Red X's in Email Messages

Last reviewed on May 8, 2014

Applies to: Microsoft Outlook 2013, Outlook 2010, Outlook 2007, Outlook 2003

When pictures in your email won’t download, even though you have Outlook configured to download external content (or allow it on a per-message basis), the problem is usually a “full” temporary file folder. It can also be caused by a secure proxy server, an invalid Temp folder path, or a corrupt Temporary Internet File folder. If you do not see a red x but have a blank box shaped/sized like the graphic or photo, you have Show picture placeholders enabled.

There are two new causes for this problem, although I’m not sure how common these two causes are, especially in Outlook 2007 and 2010 because it’s only a problem when the default setting is changed.

  • Images are missing in online mode with Outlook 2013 / Exchange 2013
  • Image is not embedded in the message (affects Outlook 2007, 2010, and 2013)

Corrupt Temporary Files Folder (TIF)

One cause of images not displaying in Outlook email is a corrupt Temporary Internet Files (TIF) folder (a second symptom is the TIF size is set to 0 in Internet Options). This seems to be more common after IE is installed. The solution is fairly simple: log out of your account and log in using another account that has administrator permissions, then delete the Temporary Internet Files folder. When you log back in using your own account, the folder will be recreated. If you don’t want to make an administrator account, use Lewis’s method (below) instead.

Deleting the TIF will also delete the securetemp folder (and temp folders used by Word and other applications).

To locate the TIF, open Windows Explorer and type shell:cache in the address bar, and then press Enter.

Note the path, C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files (the Temp Internet Files folder is named INetCache in Windows 8.1) then log out of your account and log in using an account with administrator permissions. Enable the Windows Explorer option to show hidden files and folders, then browse to the path used by your account. Right click on the Temporary Internet Files folder and choose Delete.

Delete the Temp Internet Folder in Windows 8

Lewis’ Method

Lewis used the following method:

I went into Internet Explorer “Internet Options” and under “Browsing History, clicked “Settings”. My “Disk Space To Use” was set at zero, and I couldn’t change it, but I saw a button that said “Move Folder”, so I thought “what the hell” and clicked it (then you have to reboot). Voila – I could increase the disk space, and my Outlook would let me download pictures and actually see them.

Before changing the path, click View Files to open Windows Explorer then copy the path from the address bar and save it. (This is a good use for Outlook’s Sticky notes, or you can create a new message, paste the path in it then save it as a draft.) Close all open programs then select a new path. (I used C:\Users\username.)

After you log back into your account (you don’t need to reboot, only log out then log back in), copy the old Temp Internet Files path from the draft email and paste into the address bar of Windows Explorer and press Enter. Select the folders and press Delete, skipping any that Windows says are in use. This deletes any old cache files created by other programs. The programs will use the new location.

 

Encrypted page setting

A few people mentioned that changing the setting for encrypted pages pages fixed the red x’s, including kausikdatta:

I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it’s not for my machine). I opened IE settings, and in the Advanced tab, unchecked the “Do not save encrypted pages to disk” option. Et voilà! I now see images in emails in my Outlook 2013!

I’m not sure why a home user would have Do not save encrypted pages to disk option enabled, it’s really not necessary. To check your settings, open Internet Options, Advanced tab. Do not save encrypted pages to disk is about 3/4 of the way down the list, near the bottom.

Do not save encrypted pages to disk

Images not embedded

In Outlook 2007 and 2010, inline images will display when using the default settings. In Outlook 2013, inline images may display the Red X when using the default setting.

Outlook 2010

You may see a red x if the image is not embedded in the message and the Send Pictures With Document registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0

Outlook 2007

You may see a red x if the image is not embedded in the message and the Send Pictures With Document registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0

To fix the problem in either Outlook 2010 or 2007, you need to remove the Send Pictures With Document registry value or change the value of Send Pictures With Document to 1.

Outlook 2013:

You may see a red x if the image is not embedded in the message, and the following registry value is NOT set, or is absent:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 1

To fix, you need to add Send Pictures With Document with a value of 1, or change the existing Send Pictures With Document value to 1.

