Rules in Error and Reply with Template

Last reviewed on December 8, 2012   —  3 comments

This bug was fixed in Outlook 2010 in the July 2011 hotfix.

Beginning with Outlook 2007 SP2 (and continuing in Outlook 2010), there is a bug in the rules engine which causes reply with template rules to fail.

I was hoping for a hotfix when I saw a newly released KB article referring to “Rules in Error”. Outlook 2007 SP2 introduced a bug (which remains in Outlook 2010) in the Rules wizard process: when you reply to a message with a template, the rule errors. Unfortunately, the work around doesn’t seem to work. In my tests, the error occurs whether you use Run Rules Now or automatically run the rules as messages arrive.

Until an update is released that addresses the problem, you’ll need to use a plain text template, not HTML.

Some people have had success using HTML templates running the rule manually the first time. It hasn’t worked for me, so your mileage may vary.

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by

3 responses to “Rules in Error and Reply with Template”

  1. Edward

    I am unfortunately already using plain text format, reading from an oft file. It does not work!

    1. Diane Poremsky

      What version of Outlook? Do you have all updates installed?

    2. Brian Hamilton

      I have the same problem. My answers to your questions are yes and yes.

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