Last reviewed on May 8, 2014   —  137 comments

Applies to: Microsoft Outlook 2013, Outlook 2010, Outlook 2007, Outlook 2003

When pictures in your email won’t download, even though you have Outlook configured to download external content (or allow it on a per-message basis), the problem is usually a “full” temporary file folder. It can also be caused by a secure proxy server, an invalid Temp folder path, or a corrupt Temporary Internet File folder. If you do not see a red x but have a blank box shaped/sized like the graphic or photo, you have Show picture placeholders enabled.

There are two new causes for this problem, although I’m not sure how common these two causes are, especially in Outlook 2007 and 2010 because it’s only a problem when the default setting is changed.

  • Images are missing in online mode with Outlook 2013 / Exchange 2013
  • Image is not embedded in the message (affects Outlook 2007, 2010, and 2013)

Corrupt Temporary Files Folder (TIF)

One cause of images not displaying in Outlook email is a corrupt Temporary Internet Files (TIF) folder (a second symptom is the TIF size is set to 0 in Internet Options). This seems to be more common after IE is installed. The solution is fairly simple: log out of your account and log in using another account that has administrator permissions, then delete the Temporary Internet Files folder. When you log back in using your own account, the folder will be recreated. If you don’t want to make an administrator account, use Lewis’s method (below) instead.

Deleting the TIF will also delete the securetemp folder (and temp folders used by Word and other applications).

To locate the TIF, open Windows Explorer and type shell:cache in the address bar, and then press Enter.

Note the path, C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files (the Temp Internet Files folder is named INetCache in Windows 8.1) then log out of your account and log in using an account with administrator permissions. Enable the Windows Explorer option to show hidden files and folders, then browse to the path used by your account. Right click on the Temporary Internet Files folder and choose Delete.

Delete the Temp Internet Folder in Windows 8

Lewis’ Method

Lewis used the following method:

I went into Internet Explorer “Internet Options” and under “Browsing History, clicked “Settings”. My “Disk Space To Use” was set at zero, and I couldn’t change it, but I saw a button that said “Move Folder”, so I thought “what the hell” and clicked it (then you have to reboot). Voila – I could increase the disk space, and my Outlook would let me download pictures and actually see them.

Before changing the path, click View Files to open Windows Explorer then copy the path from the address bar and save it. (This is a good use for Outlook’s Sticky notes, or you can create a new message, paste the path in it then save it as a draft.) Close all open programs then select a new path. (I used C:\Users\username.)

After you log back into your account (you don’t need to reboot, only log out then log back in), copy the old Temp Internet Files path from the draft email and paste into the address bar of Windows Explorer and press Enter. Select the folders and press Delete, skipping any that Windows says are in use. This deletes any old cache files created by other programs. The programs will use the new location.

 

Encrypted page setting

A few people mentioned that changing the setting for encrypted pages pages fixed the red x’s, including kausikdatta:

I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it’s not for my machine). I opened IE settings, and in the Advanced tab, unchecked the “Do not save encrypted pages to disk” option. Et voilà! I now see images in emails in my Outlook 2013!

I’m not sure why a home user would have Do not save encrypted pages to disk option enabled, it’s really not necessary. To check your settings, open Internet Options, Advanced tab. Do not save encrypted pages to disk is about 3/4 of the way down the list, near the bottom.

Do not save encrypted pages to disk

Images not embedded

In Outlook 2007 and 2010, inline images will display when using the default settings. In Outlook 2013, inline images may display the Red X when using the default setting.

Outlook 2010

You may see a red x if the image is not embedded in the message and the Send Pictures With Document registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0

Outlook 2007

You may see a red x if the image is not embedded in the message and the Send Pictures With Document registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0

To fix the problem in either Outlook 2010 or 2007, you need to remove the Send Pictures With Document registry value or change the value of Send Pictures With Document to 1.

Outlook 2013:

You may see a red x if the image is not embedded in the message, and the following registry value is NOT set, or is absent:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 1

To fix, you need to add Send Pictures With Document with a value of 1, or change the existing Send Pictures With Document value to 1.

SecureTemp folder

When the secure temp folder is the cause, the picture will show only the red x; it won’t include the text telling you to right click to download.

When the SecureTemp folder is full, the red x wont include text

What exactly does “full” mean? The determination of Full is based on several factors, the most important is no more than 99 attachments of the same name in the folder (filename format of file(99).ext). The total number of attachments in the SecureTemp does not seem to be a factor (at least not under my personal record of nearly 9,000.) The amount of space allotted to the Temp Internet Folder is a factor but I haven’t figured out the specifics.

Note: If you do not see a red x but have a blank box shaped/sized like the graphic or photo, you have Show picture placeholders enabled.

Check your SecureTemp folder

You need to locate the SecureTemp folder and delete the contents (or the entire folder) then restart Outlook. The images should display correctly once you do this.

Outlook 2007, 2010, and 2013 on Windows 7/8, Vista:
* where 8A0VMD3A can be any random characters.

C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\8A0VMD3A

Outlook 2007 & Outlook 2010 on Windows XP:
* where 8A0VMD3A can be any random characters.

C:\Documents and Settings\user\Local Settings\Temporary Internet Files\Content.Outlook\8A0VMD3A

Outlook 2000 – 2003 on Windows 7/8 or Vista:
* The OLK directory will end in a series of numbers.

C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLK*

Outlook 2000 – 2003 on Windows XP:
* The OLK directory will end in a series of numbers.

