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Templates are Converted to Plain Text Messages

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› Outlook › Email › Templates are Converted to Plain Text Messages

Last reviewed on February 13, 2018     3 Comments

This issue (and many others) was originally fixed by the July 11 hotfix and were rolled into the August 30 2011 update.
Description of the Outlook 2010 hotfix package (x86 Outlook-x-none.msp; x64 Outlook-x-none.msp): August 30, 2011

Users who create templates in Outlook 2010 are discovering that the resulting messages are converted to plain text when sent using a SMTP server.

When the same message design is created from scratch and sent, it works as expected; only messages created from templates are affected. Templates also work as expected when sending from Exchange server mailbox; only users with POP3 or IMAP accounts are affected.

We have two solutions until this bug is fixed. I think the easiest fix is to save the design as Stationery instead of a template. The first time its used, select it from New Items, Email Message using… More Stationery but after that it will be listed at the top of the New Items, Email Message using… flyout. If you need to use a template, set the contact to always use rich text.

If you save the design as stationery, you’ll need to save it in HTML format in the Stationery folder under your user account so it will be listed in the Stationery picker. An easy way to access this folder when saving the template is to type %appdata% in the filename field and press Enter then browse to the Microsoft\Stationery folder.

Templates are Converted to Plain Text Messages was last modified: February 13th, 2018 by Diane Poremsky
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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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dennis (@guest_183214)
May 1, 2014 7:43 am
#183214

Can anyone tell me why I download a tempolate from Microsoft Outlook it does not download as pictured,it is just text.

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Diane Poremsky (@guest_183218)
Reply to  dennis
May 1, 2014 1:46 pm
#183218

Did you download this online? If so, you need to right click and choose Save as. If that is not the problem, please explain. Thanks.

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Joop Overhand (@guest_203266)
Reply to  Diane Poremsky
December 6, 2016 2:16 pm
#203266

Hi Diane,

Indeed I run into the problem that my brand new forms open as plain text instead of HTML. My settings say HTML though. I just saved my default email message as a new template and open the form I created.
Do you know what I can do to repair this?

kind regards,
Joop

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