This operation has been cancelled due to restrictions

Last reviewed on February 9, 2015   —  375 comments

Note: These solutions work in all versions of IE and Outlook.

A very common question comes up often in the Microsoft forums:

When clicking on a hyperlink in an e-mail, I get this Message : “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” I get this message every time that I attempt to use the hyperlink. I am the administrator on this stand alone computer. How do I deactivate this feature so that I activate hyperlinks ?

Restrictions in effect error in Outlook

If you use Outlook 2013, you’ll receive following error message instead of the “restrictions in effect error” message.

Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk

error message caused by uninstall firefox or chrome

This is not “an Outlook error”.

The typical cause is an application installs Chrome (and makes it the default browser) along with their own updates. When Chrome is uninstalled without setting Internet Explorer as default first, this error results. Lately, the blame falls squarely on Adobe Flash updates that install Chrome unless you opt out. It’s easy to miss the option before hitting Next.

If you uninstalled Chrome (or Firefox) and then received the error, see Edit Registry, Part 2. Thanks to Adobe Flash and other application updates installing Chrome by default, this is by far the most common cause.

In addition to Chrome and Firefox, Maxthon and other HTML rendering and editing programs may take the HTML open command and cause this error. Greg reports UltraEdit is one such program. See Edit Registry, Part 2 for the fix.

If you don’t want to edit the registry (or use my reg file), Alan suggests reinstalling Chrome (or the offending program). Set IE as default before uninstalling Chrome.

You can find solutions suggested by others users below.

If you are using Outlook 2010 or 2013, see tgrf’s suggestion to change your Junk email settings. It’s quick to try and won’t be a waste time if it doesn’t fix your problem.

If the problem is not due to uninstalling Chrome or Firefox, it could be a corrupt registry key in Internet Explorer. The registry key found at


To fix it, try resetting Web settings in Internet Explorer. If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook.

Edit Registry, Part 2 | Import the Registry Key | Set Program Access in Control Panel
User’s Solutions | Other Causes | More Information

Edit Registry, Part 2

If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may also need to change the HTM/HTML association in the registry.

  1. Start, click Run, type Regedit in the Open box, and then click OK.
  2. Browse to HKEY_CURRENT_USER\Software\Classes\.html
  3. Right click the value for the .html key and select Modify…
  4. Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
  5. Repeat for .htm, shtml, .xht, .xhtml, .xhtm keys

Repeat these steps for htm and .shtml keys if they exist. You may also want to check the xhtml and xhtm keys. Don’t want to edit the registry? Download this file (right click and choose Save target as…) Then double click on the file to run and restart Windows.

You need to restart Windows for the change to take effect.

Reset Web Settings

If Edit Registry, Part 2 doesn’t fix your problem, try resetting the web settings.

To Reset Web settings in Windows XP:

  1. Close Outlook
  2. Open Internet Explorer.
  3. On the Tools menu, click Internet Options.
  4. Click the Advanced tab, and then click the Reset button.
  5. Under Internet programs, verify that the correct e-mail program is selected.
  6. Click to select the Internet Explorer should check to see whether it is the default browser check box.
  7. Click Apply, and then click OK.

If you receive a message when Internet Explorer starts telling you that IE is not currently your default browser, click Yes to make it your default.

If you are using Windows 7 or Vista:

  1. Close Outlook
  2. Open Internet Explorer.
  3. On the Tools menu, click Internet Options.
  4. Click the Advanced tab, and then click the Reset button.
  5. On the Programs tab, under Internet programs, click Set Programs, then “Set your Default Programs”, select your e-mail program and click “Set this program as Default”. Repeat for Internet Explorer.
  6. Click OK and close the dialogs.

Note: You need to set Internet Explorer as default and verify the problem is fixed. If you prefer a different browser, you can set it as default later.

Import a Registry Key

When resetting the web settings doesn’t help, you’ll need to recreate the corrupt key. The easiest way to do this is by exporting the key from another computer. To save exporting it from another computer, download this registry key exported from my computer. Right click on the link and choose Save target as then double click on it to run it.

If you prefer to use a key from a computer you have access to, follow these instructions to export the registry key:

  1. Press Windows key + R to open the Run command
  2. In the Open box, type regedit, and then click OK.
  3. Browse to the following registry key:
  4. On the File menu select Export.
  5. Type in a filename and Save.
  6. Close the Registry Editor.

Copy the *.reg file to the other computer and double-click on the .reg file. Ok the dialogs to update the registry.

These instructions are the same as found in the Microsoft article Hyperlinks are not working in Outlook (MSKB 310049).

You need to restart Windows for the change to take effect.

Set Program Access in Control Panel

Windows XP and Vista allow you to control program defaults through Control Panel. If the above methods fail, use this method to set the default browser. In Windows XP, go to Add and Remove Programs, Set Program Access and Defaults. In “Choose a default web browser”, check on the “Internet Explorer” option and click the OK button. In Vista, access the Default Programs applet from the Start menu or Control panel. Click on the “Set program access and computer defaults” (last option) then expand Custom. In “Choose a default web browser”, check on the “Internet Explorer” option and click the OK button.

Users Solutions

tgrf makes this suggestion as one possible cause and solution:

I am using Outlook in Office 2010, Windows 7, and IE8. I just fixed this problem when trying to set up my junk mail filter. Click on any email header. Select Junk mail menu, then Junk mail options. Clear the check mark at Disable links and other functionality in phishing messages.

Junk Filter menu

I can’t vouch for this solution (as I haven’t experienced the restrictions error with Outlook 2010) but its painless and easy to try. Links are disabled by default for all users. The restrictions error is typically caused by browser settings.

Alan’s Solution

Alan has this suggestion:

I found that re-installing Google Chrome or FireFox and setting it as the default, the hyperlinks worked. I then went to Internet Explorer and set it as the default browser. I again checked the hyperlinks, and again they worked. I then un-installed Google Chrome and have had no problems since. Hopefully this will work for others as well.

While I haven’t tested Alan’s solution, it’s logical that it will work. Possibly the most common cause is because users uninstall Firefox or Chrome while either is set as default and setting IE as default before uninstalling would prevent the problem. If Alan’s solution doesn’t work, make sure Chrome is not running when you set IE as the default browser.

From Greg Chapman: “This is IMPORTANT – Close Chrome and make sure it isn’t running in Task Manager because even when you close it, it can remain running. Open IE and reset it as default.”

Other Causes

There are several other causes of this error. In most cases, they do not affect hyperlinks in Outlook. If you found this page searching for the error message, check out the following pages. Note that if you receive this error on a computer at work, you should contact your administrator, they may want access to applications restricted for security reasons.

Empty Securetemp

This solution suggested by Lain should not cause the restriction error message, however, it’s not harmful (and can be beneficial for other reasons) so I’m going to include it here. If it works, it doesn’t have to make sense to me and if it doesn’t work, you cleaned some old files off your hard drive. It’s a win-win either way.

DELETE everything in the outlooksecuretempfolder
C:\Documents and Settings\USER ID\Local Settings\Temporary Internet Files\OLK###
now all working :o)

This path is for Outlook 2003 under on Windows 7/8 & Vista. See Outlook SecureTemp Files Folder for more information and steps needed to find the folder.

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by

375 responses to “This operation has been cancelled due to restrictions in effect”

  1. Andre

    Alan's solution worked for me on win7 and IE8. Thx Alan!!

  2. Biggles

    Thanks for this!

    I have just uninstalled Chrome & Firefox, I then got the error message when clicking on e-mail links. I have followed your instructions on the "htmlfile" Regedit - and it worked...

    Thank you so much... : )

  3. Rae

    I have been trying and I mean TRYING to get this issue fixed for about a month since I became aware of it. I wasted time with Microsoft and was treated like crap by them, they claim they tried ever possible deal to fix this issue however not one of them worked. I gave edit register 2 a try but this did not work, then I read down further and gave Alan (User soulution) a try and all I can say is Alan THANK YOU SO MUCH!!! You should work for Microsoft for these stupid problems that can so easily be solved! I wish that I had read this link earlier because I am so so so pleased to see that I now can use ALL of my Microsoft Office without any problems or issues what so ever!

  4. george

    For me, it did not work, but it got me close. After regedit, I already had .html .... But I following the next suggestion and went to Access and Default settings. It was set to CUSTOM. (Both FireFex and Chrome had previously been removed. I changed it back to MICROSOFT, and everything if fine. Thank you for the original post and suggestions.

  5. Jarek

    Thanks. "Edit registry, part 2" helped. html in HKEY_CURRENT_USERSoftwareClasses was missing.

  6. Mike

    Many thanks! When I saw the note about Google Chrome being previously installed and uninstalled, I was confident I had the right fix. My daughter installed Chrome, which I subsequently removed, and it was some time after that I started noticing this error cropping up. The simple fix of the registry took care of it.

  7. Sian Wiseman

    Brilliant! Have been going around in circles for ages. I have never put Google chrome on my computer but when I sorted the Regedit as above it was there in the files. Anyway I followed the very clear instructions and it has WORKED. Thank you very much

  8. Frank

    This one works for me just changing the registry value.


    Edit Registry, Part2

    If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may also need to change the HTM/HTML association in the registry.

    1.Start, click Run, type Regedit in the Open box, and then click OK.

    2.Browse to HKEY_CURRENT_USERSoftwareClasses.html

    3.Right click the value for the .html key and select Modify…

    4.Change the value from "ChromeHTML" to "htmlfile" (or from FireFoxHTML to htmlfile)

    Repeat these steps for htm and .shtml keys if they exist. You may also want to check the xhtml and xhtm keys.

    Don't want to edit the registry? Download this file (right click and choose Save target as…) Then double click on the file to run.

    From After uninstalling Google Chrome Links in e-mail don't work any more

  9. Peter

    Changing the Junk mail option properties in Outlook worked for me.

    Clear the check mark at Disable links and other functionality in phishing messages. "

  10. JK

    After applying Alan's solution - re-installing FireFox and setting it as the default, - the hyperlinks work. I then went to Internet Explorer and set it as the default browser. I again checked the hyperlinks, and again they worked.

    Thank you for this tip, as anything else didn't work


    1. Gus Loor

      Hi reinstalling fire fox works fantastic, many thanks, much appreciated

  11. Bob S

    This has been extremely helpful.

    My wife was getting the “This operation has been cancelled due to restrictions” error message, and blaming me for messing up her computer. She is now very happy.

    Thank you.

  12. Danie Nel

    Excellent!! The Edit Registry Pt 2 worked a charm for Outlook 2007 on an XP machine, where I had previously uninstalled Chrome.

  13. SamF

    I get that message. none of the above fixes works for me. I can't access Control Panel--get the same message. Can't restore--same message. It does not seem to be an IE problem as I have the same message when not online. I really need help here. I've looked all over Microsoft, various help sites and none seem to be the same problem. I can only go online, write text documents; I lost everything in "All Programs" and most of my desktop icons went away (thought I found the solution on that one, but it only restored a few). AND I have the Microsoft EULA stuck on my desktop, can't click it closed. HELP PLEASE!