C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLK*

To quickly jump to the Temporary Internet Folder (TIF) in Windows 7 or Vista, type shell:cache in the Start menu’s Search field and press Enter. This will open Windows Explorer to the TIF file. Outlook’s SecureTemp folder should be visible (Content.Outlook or OLK*). If not, go to Windows Explorer’s Organize, Folder and Search Options menu. On the View tab, enable the option to show Hidden Files and Folders.

See Outlook SecureTemp Files Folder to learn how it works and for the instructions to move the SecureTemp folder out of Temporary Internet Files.

The tools listed on this page make it easier to delete the orphaned attachments.

Verify the Temp path is correct in the registry

If the path in the path in the registry is not valid, you will have red x’s for images. Open the registry editor and verify the value in OutlookSecureTempFolder is correct and exists.

If you aren’t sure if the path is valid, right click on OutlookSecureTempFolder and Delete it, then restart Outlook. Outlook will recreate the value and a new SecureTemp folder.

The key in each version of Outlook is as follows:

Outlook 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security

Outlook 2010
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

Outlook 2007
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Outlook 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Outlook 2002
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security

Do it for me

Use the correct registry file for your version of Outlook to delete the OutlookSecureTempfolder key then restart Outlook.

Download the file, change the extension to .reg if your browser changed it to txt, then double click to run it and approve all of the prompts.

Outlook 2013Outlook 2010Outlook 20072003

Tools

Clear SecureTemp Folder automatically using VBA

A VBA sample you can use to delete the files in the SecureTemp folder each time you close Outlook or run it any time you want to delete the files.

OutlookTools

OutlookTools is a support and advanced settings tool for Outlook. It gives you access to Outlook settings and data folders and allows you to change settings that are normally only possible through the registry.

Proxy Server Authentication

This issue affect users who access the Internet using a proxy server that is configured to use basic authentication.

When Outlook 2010 opens an HTML-formatted email message that contains an HTTP reference to an image that requires proxy authentication, Outlook won’t bring up the password dialog and the image won’t be displayed.

To address this, you need to set this registry key for Outlook 2010:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common
DWORD: AllowImageProxyAuth
Data value: 2

If you use Outlook 2007, you need to add AllowImageProxyAuth to this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common

When the value is set to 1, you’re prompted for authentication once per Outlook session. If you cancel the authentication request, you are not prompted again during that Outlook session.

When the value is set to 2, you’re prompted for authentication as needed. Typically, this is once per Outlook session. However, you may be prompted multiple times under certain circumstances. If you cancel the authentication request for one image, you’ll be prompted for the next image that requires proxy authentication.

If the key is missing or set to 0, you will not be prompted for authentication, and the image might not be displayed.

Do It For Me

Ready to run registry files are available for Outlook 2010 and Outlook 2007. To use, download the correct registry file for your version of Outlook and double click on it to enter it into your registry.

AllowImageProxyAuth-2010 AllowImageProxyAuth-2007

Comments

  1. Robin Datta says

    The Show picture placeholders box is already unchecked and images are downloaded fine with subscribed email ads, and the do not download automatically option is unchetced in the Trust Center but no luck with the pictures displaying in emails.

    • dporemsky says

      Are the images attached or embedded? If attached, they need to be opened (or selected in Outlook 2010 - so they display in the reading pane). If embedded, they should display properly provided the securetemp folder is empty. However, it's also possible that the images are corrupt - can you view them if you save the attachments to the hard drive. (To save embedded images save the message as HTML then look in the folder of the same name in the save location.)

      Many ads use linked images stored on a web server, not attached or embedded, so they display as long as download external content is enabled. (Some, especially spammers, use embedded images so they can't be blocked.)

    • Johnny King says

      Okay, I searched for this problem before. I was experiencing it on a Windows 7 Ultimate, IE 10 , Outlook 2010 install. It started right after an update about 1 month ago, and I always kept my system updated! I lived with it until I downloaded Thunderbird for mail and Mozilla for browzing! MS wanted to charge me for extending my warrantee and tech support! Was not happy so I bought into their Windows 8 Pro and Office365 hype and did that instead. Just as cheap! Now I am getting clients having this same problem! Has it been fixed if so where are the links to the fix so I can start helping my clients?

    • Diane Poremsky says

      There are several solutions - the one that seems to work best right now is deleting the Temp Internet Files folder. You need ot log into the computer as another account that has administrator permissions to delete it.

  2. Clapton says

    Hi Mr.

    I tried these options, my outlook is set properly.

    I have a message with a graphic embedded.

    I tested the the arrived message by putting its source into an html file then opening it in Google Chrome. I could open it and have the image displayed without a problem.

    Yet it's still not visible from within outlook 2010.

  3. Valerie says

    First...important for you to know, I am in NO way, technical, so be gentle!

    I have Outlook 2007, and sometimes I have a box that does not have the option to download images...just COPY. I read your info and found the temp file, but there were more than tmp files...is it safe to delete everything in that folder? I did delete the ones w/the .tmp extension, and when I returned, the images loaded in the e-mail right away! However, the other e-mails w/red x's that OFFER the choice to DOWNLOAD did not automatically load the image. Can you advise me what to do in this type situation? Thanks for any help

  4. Mike M says

    I have the red cross with no text beside it. But there is no "securetemp" folder in the "Temporary Internet Files" folder, and nothing with a cache of images.

    I've wasted about 3 hours trying to resolve this. Microsoft are a real pain in the A$$ with "gotchas" like this.

  5. Mark W says

    I appreciate this article to fix the red X issue, but I'm still at wits end. I followed the directions exactly to clear my SecureTemp folder, which only had a few files anyway. I've checked all my Trust Center settings and they're correct. I even set up a new administrator user account and set up Outlook on that account, and I still get the red X with no text next to it. I'm using Windows 7 and Outlook 2007, and this wasn't an issue as of a two days ago. Any registry tricks or other ideas?