SecureTemp folder

When the secure temp folder is the cause, the picture will show only the red x; it won’t include the text telling you to right click to download.

When the SecureTemp folder is full, the red x wont include text

What exactly does “full” mean? The determination of Full is based on several factors, the most important is no more than 99 attachments of the same name in the folder (filename format of file(99).ext). The total number of attachments in the SecureTemp does not seem to be a factor (at least not under my personal record of nearly 9,000.) The amount of space allotted to the Temp Internet Folder is a factor but I haven’t figured out the specifics.

Note: If you do not see a red x but have a blank box shaped/sized like the graphic or photo, you have Show picture placeholders enabled.

Check your SecureTemp folder

You need to locate the SecureTemp folder and delete the contents (or the entire folder) then restart Outlook. The images should display correctly once you do this.

Outlook 2007, 2010, and 2013 on Windows 7/8, Vista:
* where 8A0VMD3A can be any random characters.

C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\8A0VMD3A

Outlook 2007 & Outlook 2010 on Windows XP:
* where 8A0VMD3A can be any random characters.

C:\Documents and Settings\user\Local Settings\Temporary Internet Files\Content.Outlook\8A0VMD3A

Outlook 2000 – 2003 on Windows 7/8 or Vista:
* The OLK directory will end in a series of numbers.

C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLK*

Outlook 2000 – 2003 on Windows XP:
* The OLK directory will end in a series of numbers.

C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLK*

To quickly jump to the Temporary Internet Folder (TIF) in Windows 7 or Vista, type shell:cache in the Start menu’s Search field and press Enter. This will open Windows Explorer to the TIF file. Outlook’s SecureTemp folder should be visible (Content.Outlook or OLK*). If not, go to Windows Explorer’s Organize, Folder and Search Options menu. On the View tab, enable the option to show Hidden Files and Folders.

See Outlook SecureTemp Files Folder to learn how it works and for the instructions to move the SecureTemp folder out of Temporary Internet Files.

The tools listed on this page make it easier to delete the orphaned attachments.

Verify the Temp path is correct in the registry

If the path in the path in the registry is not valid, you will have red x’s for images. Open the registry editor and verify the value in OutlookSecureTempFolder is correct and exists.

If you aren’t sure if the path is valid, right click on OutlookSecureTempFolder and Delete it, then restart Outlook. Outlook will recreate the value and a new SecureTemp folder.

The key in each version of Outlook is as follows:

Outlook 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security

Outlook 2010
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

Outlook 2007
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Outlook 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Outlook 2002
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security

Do it for me

Use the correct registry file for your version of Outlook to delete the OutlookSecureTempfolder key then restart Outlook.

Download the file, change the extension to .reg if your browser changed it to txt, then double click to run it and approve all of the prompts.

Outlook 2013Outlook 2010Outlook 20072003

Tools

Clear SecureTemp Folder automatically using VBA

A VBA sample you can use to delete the files in the SecureTemp folder each time you close Outlook or run it any time you want to delete the files.

OutlookTools

OutlookTools is a support and advanced settings tool for Outlook. It gives you access to Outlook settings and data folders and allows you to change settings that are normally only possible through the registry.

Proxy Server Authentication

This issue affect users who access the Internet using a proxy server that is configured to use basic authentication.

When Outlook 2010 opens an HTML-formatted email message that contains an HTTP reference to an image that requires proxy authentication, Outlook won’t bring up the password dialog and the image won’t be displayed.

To address this, you need to set this registry key for Outlook 2010:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common
DWORD: AllowImageProxyAuth
Data value: 2

If you use Outlook 2007, you need to add AllowImageProxyAuth to this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common

When the value is set to 1, you’re prompted for authentication once per Outlook session. If you cancel the authentication request, you are not prompted again during that Outlook session.

