, that the pop-up box listing the open pages/tabs is new and takes up space, is annoying and covers other content. I use Firefox and it does the same thing which I like.

    Is there a way to turn this off with IE? that is, eliminate the pop-up. To move between pages then she'd have to use the left/right arrows at top left of screen.

    thanks.

  35. Katie

    I have A T & T DSL. POP email dialog box kept coming up last night. I also do check my pop email on my phone. I logged into yahoo mail with my A T & T information, logged out and it is now fixed. Thanks so much.

  36. ejp

    Well, that hoped-for fix 2-3 replies back did not work after all. The laptop is now down email wise and my wife is back to Yahoo email, and or Katie's fix above, I've been faked out by that one countless times. Seems to "fix" it for a while, then it's back. It's not fixed unless you can go a month or more without failure.

    I changed my wife's p/w, had to recreate the verification image all over again, logged in via Member Center and the pop-ups continue. My email on the tower is still ok.....for now.

    Diane, on the aero "peak" thing, thanks....I'll play with that. Trivial issue vs the email problem that's driving me nuts.

    I think this should be reported to a State Attorney General's office as fraud on AT&T's part. We subscribe to DSL service for $X per month and are promised POP email service. But if we actually want POP to work consistently, that's another $15/mo + countless calls to tech support. That's bait and switch and it's illegal!

    Between the ATT tech forum (see link above) and several others I've visited there's huge evidence that this is a massive universal problem across the country that been going on for well over a year, maybe longer.

  37. Eric Palmer

    I don't thoroughly understand all interaction between ATT email and Gmail/Hot Mail, Tbird, etc, but I did create a Gmail acct (and Mozilla Tbird) that receives my ATT emial from my existing/old addr and for that to work, I needed to specify the ATT POP server info (pop.att.yahoo.com and other variations), email addr and password in a near identical manner that Outlook requires. Thus, when Outlook does not work, Gmail does not work either since ATT does not authenticate my password for anyone.

    is there another way to get Gmail to "talk" to ATT/Yahoo servers without specifying the same info that Outlook wants? maybe I'm missing something.

  38. Eric Palmer

    I was confused about Gmail and ATT/Yahoo, getting hung up on the incoming/outgoing server settings you need for Gmail to forward email TO yahoo, not FROM. I only want FROM, and seem to have it working by just going into the Yahoo setting to forward (and retain) all ATT.net email to another email addr (i.e., myname@gmail.com). this seems to work and the email splits and goes to Gmail and Outlook. Forget if I played with reply.

    This is all well and good, but at the moment, my email on the tower is working and my wife's laptop is not (down 1 week and counting) and she insists that since we send ATT $$$ every month for DSL/email service, we should not have to pay the additional monthly $15 tech support fee they want to make it actually work 100% of the time. Imagine if the car dealer tried to charge us a monthly fee for our car to start 100% of the time. How long before there would be a congressional investigation of that. I think someone should get some state attorney general's involved since this is fraud plain and simple. It's actually interstate, so is a federal thing. if you Google enough, you see this going back to 2006. It's been plaguing me for almost 3 yrs.

    I'm gong to change her p/w one more time then call tech support and insist on a tier 2 tech without paying a fee.

  39. Rick

    Hi Diane, communicate with you on this topic on microsoft site. Email was working as of my last post, having tried all of the fixes here and more. Email worked for about 30 days, but problem has re-occurred. Do you know how to get this issue to management in Microsoft to assign a software engineering invetigation and possible fix?

  40. Rick

    A worldwide problem. The Brits think they fixed it:

    DavidM
    Moderator

    Posts: 1,322
    Registered: 27-01-2010
    3
    Re: E-mail password rejection
    Options
    on 27-04-2012 11h23

    Hi Guys,

    We wanted to update you on the email password pop ups issue some of you have been experiencing. Last month Yahoo completed a piece of work which involved migrating the affected mail server farms. Since this migration work was done we have completed extensive testing and no further issues with POP or IMAP have been found. As a precautionary measure the remaining mail server farms have also now been upgraded.

    There may still be cases where individual customers continue to have problems, and this could be connected with the mail clients used, if you do continue to experience any issues please get in touch so we can help you. We do not believe the problems now reported are linked to any wider issues as our testing has not replicated this.
    We have decided to lock this thread as the original issue has been resolved and there may be confusion with new individual issues linking to this when the issue is something different.