    Thanks in advance

    1. Diane Poremsky

      have you seen this KB article: While its probably not for your version, the cause and solution is basically the same - a policy blocking access.

  14. elizabeth

    i used the reset websettings.....after a couple of tries, it worked. I had to have my outlook closed when i performed the process. It did not work when it was opened.

    thank goodness for forums such as this!

  15. Valerie

    Oh, thank goodness! Links are functioning in my emails again. I had uninstalled Chrome without really noticing (just housekeeping...) when this mess started. Reinstalling Chrome didn't help at all. Thanks to all who posted the fix!!!

  16. Mike

    Set Program Access in Control Panel worked for me on WIN7, Office 2010, thank you!

  17. Mike Linham

    Hi. Thanks for this information. The Regedit operation worked for me. Excellent !!

  18. Jrad


  19. Joanne

    This issue was driving me crazy. I tried doing everything to fix this unfixable problem until I read your solution. Thank you so much for this utterly easy fix. My blood pressure is almost back to normal!

  20. Hank Arnold

    Ran into this after uninstalling Chrome. Turned out that the keys referenced in teh post were missing!. Importing the reg file fixed it. Thanks!

    Hank Arnold (MVP)

  21. Peter Leeming

    Only Alan´s solution worked - Everything works fine now! This is great as it was driving me crazy!!!


  22. Laura

    Tried all suggestions above, didn't currently have Google Chrome (had uninstalled it in the past because I heard it was a memory hog) and when I performed the regedit....sure enough...there was Google Chrome hiding in the registry. I am VERY happy to say....the registry edit worked!!! Thank you for this information!

  23. chenghe

    Well, Edit Registry, Part 2 works for me!! thank you!

  24. The Cat

    Thanks a lot, the Remedy:

    Edit Registry, Part 2

    worked great, I just downloaded the registry key and let it run.

    The Cat

  25. Grumpy

    Thank you Alan!! Nice, easy fix that worked for me on win7 and IE9 when nothing else did.

  26. Marty

    Chrome sucks. Screwed up a bunch of stuff. Microsoft was no help. Thank you for supplying the ONLY solution that actually worked!

  27. Andie

    Thank you so much. I followed your instructions and changed the HTML/HTM association in my registry and now my links from Outlook works.

    Thank you so much! OMG! You don't know how MUCH that error has been driving me crazy!!!!!!!

  28. Klossie

    Thank you so much - after unistalling Google Chrome this was driving me nuts - your first and very simple fix made it all go away!!!

    Windows 7 and Int Exp 9

  29. Philip

    Thank you so much – after unistalling Google Chrome this was driving me nuts – your first and very simple fix made it all go away!!!
    Windows 7 and Int Exp 9

    You guys are the Mac daddy on this problem. I thought I was lost!!!!!! I had spent several hours trying to fix the problem!!!!!

  30. Ben Scott

    For those who want to know the nitty-gritty details: In my testing (Outlook 2003 SP3 on Win XP Pro SP3), it appears that Outlook is looking for the file association registered for ".HTML" files, and then looking for a "shell" subkey named "open", and invoking that. It has to be named "open".

    Outlook will chase the .HTML handler properly, using the default value for "HKCR.html" -- mine is "htmlfile_custom". However, it appears Outlook ignores the default action (the default value for "shell" -- "HKCRhtmlfile_customshell" in my case) and is hard-coded to look for a key named "open". I originally had keys named "firefox", "msie", "chrome", "safari", etc., with the default specified, per Microsoft's docs. Apparently Outlook doesn't follow Microsoft's own standards. So I had to rename "firefox" to "open" to get Outlook to work.

  31. Randy

    I too had this problem and I found this page by Googling the error message. Modifying the reg solved this, thank you very much!!!

  32. @virMarie

    After trying to sort this for 1 week updating the registry worked 1st time - Thank You!

  33. Bruce

    Treid many different "fixes" before I ran on to this "Edit Registry, Part 2"
    This worked great thank you so much.

  34. Douglas Trolan

    I had just uninstalled Ghrome and used the above. It worked!

  35. Eamon

    Problem solved with "Edit Registry, Part 2" . Thank you so much.

  36. howard olsen

    tgrf's solution worked for me too: I'm using Firefox and the problem was definitely Outlook Junk Mail: Click on any email header. Select Junk mail menu, then Junk mail options. Clear the check mark at Disable links and other functionality in phishing messages. “ Thanks

  37. Elizeu

    Excelente, já estava desistindo, quando achei esta solução! Parabéns! Desinstalei o Chrome e desabilitou os meus hiperlinks em EXCEL 2010. Segui os passos Redefinir Configurações da Web.

  38. Michael

    Alan, I just wanted to send a zillion thanks for your super-simple solution to this problem. The steps were easy to follow and I didn't have to retry to get it resolved. In my case Maxthon was the issue even though it was never my default browser. A quick fix in the Registry and all is well. Thanks again.

  39. Trevor

    Excellent advice. Worked a treat!

  40. dave jackson

    thanks for your assistance with the outlook disbled hyper links. it was chrome which had prefixed the html files etc and was stopping them from working.


    i downloaded the reg file key you offered and it work a treat thanks again, have to admit was sceptical about using the file but worked well.


  41. Malcolm

    Thanks for the advice. How dare Google go stomping all over the registry leaving chrome marks everywhere. Methinks Google is more of an evil empire than Microsoft.

    1. Diane Poremsky

      It's not just google - firefox does it to. :)

  42. Susan Clark

    I tried all the I.E. and Outlook solutions and none worked, I they uninstalled Google Chrome and reinstalled it, and voila! The hyperlinks work on Outlook and use I.E. So while I do not have to use "Chrome", I must have it installed as "default" to use the Outlink hyperlinks. Much simplier than all the other solutions I tried.

  43. Sam


    I bet this is part of the new internet bill that Congress is trying to pass.

    And Microsoft is denying that the last upgrade to everyone's computer did something to cause this problem

    they're not going to fix it. all hyperlinks are to be cut based on the two bills going through Congress.

    I'm trying to emilinate microsoft off my computer and use other programs. maybe that will fix the problem, nothing else is working (i have tried the IE tools, the control panel solution, changing to firefox, nothing works)

    1. Diane Poremsky

      Did you try rebooting? The changes don't take effect for some users until they reboot. Use the fix in Import the Registry Key section and either use my key or the FixIt in the other link in that section (it's to a Microsoft KB) then reboot.

  44. Sam

    Also, i never had Chrome on my computer

  45. Gary

    Many thanks to Slipsticks Systems. My day is clogged enough without computer snags. You corrected the error (links would not open after uninstalling Chrome - change registry keys) on the first try. Waydago!

  46. Dave

    Great Job! Thanks for the info it worked on the first try.

  47. KYFAKT

    WINDOWS 7, IE 9: Okay, here is the fix that worked for me... With Outlook closed, open IE, click on Tools, then Internet Options and select the Programs Tab. Click on the Set Programs Button and then select the fourth selection down “Set Program Access and Computer Defaults”. The Custom option was selected for some reason on my machine – click on the down arrows to the right of the Custom option to expand the setting options and then select Internet Explorer as the default web browser and Outlook as the default email client and click okay. Okay your way out of the Option windows and open Outlook – Hyperlinks should work in Outlook again!

  48. Alan Did Not Work

    Alan's approach did not solve a Word 2010 problem which prevented at least two functions:

    Ctrl+C from the Table of Contents and Check for Updates.

    I did try the install/uninstall of Chrome, plus setting IE as default, but within its Options and Also from the Control Panel.

    What worked for me was editing the Registry as suggested. I found the following entries when I went there:

    .thm & .html were Max3.Association.HTML
    .shtml & .xhtml were FirefoxHTML

    I changed them all to htmlfile

    Good luck!

  49. Cdmspecial


    1.Start, click Run, type Regedit in the Open box, and then click OK.
    2.Browse to HKEY_CURRENT_USER\Software\Classes\.html
    3.Right click the value for the .html key and select Modify…
    4.Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)

  50. Michael F

    I too got this problem after uninstalling chrome toolbar. I have Win7 SP1 & MS Outlook 2007 SP2. The "Edit Registry, Part 2" worked flawlessly. But be sure to set a restore point before you change the settings, just in case. Also be sure to change all the keys to "htmlfile": html; htm; shtml; xhtml; xht. You should NOT have to reset IE8 or 9. Once you finish, do a cold startup so that the new registry entries can take effect.
    P.S. I did try the Microsoft Fix-It, but it just hung-up and didn't do anything.

  51. John

    Alan's solution worked fro me after many hours of trying other solutions. Thank you Alan.

  52. G Thomas Mortensen

    I don't know whether the default reset in IE or the downloaded file resolved it for me.

    Chrome was resident and the problem only started after uninstalling. Chrome hasn't been installed as default for a long time.

    I took both steps before testing and the problem's gone


  53. Thomas

    Hello: Since I uninstalled internet explorer I have been unable to use the Table of Contents Links in Word 2007. Is the only way to get the ability to use the links restored to reinstall internet explorer? The links are not http:// links but rather they are links pointing to sections of the word documents themselves.

  54. Ceri

    Thanks so much - it worked !

  55. John

    Edit Registry, Part 2 solution worked for me. THANK YOU!!!!!

  56. Bob M

    After getting no help from my local IT repair shop, I tried Alan's solution for not being able to access internet links from emails in Office 2010 - it worked perfectly and I now have no problems. Thanks, one less headache to worry about.

  57. Kent

    Alan's solution worked perfectly. Use the download file instead of trying to to edit your registry. Very easy. Thanks Alan!

  58. Gabor Lorincz-Veger

    The change of the registry settings worked for me, thank you very much!!!

  59. Wilson

    regedit. This worked for me. Thanks a mil!

  60. Atila

    This was very helpful in fixing my problem, by editing the registry Part 2, it resolved my problem.
    Just on note; I didn’t find xhtm only xht, and after editing it worked fine.
    Thank you for the help

  61. Mary D

    Thank you soooooo much. Changing the registry worked!!! I had to get rid of Google Chrome because it had this nefarious problem with Whitesmoke search engine hijacking it and IE also. It's probably still lurking in my computer somewhere because when I tried to download Chrome again it immediately surfaced in the second tab. I got rid of Chrome and downloaded Opera instead and still have IE. So far, I haven't seen it resurface. After uninstalling Chrome the hotlinks on my Outlook didn't work and your solution resolved it. Thanks again.

  62. Alan

    I have Windows 7 64x and recently deleted Chrome and anything I could find to do with Google, due to their snooping policy. Links stopped working and I tried the reset, as per above, and that did not work. I then tried your "edit reg part 2" above and it worked instantly.
    Many thanks - appreciated!