When the value is set to 2, you’re prompted for authentication as needed. Typically, this is once per Outlook session. However, you may be prompted multiple times under certain circumstances. If you cancel the authentication request for one image, you’ll be prompted for the next image that requires proxy authentication.

If the key is missing or set to 0, you will not be prompted for authentication, and the image might not be displayed.

Do It For Me

Ready to run registry files are available for Outlook 2010 and Outlook 2007. To use, download the correct registry file for your version of Outlook and double click on it to enter it into your registry.

AllowImageProxyAuth-2010 AllowImageProxyAuth-2007

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

116 responses to “Red X's in Email Messages”

  1. Robin Datta

    The Show picture placeholders box is already unchecked and images are downloaded fine with subscribed email ads, and the do not download automatically option is unchetced in the Trust Center but no luck with the pictures displaying in emails.

  2. Clapton

    Hi Mr.

    I tried these options, my outlook is set properly.

    I have a message with a graphic embedded.

    I tested the the arrived message by putting its source into an html file then opening it in Google Chrome. I could open it and have the image displayed without a problem.

    Yet it's still not visible from within outlook 2010.

  3. GreenJello

    And when all these fixes don't work, try this:

    http://greenjelloland.blogspot.com/2011/11/soluti...

  4. Valerie

    First...important for you to know, I am in NO way, technical, so be gentle!

    I have Outlook 2007, and sometimes I have a box that does not have the option to download images...just COPY. I read your info and found the temp file, but there were more than tmp files...is it safe to delete everything in that folder? I did delete the ones w/the .tmp extension, and when I returned, the images loaded in the e-mail right away! However, the other e-mails w/red x's that OFFER the choice to DOWNLOAD did not automatically load the image. Can you advise me what to do in this type situation? Thanks for any help

  5. Pete Guzzetti

    This solution worked for me - THANK YOU!!!

  6. Mike M

    I have the red cross with no text beside it. But there is no "securetemp" folder in the "Temporary Internet Files" folder, and nothing with a cache of images.

    I've wasted about 3 hours trying to resolve this. Microsoft are a real pain in the A$$ with "gotchas" like this.

  7. Mark W

    I appreciate this article to fix the red X issue, but I'm still at wits end. I followed the directions exactly to clear my SecureTemp folder, which only had a few files anyway. I've checked all my Trust Center settings and they're correct. I even set up a new administrator user account and set up Outlook on that account, and I still get the red X with no text next to it. I'm using Windows 7 and Outlook 2007, and this wasn't an issue as of a two days ago. Any registry tricks or other ideas?

  8. Mark W

    Thanks for your suggestion. I tried a system restore rollback to a few days ago when this issue wasn't happening. No luck. I also tried opening Outlook 2007 in safe mode. No luck.

    This is all on a home computer, no proxy server. Does anything else come to mind that I should try?

  9. Mark W

    Yes, I had tried the picture placeholder setting. I tried every checkbox suggestion I could gather from various forums. I tried running the Microsoft Office repair tool. Do I need to completely uninstall and reinstall Outlook 2007? I can't think of what's left to try. If I do uninstall, are there any utilities your recommend to completely clear out every last trace of the program?

  10. Denis

    Hi Diane,
    I am following this thread with interest as my Outlook 2010 running under W7 Ultimate is also doing exactly what others are reporting although it was not always the case. This seems to have started within the last week. I have no temp file or .OLK to clear, have followed the Fixit solutions for checking registry values but the solution is still alluding me. Do you have any further suggestions please?

  11. Potato

    I am having this same problem. I've tried everything suggested. I'm so annoyed with this Windows laptop that I'm considering going out and buying a Mac. I cannot delete any of the files in the Temporary Internet Files directory. I've also tried doing this in Safe Mode.

  12. Roger

    I have read this thread and there seems to be a problem that may have originated in a windows update done KB2687493 around mid March. That is around the same time that I started seeing it. I am running Win7 (32), Outlook 2007 and IE10. All suggestions I have found do not resolve this "new" issue. Hope someone can find out what is going on.

