How to fix the error: "For more info, please contact your help desk" or "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." comes up when you click on a hyperlink in Outlook and other applications.
The information contained in this section will help you solve problems with Outlook. While some of the problems are related to bugs (which may or may not get fixed), many of the problems are just how Outlook was designed, which doesn’t necessarily fit with how we want to use it. Other problems are caused by the interaction between Outlook and other programs or Outlook add-ins.
Newest articles and recent updates are listed here. For a complete list of all articles, please visit the Problems Index
This operation has been cancelled due to restrictions in effect
Red X's in Email Messages
If you have red x's in your Microsoft Outlook email instead of images and are allowing automatic download of images, you need to delete files from the SecureTemp folder.
Outlook is sending winmail.dat attachments
Outlook uses a proprietary email format that only Outlook and Exchange (and a few other clients, including gmail) can decipher. When the recipient doesn't use Outlook, they get plain text message and an attachment named winmail.dat (the attachment icon may be hidden by some clients, including OE and Windows Mail). Any attachments included in the message are encased in the winmail.dat attachment.
The Stationery and Font button doesn't work
When Outlook's Stationery and Fonts button is grayed out or won't do anything when you click it, you may need to edit the registry.
Icon is not correct on the Junk Mail Folder
The red crossed circle has disappeared from the Junk Mail folder. I tried starting Outlook with the folder reset switch, but no luck. The icon is still the standard folder icon. As long as the Empty folder commands work, it's not broken, but to restore the junk folder icon, you'll need to make a new
.XNK Extension Error: "Cannot Open File"
When you attempt to open an Exchange Server Public Folder using a .xnk shortcut you receive the following Error: Cannot Open File This is due to tighter security in Outlook 2007. Workaround If you need to open xnk shortcut files, you can create a link association between the .xnk file name extension and Outlook 2007.
Messages are stuck in the Outbox
Common problems and their solution when email is stuck in the Microsoft Outlook Outbox and won't send.
Enter Network Password dialog keeps popping up
If the Enter Network Password dialog box is constantly coming up with a send and receive error, including for AT&T or Yahoo email accounts, try these solutions.
Picture placeholders are displaying in messages
When you don't see images in your Outlook email and have a blank box instead of a red x, you have Show picture placeholders enabled.
Phone Number Formatting for Outlook and Smartphones
Some smart phones are unable to dial numbers that contain other characters, including the plus sign Outlook adds to phone numbers. Learn how to prevent Outlook from formatting phone numbers.
Outlook could not create the work file
The “Outlook could not create the work file. Check the temp environment variable.” error is more common after an upgrade of the operating system. It's the result of a corrupted temporary internet cache variable, possibly caused by the upgrading the OS or using Easy Transfer to move settings to a new computer. Fixing it is
Cannot start Microsoft Office Outlook Error Message
I'm not sure what is causing the problem, but we're seeing a rash of complaints with the following error: Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded. The users run Office Diagnostics in an attempt to fix it on their own but it finds no