  63. Carla

    The note about installing and uninstalling Google Chrome and making sure the Internet Explorer was the default fixed my problem. Thank you!!!!

  64. HarleySlapper

    The "Edit Registry, Part 2" solution worked for me using Win XP and Office 2007 after uninstalling Chrome.


  65. H

    Thank you.

    I edited the registry and presto. I appreciate your advice.

    Bye Chrome

  66. Grateful

    I had a problem similar to that described by Thomas on 2/08/12:
    Links within the Table of Contents in MS Word documents did not work.
    I am running MS Word 2002, Win XP Pro SP3, and I have IE8, Chrome, Firefox, and other browsers installed.
    I used used the "Edit Registry, Part 2" solution. I downloaded the suggested file and ran it, rather than manually altering the registry myself. The solution worked like a charm. Thank you!!!

  67. David Gallant

    Editing the registry worked like a charm

  68. Jason

    Thanks so much. Everyone had answers to my problem however, none worked except this one. Thanks again.

  69. Kim

    Editing the registry worked a treat - a dodle with your signposting - all is well - thanks!

  70. chris napier

    thankyou so much for this repair tip......who would have thought google chrome would behave so selfishly upon uninstall


  71. Noemi

    Great, simple, perfect solution following Alan's solution.
    The whole conflict started by installing Google Earth and not realizing that the chrome was also attached if not uncheched.
    I always read everything before downloading any programme but not this time it was as if hidden in the download and not welcome later when I try my outlook.
    Bye Chrome!

  72. Ms JVJ

    Problem: Outlook 2010 would not open hyperlinks.

    1.Start, click Run, type Regedit in the Open box, and then click OK.
    2.Browse to HKEY_CURRENT_USER\Software\Classes\.html
    3.Right click the value for the .html key and select Modify…
    4.Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)

  73. Russell Barry

    followed Ms JVJ (March 5, 2012 at 7:32 pm) instructions and it worked like a charm. for those that do not know where Run is on 7 ultimate, go to start / programs / assesories / Run.

    1. Diane Poremsky

      As an FYI, this in Edit Registry part 2, and we have a reg file you can use if you don't want to edit the registry yourself. (Windows key + R will also open the Run command.)

  74. Nick Lynn

    The error message, "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator", arose after an unsolicited attempt by Google Chrome to install itself on my PC. The solution was to edit the registry as described above, but it has taken me some time to find these instructions. It is very disappointing that a reputable company like Google feels that it has the right to waste my time and interfere with the settings in my software. Perhaps it would like to pay for the privilage next time?

    1. Diane Poremsky

      I'm not sure its fair to blame google or this -it also happens with firefox and other applications. It's caused by uninstalling the browser that is configured as default, leaving the keys orphaned. IE or Windows should be smart enough to fix it the next time you use IE...

  75. GIna

    AWESOME. Did the registry change. Worked immediately! You helped so much. I was about to SCREAM!


  76. Larry

    Thanks for the information. It now works properly.


  77. steve

    You're a lifesaver!!

    This one works for me just changing the registry value.
    Edit Registry, Part2



  78. Mark

    Thank you for this fix! I uninstalled Chrome and my outlook was still looking for it.

  79. Darcia

    Thanks to the suggestion about Google Chrome. That was the problem for me. Talk about frustration!!!! Cheers mate!

  80. Beverley

    Thank you for posting this reg fix. Changed the default from Firefoxhtml to htmlfile and it solved the problem! We have been working on this stupid issue for 3 days and really appreciate finding the solution.

  81. Ken

    Article ID: 310049 - Last Review: November 11, 2011 - Revision: 17.0

    You receive an error message when you click a hyperlink in Outlook

    View products that this article applies to.

    This article was previously published under Q310049

    Microsoft has a link on this page that will allow them to fix it, which is what I did. and it worked perfectly.

  82. Candis

    Thank you. I followed each of these steps and finally had the issue resolved after making the registry changes, but not until I had restarted the computer so you might want to add that step. There were in fact 4 places where chrome was still listed as the default browser in the registry and I changed all 4 of them. What a relief. No more chrome for me.

  83. John L

    Problem fixed - thanks for your advice!

  84. Carol

    I was having a problem opening links from MS word 2007. Not being very sure of myself where this sort of fix is concerned, I took the option of downloading the file for edit Reg 2 and it worked a treat.Thank you,

    Carol x

  85. Mike G

    Got this bug when I uninstalled Chrome (after Google installed for me - unbidden). Tried Alan's solution, didn't work for me. Tried the Edit Registry Part 2 - Bingo!

    Many thanks

  86. LisS

    User comment TGRF was the solution that worked for me, oddly enough. The links that I was clicking were company intranet links and from within word documents AND email.

    F.Y.I. - I am admin on my machine and using Chrome as my default browser.

    "tgrf makes this suggestion as one possible cause and solution: “I am using Outlook in Office 2010, Windows 7, and IE8. I just fixed this problem when trying to set up my junk mail filter. Click on any email header. Select Junk mail menu, then Junk mail options. Clear the check mark at Disable links and other functionality in phishing messages. “

  87. Oscar

    I installed FireFox and setting it as the default, the hyperlinks worked. I then went to Internet Explorer and set it as the default browser.
    If I unistalled firefox the problem persist


  88. Grant

    Alan's solution worked for me using Outlook 2007 and IE8. Thanks Alan.

  89. Lise Noel

    Thank you Alan,
    You saved me $90.00 that Dell wanted for their help in fixing my outlook hyperlink problem after uninstalling google chrome.
    You solved my problem with “Edit Registry, Part 2"
    Again, thanks a million.

  90. John A

    I tried Alan's solution and it worked....for awhile.
    I reloaded Chrome, made IE my default browser again and then deleted Chrome.
    All email links still worked!
    Then, as my hatred for Big Brother Google grew, I deleted the google toolbar and the problem returned.
    I hate the way google, have taken away my privacy. What used to be helpful additions to computers are now conduits to personal information. Did I say that I hate that?
    I guess the only way to get privacy back these days is to trash my computer and go live in the woods.
    Sorry for the rant but this is not an Outlook problem. This is google's way of staying in your life.

    1. Diane Poremsky

      They'll find you in the woods too.

      Thanks for letting us know about the google toolbar- it may help others.

  91. Bill Eberbach

    Worked. Thanks. No more Google.

  92. Michelle

    “This operation has been cancelled due to restrictions in effect” thanks :) for the solution it really worked the first time and it was very easy

  93. BWCIII

    Downloaded and installed your registry key. IT WOIKS!

    Thanks for returning my sanity!


  94. David

    Thanks! Problem fixed.

  95. gina mccrary

    thank you so much! this worked!

  96. Dave Harris

    Thanks for the help - worked great for me. Think my computer crashed when it had IE open and that might have caused the problem.

    Just thought i'd mention that running the reg fix file didn't sort the problem - had to manually adjust the information in the registry.

  97. Vicki

    thank you so much I have a good feeling this will now work. Blessings to you :-)

  98. Kevin

    Edit Registry, Part 2 solved my problem too. I highly recommend it to all.

  99. ParkerB

    Awesome fix, I am suprised how much google has got up in my business. They are getting way out of control, bye bye google. I am even thinking of bailing on my Android since the only reason I avoid Apple is that I find them to controlling. Now, Android and google are no difference.

  100. Mark

    Add Maxthon to the web browsers causing this problem. The regedit solution worked for me.

  101. suzi

    tgrf - I tried everything else and your's was the only idea that worked!!! So Simple. Well done!! x

  102. Julia

    Thank you thank you thank you thank you !!!
    spent hours trying to solve this until I found this forum and performed the Edit Registry, Part 2 !
    AND I'm the most useless IT user. AND I managed.

    Thank you for making me feel like an IT queen!

  103. Varun

    Thanks a Ton !!!
    Fixed the problem and spread the message in my Company so that this problem goes Kaput once and for all.

    Thanks Again.

  104. Roberta

    Thank you very much. I tried many other options, and by changing the registry key it worked. I had forgotten that at one time I had Google Chrome, deleted the program, but obviously not everything deleted! Was not aware registry keys stuck around.

  105. Finnie

    Thanks for directing me to enable my hyperlinks in Microsoft Word again. Following the above instruction fixed my issues.

  106. Keith Anderson

    Thanks for the solution. This raises Google Chrome to the level of a VIRUS in my estimation...

    1. Diane Poremsky

      Microsoft gets at least some blame for not handling repairing the registry values automatically....

  107. Tony

    Part 2 worked great. I can now open the hyperlinks in Outlook.
    Thanks very much.

  108. Rich

    The best way to solve this problem is to install Thunderbird mail client which works properly, then uninstall user hostile software like microsoft outlook and internet explorer which are the two biggest pieces of Cra6 software on the planet.

    Wise up really, Microsoft purposely puts bugs like this in their software so the can FORCE their unusable crap on people. It's really disgusting.

    In fact you can now sign up with Gmail and never have to use word or excel again, I bought my last copy of ms word and excel in 2004.

    Just uninstall outlook it's garbage software
    Windows is a 32 bit extension and a graphical shell for a 16 bit patch to an 8 bit operating system originally coded for a 4 bit microprocessor, written by a 2 bit company that can't stand 1 bit of competition.

  109. Iain

    Tried everything then remembered a trick
    DELETE everything in the outlooksecuretempfolder
    C:\Documents and Settings\USER ID\Local Settings\Temporary Internet Files\OLK###
    now all working :o)

    Hope this helps

    1. Diane Poremsky

      Hmm. That should not have anything to do with this error... but like a couple other user-suggested solution, if it works for people it doesn't have to be logical. :) Thanks for sharing.

  110. Cameron

    Thank you so much for your help. I have been perplexed by this message for over a month and have tried various ways to fix it. The Edit Registry, Part 2 works. I really appreciate your quick solution!

  111. Linda Howarth

    Thanks Alan for your fix. The previous owner of the laptop must have used Chrome or Firefox and uninstalled it, hence I had the problem with my Outlook and IE. Problem all solved now, thank goodness. I just love the internet for solving computer problems as lovely people like you guys put up solutions for us that sometime Microsoft just can't help with.

  112. mat

    thankyou very much. changed the reg as per - perfect - 3 hours of reading useless dribble from ms- reallyhate chrome now- well dislike strongly- wishmy favorites were still the same in google lol
    you rock 5 ot of 5 stars

  113. Jim Rosenthal

    I had been trying everything for a month. Finally, the (KYFAKT January 30, 2012 at 9:29 pm) solution worked.
    I will reprint here.


    With Outlook closed, open IE, click on Tools, then Internet Options and select the Programs Tab. Click on the Set Programs Button and then select the fourth selection down “Set Program Access and Computer Defaults”. The Custom option was selected for some reason on my machine – click on the down arrows to the right of the Custom option to expand the setting options and then select Internet Explorer as the default web browser and Outlook as the default email client and click okay.