    • Diane Poremsky says

      Is this a home computer or work? Do you access the internet via a proxy server?

      Did you try using System restore to roll back whatever changes may have been installed?

  6. Mark W says

    Thanks for your suggestion. I tried a system restore rollback to a few days ago when this issue wasn't happening. No luck. I also tried opening Outlook 2007 in safe mode. No luck.

    This is all on a home computer, no proxy server. Does anything else come to mind that I should try?

    • Diane Poremsky says

      Have you checked the picture placeholder setting? That shouldn't have the red x though- just a blank box.

      While in a New message window
      Click the Office icon
      Click the Editor options button on the lower right of the dialog
      Select Advanced from the left menu of the Editor options dialog
      Scroll down to Display email contents section (near the bottom)
      Uncheck the box to Show picture placeholders
      Then click OK to apply and close

  7. Mark W says

    Yes, I had tried the picture placeholder setting. I tried every checkbox suggestion I could gather from various forums. I tried running the Microsoft Office repair tool. Do I need to completely uninstall and reinstall Outlook 2007? I can't think of what's left to try. If I do uninstall, are there any utilities your recommend to completely clear out every last trace of the program?

    • Diane Poremsky says

      Install/reinstall rarely fixes problems that are not fixed by a repair or a repair install. Did you try deleting the securetemp folder and letting outlook create a new one?

  8. Denis says

    Hi Diane,
    I am following this thread with interest as my Outlook 2010 running under W7 Ultimate is also doing exactly what others are reporting although it was not always the case. This seems to have started within the last week. I have no temp file or .OLK to clear, have followed the Fixit solutions for checking registry values but the solution is still alluding me. Do you have any further suggestions please?

    • Diane Poremsky says

      At this point, no I don't have any other suggestions. I have seen an uptick in complaints and will see what i can find out.

  9. Potato says

    I am having this same problem. I've tried everything suggested. I'm so annoyed with this Windows laptop that I'm considering going out and buying a Mac. I cannot delete any of the files in the Temporary Internet Files directory. I've also tried doing this in Safe Mode.

  10. Roger says

    I have read this thread and there seems to be a problem that may have originated in a windows update done KB2687493 around mid March. That is around the same time that I started seeing it. I am running Win7 (32), Outlook 2007 and IE10. All suggestions I have found do not resolve this "new" issue. Hope someone can find out what is going on.

    • Diane Poremsky says

      What have you tried? Did you try uninstalling it and repairing office?

      Do you have any other problems with office since installing that update?

  11. Roger says

    I used the original office disk and did a "repair" function. No change. Unfortunately the mid-march windows updates did around 15 updates at the time and I haven't had the time to back them out one at a time. Interestingly, I have multiple email accounts set up in Outlook and one of them does not have this problem. I am therefore thinking this is more of an account setup/ISP issue however nothing has changed recently in either of these areas. Very Frustrating! ISP says its MS problem, MS says its ISP problem.

    • Diane Poremsky says

      What type of email accounts are in your profile? They should all have the problem since it uses http functions to get the images.

  12. Tim says

    I have been watching this thread because I too have this same problem and have tried everything. I do not run updates because of these kinds of issues. However, I did have to update to IE 10 because a site I use required the update. They also used the newest version of Apple Quicktime. It is since I made these updates about 10 days ago that I have been receiving the "red X' issue. I can close Outlook and when I re-open it the pictures show only to fade to "red X's" at a later time.

    • Stephen says

      Tim, I have IE 10 installed and I have the exact same issue as you. When I first open emails with embedded pictures they will show, and then later when I come back to the email they disappear. Very annoying!

  13. Nelio says

    I had the same issue and it was driving me nuts. Thankfully, it went away after I installed the latest Windows Updates and rebooted. Hope this helps everyone still having this problem. I'm running Outlook 2007 on Windows 7 64bit.

  14. Diane Poremsky says

    Is your Temp path valid? Check the path in the registry and confirm the path exists -
    HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Security
    Value: OutlookSecureTempFolder

    • Joyce says

      HOW do you check the path in the registry? The search will not bring it up.
      I, too, have followed all the directions, i.e emptying temp int files,etc, and the "Uncheck the box to Show picture placeholders" is unchecked...

      I'm very frustrated...

    • Diane Poremsky says

      Which version of outlook and windows?
      Press windows key + R to open the Run command.
      Type Regedit in the box and press Enter.
      Browse to the registry location - HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Security
      What path is listed?

  15. Dawn says

    Diane on your 4/11/2013 comment at 6:23 pm what is the Value Data suppose to be? I am also having a problem and it has been about 10 days now. Everything you have in your comment matches up but when I look at my value data it is different.

    • Diane Poremsky says

      Mine has C:\Users\Diane\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\RMO1NFZY\

  16. Roger says

    Diane,
    Thank you so much for this thread and your expertise/guidance.

    I had thought I deleted the secure temp folder, but after reading your last two posts and looking at the registry I have multiple .....\office\xx.0 entries. eg, I have \office\8.0 AND office\11.0 AND office\12.0 etc. I am not sure what all of these are. I ended up going to each of them and deleting the file name only (OFH01PIF) eg ...\Content.Outlook\OFH01PIF...in all of them and left it so that all strings read: .........

    C:\Users\Roger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

    I then re-launched outlook (with fingers crossed) and you could tell it was doing something as it took more time than usual. Obviously it was rebuilding the temp folders and it worked!

    Many days of frustration gone!!!!