  13. Roger

    I used the original office disk and did a "repair" function. No change. Unfortunately the mid-march windows updates did around 15 updates at the time and I haven't had the time to back them out one at a time. Interestingly, I have multiple email accounts set up in Outlook and one of them does not have this problem. I am therefore thinking this is more of an account setup/ISP issue however nothing has changed recently in either of these areas. Very Frustrating! ISP says its MS problem, MS says its ISP problem.

  14. Tim

    I have been watching this thread because I too have this same problem and have tried everything. I do not run updates because of these kinds of issues. However, I did have to update to IE 10 because a site I use required the update. They also used the newest version of Apple Quicktime. It is since I made these updates about 10 days ago that I have been receiving the "red X' issue. I can close Outlook and when I re-open it the pictures show only to fade to "red X's" at a later time.

    1. Stephen

      Tim, I have IE 10 installed and I have the exact same issue as you. When I first open emails with embedded pictures they will show, and then later when I come back to the email they disappear. Very annoying!

  15. Nelio

    I had the same issue and it was driving me nuts. Thankfully, it went away after I installed the latest Windows Updates and rebooted. Hope this helps everyone still having this problem. I'm running Outlook 2007 on Windows 7 64bit.

  16. Dawn

    Diane on your 4/11/2013 comment at 6:23 pm what is the Value Data suppose to be? I am also having a problem and it has been about 10 days now. Everything you have in your comment matches up but when I look at my value data it is different.

  17. Tim

    Thanks Diane, but I really do not know how to check the path?

  18. Tim

    Ok, did some digging. Yes, that does exist. It is empty. Still no images.

  19. Roger

    Diane,
    Thank you so much for this thread and your expertise/guidance.

    I had thought I deleted the secure temp folder, but after reading your last two posts and looking at the registry I have multiple .....\office\xx.0 entries. eg, I have \office\8.0 AND office\11.0 AND office\12.0 etc. I am not sure what all of these are. I ended up going to each of them and deleting the file name only (OFH01PIF) eg ...\Content.Outlook\OFH01PIF...in all of them and left it so that all strings read: .........

    C:\Users\Roger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

    I then re-launched outlook (with fingers crossed) and you could tell it was doing something as it took more time than usual. Obviously it was rebuilding the temp folders and it worked!

    Many days of frustration gone!!!!

  20. Dawn

    When I look mine up the only users I have are owner & public.
    Dawn

  21. Dawn

    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

    This is what I have closed outlook and reopened and still red x

  22. Paul

    Hi, I too had this problem over the past week and followed every link, however, one link suggested the removal of the registry entry folder for the temporary files. As a last resort I just deleted this via 'regedit'. Rebooted and my pictures are now showing.

    Hope this helps

  23. Dawn

    So what did you actually delete? What was the name and location?

  24. Bill

    Diane: I looked at a bunch of different web articles to try to figure this out and yours was by far the most comprehensive and understandable -- after trying stuff for an hour and getting more and more frustrated, I found your article and fixed it in about 5 minutes. Thank you!

  25. Richie T.

    Any update to this issue? I am seeing the "red X" issue on multiple machines w/ Outlook 2010 connecting to our corp. Exchange 2010 server. Always seem to happen to messages with BMP images pasted inline and sent from outside mail servers. Have tried several things: cleaning secure temp folder, deleting and recreating temp folder, removing temp folder. this is even happening on a machine with a fresh OL2010 install and new profile in Online mode. Also attempted the MS Fixit here http://support.microsoft.com/kb/2638687 with no success whatsoever. I know images are there because they are viewable in mailbox via OWA or even IOS mobile devices.

    Thanks.
    Richie

  26. Richie

    Forwarding the message still doesnt show the image. As I mentioned, I dont think its corrupted since image is viewable (as attached image) via OWA and mobile devices. I am not sure of the original message format (HTML or RTF) but I will investigate that. On a different note, is it possible to receive email alerts when this thread is updated? If so, how?

  27. Karen Nyhus

    Do you have a spam filter? Could be the culprit.

