If you use Skype for Business and receive an error that the set of folders cannot be opened, see "Skype for Business is locking Outlook's .OST File"
I'm not sure what is causing the problem, but we're seeing a rash of complaints with the following error:
Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded.
The users run Office Diagnostics in an attempt to fix it on their own but it finds no errors.
To fix this you need to close Outlook and reopen it using the /resetnavpane switch or find and delete <profile_name>.xml and restart Outlook. Outlook will recreate a new file with the default navigation pane folders. You will lose any customizations on the navigation pane, such as folders on the Favorites folder list
How to use the /resetnavpane switch
- Close Outlook.
- Press Windows key + R to open the Run command.
- Type or paste this into the Open field: outlook.exe /resetnavpane
- Press Enter (or OK button) to restart Outlook.
Note: Make sure there is a space between outlook.exe and the switch.
Delete the Navigation pane configuration file
If you are having problems using the switch, you can find and delete the XML file that holds the navigation pane settings. In the Start search or Run fields or in Windows Explorer's address bar, paste the following and press Enter:
This will open Windows Explorer to the folder where many of Outlook configuration files are kept. Find and delete the file named for your profile with the extension XML. Note that we highly recommend using the switch instead of deleting the file directly.