  17. Dawn says

    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

    This is what I have closed outlook and reopened and still red x

  18. Paul says

    Hi, I too had this problem over the past week and followed every link, however, one link suggested the removal of the registry entry folder for the temporary files. As a last resort I just deleted this via 'regedit'. Rebooted and my pictures are now showing.

    Hope this helps

    • Diane Poremsky says

      Should be the OutlookSecureTempFolder entry under
      HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Security (where xx is your version)

  19. Bill says

    Diane: I looked at a bunch of different web articles to try to figure this out and yours was by far the most comprehensive and understandable -- after trying stuff for an hour and getting more and more frustrated, I found your article and fixed it in about 5 minutes. Thank you!

  20. Richie T. says

    Any update to this issue? I am seeing the "red X" issue on multiple machines w/ Outlook 2010 connecting to our corp. Exchange 2010 server. Always seem to happen to messages with BMP images pasted inline and sent from outside mail servers. Have tried several things: cleaning secure temp folder, deleting and recreating temp folder, removing temp folder. this is even happening on a machine with a fresh OL2010 install and new profile in Online mode. Also attempted the MS Fixit here http://support2.microsoft.com/kb/2638687 with no success whatsoever. I know images are there because they are viewable in mailbox via OWA or even IOS mobile devices.

    Thanks.
    Richie

    • Diane Poremsky says

      No update yet, but thanks for the possible clue. I'll test it with BMP's inserted. Outlook converts BMP to web-safe images if using HTML format or embedded objects if using RTF. Try hitting Forward on the messages and see if the images show in the Forward. If so, the message is getting corrupted and outlook can't read the image - Forward re-writes the message which fixes the problem.

  21. Richie says

    Forwarding the message still doesnt show the image. As I mentioned, I dont think its corrupted since image is viewable (as attached image) via OWA and mobile devices. I am not sure of the original message format (HTML or RTF) but I will investigate that. On a different note, is it possible to receive email alerts when this thread is updated? If so, how?

    • Diane Poremsky says

      I'll need to check on email updates - i thought it send them, but I may have it turned off.

      Outlook has been known to have problems with messages that OWA or another client handles with ease. But forwarding fixed most of the problems.

  22. Karen Nyhus says

    Do you have a spam filter? Could be the culprit.

    Look at the message in Outlook preview pane. If the images are at the top of the message, the url for them should appear in preview mode (otherwise you may have to dig a little deeper to see the message source and check the image links). One possibility (happened to my client out of the blue, twice - spam filter companies adjust their algorithms periodically so this can appear/recur even if you've fixed it before!) is the spam filter is removing images and replacing them with something like "transparent.gif," including a url to the new image source (not your original url or web server). If this is the case, you will need to adjust your configuration settings at the spam filter (remove the 'spam beacon' and 'web bug' block). Here's a link for McAfee/(formerly MX Logic):

    http://www.myicontrol.com/fusetalk/messageview.cfm?catid=28&threadid=793

    I am not sure what triggered the block but for this client it only happened to emails sent through a third-party mass emailer. I am waiting to see if we can turn off the block only for them and leave it in effect for all other domains (it's a good thing). Hope this helps.

  23. matt froman says

    This can also happen when you install IE10 and then downgrade to IE9. I haven't located a fix for me, but that's how it started for me.

    • Diane Poremsky says

      I suspected that with someone last week. I would start with deleting the OutlookSecureTempFolder value from the registry and let outlook rebuild it. Also check and see if Picture placeholders is enabled. One of the guys who mentioned it quit working after IE10 was installed came back and said it was the picture placeholders setting.

  24. pete says

    have tried all this , i dont have that temp folder you mention its not there??
    my problem is only on e.mails linked to internet ,amazon,aldi etc ,im on windows 7 office 2010 ,firefox ,but when i bounce the e.mail to my works laptop i can see the images ok ? also running windows 7 and office 2010 ?? help please

    • Diane Poremsky says

      That is blocked external content - Go to File, Options, Trust Center - check the settings on the Automatic Download page. If you are configured to allow external content, was IE10 installed right before you noticed the problem?

  25. pete says

    my trust centre options are ok , i use firefox but IE 10 downloads automatically do you think that could be a problem even though i dont use it ?

    • Diane Poremsky says

      I thought I posted this earlier but apparently write it but never finished it. :( Since you use FF, go to Internet Options in Control panel, and on the last tab, click Reset. Also, IE10's "Protected Mode" may be disabling hyperlinks -in IE, check Internet Options > Security... and deselect Protected Mode.

      If that fails - use this reg key to clear the secure temp settings then restart Outlook.

    • Gil Henderson says

      Hi Diane, same problem; solved by doing that IE reset, the basic one, not the personal. I also deleted the "OutlookSecureTempFolder" entry in the Security Key. Everything is working again, but the OSTF entry has not reappeared in the registry. The problem may have been IE going to offline mode as Cornan suggested, although I hadn't checked, being a FF user.
      Thanks for all the information, and the time and effort you spend on these posts.

  26. pete says

    Diane you are a superstar ,worked immediately

    many thanks this has been driving me mad for weeks

    thanks again

    Peter

  27. Paul Croston says

    Diane
    Many thanks
    I had to access the Content.Outlook by entering shell:cache in the start menu search field. I deleted the files (approx 220Mb) and I was able to download email pictures again. I'd tried all the other fixes in other forums without success so was getting very frustrated after hours of trying to resolve this issue.
    Paul

  28. Cornan The Iowan says

    There is at least one other cause for red "x"s without the explanatory text: If "something" makes Internet Explorer switch to "Offline" mode, the red "x"s will appear in Outlook.