  114. tomloshe

    "Edit Registry, Part 2" worked for me for Windows 7. Thank you VERY much!!!

  115. Evelyn

    'Edit Register 2' for Hyperlinks Blocked error message WORKED GREAT. After 1 day of exhausting search. Thank you, thk you, thk you Slipsticks

  116. Carlos Bomtempo

    The ‘Edit Register 2′ worked for me (IE9 Win7) maxthon uninstalled. THANK YOU!!!! That was driving me crazy!!!!

  117. Brian

    Hey guys thanks a lot for the help i did a couple of these tricks and in the end my problem was resolved just want to tell you that it made my day, kick ass and have a great day

  118. Reg White

    I had down loaded Chrome sometime in the past and decided that I no longer wanted it. I then had the same problem as above
    I have spents hours and hours searching the internet for help.
    Thanks to this page the answer was to hand.
    I must admit not remembering to have made Chrome my default browser as I only use Internet Explorer.
    Thanks again
    One additional point I also have installed Firefox as I also had problems running flash player on Internet Explorer. As a result I have kept a link to this page incase I should ever need it again

  119. John

    I noticed this problem just one day after installing firefox. I'm running W7 on Dell PC and had the problem when I clicked on hyperlinks in Word, part of Office Home and Student 2010.

    The fix was to run Microsoft Fixit50388.

  120. Phoebe

    THANK YOU SO MUCH!!!!!!! I've been trying to fix this FOREVER now! I even gave up for a while and just left google chrome on my computer so I wouldn't have to deal with the issue anymore. the fix that worked for me was to click the reset button on the advanced internet explorer settings. Thank you so much! I've looked a multiple websites over and over again.

  121. Fabiana

    Changing the registry was the unique way to fix my issue. Have tried many other things. TKs a lot!

  122. L L Walsh

    Thanks for the info. I was able to solve the problems that came after uninstalling Chrome. Really appreciate the info.

  123. Mark O

    Tried all the above suggestions and more from other web sites - none of them worked for me. What did work for me is as follows.

    If you do try this method which involves deleting entries in the registry, please don't hold me responsible for anything that may happen afterwards (unless you win the lottery and wish to thank me with a donation).

    At our house we have multiple accounts using one machine with Windows 7 Home Premium with Outlook 2010. My wife hasn't installed Google Chrome and has no issue with hyperlinks in her e-mails. So I put on my ATS hat and concluded that the problem is a user profile one, as the problem happened to me after I installed Google Chrome (used it before so why screw up now me thinks).

    Please note that in an attempt to resolve teh issue I un-installed Google Chrome, re-set Internet Explorer as the default browser, plus reset Internet Explorer back to defaults under IE Advanced settings, but still no joy.

    Anyway while logged on as my wife, I looked in the registry under "HKCU\Software\Classes" and found that there were no entries for the following file extensions:


    So I logged on as me in User context (yes I’m very anal), and in the registry deleted all of the file types under "HKCU\Software\Classes"
    Logged off and then back on
    Launched Outlook 2010 and hey presto hyperlinks now work.

    Please note that:
    1. I concluded that there are already entries for these file types in HKCR which also appear under "HKLM\Software\Classes". So why have more entries - seems a bit over the top to me. So to me deleting them from under "HKCU\Software\Classes" wasn't an issue
    2. I think the message that appears in Outlook is because it's getting confused with mixed messages from different parts of the registry and basically says "I give up" but uses a technical phrase that doesn't really help you.
    3. I work in IT so I have no issue with hacking around in the registry and I'm not squeamish.
    4. I prefer to find a quicker solution than play around with loading and re-loading of software (which in fact didn’t work for me). Also in my job when you have 20,000 PCs to fix you need a solution that can be rolled out and applied automatically and not have to ask the customer to uninstall and then re-install. If that happened the Help Desk would go into melt-down.

    ATS = Analytical Trouble Shooting
    HKCU = HKEY_Current_User
    HKCR = HKEY_Classes_Root
    HKLM = HKEY_Local_Machine

    1. Diane Poremsky

      I have no idea why there are two sets of Classes entries, but I do know that google is one company that writes to HKCU\Software\Classes, as does AVG and Office. If the keys are needed, the application that needs them should add them back.

  124. Lema

    Thank you SO MUCH for such a clear, simple and easy to carry out solution to an awful and frustrating problem!!!

  125. david winship

    this really works, thank you so much

  126. need4steer

    Thanks a lot for this detailed page.
    It's superb!.

    BTW I used the solution described under "Edit Registry, Part 2" and it worked perfectly.
    I also noted Microsoft via their KB article feedback system to add this solution.

  127. greg

    Alan's solution worked for Windows7. Thanks Alan.

  128. Tracey

    Edit Registry, Part 2 WORKED!!!!!!!!! Thank you SO much!! No one else had a clue of how to fix it. I was having no problems until Avast told me it was "updating." It actually installed Google Chrome without my knowledge. I want no part of Google anything, so I uninstalled it and immediately could no longer open links in my e-mails. Two days of calls to my computer guy got me no where. I tried a system restore...or 5 and received an error saying it didn't restore or change anything. After an hour of searching the net, I found this article and within 5 minutes, was fixed. THANK YOU!!!

  129. Bob

    Edit Registry, Part 2 worked for me too after I tried a couple of things suggested on other sites which didn't work. This discussion is the only one which gave a logical explanation of why it happened.

    Especially thank you to Tracey for explaining that Avast installed Chrome during the update. I couldn't figure out how I got Chrome all of a sudden when I didn't think I had done anything to install it.

  130. Dee

    Thank you so much!

    Google Chrome force-added itself to my computer during via an avast (who is supposed to be PROTECTING my computer) update. After removing Chrome again, all my outlook links were stopped.

    regedit, navigate to the deepest hiddenest part, and changed all the ChromeHTML back to my preferred browser. I now can use my email and links happily.

  131. John

    One Hullva fix after hours of banging my head against the wall.

  132. Jimbo

    And people preffer Chrome or Firefox... It keeps buggin my pc!

  133. Nick

    I had two users who just had IE as their default web browser. Their links in outlook stopped working.

    I installed chrome for one user, firefox for another user. In both instances, this caused the links in outlook to start functioning again - and open with IE as the default. GO FIGURE!

  134. Darlene

    Thank you! This has been driving me crazy for weeks,

  135. Jan


    Used a bit of Alan's workaround:
    Made Firefox default - then it worked.
    Then made IE default - and now it works :-)

  136. Jim Handy

    What a great guide! I use Avast antivirus which, when I updated it, automatically installed Chrome and made it my default browser without telling me (unless I overlooked something!) When I uninstalled it I suddenly couldn't open hotlinks in my e-mail.

    Your solution set everything right PRONTO!

    I should add that my first choice was to go to the Microsoft site that Google pointed me to - what a waste of time! It basically said: "You're in the wrong forum. This is the Explorer forum and you should look in the Office forum!" Enough of that! I clicked on your link and am sooooo glad that I did!

    Many thanks!


  137. Pamela

    Hey -- thanks, guys. Microsoft tech help website referred me to you and fixed in 5 minutes. I hate Google!

  138. prashant mukadam

    Hi all,
    I am not able to open hyperlink in excel 2000 error message coming this operation is canceled due to restriction on this computer.please contact system administrator.and i am used internet explorer 7 and used windows xp sp3 so please urgently help me.

    1. Diane Poremsky

      Did you try any of the solutions on this page? Any of the solutions - Edit Registry solution, Alan's solution or Microsoft FixIt - should work with Excel. (The Junk mail or Outlook-specific settings won't apply to Excel.)

  139. erica

    I just edited the registry and the problem is resolved. It looks like Chrome was the catalyst for my problem too.

    Thank you for posting this!!!!!

  140. Linda

    After performing the registry changes and program & browser changes and even after the FIX-IT there was no change. After I tried Alan's suggestion of installing GoogleChrome, then choosing IE as the default the problem was fixed! I am now able to open links in my Outlook 2007 messages! I never would have thought of that fix.

  141. Harold

    I have Win7, outlook 2007. It worked for me when I changed IE as default browser then back to Chrome as default.

  142. Joshua

    Tried it on my computer and worked! Thanks!

  143. georginus

    I'd try on to this "Edit Registry, Part 2"
    This worked great thank you so much!

  144. Ben Morling

    Just had this issue myself having got a new laptop and moved from outlook 2007 to 2010. in regards to the file tree thing, I could not for the life of me find the .html extension in contacts, however I solved the problem be reinstalling google chrome (removed it from my new laptop as it's rubbish), but having read a few more comments and forums, I reinstalled chrome, kept IE as my default browser and now all my email links work again... the issue is Goggle Chrome, but as long as you have it on the system somewhere it should work fine. So if you've removed Chrome and still having issues (like I did) reinstall chrome and it should work,

  145. AnnMarie Deis

    Not sure if this is an issue caused by installing Chrome in the first place (HUGE MISTAKE!!!), but when I tried to do "Edit Registry, Part 2," my .html key was gone. I couldn't find it at all! Does anyone have any advice on how to correct this? Google has been my nemesis!!!

    Thank you!!!
    P.S. Of course, I cannot click any links in my emails, either . . . . .

    1. Diane Poremsky

      Try the reg file I provided or the link to the FixIt at Microsoft - the key should be there but if not, either method will restore it.

  146. Barbara Middleton

    This operation has been cancelled due to restrictions in effect on this system contact your administrator.

    This stuff does not work as I can not even begin to use Internet Tools because THAT is when it pops up..tried managing add on's and can t do that either..I am a newbie at this..I can not afford since my husband died in January/ get a pro for this..

    1. Diane Poremsky

      Take a deep breath and relax, we'll figure it out. :)
      Close Outlook and Internet Explorer. Either use the registry file download in Import the registry key or use the Mr FixIt in the MSKB article Reboot the computer and see if it works.

  147. Sara

    Thank you SOOO much for this FIX! I am very cautious about changing registry keys - but this made so much sense. Chrome was a bad download and I believe that it caused the errror when I uninstalled.

  148. Roger

    Thanks so much for the regedit solution which worked perfectly. It's sad that Chrome uninstall doesn't uninstall correctly and they get away with it.

  149. Joyce Blodgett

    tgrf, THANK YOU!, from the bottom of my computer's heart, thank you so much! That one simple thing cleared up the problem I've had for the last three days. You saved me an expensive home visit from my local computer repair tech, and I can access my links. I deeply appreciate your contributing this solution!

  150. MPDJR

    Fixed the problem in Outlook 2007 with the "Edit registry, Part 2". Thank you.

  151. Chelle

    Alan's suggestion worked!!! I installed Google Chrome set it as default and was able to open the link in Outlook. I went back in to IE and set it as default browser and I'm running fine!
    Thanks Alan!