    Look at the message in Outlook preview pane. If the images are at the top of the message, the url for them should appear in preview mode (otherwise you may have to dig a little deeper to see the message source and check the image links). One possibility (happened to my client out of the blue, twice - spam filter companies adjust their algorithms periodically so this can appear/recur even if you've fixed it before!) is the spam filter is removing images and replacing them with something like "transparent.gif," including a url to the new image source (not your original url or web server). If this is the case, you will need to adjust your configuration settings at the spam filter (remove the 'spam beacon' and 'web bug' block). Here's a link for McAfee/(formerly MX Logic):

    http://www.myicontrol.com/fusetalk/messageview.cfm?catid=28&threadid=793

    I am not sure what triggered the block but for this client it only happened to emails sent through a third-party mass emailer. I am waiting to see if we can turn off the block only for them and leave it in effect for all other domains (it's a good thing). Hope this helps.

  28. matt froman

    This can also happen when you install IE10 and then downgrade to IE9. I haven't located a fix for me, but that's how it started for me.

  29. pete

    have tried all this , i dont have that temp folder you mention its not there??
    my problem is only on e.mails linked to internet ,amazon,aldi etc ,im on windows 7 office 2010 ,firefox ,but when i bounce the e.mail to my works laptop i can see the images ok ? also running windows 7 and office 2010 ?? help please

  30. pete

    my trust centre options are ok , i use firefox but IE 10 downloads automatically do you think that could be a problem even though i dont use it ?

  31. pete

    Diane you are a superstar ,worked immediately

    many thanks this has been driving me mad for weeks

    thanks again

    Peter

  32. Paul Croston

    Diane
    Many thanks
    I had to access the Content.Outlook by entering shell:cache in the start menu search field. I deleted the files (approx 220Mb) and I was able to download email pictures again. I'd tried all the other fixes in other forums without success so was getting very frustrated after hours of trying to resolve this issue.
    Paul

  33. Cornan The Iowan

    There is at least one other cause for red "x"s without the explanatory text: If "something" makes Internet Explorer switch to "Offline" mode, the red "x"s will appear in Outlook.

    I don't use Internet Explorer but opened it in response to another article (not on this site). As soon as I opened IE I saw that it was running in "Offline" mode, and as soon as I corrected this issue Outlook started showing me images again.

  34. Steve Tennis

    I have tried all of the above without success. Anything else???????? This is really annoying.

  35. Steve Tennis

    Outlook 2010, Windows 7 Home Premium, and IE10 is loaded but I use Firefox.

  36. Steve Tennis

    I am one who needs to have it very specifically spelled out for me when it comes to this. I have done both the proxy server authorization and the registry edit things above. I assume the delete the value item you refer is done by the "do it for me" things above. I have gone to the advanced tab in IE10's internet options and unchecked the box in the multimedia section that reads show image download placeholders. I have emptied every "Temporary Internet Files" folder I found on my hard drive. I even went to control panel to uninstall IE10 and it wasn't even in the list of programs. Protected mode check box is empty on the security tab. Like I said, I have tried EVERYTHING on the internet on this site and others. There has got to be a fix ..... beyond annoyed and now frustrated.

  37. Steve Tennis

    Mine is set to 1. Is this the correct setting? I'm looking in the 14.0 folder but I also have an 8.0 folder. That folder only has an Outlook folder with Default and First_Run in it.

  38. Steve Tennis

    I set up a new profile for Windows and added sites back to my safe senders list. I am now seeing pictures from these sites. All e-mails are still not showing pictures initially but I have the choice to add to the safe senders list and not just open the pictures in a browser.

  39. maryh2

    After many hours, this is what actually worked. Thank you.

  40. Caleb

    From July to October 2013, and there is NO DEFINITIVE ANSWER for this problem yet? You never answered the question about whether DWORD should be set to 1 or 0, or what to do if it is not present???

    And concurrent with this issue, I am not bale to download any of the "FIX IT" applets or access the help thru my IE10 or search emails. It tells me that my indexing is off, even when I turned it ON. Office 2010, Windows 7, and IE 10.

