Common Problems and their Solutions

When you click on a link in an Outlook email, you may receive the following error message: General failure. The URL was: "http://www.some-web-address.com" The system cannot find the file specified. This really isn’t an Outlook error, it’s a browser error, but most users will discover it when they click on a link in an Outlook  

"I have phantom folders named Edit <0W> X folder (the X increments from 0 to89 at last glance showing up in a .pst file. I can delete most of them, but 0 and 2 I cannot, and when I close Outlook, a lot of them come back! This indicates the data file is corrupt. Close  

A hotfix for Exchange server is available. See the following KB article for more information. Note: your Exchange administrator will need to install this update on the Exchange server. Some recurring calendar items disappear from the "Day/Week/Month" view in Outlook when a user uses Exchange ActiveSync on a mobile device to modify a recurring meeting  

Solution for: "Cannot delete this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions. The folder is full". error

When Outlook's Stationery and Fonts button is grayed out or won't do anything when you click it, you may need to edit the registry.

I'm not sure what is causing the problem, but we're seeing a rash of complaints with the following error: Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded. The users run Office Diagnostics in an attempt to fix it on their own but it finds no  

If you have red x's in your Microsoft Outlook email instead of images and are allowing automatic download of images, you need to delete files from the SecureTemp folder.

As people start using Outlook 2013, I'm seeing more complaints that import doesn't work. "When I try it import a CSV, it says "operation cannot be completed because the service provider does not support it" any ideas on why this is? What I can do to get around it?" This error is the result of  

How to fix the error: "For more info, please contact your help desk" or "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." comes up when you click on a hyperlink in Outlook and other applications.

New for iCloud v.2 released September 2012: the ability to set the iCloud data file as the default data file if you use a POP3 account as your default email account. Unfortunately this doesn't work if an IMAP account is the default account.

A frequent question in Outlook forums asks how to fix Outlook so that messages aren't double spaced for the recipient. This effect is caused by the HTML coding and is most frequent for recipients using a web-based email client, such as GMail. This is because of the way Outlook creates line breaks in HTML and  

A bug in Outlook allows a malformed "web bug" url to bypass the blocked external content setting. As a result, content that would normally be blocked by the Block External Content may be downloaded.