View Site or Shared Mailboxes on a Smartphone?

Last reviewed on July 24, 2014

Public folders won't sync to smartphones, but what about site mailboxes? Can they sync?

Site or shared mailboxes don't have their own logon but they can be opened (as the only account) in an Outlook profile using the credentials of anyone who has Full Access permission. Unfortunately, when you use your credentials to set up an Exchange account on a smartphone, it opens your mailbox, not the shared mailbox.

However, you can open the shared mailbox using POP3 or IMAP (if those services are enabled for the shared mailbox) using youremail@address\sharedmailboxalias format for the login. Some servers may require domain\useralias\sharedmailboxalias format.

For example, this configuration works on an iPad/iPhone (and also on Android and Windows Phone) to connect to an Office 365 shared mailbox.

Configure the account on an ipad

When you configure the account as POP3, messages are downloaded and marked as read on the server. Use IMAP if you want to keep (and sync) the read/unread state.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

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