Outlook Auto Account Setup: Encrypted Connection not available

Last reviewed on November 15, 2012   —  19 comments

The message that comes up when Outlook can't set up an encrypted connection automatically caught a couple of users off guard this week. After calling their mail provider to verify the account supports encryption, they asked me what was wrong with Outlook.

An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection.

This message doesn't mean that the mail server doesn't support encryption, it just means Outlook's Auto Account Setup can't determine the correct settings to use. This is caused by incomplete or missing autodiscover records in DNS. As a result, you'll need the account up manually if you want to use encryption.

When this message comes up, click Back, select Manually configure server settings then click Next. You'll need to enter your account information and server names then click More Settings and configure your SSL or TLS settings on the Advanced tab.

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by Slipstick.com.

19 responses to “Outlook Auto Account Setup: Encrypted Connection not available”

  1. lindsey

    I have done that and it still will not work.

    1. Diane Poremsky

      What type of email account do you have in your profile?

  2. GIlles

    I have done what you said but still having trouble to received and re-create my account as I deleted it and tried to re-create it. Now, I cannot create it on outlook.

    1. Diane Poremsky

      Are you getting any error messages besides the encrypted message?

  3. Jessica

    I set it up manually but it won't send any emails

    1. Diane Poremsky

      Do you get any error messages when you try to send? Who is your email host?

  4. Jessica

    thanks for the quick reply! yes i get the error message "None of your e-mail accounts could send to this recipient." even when i try different addresses. it worked fine before i rebooted my computer

    1. Diane Poremsky

      is this with your Hotmail address? It may be a problem on their end - I know they are having issues the last few hours.

  5. Jessica

    no this is through webmail (jimsgroup.dedicated.int.net.au or mail.jimsmowing.net) it won't send through this to anyone

    1. Diane Poremsky

      Are you authenticating with the server? Go into File, Account Settings, double click on the account and then more Settings. Check the outgoing server tab. In Outlook 2007 and older, Accounts is on the Tools menu.

  6. Jessica

    Hi Diane, I tried everything taking every step over again reading everything on google. I downloaded hotfix and it came back to me saying a add-in had an error. once i disabled this it worked fine! Thank you for your help!

    1. Diane Poremsky

      Thanks for the update. Do you know which addin was the problem? It may help other who have a similar problem.

  7. Donna Davis

    Jessica or Diane Poremsky; I've been reading through your conversations and I have been having the same issue with sending e-mails through outlook. I use Microsoft Outlook 2010 for my internet e-mails and if you could tell me what add-in you had to disable, I would GREATLY appreciate it.

    1. Diane Poremsky

      The error message should tell you want addin (it would vary with each person), but you could try disabling all addins in File, Options, Addins - click Go at the bottom and uncheck non-Microsoft addins.

  8. Alexey

    Dear Diane, I have the problem with auto account setup the auto filling not working and users have to type in manually all settings.

    1. Diane Poremsky

      What type of email accounts do you use? The usual cause of this problem is no autodiscovery file configured in Exchange and Outlook can't get the correct servers to use from DNS records.


    i am unable to configure a gmail account in outlook.

    microsoft outlook error an encrypted connection to mail server is not avaliable

    please help me as soon as possile

    1. Diane Poremsky

      If you click the button to look for an unencrypted connection, does it work? If not, you'll need to set the account up yourself, following google's instructions.

  10. Jorg

    My problem is that it is only happening on a couple of computers when setting up a new user. One of those machines has been used before and had no problems with a previous user, but the newest version of Office 2013 seems to break. But other machines (75 or so users) are working just fine. (Windows 7, Office 2013)

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