Several users are having issues with Outlook and Business Contact Manager (BCM) after upgrading to Windows 10. It may also crash after installing Windows 10 updates.
Outlook loads fine but when you click on "Contact Management", Outlook quits and you get an error message stating: Microsoft Outlook has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
This issue started right after installing 10. I uninstalled and reinstalled BCM but that didn't do the trick.
- Uninstall Microsoft Chart Controls for Microsoft .Net Framework 3.5 from the control panel.
- Download Microsoft Chart Controls for Microsoft .NET Framework 3.5
- Install the chart controls
If, after installing Windows Updates, BCM crashes when you select Business Contact Manager in the Folder list or bar but not when you select a contact folder on the People pane repeat the steps above to reinstall the chart control.
Andre used this solution:
If BCM works for a little bit then crashes, go to File, Options, Add-ins and check the BCM add-ins. The "Business Contact Manager for Outlook" add-in should be enabled but the "Business Contact Manager Loader for Outlook" add-in should remain disabled.
If you can't get into Outlook, you can make the change in the registry. Check the load behavior of the BCM add-in in the registry and set it to 3.
For the newest BCM, the key is:
LoadBehavior = 3