    Big thanks to all who posted on this thread or emailed in with info to help us investigate this and progress the server migration work.

    If anyone is still experiencing issues with Yahoo mail please feel free to start an individual thread with your problem and you can get help from the community, or contact the mods via link in their profile so we can investigate and resolve any outstanding individual cases.

    Cheers

    David
    BTCare Community Mod

    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    Message 671 of 671 (875 Views)
    --------

    Here is a BT thread describing the same issue. The message above is the final ( optimistic) post.

    http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/page/35

    ---------

  41. Kev Daug

    I was having the same password problem in June 2012 as report in Nov 2010. I got the same answer from ATT support - it must be Outlook or my iPhone. Some days everything works, some days nothing. I tried the log into the web mail server and log out, and now my Outlook is working and so is my iPhone. Thanks for the help on this site.

  42. ejp

    Diane, in an earlier reply to me above, you said:

    "Interesting. Let us know how the experiment turns out. As for invasive AV, I prefer Security essentials because it does not install a SMTP scanner. Norton and AVG install an Outlook add-in and also a SMTP filter for non-outlook mail. We do not recommend using the outlook add-in – I personally would not use the smtp filter either, but I’ve been told that the SMTP filter causes no problems…"

    Would you please elaborate on your AV philosphy, specifically why you like the new MS Security Essentials in spite of relatively poor reviews (I'm now using it on our laptop anyway after removing Norton), and the SMTP filter issue. Don't understand that. I have free AVG on my tower.

    I follow reports from these guys: http://www.av-comparatives.org/en/comparativesreviews who seem pretty thorough and impartial (former university IT dept people I think). They rank MSE low in virus catching but rate high in few false positives. Here's a thought on demanding the highest AV ratings vs cost and complexity and conflicts. Maybe someone who's relatively savvy and risk averse (follows best practices) does not need a 2012 Rolls Royce AV solution (i.e., Norton 360, Kaspersky, et al) and can manage fine with a slightly rusty and dented 1960 VW beetle solution.

    Your thoughts please?

    I've decided to run with a minimalist and free solution and see if I ever get infected. If no infections a year from now, I'm done messing with the rebate forms for Norton 360, Kaspersky, etc.

    Thanks!

  43. ejp

    Thanks for the insight. I do love MSE's clean/lean/intuitive user interface. One thing still, why do you object to the Outlook AVG add-in?

    Back on the original thread of ATT/Yahoo grief: Sat Internet went down but came back after 3-4 hrs, Sun both machines ok on Outlook, Monday AM both dead with Outlook but could access email via Yahoo and Gmail. Monday PM, my tower's Outlook came back (i.e., server would authenticate userID/pw) but laptop's Outlook still no email. Tue (today) my PC still ok, but now laptop can't even login to Yahoo...pw rejected. Called ATT tier 1 TS for pw reset and on logging in with new pw, suddenly laptop's Outlook started working with no changes to Outlook's settings. Sigh.....

    Did another Google of pw authentication/rejection problem using new/different phrasing of problem and encounter forum posts dating from 2008 with identical symptoms as described by many above. I have no hope this will ever be fixed.

    The tier 1 ATT TS person (India?) reiterated the official ATT position: ATT does not support Outlook, Tbird, etc. they only provide the POP server settings, then we are on our own. Beyond that, it's $49 the first hr, or $15/mo for hand holding from a 3rd party ATT partner. We know it's not a POP mail client problem, otherwise why would it stop working then suddenly start working with no changes to the client program.

    I am close to subscribing to the $15 mo solution just so I can call them every other day when it's down and see what they say when the standard "verify your settings" fix does not work. Wonder if you can cancel the service after 2 or 3 mo.

    If anyone reading this has subscribed to the $$$ service, it would be nice to hear the outcome.

  44. ejp

    Diane, thanks for the AVG add-in info. I now have it disabled.

    Also, thanks again for all you do here with your sage advice and free too! I'm promoting this site to family, friends and neighbors.