    At this point, should I re-install my windows 7?

  41. Caleb

    Diane, I looked in the "HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail DWORD: Send Pictures With Document" and there IS NO "Send picture with document" key there. When I right-click inside the box, I get the following options:
    Key
    String Value
    Binary Value
    Dword (32-bit) Value
    Qword (64-bit) Value
    Multistring value
    Expandable String Value

    I am at a loss as to which one to choose.

  42. Caleb

    Page 2:
    My situation is that my hard drive was slowly failing, and I bought and inserted a new WD hard drive and used their Acronis cloning software to clone the old information onto the new drive. For most programs, it worked great, but I am having all kinds of trouble with Outlook. I cannot see the graphics files in my emails, I cannot search email folders, indexing is permanently shut down, IE won't let me run any of the MS "Fixit" applets, can't run Windows updater, can't access windows help from within the programs.
    That is why I am contemplating a clean install. I made rescue discs when I bought the computer, so I think a clean install would be a matter of inserting 3 discs in succession and letting it do its work. I would just overwrite every thing that's there, right? Then uninstall and re-install Office. The hardest part is keying in the registration code. --- OR???
    Windows 7, Outlook 2010, IE10

  43. Crissinn

    Perdonen mi ingles pero soy de España y utilizo el traductor de google para poder expresar mi experiencia. Yo también tengo problemas con las imágenes vinculadas y he podido comprobar un par de cosas después de muchas pruebas.

    1º caso “curioso”
    Tengo una campaña publicitaria que si se recibe perfectamente, sin embargo si añado cualquier otra imagen a esa misma campaña y la vuelvo a enviar, ya no muestra ninguna de las imágenes que antes si se veían.

    2º caso
    Como he dicho, después de muchas pruebas y por supuesto seguir los pasos arriba indicados he comprobado que las imágenes se ven correctamente si utilizamos la opción de ver en en navegador y sin cerrar este volvemos a cargar el mensaje de correo, comprobaran que se ve perfectamente. He observado que al cargar en el navegador crea un archivo temporar en la carpeta secure, pero al cerrar este dicho archivo también desaparece y el correo vuelve a verse mal.

    --------------- google traductor -------

    Pardon my English but I'm from Spain and I use the google translator to express my experience. I also I have problems with linked images and I have seen a couple of things after many trials.

    Case 1 "curious"
    I have an advertising campaign if received perfectly, however if I add any other image that season and I resubmit, and does not show any pictures than before if they looked.

    Case 2
    As I said, after many trials and of course follow the above steps have verified that the images displayed correctly if you use the option to view in browser without closing this we reload mail message, ascertain that looks perfectly . I noticed that the load in the browser creates a file in the folder temporar secure, but also close the the file disappears and returns to dim email.

  44. AlbertoDM

    Dear Diane,
    I followed closely your post and tried every option available that you described.
    However my Outlook 2007 still does not download images form any email.
    How could I fix this? I tried installing Outlook 2010 but still I could not see the images so I reverted back to Outlook 2007 to which I am more accustomed and happy with.
    Still I could not fix the problem with the images in the body of incoming emails.
    What could I do?
    Please help because it is extremely important for my job that I can access images.
    Regards,

    Alberto

  45. AlbertoDM

    Diane,
    I also forgot to say, I could not make work your solutions "Do it for Me".
    Are the links active?

