The information contained in this section will help you solve problems with Outlook. While some of the problems are related to bugs (which may or may not get fixed), many of the problems are just how Outlook was designed, which doesn't necessarily fit with how we want to use it. Other problems are caused by the interaction between Outlook and other programs or Outlook add-ins.
Newest articles and recent updates are listed here.
We're seeing a rash of errors with the To-Do Bar lately. This following message appears at the bottom, where the Task List is: "The operation failed. An object could not be found." Also, in the To-Do List in the Tasks module, the error message is "Cannot display the folder." Depending on the cause, it may
Enabling Compatibility mode in Windows 7 will cause problems in Outlook, including operation error messages and problems creating accounts or new data files. Tutorial shows how to check compatibility settings.
Why do organizations need to run a PST recovery? Is it because users love to save so much email that their PST files exceed all reasonable storage limits and then blow up – putting hundreds or thousands of business critical emails at risk? Or is it because they try to store these enormous PSTs on
The red crossed circle has disappeared from the Junk Mail folder. I tried starting Outlook with the folder reset switch, but no luck. The icon is still the standard folder icon. As long as the Empty folder commands work, it's not broken, but to restore the junk folder icon, you'll need to make a new
When you save a message as HTML in Outlook 2007 (and 2010), Outlook creates a matching (and annoying) folder containing XML and THMX files. I'll show you how to prevent Outlook from doing this.
Problem: When you open the Insert File dialog in when composing an email message, Outlook "hides" the zip files in the directory. The only way to add a zip as an attachment to a message is by opening Windows Explorer and dragging the file to the message window. Cause: Windows has a system component that
When you use Outlook's Social Connector and the "Apply macro security configuration to add-ins" macro security setting enabled, you may receive a security alert when you start Outlook, due to an invalid digital signature on the socialconnector.dll.
After adjusting your toolbars as you like them, you may discover that Outlook doesn't remember their position the next time you open it. This is caused by add-ins that set a specific position for their toolbar or don't properly handle toolbars. It is the result of bad toolbar design on the part of the add-in
How to restore the Outlook:// protocol in Outlook 2007 and up. This protocol allows users to create shortcuts to Outlook items and open the items outside of Outlook.
How to solve the Invalid Username and Password error when configuring the Facebook provider in Outlook's Social Connector.
Some users report receiving this error: Failed to open message store. Microsoft Office Outlook Offline Folders  : The file C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is in use and could not be accessed. Close any application that is using this file, and then try again. (Error: 0) This error affects Outlook users who link to
You can use a rule to print messages as they arrive, but if you want to print attachments, you need to use an add-in or custom action. For most people, using an add-in is easier than writing a custom action (which require programming knowledge). Most add-ins offer more options than printing from Outlook normally would.
We're seeing reports from users that suspect Outlook is sending spam. Some users think it means that their computer is infected with an previously unknown spambot, it's not. It's a bug in how Outlook 2007 responds to Read Receipt Requests for Junk Email I recently found something terrible in my system. Special types of spam
When you attempt to open an Exchange Server Public Folder using a .xnk shortcut you receive the following Error: Cannot Open File This is due to tighter security in Outlook 2007. Workaround If you need to open xnk shortcut files, you can create a link association between the .xnk file name extension and Outlook 2007.
We're seeing users complain about an error message popping up on the computer screen. The error dialog doesn't contain much information about the program or the cause. Others receive an error "OutlookSyncClient has stopped working." The Outlook Sync Client is used to sync iPhone, iPod and iTouch with Outlook. This error generally means there is
When you receive an error when printing HTML formatted email it's a problem with the IE printing process. At the Start, Run command, type the following in the field and press Ok. regsvr32 shdocvw.dll Tip: To open the Run command, press Windows Key + R in any Windows version. Type or paste the command into
If you get an invalid page fault in module Outlrpc.dll, when you start Outlook, this probably means that you have an outdated or damaged Msvcrt40.dll file on your system. Msvcrt40.dll is a Microsoft C Runtime Library file and is in your \Windows\System folder. The correct file is version 4.10.6038 with a size of 326,656 bytes
We're hearing from many users who switched to Windows 7 (or newer): Outlook always prompts for permission to open attachments and the checkbox for "Always ask before opening this type of file" is grayed out. This is due to User Access Control (UAC) restrictions in Windows. There are two ways you can address this: 1:
Some Outlook 2007 users are having problems printing calendars with the events colored with color categories. In most cases, the problem printer is an HP and its correctly configured to print in color. HP support documents have this to say about the problem: Some or all of my jobs print in monochrome (black) only. How
How to avoid the error message: "Outlook blocked access to the following potentially unsafe attachments" after inserting objects into Outlook Tasks or using Word's Create Outlook Task command.