Several users (myself included), have noticed that Outlook desktop doesn't show the Focused and Other tabs for some Office 365 accounts. The installed version of Outlook supports Focused Inbox but it's not working. It's not that the Focused Inbox is turned off, the Focused Inbox button is missing from the View tab.
This happens when the tenant is not enabled for Modern Authentication. (Two-factor auth is not required on the accounts, but Modern Auth needs to be enabled on the tenant.)
The administrator will need to enable modern auth using PowerShell.
To check the setting or verify that the change was successful use this cmdlet:
Get-OrganizationConfig | ft name, *OAuth*
If OAuth2ClientProfileEnabled is False, the administrator can turn it on using this cmdlet:
Set-OrganizationConfig -OAuth2ClientProfileEnabled:$true
After enabling modern auth, it may take several minutes for the focused inbox to be enabled, or you can restart Outlook and focused inbox should be available almost immediately.
More Information
Modern authentication behavior across Office 2013 and Office 2016 (TechNet)
Exchange Online: How to enable your tenant for modern authentication (TechNet)
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3 Comments on "Focused Inbox is not available in Outlook"
Hi,
I have outlook.com connected to outlook 2016. In the web-version of outlook.com "focused inbox" is enabled, but no tab in Outlook 2016. What to do?
At this time, it does not work with outlook.com - focused inbox in outlook desktop needs "modern auth" enabled but this is not supported on the consumer side. They are working to remove that requirement and once they do, you will have focused on the desktop. (An updated version of Outlook is also required, but by the time they fix the modern auth issue, everyone using outlook 2016 subscriptions should have a build that support focused.)
Thank you! This worked a treat.