    I don't use Internet Explorer but opened it in response to another article (not on this site). As soon as I opened IE I saw that it was running in "Offline" mode, and as soon as I corrected this issue Outlook started showing me images again.

  29. Steve Tennis says

    I have tried all of the above without success. Anything else???????? This is really annoying.

    • Diane Poremsky says

      It's probably IE10 causing it. The two fixes I'm aware of are delete the value from the registry and let outlook recreate it and disable IE's protected mode. Someone said they had images turned off in IE's Internet Options settings - but this shouldn't affect 2007 and up. But it's worth checking.

  30. Steve Tennis says

    I am one who needs to have it very specifically spelled out for me when it comes to this. I have done both the proxy server authorization and the registry edit things above. I assume the delete the value item you refer is done by the "do it for me" things above. I have gone to the advanced tab in IE10's internet options and unchecked the box in the multimedia section that reads show image download placeholders. I have emptied every "Temporary Internet Files" folder I found on my hard drive. I even went to control panel to uninstall IE10 and it wasn't even in the list of programs. Protected mode check box is empty on the security tab. Like I said, I have tried EVERYTHING on the internet on this site and others. There has got to be a fix ..... beyond annoyed and now frustrated.

    • Diane Poremsky says

      I'm pretty sure it's IE10. Have you restarted Outlook or rebooted? I know many people say they needed to reboot. One possible fix for uninstalling is to use System Restore - that usually takes care of removing installed programs.

      I'm the mean time, I'll see what i can find out.

  31. Diane Poremsky says

    You guys with the problem need to check the value in HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail
    DWORD: Send Pictures With Document - is it set to 0 or 1? (Or not present at all)

  32. Steve Tennis says

    Mine is set to 1. Is this the correct setting? I'm looking in the 14.0 folder but I also have an 8.0 folder. That folder only has an Outlook folder with Default and First_Run in it.

  33. Steve Tennis says

    I set up a new profile for Windows and added sites back to my safe senders list. I am now seeing pictures from these sites. All e-mails are still not showing pictures initially but I have the choice to add to the safe senders list and not just open the pictures in a browser.

  34. Caleb says

    From July to October 2013, and there is NO DEFINITIVE ANSWER for this problem yet? You never answered the question about whether DWORD should be set to 1 or 0, or what to do if it is not present???

    And concurrent with this issue, I am not bale to download any of the "FIX IT" applets or access the help thru my IE10 or search emails. It tells me that my indexing is off, even when I turned it ON. Office 2010, Windows 7, and IE 10.

    At this point, should I re-install my windows 7?

    • Diane Poremsky says

      Sorry, I get a lot of comments here - I try not to approve comments until I have time to answer them but occasionally I approve one without answering it.

    • Diane Poremsky says

      I personally wouldn't reinstall windows, it's too much work. A clean install is a lot of hassle, but yes, it is likely to fix it. I'd try deleting the entire secure temp folder first - you need to log in as a user with admin rights then delete it from your profile.

      The DWORD "Send Pictures With Document" value should be 1 if you are having problems.

  35. Caleb says

    Diane, I looked in the "HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail DWORD: Send Pictures With Document" and there IS NO "Send picture with document" key there. When I right-click inside the box, I get the following options:
    Key
    String Value
    Binary Value
    Dword (32-bit) Value
    Qword (64-bit) Value
    Multistring value
    Expandable String Value

    I am at a loss as to which one to choose.

    • Diane Poremsky says

      If it doesn't exist, you need to create it - many keys are not created until and option is changed and some are only available if the user (or admin) creates them.

  36. Caleb says

    Page 2:
    My situation is that my hard drive was slowly failing, and I bought and inserted a new WD hard drive and used their Acronis cloning software to clone the old information onto the new drive. For most programs, it worked great, but I am having all kinds of trouble with Outlook. I cannot see the graphics files in my emails, I cannot search email folders, indexing is permanently shut down, IE won't let me run any of the MS "Fixit" applets, can't run Windows updater, can't access windows help from within the programs.
    That is why I am contemplating a clean install. I made rescue discs when I bought the computer, so I think a clean install would be a matter of inserting 3 discs in succession and letting it do its work. I would just overwrite every thing that's there, right? Then uninstall and re-install Office. The hardest part is keying in the registration code. --- OR???
    Windows 7, Outlook 2010, IE10

    • Diane Poremsky says

      Cloning shouldn't cause problem, things like Easy Transfer will, since its not a true clone. I would do two things before a clean install - repair office install and create a new profile. A new windows profile should fix it too, but sometimes that is as much work as a clean install.

      Why won't IE run the fix its?
      Do you have your office installation code? If not, you can get it from the registry using magical jelly beans (use the zip version) or similar.

  37. Crissinn says

    Perdonen mi ingles pero soy de España y utilizo el traductor de google para poder expresar mi experiencia. Yo también tengo problemas con las imágenes vinculadas y he podido comprobar un par de cosas después de muchas pruebas.

    1º caso “curioso”
    Tengo una campaña publicitaria que si se recibe perfectamente, sin embargo si añado cualquier otra imagen a esa misma campaña y la vuelvo a enviar, ya no muestra ninguna de las imágenes que antes si se veían.

    2º caso
    Como he dicho, después de muchas pruebas y por supuesto seguir los pasos arriba indicados he comprobado que las imágenes se ven correctamente si utilizamos la opción de ver en en navegador y sin cerrar este volvemos a cargar el mensaje de correo, comprobaran que se ve perfectamente. He observado que al cargar en el navegador crea un archivo temporar en la carpeta secure, pero al cerrar este dicho archivo también desaparece y el correo vuelve a verse mal.

