Outlook crashes during Send & Receive

Last reviewed on December 12, 2013   —  11 comments

An administrator reported that some of his users had problems with messages hanging in the Outbox and pressing Send & Receive crashed Outlook:

"Some emails sit in the Outbox and won't send. I've checked the settings and can't find anything. It's not affecting every message, just some. If we try a "Send All" Outlook crashes. After a restart, the messages will send. "

Problems with send and receive are almost always caused by corrupt send/receive settings. Go to the roaming app data folder, browse to \Microsoft\Outlook and delete or rename the SRS file for your profile then restart Outlook.

Windows 7 or Windows 8

The SRS file is located at C:\Users\username\AppData\Roaming\Microsoft\Outlook. You can access it by typing or pasting the following line into the address bar of Windows Explorer and press enter:


Windows XP or Windows 2000

Look for the SRS file at C:\Documents and Settings\username\Application Data\Microsoft\Outlook. Type or paste the following line into the address bar of Windows Explorer and press enter to access it:

%USERPROFILE%\Application Data\Microsoft\Outlook

A corrupt SRS file can also cause Outlook to crash when you expand the Tools menu in Outlook 2007 and older. (As will a corrupt outcmd.dat file.)

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by Slipstick.com.

11 responses to “Outlook crashes during Send & Receive”

  1. Patsy Gross

    I find nothing of help here. For a week now I have not been able to send or receive emails. A company I pay to come in and fix this has said they can not and a thing keeps popping up that says server pop.attyahjoo.com- user name (removed@sbclobal.net and asks for a password. it has been reset to and says dave this password list. This can be deleted but constantly returns again in the middle of the page and the mail will not come in or or go out. I have also contacted AT&T but they say it is not their problem,. I don't kn ow where to go but you and I need to talk to some one live to gt it straightened out. HELP

    1. michael

      I found out our issue with a user that was having crash issues on multiple machines. The issue was in the icloud calendar subscriptions. There was one calender that was setup in their account on the server that I guess no longer existed. Instead of skipping when trying to sync the calendar it crashes. I asked about it and they said they don't even remember subscribing to that calendar so I deleted it on the server side and no more crashing.

  2. Greg

    Useless!!! I regret the day I ever upgraded by Office to 2013!!!!!!!

    If you haven't, DON'T!

    1. Diane Poremsky

      What exactly is the problem? What type of email account do you have configured in Outlook?
      does it work if you restart outlook in Safe mode?

  3. Vanessa

    I'm having the same issues, have been for months. I paid a service to help me, they told me my laptop was old. I have a brand new laptop and SURPRISE my desktop outlook continues to crash when I try to send emails. Doesn't even save the message so I have to re-type all over again. I tried to log in to Microsoft Support and it won't accept my username and password. Beyond frustrated. As a small business owner I do not have time for this to keep happening. AT least 6 months here... yeah, do not buy.

    1. Diane Poremsky

      Does it crash in Safe mode? Does it crash when you are composing the message or after you hit Send?

  4. Vanesss

    I have not tried in safe mode. It crashed only when I hit send.

    1. Diane Poremsky

      That often means a problem with the SRS file. What version of Outlook do you use?

  5. Vanesss

    Most recent download off Microsoft 365 so it is up to date. Crashes on my other computer running 2010 too, a fully installed version.

    1. Diane Poremsky

      if it crashes on two systems, something is seriously wrong. The files that could cause a crash are not normally shared between installations. Does it happen in Safe mode on both computers?

  6. Kasper Mannsverk

    Problem was with the Internet Calendars in Account Settings. I had an unknown calendar. I removed it and it now works fine!

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