Volume 16 Issue 13
This week we have an all Outlook issue.
Outlook 2010: Autocomplete not saving
We're seeing a number of complaints that autocomplete addresses are not being
retained when Outlook is closed and restarted: "Outlook 2010
no longer retains autocomplete information. It used to work and nothing we've
tried has worked. I really don't want to rebuild the mailbox but I'm out of
No need to rebuild the mailbox to fix this problem. This is a
sign of corruption in the autocomplete cache and you can fix it by clearing the
autocomplete list. In Outlook 2007, you needed to find and delete the NK2
file but Outlook 2010 includes an Empty Auto-Complete List command in Options.
Go to File, Options, Mail and near the bottom of the
dialog is a button labeled "Empty Auto-Complete List". This will clear the list
and fix the problem. You'll need to rebuild the list either one address at a
time as you send mail, or add all addresses in your address book to a message
then close the message without sending.
If there were addresses in the
cache that you did not save as contacts, they will be in the Suggested Contacts
folder. Outlook checks every address you send mail to and if a contact does not
exist, it creates one in the Suggested Contacts folder (in addition to adding
the address to the autocomplete list).
Changing the +Body style font
We get a lot of questions asking how to change the default fonts in Outlook.
That's easy, just go into the Stationery and Fonts dialog and assign new fonts. The font
for new mail messages is used when composing HTML email or typing notes in
calendar, contacts, and tasks items. The font for composing and reading plain
text messages is also used when 'read as plain text' is enabled. You can select
a Theme (stationery) to use, if desired, but stationery may have font
assignments which override the settings here.
These options won't change the font assigned to +Body style
(Outlook 2010/2007). If you want to change the +Body style, you need to change
the style, which is also easy if you know where to look. From a new message form, switch to the Format
text tab and expand the Change Style button. Change the fonts (and colors &
spacing), then click on Set as Default to set this as the +Body style in all new
messages. (Paragraph Spacing is not active unless the cursor is in the
Is there any benefit to changing the body style instead of
just assigning a new font in Stationery and Fonts? Not that I've discovered.
Theoretically, changing the style will update all items using the generic body
style, but I have yet to find any saved items that use the generic body style.
You can change the style while composing and it changes font used in the entire
message, but i see more questions from people who want to change the style in
In Outlook 2010, go to
File, Options, Mail - Stationery and Fonts button is near the top of the dialog.
In Outlook 2007 and earlier, go to Tools, Options, Mail format tab,
Stationery and Fonts button.
Outlook and Windows 7 Jump list
A popular new feature in Windows 7 taskbar is the Jump list. This allows
users to do things relating the selected program: open recently used files, or
close the application, all from a right click on the shortcut or icon. For example, you can right click on Internet Explorer you
can choose from open tabs or close IE. With Outlook 2010, you can choose New
items, or close Outlook. The jump list makes it easy to create appointments or
new messages while working with other applications - you don't need to bring
Outlook into focus (or open it, if closed) to create a new item.
I've had a few questions in recent weeks asking
why the jump list in Outlook displayed the list of recently opened files and not
the New item list. The jump list is supported by Outlook 2010 only. If you
install an older version of Outlook on Windows 7, you'll get a list of recently
used files, such as templates (which isn't necessarily bad and heavy users
of template might like it with Outlook 2010 too).
If you have Outlook pinned to the taskbar
or start menu, the jump list is active when Outlook
is closed. You'll need Outlook open if you want the message to leave the
can use the jump list to create new items when Outlook is closed.
You can use this trick to open the
Jump list with a left click: Click on the taskbar button while you hold the left
mouse button and drag towards the center of the screen. The jump list will come
up as you move the mouse. Drag the cursor upward if you have the
taskbar in the default location on the bottom of the screen, but if you're like
me and have that taskbar on the right, swipe the cursor to the left.
Outlook Quick Tip: Email Calendar Printing Assistant Calendars
The problem: How to email a calendar created in
the Calendar Printing Assistant. You used the CPAO to create one calendar
containing appointments from several different calendars, now how do you send
the calendar to other users?
The solution: Print to an
electronic format, such as PDF or jpg. There are free PDF printers available if
you don't own Acrobat, Snagit (jpg printer) or other utility that installs an
electronic printer. Make sure you choose a file format that the recipient will
be able to open - for this reason, I recommend PDF.
& Updated Exchange KB Articles
"Insufficient system resources exist to complete the requested service" error
message when you try to extend database files in an Exchange Server 2007
Fixes an issue in which Exchange
Server 2007 database files cannot be extended because the NTFS fragmentation
reaches the maximum size limit. Additionally, Event ID 482 is logged.
Description of Update Rollup 3 for Exchange Server 2007 Service
Describes the release of Update
Rollup 3 for Exchange Server 2007 Service Pack 3. The release date is March 30,
Error -4001 during Transaction Log Replay on CCR or
Databse Recovery on Stand Alone server when Exchange 2007 SP3 RU3 is installed
Mailboxes do not receive
table notifications after a remote procedure call error occurs in Exchange 2000
Fixes a problem where some user
mailboxes do not receive TABLE_ROW_ADDED or TABLE_ROW_MODIFIED table
notifications. Requires that you install Exchange 2000 Server Service Pack 3 and
a hotfix to resolve the problem.
Outlook Web Access: Service always
defaults to the Lite version
& Updated Outlook KB Articles
“Unable to display the folder” error occurs in Office Outlook 2010 in an Office
Describes how to resolve an
issue that may occur if Lync did not shut down correctly, and this
prevents Outlook from using shared components in an Office 365 environment.
How to delete corrupted and hidden rules from a single mailbox in Outlook
Microsoft Update and Windows
Update offer updates for Office programs that you do not have installed
Describes how Microsoft Update or
Windows Update may offer updates to programs that you do not have installed on
your computer. We provide steps to resolve this issue.