  152. Jeff Wilson

    My problem is I download vGrabber from youtube and no matter what I do I can't get it off the toolbar. It acts like a virus and slowly corrupts the entire system. Any help would be appreciated.

    1. Diane Poremsky

      According to articles at Bing, you need to uninstall vgrabber (Add/Remove programs) and reboot. Others say to let your antivirus software quarantine it then empty the quarantine.

  153. Menji

    Changing the registry did the trick. I'm on Office/Outlook 2010 on Win 7. Some downloads package Chrome with it, and if you're not looking, Chrome will do an Auto load and can screw up the registry. Thanks for this hint. Fixed the problem!

  154. Alan J. Talbert

    I worked several hours on this problem! Alan's (not me) solution finally worked for me. Google should be stood up and shot for permitting this problem to persist.

    1. Diane Poremsky

      Microsoft gets some of the blame - when a program that is set as default is removed, the file types it 'owns' should be reset to the default. While google could do this during the uninstall, windows could make sure it happens.

  155. Spoon

    Excellent guide! Clear, concise and easy to follow, with alternative methods for "the difficult bits".
    Tried and tested, works for me. Thank you very much!

  156. JK

    Thanks Alan -- you are a genius. This error was very frustrating -- where to start. It could have been anything: Outlook 2003, IE9, Firefox, Kaspersky, my recently installed ATT gateway or something else.

    Little did I realize it involved an inadvertant download of Chrome (which I subsequently deleted) in a CCleaner upgrade. I forgot to uncheck a Chrome download box -- sneaky Google.

    Anyway, Alan's solution worked perfectly. I am bookmarking this site. Thanks again.

    1. Diane Poremsky

      I think we all hate the 'extra software' installations that are opt-out rather than opt-in.

  157. Tammy Van Boening

    Forgive me for being slow, but I too had this issue after uninstalling Chrome. I am following the instructions for editing the registry. For xhtml and xhtm keys, do I set those htmlfile or xhtmlfile?

    Thanks so much,


    1. Diane Poremsky

      You'll use htmlfile, same as for the other keys.

  158. Orac60

    i had a problem with my hyperlinks opening and tried everything people wrote
    to no avail then i downloaded and ran cc cleaner off any site and heypresto
    it works fine now

    1. Diane Poremsky

      I don't recommend using registry cleaners - they can create a mess by "fixing" the registry by deleting or repairing keys that don't need "fixed".

  159. Jim Smith

    Thank you so much for putting together such a clear and comprehensive solution to the e-mail link problem.

    Take care and God bless!

  160. Rahul Kak

    Thank you for you help. It works now...:)

  161. Nelson Saraiva

    Thank You Diane!
    The manual registry edit worked just fine for me.
    Such a nuisance but so easy to fix.

  162. Mike H.


    Thanks so much for this information. I used to file you thoughtfully included in the "Edit Registry, Part 2" and it worked seemlessly.

  163. Sandyj

    Thank you so much. I have learned from past experience to just Google my error msgs and get the solutions to my problems immediately. It saves so much time and consternation. That is what I did with this error msg and there you were right at the top of the heep. Bless you, you didn't take the time out in vain.

  164. David A.

    Thank you, Diane! I imported your registry key and restarted Windows7 and my IE 8 and it worked like magic. I tried quite a few things first, such as downloading Google Chrome again and letting it sit there behind my IE 8 that I made my default browser; went through the Options again and made sure everything was okay. Nothing worked so at last resort I downloaded your registry key. In my manuscript in Word 2007, I have 46 chapters in my table of contents that have links to the Chapter headings. Every one of them, using CTRL-Click comes up with that error message "This operation has been cancelled...etc..." Further along at the end of the manuscript I have two links to my web site that didn't work, but after using your registry key, both links bring me to my web site! Thanks, thanks, thanks!

  165. enigma

    reinstall and uninstall chrome fixed the error.
    Now when users browse on IE it is extremely slow, however when logged in as an admin it works perfectly fine. seems chrome have changed domain group policies too ?
    This is on a SBS 2008 64-bit terminal server.
    Any help would be much appreciated.

    1. Diane Poremsky

      Chrome can't change group policies. It's probably related to terminal services. I'll see what I can find out.

  166. gingerskeeper

    Importing the Registry Key edit worked for me. Thank you for posting the solutions and making it easy to find!

  167. Ash M.

    Thank you for this most helpful solution.

    Google Chrome came as a 'trojan' to a recent Adobe update. I really don't like that kind of sneaky marketing. I can say that I won't use Google Chrome on principal in the future. Their marketing has backfired.

  168. ashugtiwari

    worked like charm. Thanks a lot, man.

  169. Mark

    Had this problem in Outlook. MS has posted a fix.

    Click the button about 1/2 way down and it fixed my outlook 2010 issue

  170. Sally

    Thank you thank you thank you! Your registry edit worked like a charm.

  171. Henry

    You are officially awesome! I tried a number of the quick fixes you referenced to get my hyperlinks working again in Outlook 2010 after I uninstalled Chrome but they did not work. Your regedit changes did the trick though! All this started because I opened Chrome and although it opened many times in the start task manager it would only open and stay minimized no matter what I tried so I uninstalled it and reinstalled it and that's when the Outlook hyperlink issue started. Now can you tell me how to get Chrome working right again?

    Thanks for sharing your smarts with us!

  172. yaseen

    Thanks to ALLAH Almighty!!!!! HE is the one who guide us to the right thing....Like HE guided me this website....This Edit Registry part 2 is awesome...It really works....I closed outlook & uninstall chrome first and i double clicked on auto registry editor(i.e., found in Edit registry part 2- download file)....Explore outlook and tried open the hyperlinks....It works!!!!!

  173. Alex

    Excellentarticle. Had I not been successful with a simple System Restore, I would have used both registry fix recommendations, as I looked in the key for Local_User and did not find a single key for .html, .htm, or the others found in the registry fix 2 file.

    Thank you so much.


  174. Roman

    Thank you very much! Your solution has fixed my problem!

  175. JD

    Edit Registry Part 2 Worked for me! I encountered this problem after installing Google Chrome. I am running Windows 7 and Office 2010.

  176. Danny

    I tried all three solutions and nothing worked until Alan's solution was tried. Makes sense to me.

  177. Ed Stock

    Alan's solution worked perfectly for me. Thank you so much.

  178. Candice

    Y'all are awesome!! Thanks for making this fix so easy :)

  179. ed

    much thxs! resolved my issues!!

  180. Fred

    THE ROOT CAUSE OF THE ENTIRE PROBLEM IS GOOGLE CHROME being bundled up with the free version of Acrobat Reader or some other common programs. ALAN'S SIMPLE METHOD FIXED IT (follow his solution called "Edit Registry #2"). I have been trying to fix this problem for days on my 2 week old Windows 7 HP computer which is running IE9 and Offfice 2010. People are so careful not to download a virus or malware and then you find out that Google sold you out by changing your Registry without your consent (Microsoft's normal uninstall procedure to immediately uninstall Chrome did not reverse these hidden Registry changes). I am not a computer person and never intended to download Chrome; so thank you Alan for detailing out the simple to follow step-by-step solution, without having to uninstall or reinstall any my favorite programs. I now know to always set a Restore Point before I do anything regardless of how harmless it might seem.

  181. Brian

    I had Chrome and Google Toolbar installed as a drive-by with an update to Adobe Flash earlier this week. That's the first I've seen this behavior. In most cases, there is a check box to not install a product, but not this instance. In fact as it was downloading, there was no cancel key either. Chrome took over as the default browser without asking or launching. I uninstalled Chrome and the Toolbar before resetting IE9 as my default browser. After that, hper-links didn't work in Outlook 2010.

    Resetting the registry keys (Part 2) by hand so I can see what was being changed/not changed worked to restore functionality to Outlook. Thanks!

    1. Diane Poremsky

      The checkbox was there when I installed Flash on a new computer. I wonder if it stores the install options and reinstalls it if you ever installed flash with that option set? That is even sneakier than enabling the option by default. (My fingers clicked Next button faster than my brain could process the screen but I was able to cancel the dialog and restart it - with the option off.)

  182. Peter French

    Trying to implement Edit Reg 2, I can navigate all the way to \software\classes\ but there is is no ".html" key whatsoever. What next? Very frightened to mess with Registry!!! Use W7 & IE9 & OL 2012

    1. Diane Poremsky

      i recommend downloading the reg file, open it in notepad so you can see what its going to add to the registry then double click to run it and update the registry. That way you wont have to worry about anything going wrong.

  183. Petesmithy


    You bute! Lovely simple edit for registry freed up the hperlinks in Word and all over the place.

  184. Q

    edit registry, part 2

    worked for me ! Thanx

  185. Jim Forster

    Alan's solution worked for me.

  186. Mats

    If you install Notepad++, and set it to be the default editor for .html, this will also happen. Thankfully, Notepad++ will create a backup with the old (Default) value in HKEY_CURRENT_USER\Software\Classes\.html.

  187. TheWilksta

    Franks regedit hack worked for me! I tried all other potential solutions but none worked... Frank, this worked like a charm!!!

  188. sam

    Amazing solution.It worked very easily by making google chrome as default browser.

  189. Judy Gurtner

    I utilized the file under "Edit Registry, Part 2" and it work great to solve my problem. I had installed an update to Adobe Flash and it had installed "Chrome Toolbar" without my permission. I can now click on an RSS feed link in Outlook again. I will definitely keep your website as a Favorite!

  190. Larry

    The "Edit Registry, Part 2" worked for me. Kudos for a detailed and clear explanation for resolving this problem - far superior to anything offered on the Microsoft support site.

  191. H.A.


    1.Start, click Run, type Regedit in the Open box, and then click OK.
    2.Browse to HKEY_CURRENT_USER\Software\Classes\.html
    3.Right click the value for the .html key and select Modify…
    4.Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
    do the same for HKEY_CURRENT_USER\Software\Classes\.htm

  192. cHRIS

    Installed Firefox, set as default program and work fine, reset IE as default program works fine as well.

  193. Harle

    I deleted Chrome browser (after it auto installed with another software install, I hate that!) and ran regedit advice and it worked a treat. Thanks!

  194. Ken

    The second registry edit worked great. Windows 7 IE9.

  195. Thanks ALLAN

    Thanks, Installed Chrome as default browser> then set IE to default browser in Internet explorer program defaults.. and all good

  196. Owais Mohammed

    "Edit Registry, Part 2" Worked like a gem.

    Thank you very much.

  197. Jackie Brown

    THANK YOU sooooooo much for Edit Registry Part 2 - it worked instantly!!! Nothing else worked until this!!!

  198. RPoremski

    Thanks for the fix and love the last name!

    1. Diane Poremsky

      LOL. There are so few...

  199. Mark

    For me this was fixed by going into Set Your Default Programs in the Control Panel and going into Choose Defaults for IE. Once in the choose defaults, all the individual boxes were checked, but Select All was not. I chose Select all and boom...problem solved. Odd but it worked.