    --------------- google traductor -------

    Pardon my English but I'm from Spain and I use the google translator to express my experience. I also I have problems with linked images and I have seen a couple of things after many trials.

    Case 1 "curious"
    I have an advertising campaign if received perfectly, however if I add any other image that season and I resubmit, and does not show any pictures than before if they looked.

    Case 2
    As I said, after many trials and of course follow the above steps have verified that the images displayed correctly if you use the option to view in browser without closing this we reload mail message, ascertain that looks perfectly . I noticed that the load in the browser creates a file in the folder temporar secure, but also close the the file disappears and returns to dim email.

  38. AlbertoDM says

    Dear Diane,
    I followed closely your post and tried every option available that you described.
    However my Outlook 2007 still does not download images form any email.
    How could I fix this? I tried installing Outlook 2010 but still I could not see the images so I reverted back to Outlook 2007 to which I am more accustomed and happy with.
    Still I could not fix the problem with the images in the body of incoming emails.
    What could I do?
    Please help because it is extremely important for my job that I can access images.
    Regards,

    Alberto

    • Diane Poremsky says

      Is this with your gmail account or another account type? What version of windows do you use?

    • Diane Poremsky says

      The links are working. What happened when you tried? If you use Firefox or chrome, you need to save the file and change the extension to reg then double click to run.

  39. AlbertoDM says

    I use Windows 7 Home Premium and use Outlook 2007 with my Gmail account.
    It all happpended yesterday morning when I installed a new SSD which replaced my old and slow Hard Disk. The cloning process went perfectly and the support people at Apricorn believe it has nothing to do with it (or at least it never happened to them).
    At this moment I think that this porblem can only have happened bacause of the cloning sinci I tried everything else.
    For what conerns your links, I tried using them from Chrome so I guess that is why they did not work. I will try from IE and get back to you, even if I followed the manual procedure to the letter and nothing changed.
    I also have another idea; what do you think if I re-install my old Hard Disk, then I unistall MS Office 2007, clone it again onto the new SSD and reinstall MSOffice 2007? Culd thius work?
    Thank you Diane

    • Diane Poremsky says

      I don't think all that effort will change a thing. The clone should have worked just fine. At the very most I would do two things: reinstall or repair office and log in to windows using an administrator account (create it under control panel, users) then delete the Temp Internet Files folder for your account. Switch back to your account and try again.

  40. Alberto says

    Thank you Diane,
    This mornig I put in my old HD, unistalled MS Office 2007, re-cloned it onto my new SSD and the insterted my new SSD, but still I cannot see any images in Outlook.
    I just tried logging in with another Administrator account but it won't let me delete the Temp INternet Files Folder for the main user (me). It tells me that this folder is in use and cannot be deleted.
    What can I do?

    • Diane Poremsky says

      Try logging off your regular account then log in with the new admin account, rather than switching users.

  41. Alberto says

    I cannot do it. I tried but now it tells me that the folder is inaccessible "access denied". Also, the folder has an arrow on it, like the ones for shortcuts.
    Could you help me and tell me what is wrong please?

  42. Lewis says

    I finally fixed my problem with the red X. I went into Internet Explorer "Internet Options" and under "Browsing History, clicked "Settings". My "Disk Space To Use" was set at zero, and I couldn't change it, but I saw a button that said "Move Folder", so I thought "what the hell" and clicked it (then you have to reboot). Voila - I could increase the disk space, and my Outlook would let me download pictures and actually see them. The emails where I had already downloaded picture, but just got the red X, also displayed the pictures. An easy solution, but I had to find it myself.

    • Diane Poremsky says

      That's easier for most people's than the "correct" way to fix it (log in to the computer using another account that has administrator rights and delete this account's Temp Internet Files folder).

    • Ellie Boross-Toby says

      Thank you, Lewis! Your solution is brilliant in its simplicity, and it WORKED. Red X.s gone and images downloading, as they should. MS should employ YOU!!!

      Regards,
      Ellie Boross-Toby, Canada

  43. kausikdatta says

    Diane, I tried - unsuccessfully - almost all the solutions posted in various internet fora for getting my Outlook 2013 to show the images in emails on my Windows 7 Enterprise x32 machine; Secure Outlook temp folder, new profile, folder size, registry edits to allow images, and so forth - none of them worked.

    I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it's not for my machine). I opened IE settings, and in the Advanced tab, unchecked the "Do not save encrypted pages to disk" option. Et voilà! I now see images in emails in my Outlook 2013!

    Hope this helps someone else.

  44. selvakumar says

    I am using win 7 + ie11 and I am not able to see embed image in outlook and it just showing X mark instead of image. Kindly help. The image is from a https website.I am having only issue when the image comes from https website and images are showing fine when it comes from http websites. Also If I downgrade ie11 to ie 8 or ie 10 and it works fine.

    • Diane Poremsky says

      Did you check the Encrypted page setting that several people said fixed their problem?

  45. Clive says

    Diane/Kausikdatta,

    Pictures in emails from sources previously viewable had been replaced by a red cross on my home laptop

    I installed various cleaners and tried the recommended registry changes to no avail.

    And then found Kausikdatta's comment re the encrypted page setting. this was checked and after unchecking all was fine.

    Many thanks

  46. Jeremy says

    Diane
    Thanks for your exhaustive thread on this surprisingly common problem, However I have tried every suggestion on this page - without success.

    I have Win7 , Outlook 2007 and IE 11.

