A number of users are reporting an error message when they try to open any Office applications:
The operating system is not presently configured to run this application
This is apparently caused by an update to Norton security software. Either uninstall Norton or make this change:
- Open Norton's Settings, then Firewall
- Select Intrusion and Browser Protection.
- Disable Exploit Prevention.
- Create an appointment to remind you to enable Exploit Protection in a few weeks.
A bad Office update is also causing problems for some users. Uninstall March 28, 2017, update for Excel 2010 (KB3191855) if you have problems using Excel.
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2 Comments on "The operating system is not presently configured to run this application"
This fixed my problem of not being able to open Office. However, if I reenable
EXPLOIT PROTECTION late, won't the same problem occur with Office?
you'll enable it again after Norton releases an update to fix it. I'd try it every couple of weeks or after you know they installed a software update (not just malware/spam definitions).