Outlook Auto Account Setup: Encrypted Connection not available

Last reviewed on November 15, 2012

The message that comes up when Outlook can't set up an encrypted connection automatically caught a couple of users off guard this week. After calling their mail provider to verify the account supports encryption, they asked me what was wrong with Outlook.

An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection.

This message doesn't mean that the mail server doesn't support encryption, it just means Outlook's Auto Account Setup can't determine the correct settings to use. This is caused by incomplete or missing autodiscover records in DNS. As a result, you'll need the account up manually if you want to use encryption.

When this message comes up, click Back, select Manually configure server settings then click Next. You'll need to enter your account information and server names then click More Settings and configure your SSL or TLS settings on the Advanced tab.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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