  45. patrick1125

    Diane,
    Since you last replied to me on June 12 I have been too busy to try to solve the never-ending-pop-up problem, so I just re-entered the password and tried to continue working. However, over the past 2 weeks the pop-up has appeared with increased frequency and I now need to spend some time to try to fix it. I have read all of the above stream and it does not really seem as if anyone has a solution, or did I miss it?. New information since I last posted is that I do not have to use the ATT DSL connection for the problem to occur - it happened while I was logged on via a highly secure private connection. Also, the hang up only appears to happen in the receive mode, which results in an error message. When that happens, if I close the error message box, close Outlook and re-open it, I usually get my incoming mail.
    Does any of that suggest a solution to you?
    I really appreciate all of the time and effort that you have spent trying to solve this mess that seems to have been created by AT&T. No big surprise that they don't want to admit it and try to solve the problem.

  46. patrick1125

    Thank you, again. Yes, it would be a terrible way to verify that I am still an ATT customer.
    I have just logged in to my e-mail account via AT&T and Yahoo, so we'll see if that helps. I will report back either way for those unfortunates that share this problem.

  47. patrick1125

    Well, that "fix" did not work. After rebooting, I logged on to my web mail via ATT and also via Yahoo. Both allowed me access to my incoming mail. Just to be sure, I restarted my computer and cranked up Outlook. The first thing that I saw was the infamous pop-up asking me to enter my password.

  48. Randy

    I hate this issue, I need to have my email on phone and would like to have it on ipad as well and while in the middle of typing on laptop the stupid prompt keeps me from working.!!!! Damn you I am very disappointed. I have paid money and countless hours trying to fix this problem, I have all but given up!

  49. G Valle

    Yesterday, out of the clear blue, my sbcglobal email began working through Outook again. I did nothing to prompt this, but was elated because I couldn't get it to work for over a month. This morning....Argh! Again, back to the same mess. I wish ATT would get their act together. And don't tell me to change email address, ie. to gmail or something... Aside from the fact that I tried that, I've had it! For many years I avoided doing business with ATT. But because I wanted all services-cable, internet and home phone- through one provider I switched. Never again. Right now I'm researching companies to change not only my email address, but my service provider as well. Like ATT cares anyway!

  50. David E. Casteel

    This problem is not limited to AT&T; I am having the same problem with Yahoo. It has occurred several times in the past, but did not disable my Outlook--this time I cannot either send or receive messages on Outlook, but my Yahoo! Mail is working fine. This time it started when i had to change my Yahoo! password due to having been hacked. My errors are "Internet E-mail" and it's asking for the password to the POP3 and SMTP servers. Those are from Yahoo! and one would think the passwords required would be the one for Yahoo! However, when I try using it, I get continual failures (so many that Yahoo! thinks I'm being hacked and recommends a password change--the very process that started my current problems!)

    I am at my wit's end. I have thousands of messages archived on Outlook and going to another mail process is not an option.

    Davie

  51. David E. Casteel

    A thought just occurred to me: my Yahoo! password includes an "at" sign--could it be that passing that might be a problem?

  52. bruce braithwaite

    Using Virgin mobile USB stick for connection. Enter network password is my problem. Don't know how to correct. Dont remember having a user name/password. Server showing as:smtp. gmail.com. Any suggestions?

  53. G Elson

    As it turned out for me, Cox e-mail was down for more than 48 hours! As soon as it came back up, everything was fine. Whew!

  54. Cookie

    We use Comcast and have the "Enter your user name and password for the following server" prompt pop up constantly. I, now, can not receive emails.

  55. Columbus

    I just stumbled across this thread because my Outlook/AT&T/Yahoo issue has resurfaced. I have had this issue for years and it usually gets resolved after Yahoo/AT&T does something with their servers. I just tried the fix described above and the box keeps coming back.

  56. rseiler (@rseiler2)

    I'm over here from the Network popup thread, since I somehow didn't know of this one covering the specific problem. My version of this is random-seeming and occasional, never constant. Weeks can go by without seeing it, maybe several weeks to the point where I've forgotten about it, but then it can happen once or twice a day for most days out of a week.

    No ATT/Yahoo. In recent years, it's been MS's POP3 for Hotmail (now Outlook.com). I realize that MS rarely has server problems and that this issue is expected at those times, though I'd argue that Outlook could handle things in a much more elegant way than a rude dialog.

    Interval: always 10 mins. Solid broadband connection (once Comcast, but no longer).

    No multiple devices competing for POP3 here, just one Outlook 2013 (and before that 2010, etc., going back to 2003--yes, I actually recall this problem back to then).