  46. AlbertoDM

    I use Windows 7 Home Premium and use Outlook 2007 with my Gmail account.
    It all happpended yesterday morning when I installed a new SSD which replaced my old and slow Hard Disk. The cloning process went perfectly and the support people at Apricorn believe it has nothing to do with it (or at least it never happened to them).
    At this moment I think that this porblem can only have happened bacause of the cloning sinci I tried everything else.
    For what conerns your links, I tried using them from Chrome so I guess that is why they did not work. I will try from IE and get back to you, even if I followed the manual procedure to the letter and nothing changed.
    I also have another idea; what do you think if I re-install my old Hard Disk, then I unistall MS Office 2007, clone it again onto the new SSD and reinstall MSOffice 2007? Culd thius work?
    Thank you Diane

  47. Alberto

    Thank you Diane,
    This mornig I put in my old HD, unistalled MS Office 2007, re-cloned it onto my new SSD and the insterted my new SSD, but still I cannot see any images in Outlook.
    I just tried logging in with another Administrator account but it won't let me delete the Temp INternet Files Folder for the main user (me). It tells me that this folder is in use and cannot be deleted.
    What can I do?

  48. Alberto

    Sorry, obviously I re-installed MS Office 2007 onto the new SSD once I inserted it.

  49. Alberto

    I cannot do it. I tried but now it tells me that the folder is inaccessible "access denied". Also, the folder has an arrow on it, like the ones for shortcuts.
    Could you help me and tell me what is wrong please?

  50. Don Pham

    I used CCleaner v4.08 utility to delete temp files, and my problem fixed.

  51. Lewis

    I finally fixed my problem with the red X. I went into Internet Explorer "Internet Options" and under "Browsing History, clicked "Settings". My "Disk Space To Use" was set at zero, and I couldn't change it, but I saw a button that said "Move Folder", so I thought "what the hell" and clicked it (then you have to reboot). Voila - I could increase the disk space, and my Outlook would let me download pictures and actually see them. The emails where I had already downloaded picture, but just got the red X, also displayed the pictures. An easy solution, but I had to find it myself.

  52. kausikdatta

    Diane, I tried - unsuccessfully - almost all the solutions posted in various internet fora for getting my Outlook 2013 to show the images in emails on my Windows 7 Enterprise x32 machine; Secure Outlook temp folder, new profile, folder size, registry edits to allow images, and so forth - none of them worked.

    I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it's not for my machine). I opened IE settings, and in the Advanced tab, unchecked the "Do not save encrypted pages to disk" option. Et voilà! I now see images in emails in my Outlook 2013!

    Hope this helps someone else.

  53. selvakumar

    I am using win 7 + ie11 and I am not able to see embed image in outlook and it just showing X mark instead of image. Kindly help. The image is from a https website.I am having only issue when the image comes from https website and images are showing fine when it comes from http websites. Also If I downgrade ie11 to ie 8 or ie 10 and it works fine.

  54. Clive

    Diane/Kausikdatta,

    Pictures in emails from sources previously viewable had been replaced by a red cross on my home laptop

    I installed various cleaners and tried the recommended registry changes to no avail.

    And then found Kausikdatta's comment re the encrypted page setting. this was checked and after unchecking all was fine.

    Many thanks

  55. Jeremy

    Diane
    Thanks for your exhaustive thread on this surprisingly common problem, However I have tried every suggestion on this page - without success.

    I have Win7 , Outlook 2007 and IE 11.

    I do seem to have an issue with my TIF folder, I deleted the entry in the registry, and Outlook didn't recreate it. So I have manually entered a new location in the registry, but if I use shell:cache I can se it exists but it remains completely empty. Also before and after editing the Registry, it is impossible to change the size of the temporary Internet Folder in IE Internet options/browsing history/settings dialogue. It is always zero, if I try to change it it says I have to enter a value between 8 and 8, even if I put 8 in it reverts back to zero and the path is always blank. I have tried deleting the Cache and lowCache entries in the registry as suggested in another thread, they are then recreated when IE is next started but I still have the problem. I am sure this must be causing the issue with the red x's but can't fix it! Any ideas please?

  56. Jeremy

    Yes, as far as I can see I have done everything suggested on this page. I deleted the TIF folder using Lewis' method from within IE. Outlook didn't recreate it when restarted. i have made a new TIF folder in a new location, and put that entry in the registry. Given IE will only allow zero space for the old and the new TIF folder I think that is roughly where the problem lies, but can't make any progress.

