There are two now two issues with BCM: Missing Chart Controls and Missing Home Page tab.
The issue with the Home Page tab began with the Outlook update released on October 10, 2017. This security update removed the Home Page tab from all folders, in an effort to increase security. Plus, it's a little used feature... but many add-ins, such as BCM, use it.
If the home page isn't set, you'll get this error message when trying to click on the "Contact Management tab & Business Contact Manager:
Business Contact Manager for Outlook could not complete your last action or action. Please try again.
The fix: add a registry key to re-enable home pages.
Remember: if a registry key doesn't exist, you'll need to create it!
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\15.0\Outlook\Security DWORD: EnableRoamingFolderHomepages Value: 1
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\14.0\Outlook\Security DWORD: EnableRoamingFolderHomepages Value: 1
Do it for me
Several users are having issues with Outlook and Business Contact Manager (BCM) after upgrading to Windows 10. It may also crash after installing Windows 10 updates.
Outlook loads fine but when you click on "Contact Management", Outlook quits and you get an error message stating: Microsoft Outlook has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.This issue started right after installing 10. I uninstalled and reinstalled BCM but that didn't do the trick.
- Uninstall Microsoft Chart Controls for Microsoft .Net Framework 3.5 from the control panel.
- Download Microsoft Chart Controls for Microsoft .NET Framework 3.5
- Install the chart controls
If, after installing Windows Updates, BCM crashes when you select Business Contact Manager in the Folder list or bar but not when you select a contact folder on the People pane repeat the steps above to reinstall the chart control.
Andre used this solution:
If BCM works for a little bit then crashes, go to File, Options, Add-ins and check the BCM add-ins. The "Business Contact Manager for Outlook" add-in should be enabled but the "Business Contact Manager Loader for Outlook" add-in should remain disabled.
If you can't get into Outlook, you can make the change in the registry. Check the load behavior of the BCM add-in in the registry and set it to 3.
For the newest BCM, the key is:
LoadBehavior = 3