    Windows 8.1 now, before that 8.0, then 7, then Vista, then XP. It's not related to any OS or version of Outlook. Maybe if Outlook had a timeout or retry setting, in which Outlook could be given a much longer leash before displaying this dialog, the problem could be largely avoided.

  57. Connie

    It is not a AT&T issue its is a Outlook issue. Outlook is not a product of AT&T. If you can access AT&T webmail then that is the product they provide. Every time Microsoft has a update it creates these problems.

  58. Columbus

    Agreed. It is NOT an Outlook issue - it is an AT&T issue. It has happened to me at various times over the last 10+ years and always involves AT&T making some change to its servers. I have tried all of the fixes shown in this thread and nothing works. Is it just a coincidence that AT&T/Yahoo has just rolled out new updates to its iOS and Android apps? I don't think so. I have never been able to do anything to get it to stop; in the past, it just resolves itself on its own. I am on the verge of dumping AT&T entirely - cell phone and landline included - and finding a new provider since I am at my wits end.

  59. Rick

    Timeout on 10 mins is not a fix for the issue. I can't even tell if it makes the pop-ups less frequent.

  60. Rick

    The dialog box is part of Outlook, so it's an Outlook issue fundamentally. I've never had AT&T as an ISP in my life and I've been getting this pop-up for a decade. Per earlier posts, AT&T can exacerbate the situation, but simply changing to another ISP does not automatically put you free and clear of this.

  61. rseiler (@rseiler2)

    Diane, I accidentally didn't log in the same way here as I've done in the past (see my Oct 11 message above). Rick=rseiler.

  62. B. Dubya

    I suffered with the aggravating Enter Network Password issue for years, until I found your message. Changing the check mail times on my PC and my wife's laptop seems to have fixed the problem. Thanks Diane!

  63. Ellen Jackson

    This worked for me after I switched the port numbers from the indication above. The one that worked was putting 995 in the Incoming server box and 465 in the outgoing server box AND using the yahoo servers.

  64. Mel

    I just want to let you all know that I have never used Outlook and I have the same problems you are experiencing. I use Mac Mail as client. Also, I finally fired AT&T as my service provider and still have the issue, so it has nothing to do with the ISP either. I have other non-Att/yahoo pop accounts that are able to run on multiple clients with NO problem. You may want to google "yahoo mail down" for the latest. In any case, the problem seems to be the mail servers for ATT-yahoo accounts (as well as non ATT yahoo accounts).

  65. Shorty

    Thank you so much. I have had this issue for about two months and it has been very annoying. I have had to just close outlook to keep the dialog box from popping up repeatedly. I logged in online through Yahoo and then problem stopped. I have an at&t email account and Outlook 2010.

  66. Amrutha

    i have two log in account for my desktop one is the administrator and the other is standard user account, both are password protected. The problem is:
    when i logging into the standard user account , i am able to access the broadband connection.
    But if i log in through administrator account i am not able to access the broadband connection

  67. MM

    I had this problem all day yesterday and finally did a tech support chat with ATT in the afternoon. They would not admit it was a problem with their email client server not authenticating correctly, even though the error I was getting was ERROR:[AUTH]. The tech spent over an hour checking and changing and then changing back all my email settings, making me change my ATT email account password, re-creating my email profile in Outlook, and telling me to uninstall and reinstall Outlook because it must be corrupt. Well I proved him wrong by trying to set up my ATT email account on my son's laptop and having the exact same issue with a brand new profile on a separate device. Clearly it was not my Outlook that was the issue. Well I did NOT take his advice to uninstall Outlook and just left everything alone overnight, and magically this morning the popups have disappeared and Outlook is working perfectly. Why can't ATT just admit it when they are having an equipment problem instead of blaming Outlook? If you find that you can log in to your account on their server att.net without incident and send/receive emails from there but not from your Outlook after verifying all your settings and the popups still appear it most likely means they are having server authentication issues on their end. Log a ticket with ATT tech support.

  68. Michael Kagan

    I have this problem on my MAC using gmail accounts. A couple of times a day at least I get and error message and request to reenter my password. When I look in Outlook Preferences/Account I find that the line that should have my password listed (as ****) is empty! How is that possible? Is there a way to lock that information? Even if I tick the "would you like to have the password remembered" doesn't help. Is this problem due to a clash with my iPhone downloading emails?

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