  57. Jeremy

    One more piece of info. If I run Outlook in safe mode (Outlook /safe) then the images have the red cross and the message to tight click to view images. If i right click then the message goes and I am left with just the red cross and the title of the image, which is what I get when I run Outlook nirmally.

  58. Jeremy

    It is set to 256,000 decimal. I changed it to 512,000, it has no effect, the disk space for TIF still shows as zero in the Internet Options box. Gawd this is so frustrating, After 20 years tusselling with Windows issues I have honestly never come across a problem that couldn't be solved eventually. After 5 months of tinkering this is looking insoluble. And yet is appears to effect so many people?!

  59. Jeremy

    I use Avast, have not had Mcafee on this machine as I find it too intrusive. I tried restarting in Safe mode, it made no difference to the red x's appearing in Outlook, or the way the settings for the TIF are not changeable in IE. ???!

  60. Jeremy

    Well thank you Diane for putting so much effort into this, I do appreciate it. I suppose one last thought is, given I deleted the old TIF and moved it to a new location, what if it isn't the File/Folder itself that is corrupt, but the mechanism Windows uses to tell the programs where it is that is broken? I suppose this is the registry entry, and I manually entered it when I moved the folder, and the Shell:cache command does find it correctly, so that seems to be a dead end as well.

    I don't suppose there is any way of actually getting Microsoft to take any responsibility for finding a solution to this is there?

  61. Ronald Dunbar

    I have tried everything on this page twice just to see if I missed something! I still cannot get rid of the red x's and start seeing the images again. I lastly restored an old PST from a year ago and that did not help either. Will it help to uninstall Outlook 2013 and re-install? I am using Windows 7 64 bit. Whatever happened only started maybe a month ago now. I'm frustrated!
    Thank you in advance for any assistance,
    Ronald w Dunbar

  62. peter

    I got rid of this problem ,then it mysteriously returned ?? try this it worked for me "I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it’s not for my machine). I opened IE settings, and in the Advanced tab, unchecked the “Do not save encrypted pages to disk” option. Et voilà! I now see images in emails in my Outlook 2013! "

  63. Ronald Dunbar

    Thanks Peter, but I already tried that aslo.
    Ron

  64. Jeremy

    The other point to note is that I have exactly the same problem with images in all Microsoft help files - all images in the help files are replaced with a red x. So this isn't an Outlook specific problem. Not that Microsoft seem the least concerned by a broken operating system.

  65. Keith

    After pulling my hair out since May 1st with this problem I solved it yesterday. I tried everything listed on this forumn and every other option found by googling this issue. I have a 2008 Toshiba laptop with Vista and Office 07, IE 9 and Webroot Virus software. Outlook started acting up right after Microsoft issued the latest big fix for the IE problem around the 1st of the month. And it actually corrected itself for two days inbetween then and now but only for a day each time? My problem was with Webroot. Somehow my settings within Webroot got changed to block Outlook! I believe this had something to do with all of the recent updates from Microsoft. Becuase I never go into my Webroot settings. I went into "active connections" and noticed that Outlook was being "Blocked" vs "Allow".This didn't block the emails from coming in just the images. I changed to "Allow" and all is well.

  66. Jeremy

    Yes pictures are fine in IE. THe help files don't show pictures for every single help file on my PC. I have checked all of the IE settings and made all of the changes to the TIF folder as I documented above i.e. It is set to 256,000 decimal. I changed it to 512,000, it has no effect, the disk space for TIF still shows as zero in the Internet Options box. I deleted the TIF folder using Lewis' method from within IE. Outlook didn't recreate it when restarted. i have made a new TIF folder in a new location, and put that entry in the registry but still no pictures. Given IE will only allow zero space for the old and the new TIF folder I think that is roughly where the problem lies, but can't make any progress.

  67. Dan

    THIS IS ALL UTTER BS. I just want to see my email pictures. Why does Microsoft force everyone to be a coder or friggin' IT support engineer just to do the most simple things? That's what I want to know. You'd think after 30 years they would have learned a thing or two from Apple.

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