    It might also be worth clicking the Set This Program as Default Option to see if that works.

  200. patrickyeung2012trick Yeung

    It works great for Alan's solution!!!
    I followed others approach but didn't work.

  201. patrickyeung2012Patrick Yeung

    But if i unstalled Google Chrome, the problem rollback :(

    1. Diane Poremsky

      After reinstalling Chrome, you need to set IE as the default browser then you can uninstall Chrome again.

  202. David Harvey


    I'm a sysadmin at a company that received a whole order of computers with this problem out of the box. I've had the "benefit" of a lot of trial and error, and I figured I'd share my results.

    Editing the settings on "set your default Programs" seemed insufficient in our case, and the registry fix didn't work because we seemed to be missing a lot of keys. Uninstaling and reinstalling chrome also had no effect.

    A few options down from "set your default Programs" is a similarly titled but different option: "Set program access and computer defaults."

    Opening that up, going to custom, and selecting Internet Explorer seems to resolve the problem. I'm not sure why, but setting it here vs other places seems to do more.

    I took a pre/post registry snapshot in the hope that I could tell you exactly what that step does. The answer is A LOT.

    Deleted: 2 keys, 12 values
    Created: 189 keys, 274 values
    Modified: 60 values

    It's frustrating -- very frustrating -- that Chrome makes such a mess of things.

    Kind regards,

  203. Kelly

    Worked like a charm! Thank you so much. Didn't even want to install that stupid Chrome, now I am back in business.

  204. Les

    Alan's suggestion worked - until I uninstalled that damn Chrome again. I went through the whole process again and have now left Chrome installed. Outlook links now work perfectly once more.

    1. Diane Poremsky

      After you reinstall chrome, you need to set Internet Explorer as the default browser before uninstalling it. On the other hand, its not a big deal to leave it installed.

  205. Andrew Gumbrell

    Thanks a lot for this solution.
    How could we make Chrome, Firefox etc clean up their mess when they are uninstalled? It's like throwing out a lodger you no longer want but they still expect to use your address and phone.

    1. Diane Poremsky

      Unfortunately, you can't. I blame windows for not doing a better job at avoid the error, like set the keys under classes when it's set as default browser.

  206. Andrew Gumbrell

    I guess it's just one of those problems. You *could* get Chrome (et al) to restore the values, but they would be the values when Chrome etc. was installed, not the values you wanted. Life is not easy.
    I found I didn't need a reload (W7 (64) for Excel 2010)

  207. Randall

    Alan's solution worked for me on win7 and IE9. Thx Alan!! uninstalled firefox and reinstalled :)

  208. Stan


    I had uninstalled Chrome, I then got the error message when clicking on e-mail links. I have followed your instructions on the "htmlfile" Regedit - and it worked...

    Thanks again!

  209. John

    Thanks! My computer got abused by an Adobe update - it slammed Google Chrome onto my box without asking me, which is very unethical. When I uninstalled Google's crapware (all google software is poorly written, Chrome is a fine example - it does not even uninstall correctly and leaves a mess on your box). Shame on Adobe and Google - I'm going to avoid their products in the future!

  210. Jim

    I had just install Win 8 Pro and reinstalled Outlook 2012. I used the Edit Registry, Part 2 solution and it worked perfect for me.

  211. Katie


    This is what finally worked for me! Thank you so much!!!

    WINDOWS 7, IE 9: Okay, here is the fix that worked for me... With Outlook closed, open IE, click on Tools, then Internet Options and select the Programs Tab. Click on the Set Programs Button and then select the fourth selection down “Set Program Access and Computer Defaults”. The Custom option was selected for some reason on my machine – click on the down arrows to the right of the Custom option to expand the setting options and then select Internet Explorer as the default web browser and Outlook as the default email client and click okay. Okay your way out of the Option windows and open Outlook – Hyperlinks should work in Outlook again!

  212. Brix

    I rate this 5 Star. Edit Registry, Part 2 Worked for me. Thanx a mil.

  213. MILLIE

    I had to change other registry keys that defaulted to Chromehtml, but it worked great. thanks a lot

  214. Emily

    Thank you so much.

    I used Edit Part Reg 2 running Win 7. Granddaughter downloaded Firefox after uninstalling problem started. Downloaded the file, ran it and back in business. So much help after much frustration.

    So simple yet so difficult!!
    Thanks again!

  215. Ana

    THANK YOU! fixed my google chrome uninstall problem!

  216. Roger

    I had this happen on Windows 8 after uninstalling the Torch browser (basically a Chrome clone). The Microsoft Fixit says it's not modified to run on Windows 8, and I had tried all the other steps and nothing fixed it. So I saved the Microsoft Fixit, and then ran it in compatibility mode, and that took care of it.

  217. pietro mellini

    My feeling is that hyper-link problems can be determined by user account configuration.
    I experienced hyper-link error in MS Word 2003, and tried, without success, many solutions which were suggested around the Web.
    Then I found that the hyper-links began to work fine anew if I changed the user account
    (I found that just an account in my Windows XP SP3 PC was affected by hyper-link error).
    Perhaps this found may help some other user.

  218. Steve

    Alan's solution worked for me...thanks.

  219. Drew

    editing the registry worked for me. can't thank you enough for the assistance! this has happened to me twice in 2 months. G** D*** Chrome!

    1. Diane Poremsky

      Did you install an Adobe Flash update? That should be who gets the blame.

  220. Treva A Worker

    Awesome! Fixed!

  221. Paul Wyatt

    Thanks for your assistance. I uninstalled Google Chrome, which had adopted the html registry keys. I then downloaded your .reg file from your link above, and imported that into my registry. This has resolved the problem.

  222. John A Turek Jr

    Glad I found this site. Had issues with hyperlinks quit working in Outlook 2003. Seemed to happen right after I ran System File Checker Tool for Win-7 to correct another issue. Those were fixed, then this happened.
    Tried all the manual settings thing, but nothing. Did not want to dig into the registry, so I tried this: MS-KB310049, and ran MS Fixit # 50388.
    Saved Fixit to Downloads file, colsed everything, then ran it. Ignored Target, clicked Next to all tabs, and it did its job very well.
    Give it a try; fast and easy, and all I had to do was reopen IE9 and reset some web site's passwords.

  223. Luis Rafael Cosme

    Of course mine has to be the strangest of issues. I just uninstalled a program from my computer and restarted and I get this error on everything. I'm on Windows Vista, Dell inspiron laptop.

    Mine has nothing to do with microsoft or links. I cannot access anything on my computer any more, meaning, the control panel is gone. Also when I right click on top of "My Computer" and click on properties I get the error.
    If I try to change my desktop wallpaper I get the same error. I cannot go into revert my computer to an earlier date because the system restore is also restricted! :-)

    1. Diane Poremsky

      Wow. What program did you uninstall? The symptoms sounds sorta like the scareware virus scam where it tells you the computer is infected or the drive is failing and try to make you buy their junk. Reboot in Safe mode (I think you press F8 key to bring up the boot options) and run system restore from the command line.

      boot in safe mode with command line and type this in when the c: prompt comes up:

  224. Luis Rafael Cosme

    I'm almost pretty sure it's not a virus because I keep this one computer completely off the network. The program that I un-installed was Pro Tools 8. I'll give your suggestion a try now and repost. Thank you so much Diane!

    1. Diane Poremsky

      That's an audio/visual program? I don't see how uninstalling it could screw everything up, but who knows... hopefully safe mode will get you back in business.

  225. Luis Rafael Cosme

    Yes, Pro Tools is a professional audio recording/editing program from Avid. I've been using this program since 2002 and during changes, uninstalls, and upgrades I have never ran into something like this, but there's always a first time :-)

  226. Luis Rafael Cosme

    Diane, I tried that command in the CLI and it says it's not a recognized command

  227. Luis Rafael Cosme

    Sorry, I got it. It finally came up and I selected a restore point. It also showed that the last drivers package that I installed a few days ago was for Quicktime and iTunes. I chose a date before that. It's doing it now. I'm keeping my fingers crossed!

  228. Ilene Glatfelter

    Awesome! I followed your information and it fixed our computer! I am not techy and was able to follow your links to get this corrected. Thank you!

  229. Luis Rafael Cosme

    I'm back in business! The control panel is back in the start menu, and I can right click on my computer now to access properties again. That was definitely a moment! :-) Thank you!!!

  230. Michael Merrifield

    Thanks Diane (and Alan)!

  231. Annie D

    Hi - many thanks to Alan - who recommended installing Google Chrome! the hyperlinks in my Outlook emails worked after I installed this programd, AND I was able to re-set the default web browser to IE as well.


  232. Michelle Zebell

    THANK YOU THANK YOU. I was waiting for my company's tech support guy to call me back to help and I fixed it myself through this site!

  233. MW

    Awesome, it worked!

  234. Wulf

    I used a registry cleaner and after that I was receiving this error. I was attempting to do the manual edit but imagine my surprise when I find there is NO .html entry in my registry. Will see about reloading one of the browsers as specified here to fix the problem.

  235. Wil

    Thank you!! After reading all the fixes I remembered I'd uninstalled Firefox a few months ago. I'm using Windows Mail in Vista and clicking on a link in an email worked fine. The error message popped up when I tried clicking on a link in a .doc or docx document from MS Office Word 2007. I followed the instructions under "Edit Registry, Part 2" Actually I did the "save as target" shortcut method. It worked slick as a whistle. Thanks again!

  236. JEP

    Thank You All.
    I installed Firefox a few months ago. The error message came up when I tried clicking on a link in a .doc or .docx document from MS Office Word 2010. I followed the instructions under
    - "Edit Registry, Part 2"- so I download the file and save it (I just followed the "save as target"), and It fixed my problem.

  237. Lisa

    Thanks for the regedit tips.

  238. CP

    We tried all the methods above and Alan's method worked. It logically made sense. We have Win7 64 bit running Outlook 2010 and IE9. We installed Chrome; set as default and reset IE as default. This all started after a Windoze update was installed. Thanks everyone for your efforts, solutions and feedback.

  239. Judy

    Thanks for the tips. I was reminded that i had recently uninstalled Chrome and was easily able to edit the registry from the instructions given.

  240. bob

    Thank you for your help, the PC I had problems on had Chrome originally installed and I had to remove it, not suspecting this problem. Running regedit was the fix for me for my Win7 PC. I had to run for all users, FYI.

  241. Shirley

    I have windows 7 - tried everything and nothing worked until I tried Alan's suggestion of installing Chrome back - changing the default back to Internet Explorer and then uninstalling Chrome - Thank you Alan

  242. Robert Youngberg

    Under Edit Register Part 2 - You may also want to check/change .xht in addition to the .xhtml and .xhtm keys. The real question why doesn't Google with all their billions of $ produce reliable software? I ran $20 Miilion software development projects for Oracle and Sun Microsystems and would never let this happen! And how did Chrome get installed in the first place? I can ony guess it was installed when automatically updating some other software. SHAME Google! SHAME SHAME SHAME!!!