    I do seem to have an issue with my TIF folder, I deleted the entry in the registry, and Outlook didn't recreate it. So I have manually entered a new location in the registry, but if I use shell:cache I can se it exists but it remains completely empty. Also before and after editing the Registry, it is impossible to change the size of the temporary Internet Folder in IE Internet options/browsing history/settings dialogue. It is always zero, if I try to change it it says I have to enter a value between 8 and 8, even if I put 8 in it reverts back to zero and the path is always blank. I have tried deleting the Cache and lowCache entries in the registry as suggested in another thread, they are then recreated when IE is next started but I still have the problem. I am sure this must be causing the issue with the red x's but can't fix it! Any ideas please?

    • Diane Poremsky says

      Did you create a second windows logon account (that is an administrator) and delete the first account's TIF folder from the other account?

  47. Jeremy says

    Yes, as far as I can see I have done everything suggested on this page. I deleted the TIF folder using Lewis' method from within IE. Outlook didn't recreate it when restarted. i have made a new TIF folder in a new location, and put that entry in the registry. Given IE will only allow zero space for the old and the new TIF folder I think that is roughly where the problem lies, but can't make any progress.

  48. Jeremy says

    One more piece of info. If I run Outlook in safe mode (Outlook /safe) then the images have the red cross and the message to tight click to view images. If i right click then the message goes and I am left with just the red cross and the title of the image, which is what I get when I run Outlook nirmally.

  49. Jeremy says

    It is set to 256,000 decimal. I changed it to 512,000, it has no effect, the disk space for TIF still shows as zero in the Internet Options box. Gawd this is so frustrating, After 20 years tusselling with Windows issues I have honestly never come across a problem that couldn't be solved eventually. After 5 months of tinkering this is looking insoluble. And yet is appears to effect so many people?!

    • Diane Poremsky says

      I'd say its a definitely problem with the cache file/folder. What antivirus do you use? Have your tried booting into Windows Safe mode to see if it works differently?

  50. Jeremy says

    I use Avast, have not had Mcafee on this machine as I find it too intrusive. I tried restarting in Safe mode, it made no difference to the red x's appearing in Outlook, or the way the settings for the TIF are not changeable in IE. ???!

    • Diane Poremsky says

      I'm out of ideas - it sure sounds like the TIF is corrupt but the only ways i know how to fix it are the ones you've already tried.

  51. Jeremy says

    Well thank you Diane for putting so much effort into this, I do appreciate it. I suppose one last thought is, given I deleted the old TIF and moved it to a new location, what if it isn't the File/Folder itself that is corrupt, but the mechanism Windows uses to tell the programs where it is that is broken? I suppose this is the registry entry, and I manually entered it when I moved the folder, and the Shell:cache command does find it correctly, so that seems to be a dead end as well.

    I don't suppose there is any way of actually getting Microsoft to take any responsibility for finding a solution to this is there?

  52. Ronald Dunbar says

    I have tried everything on this page twice just to see if I missed something! I still cannot get rid of the red x's and start seeing the images again. I lastly restored an old PST from a year ago and that did not help either. Will it help to uninstall Outlook 2013 and re-install? I am using Windows 7 64 bit. Whatever happened only started maybe a month ago now. I'm frustrated!
    Thank you in advance for any assistance,
    Ronald w Dunbar

    • Diane Poremsky says

      Generally speaking, uninstalling/ reinstalling does not fix problems like this but at this point, its probably worth a try.

  53. peter says

    I got rid of this problem ,then it mysteriously returned ?? try this it worked for me "I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it’s not for my machine). I opened IE settings, and in the Advanced tab, unchecked the “Do not save encrypted pages to disk” option. Et voilà! I now see images in emails in my Outlook 2013! "

  54. Jeremy says

    The other point to note is that I have exactly the same problem with images in all Microsoft help files - all images in the help files are replaced with a red x. So this isn't an Outlook specific problem. Not that Microsoft seem the least concerned by a broken operating system.

    • Diane Poremsky says

      The help files indicate one of two things - corrupt TIF or, if the help files are for old programs on newer windows, it's an issue with the Help viewer. Or Security settings. Because Outlook is affected, I doubt it is the viewer. Pictures show ok when browsing in IE? It's probably not this, but check the Internet Explorer settings just to be sure. Go to Tools, Internet Options, click the Advanced tab, locate the “Show Pictures” option. Is it checked? On the General tab (still in IE options) click Settings. How much space is set for the TIF? Try moving it to a new location.

  55. Keith says

    After pulling my hair out since May 1st with this problem I solved it yesterday. I tried everything listed on this forumn and every other option found by googling this issue. I have a 2008 Toshiba laptop with Vista and Office 07, IE 9 and Webroot Virus software. Outlook started acting up right after Microsoft issued the latest big fix for the IE problem around the 1st of the month. And it actually corrected itself for two days inbetween then and now but only for a day each time? My problem was with Webroot. Somehow my settings within Webroot got changed to block Outlook! I believe this had something to do with all of the recent updates from Microsoft. Becuase I never go into my Webroot settings. I went into "active connections" and noticed that Outlook was being "Blocked" vs "Allow".This didn't block the emails from coming in just the images. I changed to "Allow" and all is well.

    • Diane Poremsky says

      It's not unusual for updates to outlook.exe to be blocked by firewalls, if the firewall is blocking based on build #. If outlook is updated and the build # changes, the firewall blocks it.

  56. Jeremy says

    Yes pictures are fine in IE. THe help files don't show pictures for every single help file on my PC. I have checked all of the IE settings and made all of the changes to the TIF folder as I documented above i.e. It is set to 256,000 decimal. I changed it to 512,000, it has no effect, the disk space for TIF still shows as zero in the Internet Options box. I deleted the TIF folder using Lewis' method from within IE. Outlook didn't recreate it when restarted. i have made a new TIF folder in a new location, and put that entry in the registry but still no pictures. Given IE will only allow zero space for the old and the new TIF folder I think that is roughly where the problem lies, but can't make any progress.

  57. Dan says

    THIS IS ALL UTTER BS. I just want to see my email pictures. Why does Microsoft force everyone to be a coder or friggin' IT support engineer just to do the most simple things? That's what I want to know. You'd think after 30 years they would have learned a thing or two from Apple.

    • Diane Poremsky says

      For the vast majority of users, it works as expected. Unfortunately, updates or 3rd party software can cause problems. (Apples aren't trouble free either, but you don't hear about it much because there are many, many more Windows users.)

  58. Nick Hopkins says

    Thanks for the post. I was getting a red x in all pictures...I went through each step on this post, until I got to the Secrue Temp Filder section. My Secure Temp Folder was full, I deleted the files and BAM! it works!

  59. Bob Wilson says

    Changing the encrypted page setting worked for me. Deleting Temporary Internet Files did not help. I am using Outlook 2007

  60. Jeremy says

    I have tried everything suggested on this page and it still doesn't work for me. All my help files from various different programs have exactly the same problem, no images. Amazing.

    • Diane Poremsky says

      When help files are affected, it means it's something related to Internet Explorer - either the temp internet cache, the setting to not show images (would affect all web pages), or encrypted pages.

  61. peter says

    I finally hit upon the jackpot when I read somewhere that Outlook follows IE settings, even if IE is not the default browser (it’s not for my machine). I opened IE settings, and in the Advanced tab, unchecked the “Do not save encrypted pages to disk” option. Et voilà! I now see images in emails in my Outlook 2013!

  62. GCFox says

    Diane... thank you so much for doing what you do. I have used you site often, unfortunately the Red X in Outlook 2007 fixes listed here did not work for me. I tried each one of the ones you have and few others from other sites with no joy. I have worked on the issue (off & on) for about 3 weeks and was about to just switch to eM Client and just stop using Outlook. I realized that the trouble all started when I updated IE 9 to IE 11, I have Win 7 64 Ultimate with Office Pro 2007. Any way... as a last ditch effort, I decided to uninstall IE 11. When I did uninstall IE 11 system automatically reverted back to last version I had... IE 9. I rebooted, opened Outlook 2007, received error while it recreated temp file, closed Outlook 2007, reopened and boom! all my images were back in emails.
    It seems this issue happens with IE 10 & IE 11, at least for me. I guess I will just keep IE 9 and use FireFox and Chrome to do my browsing. Thanks again for doing what you do and Happy Thanksgiving!

  63. eric says

    I had this problem after cloning a IDE hard drive to a SSD hard drive. The fix was to go to the manufacturer's site and download the latest AHCI driver. I then had to manually update the driver through device manager, rebooted and then outlook images and outlook searching (as well as windows search) worked fine once again.

  64. Faye Jeffrey says

    THIS WAS A WASTE OF TIME. I HAVE NOTHING TO DO WITH OUTLOOK. I AM WITH TIME WARNER CABLE AND THEY ARE MY ISP AND E-MAIL TOO. SO HOW DO I REMOVE THE RED X NEXT TO THE PERSON I GET MAIL FROM. IT SAYS SENDER BLOCKED. I HAVE NOT BLOCKED THAT PERSON.

    • Diane PoremskyDiane Poremsky says

      You see this red X when you read your email in a web browser? You'll need to call Time Warner support if those names are not on your blocked senders list. sorry.

  65. Miriam Evers says

    Thanks so much for your post Diane. I finally fixed the problem by changing the "Encrypted Page Setting" (do not save encryped pages to disk) and now my Outlook emails are showing images again. Thank you so much!!

  66. Steve Edwards says

    Changing the encrypted page setting worked for my Outlook 2004, thanks Diane. One of those little mysteries why the setting would have suddenly changed (it's only just happened over the last few days and I don't use IE). Thanks again!

    • Diane PoremskyDiane Poremsky says

      Well, you are in good company because I don't think anyone who fixed it by changing the encrypted page setting knows why it was changed. :) I'm assuming an update did it.

  67. MoTown says

    Try simply resetting Internet Explorer to its default setting. Go to Tools - Internet Options - Advanced (tab) and you will find the reset button at bottom of page. After searching for hours for a solution and reading about so many different fixes from registry changes to cache files to add-in problems, I was relieved to find that this worked. I landed on this solution after reading some else's post where they said that Outlook relied upon IE for some of its settings even if IE wasn't the default browser. I hope this helps.

  68. spirit says

    I LOVE YOU! Whew ... - this (resetting IE, since I don't use anyway) is the only thing that worked (I hope it continues - some things I've done only worked for a while). Thanks MoTown

  69. amirbutt says

    In my situation Outlook was published through XenApp 6. The published app did not show the image or allowed to download it. After trying all obvious steps it did not work. Eventually it was the IE advanced setting "Encrypted pages..." by unselecting I was able to see the images downloaded automatically.

  70. Joe K. says

    Thank you, thank you, thank you...Lewis's method of moving the file location WORKED! After wasting hours trying to fix this, it fixed the problem in 2 minutes :)

  71. Ace Willcox says

    If none of these work it may be that the IE10/IE11 settings are set to store 0 MB under Internet Options, General, Browsing >> Disk space to use (in mB) These cant be set by GPO from Windows 7/Windows 2008r2 and require your DC to be upgraded to Server 2012. Nightmare issue from Microsoft who seem to have gone past the stage of caring.

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