    1. Diane Poremsky

      As much as i dislike google, they can't take all the blame, although they could alleviate a lot of the problem by requiring companies who offer to install chrome make it 'opt in', not 'opt out'. Of course then no one would install Chrome when they install other software or updates. Adobe Flash gets most of the blame and this error spikes when a new flash update is installed.

  243. Robert Abel

    i used microsoft fix it. after all the above failed. it worked. my 2 cents. Robert

  244. LC

    I used Allan's solution and it worked. I accidently installed Google Chrome today then did uninstall. This must have caused the problem, however after deleting Firefox and reinstalling,then making IE my default browser all is well. Thanks Allan.
    Google Chrome does nothing for me !

  245. Bill

    This happened when I uninstalled Google Chrome, which came in with a software load. I reinstalled Google Chrome, closed my browser and reopened which gave me the choice to set IE as my browser. Then, I opened my MS Outlook 2003 and all the links on the messages worked perfect. This is a very uncomplicated fix that works easily for us computer challanged who are terriried of playing in the system registry-HA. Thank you for your site-Bill

  246. james

    I did not want Chrome in the first place and when I deleted it, the problem occurred. Changing the htm links in the registry to htmlfile worked. Thanks.

  247. Jack

    My goodness SlipStick. Thank you so much for this clear and detailed explanation. The registry part 2 fix worked well for me. It was simple to implement.

  248. Susanne

    Edit Registry 2 totally worked for me....thanks so much! Perfecto.

  249. david wyskiel

    THANK YOU!!!!!!!!!!!!!! This has been a thorn in my side...I tried Microsoft's solution twice. Problem was exactly as james said above: I never wanted Chrome in the first place.

    Five stars for your solution - where do I send the customer support check? ;)


    1. Diane Poremsky

      Sharing it on your social networks is all the payment i need. :)

  250. Angie O.

    AWESOME !!!! #2 worked for me. My weeks of frustration is over, THANK YOU!!!!

  251. Ashim

    Hi. Thanks a ton. It really worked for me
    Thanks Again

  252. Chad

    Great article. Thank you. I had the registry key issues after uninstalling Chrome (which I was forced to install after upgrading Adobe Flash). Worked like a charm.

  253. Jerry

    Changing the reg/ worked. But if you do a reg/search for chromeHTML it shows up in several other locations. Should these also be changed or just dump them? Win/7 IE9 - Reg/ had a diffrent **HTML than what was in the suggestion but change it anyway to htmlfile and IE9 will outlook links will work again. Thanks great an help full info.

    1. Diane Poremsky

      I would probably leave them if everything seems to be working OK.... html, htm, xhtm, xhtml, shtml are the problem keys.

  254. Jim (leptonjim)

    Thanks. In my case it was the google chrome debris that caused my problem. Changing the regisrty entry back to htmlfile worked.

  255. Marcis Esmits

    Thanks for the good info. It solved my IE and e-mail issues.

    However, I first noticed the "this operation has been cancelled...etc." message when I clicked on a heading in a Table of Contents in Word (CTRL + click).

    I made all the changes suggested but the ToC issue is still there. Am I the only one who has encountered this problem?

    If someone has solved this, please advise.


  256. word1

    thank you, thank you, thank you - Goggle Chrome should be stood up against a wall and shot with a ball of it's own sh*t.
    I downloaded and installed it by mistake and against my wishes, with Adobe update.
    And it did not clear the registrar after I deleted it with the control panel. I am ruining win7 - 64 bit.
    Once again, thank you, thank you, thank you. . .

    1. Diane Poremsky

      Adobe needs shot for installing it by default... Google needs to stop paying for every install that gets dumped on unsuspecting users.

  257. rockinpreacher

    The registry edit took care of my 'error message'. Thanks!

  258. Phil jOhnson

    Thanks a lot for this post. It corrected the problem

  259. Dan in CT

    Alan's solution worked immediately with Firefox. It didn't work with Chrome because, unless you already have it on your system, it hits the same "system administrator" block.

    Thanks very much. This resolved a month-long problem.

  260. Story Teller Dave

    tgrf made my headache go away!

    Thanks for the info!

  261. Michael Klima

    Very good explanation, Solved my problem with Win7 SP1 and MS Outlook2010, MS Excel 2010. Unfortunately I reset IE to default values.... Would be interesting to know if your hints (deleting ChromeHTML) would have worked without all other attempts. (btw: I deleted ChromeHTLM in html; htm; shtml; xhtml; xht)

    1. Diane Poremsky

      Yes, in most cases you would only need to delete/edit the chromehtml values.

  262. Arthur

    Brilliant-Edit Registry Part 2 worked for me too.I think Chrome(accidently installed with Flash Player!) should carry a Government Health Warning!

  263. Susan

    MY LOVE--Sending All my love & thanks for the Regedit CURE for the SOOO annoying operation cancelled prob in Outlook--I wish I would have checked here first--who knows what settings and macros and trust centers I have improperly changed!!! Thanks sooo much for the CURE!

  264. jeremy

    You might have mentioned this already but I didn't see it.

    I fixed this issue by setting the association of the .url file type with internet explorer. It's also under Default Programs->Associate a file type or protocol with a specific program. Well for Vista at least.
    When Chrome gets uninstalled when it's set as the default browser, the association for url defaults to "Internet Browser" as if you don't have one installed. For whatever reason restoring all of IE's defaults resets everything BUT the url association.
    I'm sure the registry fix is a better solution but this worked too.

  265. Pauline

    Thank you. Thank You. THANK YOU! "Alan's suggestion" worked for me. Win 7, Outlook 2010, IE 9. And fie on Adobe for sneaking that in without asking for permission. I thought they could be trusted!

  266. Nina

    Alan's suggestion worked for me! Thank you!!!

  267. JDeesten

    THANK YOU!!! After spending several hours trying different options I found your solution. I downloaded your file, ran your program & restarted my computer...and it took me only about 3 minutes. I did not intentionally load Google Chrome, it came in an Adobe Reader or Adoble Flash update...not sure which one. Immediately uninstalled and then started having problems. Bless you for taking the time to educate us more technically challenged people!

  268. d.attomic

    What a genius! Thank you! Google Chrome has caused more problems for me than it was worth (it may have ever corrupted other user accounts on this computer which prevented me from logging into them ever again). Fixing the registry was that only way that I was able to get the hyperlinks to work again - no other fixes worked. When I went into the registry I knew this fix was going to work immediately because I saw that the values in all the files were set at ChromeHTML even though I had uninstalled Chrome from my computer. Thanks for this fix:
    1.Start, click Run, type Regedit in the Open box, and then click OK.
    2.Browse to HKEY_CURRENT_USER\Software\Classes\.html
    3.Right click the value for the .html key and select Modify…
    4.Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
    5.Repeat for .htm, shtml, .xht, .xhtml, .xhtm keys

  269. ledieb

    I installed the Win8 Start Button from Torch Media, so that my Windows 8 would have the classic Windows 7 Start Menu. I was then unable to open any hyperlinks directly from my Outlook email. I get the error message “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” I found this site and followed the instructions:

    Start, click Run, type Regedit in the Open box, and then click OK.
    Browse to HKEY_CURRENT_USER\Software\Classes\.html
    Right click the value for the .html key and select Modify…
    Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
    Repeat for .htm, shtml, .xht, .xhtml, .xhtm keys

    I noticed that the values for all the keys were set to TorchHTML.Changing the values to "htmlfile" fixed the problem. I am sharing this in case anyone else has the same problem.

  270. Jaco Smit

    Thanks, Regedit 2 helpled. Book marking for future reference

  271. Jim

    After 3 hours on with Microsoft fFxit to no avail I tried re-installing chrome and re-started my computer. Guess what, after months of working on this darned thing,,, I can now click on a hyperlink. Many, Many thanks.
    Jim Walker


    don't forget to close Outlook or whatever program is giving you the message and restart before testin

  273. chbob

    Rather than mess with the Registry, I did the following that fixed the same problem in Outlook 2003 and Outlook 2010.

    I reinstalled Chrome, allowing it to be the default browser. I closed Chrome, and opened Internet Explorer which asked if I wanted to make IE my befault browser. I said yes. Closed out of all programs, untinstalled Chrome.

    Problem solved.


    Thank You very much. The Edit Regostry Part 2 worked for me.

  275. Ojas Bhagat

    Registery edit worked perfectly! Thank You!

  276. J Lorenzo

    Used Alan's registry edit solution. Worked like a charm. Thank you.

  277. Tom Doran

    that was very helpful. I have to admit, a little worried about downloading a file that was going to edit the registry, worked great!

  278. Chris

    I found Alan's solution to work. I installed Chrome and set it as default. Then I opened Internet Explorer and set it as the default, and then the links in Outlook worked just fine. Out of laziness I did not then uninstall Chrome, so I can't say for sure that that step is required.


    1. Diane Poremsky

      You can uninstall it or leave it installed, it should work either way.

  279. Another IT guy

    What most people may not understand about Outlook is that IE is the medium behind the application to navigate your mailbox or your local PST\OST files.

  280. JTT

    Alan's suggestion worked for us

  281. Ray Vanderhulst

    I'm using Outlook 2010 with Windows 7. The only thing that fixed the problem was the Registry edit. Thanks.

  282. Paul

    Awesome stuff!! Really simple step (Edit Registry, Part 2) that makes the magic. Thankyou so much!!

  283. Alex

    I uninstalled Google Chrom and Toolbar, causing hyperlinks in Excel worksheets and Word documents to lead to the error message “This operation has been canceled due to restrictions in effect on this computer. …” My computer runs under Windows 7 (updates current) with IE 10 as the default browser. I use MS Office Home & Student 2010 (updates current). My email is Windows Live Mail, which does not display this problem. Microsoft Fix It 50388 fixed the problem.

  284. Clyde

    Edit registry part 2 and import registry fixed it for me. Thank you so much.

  285. vam

    pure genius! Bless you for saving me a ton of time and aggravation. My links had turned off because of the Chrome install/default/uninstall process as described above. Thank you.

  286. Melvin

    On registry change, you might need to also change the HKEY\LOCAL MACHINE\SOFTWARE\CLASSES\.html, .htm, .shtml, xhtm, xhtm, etc to htmfile and not chrome... make sure to reboot the computer afterwards.... Thanks for the guide

    1. Woody

      I have this chrome also can or should it be changed or deleted?


    2. Diane Poremsky

      I can't find anything specifically to this key - "OpenWithPrgids" tells Windows to use FF in specific instances. For this reason I would leave it alone, unless you're still getting the error, then rename it to OpenWithPrgids-old.

  287. Donnie Brasco

    Worked like a charm. Thanks. Chrome =Evil

  288. Don.

    This worked perfectly! Thank you!!!

  289. Joe Marshall

    I believe that HKCR is a view of HKCU and HKLM provided for the purposes of backwards compatibility.

  290. Skip

    Thank you too. As usual, the microsoft forums offered next to no help at all compared to a long-tail search of the problem which turned up your solution. 330 comments and about as many 'thank you's' from my quick scan. Thanks again

  291. Mike

    Thanks. Your solution worked for me. I have bookmarked this page for future usage.

  292. Joe

    Used the "Edit Registry Part 2" solution and that worked for me!
    I think I got into this mess when I downloaded an Adobe update which had a Google Chrome option autmatically checked. Although I stopped the Chrome installation as soon as I saw it I guess I wasn't quick enough - it seems that it had already made some registry updates.
    Thanks for the solution.

  293. Yinka

    registry editting work perfectly for one of my staff. thanks for the post

  294. Ceal

    Alan's solution worked like a charm. The Junk Mail check box did not. I should have searched the web first when this started to occur, instead i spent months of fruitless efforts trying everything in my Internet security program, in the firewall, in Office, and other arcane places. Thank you much!!!

  295. Manoj

    The registry worked for me,ty very much

  296. Ian (NZ)

    Hi Diane.
    Re the registry fix, I note that it makes changes in a different area to where I would make manual adjustments. The reg fix reads:
    @="\"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE\" -nohome"
    ...while I'd be making manual changes here:
    [HKEY_CURRENT_USER\Software\Classes\.html], i.e, changing values from “ChromeHTML” to “htmlfile”
    Are you saying that the first "...nohome" command makes those manual value changes unnecessary?
    Computer Guys

    1. Diane Poremsky

      There are two different causes and registry fixes. The first one is for an older problem that is less prevalent these days, the other (chromehtml) for the usual cause lately. In some cases you need to use both (and it doesn't hurt to do both), but whether you use the reg file or edit your self, it would be the same key way.

  297. Ian - NZ

    Thanks, Diane. Sorry to belabor the point, but I'm trying to explain this to a customer in the simplest way possible.
    Are you saying that, if I gave her your 'nohome' regfix, it would make the manual change unnecessary?
    Or should I be looking for another regfix that makes those manual changes to the second location?

    1. Diane Poremsky

      If the problem is from uninstalling chrome or firefox, she needs this file : chromehtml.reg not the nohome one, or in addition to the nohome one.

  298. Ian - NZ

    Diane, thanks heaps. Never got the hang of creating reg files - that'll do the job for my customer nicely. :-)

  299. Ian - NZ

    Me again with a heads-up. I'd thought, from the customer's description, that it was the no-go-to-link prob caused by the 'ChromeHTML'\'htmlfile' issue.
    Turned out that wasn't the problem. Clicking links just got a long tirade about a missing file association.
    I wasn't sure how to fix this because it wasn't clear just what file association was lacking. In the finish, resetting IE 10 to defaults did the job. There's more here:
    Cheers :-)

  300. hefin

    tgrf's solution worked for me. Had to go to outlook after my live mail crashed and couldn't even get a new download of lm to work either.

  301. Don Eager

    Thank you SO much for the Edit Registry, Part 2 solution. I encountered the problem of non-working hyperlinks in Outlook e-mail after doing my monthly system maintain, which included an update to Flash Player. During this update, Chrome was installed. I couldn't see any way to prevent it. Immediately uninstalled via Control Panel, after which links didn't work. I downloaded and executed your "chromehtml.reg" file with instant success. I don't know why Adobe forces unwanted software on you when just trying to keep Flash current. Before I found your site, I tried to fix via Microsoft Outlook Help. Found exact problem, but when trying the "Fix for Me" solution, all I got was a Bing page asking for a search parameter???? Than ks again!!!

  302. Tim Ebben

    Thanks, that was a big help. Microsoft knowledge base was useless. I will be complaining to Adobe and Google.

  303. Murali

    Download chrome, it is working fine, thank you for valuable information

  304. matt alvarado

    Alan...You are a life saver. The install/default IE/uninstall Google f***ing Chrome worked!

  305. M Cragin

    Using Vista & IE8
    Just wanted to add my hurrahs and thanks to the chorus for Diane's knowledge and Alan's Solution. I read everything and I didn't see anything about using Revo Uninstaller Pro to install applications. It doesn't work if the application/program shuts down your computer before you can save the "log" from the install.

    I had great success with the 2nd Google Chrome install & uninstall after I was able to save the "log".
    Thanks again ending my frustration !

  306. Soozie

    After weeks of trying to figure it out, I finally found Alan's solution and it worked! So easy! Thank you. I'm a happy camper once again!

  307. Tom

    Running Windows 8, IE10, Firefox 23.0.1, and Microsoft Outlook 2010. Don't have Google Chrome. Uninstall/re-install of Firefox, then setting as default browser did the trick! While doing that, though, I noticed I could have set program defaults within Windows 8 in Control Manager which also should work. Anyway, thanks!

  308. Israr Khan

    I am using MS outlook 2007 and i am facing outgoing mail problem , i am sent the message from outlook size is 90Kb but still stuck in outbox not sent yet, my account is MS exchange mailbox and server is on Switzerland, i use my account in Pakistan online
    plz give me help about this problem.
    Israr Khan

  309. Bas

    I found that going to the IE options, programs tab, and setting the checkmark for the 'let IE check if it is the default browser' also helps. When restarting IE it will notice it is not the default browser and ask if it should change this; awnser yes.
    Thereafter the links in outlook should work....

  310. Trade Show Tom

    IT WORKED! Reinstalled Chrome and got my links back in Outlook.


  311. Ks.

    I had this problem with Excel when web-links wouldn't open and the same error message popped up. I did have Google Chrome installed, however, as a non-default browser from the beginning, and I went through all steps above - except for the registry change, but nothing helped. What fixed the issue was to completely uninstall Google Chrome. I didn't even have to restart my computer, it worked right away.

  312. jerry

    this is what fixed me up :)

    thanks guys for the help. google chrome can kiss my *%$

  313. jerry

    for got to add this lol
    If you are using Windows 7 or Vista:
    1.Close Outlook
    2.Open Internet Explorer.
    3.On the Tools menu, click Internet Options.
    4.Click the Advanced tab, and then click the Reset button.
    5.On the Programs tab, under Internet programs, click Set Programs, then “Set your Default Programs”, select your e-mail program and click “Set this program as Default”. Repeat for Internet Explorer.
    6.Click OK and close the dialogs.

  314. sergian (@ser_gian)

    Solved by setting "htmlfile" in regedit HKEY_CURRENT_USER Software Classes . Html


  315. Chris Harty

    The htmlfile download and rebooting Windows 7 did the trick. I have an interview for a Help Desk position on Monday November 25th and Outlook is a main user application at their site. More than likely I'll see problem this again. Thanks... !

  316. R

    +1, nice article! Helped for me.

  317. Josh

    Hello. I did the registry fixes as described. That alone did not fix the problem. I am using Vista(sad, I know). After I learned that did not do the trick, for the heck of it, I made IE the default browser and then after that, made Chrome the default again. Guess what? The problem was then fixed. So maybe I misunderstood the directions, but the bottom line is the problem was resolved. Many thanks to everyone who contributed to this thread!!

    1. Diane Poremsky

      No, you didn't misread, but they don't work for everyone. Glad to hear you were able ot fix it.

  318. Rahul

    Hi there, I think reinstalling Chrome or Firefox is not a good solution. It simply erases stored passwords, bookmarks and lots of other data. Easiest way is to use Microsoft's utility to fix this problem. Just download their Fix It file, and run it. It will fix the problem in minutes without having need to reinstall or importing registry or anything. Here's the link:

    1. Diane Poremsky

      Reinstalling Firefox or Chrome won't erase stored passwords. It's not necessarily the easiest way to fix this problem, but many people prefer doing it because they are comfortable doing it and it works, usually without rebooting Windows. The Fix Its may not work until you reboot.

  319. Christine Beebe

    Hi I am running Windows 7 with Outlook 2010 and I uninstalled Google Chrome as I did not need it, and when I went into outlook I found I could not open the hyperlinks and I got this message This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. So after reading all of the above I reinstalled Chrome set it as default browser, then I went to control panel set programmes as default, reset internet explorer as default as all is fixed.

  320. Jim

    Hi Diane,

    You are a tremendous resource. Thank you very much for your efforts.

    The very simple solution that tgrf provided and that you posted was what worked for me. It certainly was worth the effort to try that first.

    Thank you again, so much!


  321. CJ Johnson

    Alan's method worked for me as crazy as it all sounds. I did try everything else listed first. Go figure, Alan you rock!

  322. Larry E.

    Hey! Genius! Thanks for the fix!

  323. Graphtek

    This registry mods work with Terminal Server 2008 R2 when removing Chrome without setting IE as default first. Great work, thank you.

  324. Val from PA

    Thank you Alan!!! So glad I didn't have to call the help desk again!

  325. Fadi Al Thahabi

    alan`s solution the best it is Ok

  326. Anapat Lertkiatdamrong

    It's Work Thank you very much :)

  327. qomar

    tha's work for my win 7. thanks anyway

  328. E-Today is a MR. FIX, worked for me required PC restart.
    definitely related to Chrome and default browser, I had just uninstalled Chrome browser
    One is able to cut and paste hyperlink in Outlook email into IE browser to get to web site you need it a pinch.

  329. Ivan

    Having problem with links "This operation has been canceled due to restrictions in effect on this computer" with Outlook 2007 and IE 11 as default browser I just make Chrome as default browser an then again IE as default browswr. The problem with links in Outlook vanished.

  330. rollinshultz

    I encountered this problem with Notepad++ which had been written into the registry as default for html, the above registry change to htmlfile worked after a restart.

  331. User

    Tried resetting IE; didn't fix it. Tried setting default programs; didn't fix it. Tried registry fix 2; found all values set to CHROMEhtml. After changing to htmlfile, 100% fixed. Thank you.

  332. Mr. Ripdizzle

    Downloaded the registry keys and installed. After that I tested (without reboot) and the links within the email came up.

  333. Nasser Jamal

    Dear members,
    My gratitude to all who contributed to solving my M/S Words problem.

    The problem was solved by simply switching to another browser; in this case Internet
    explorer, then redownload Chrome, and there it went back to normal.

    Best regards


  334. Wilson

    I have encountered this issue and it is due to the registry has been modified.
    Replacing the registry,it works like a charm.
    Thank you.
    So much!

  335. Gerard M-F Hill

    So very grateful for your guidance. Registry key must have gone missing in uninstalling and updating programs. I followed your link to the Microsoft page and that fixed the problem. Thank you.

Leave a Reply

If the Post Comment button disappears, press your Tab key.

This site uses XenWord.