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Add-in can only be Disabled by an Administrator

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› Problems › Add-in can only be Disabled by an Administrator

Last reviewed on April 16, 2015     35 Comments

The Problem

When you attempt to remove an add-in, the dialog tells you that only an administrator can connect or disconnect the add-in:

This add-in is installed for all users on this computer and can only be connected or disconnected by an administrator.

Add-in is installed for all users

The Cause

Trying to remove an add-in that was installed using the option “All users” will result in this error message. If the add-in was installed for the current user this message will not appear.

When you install software, the screen may have an option to install it for the current user or for all users of the computer as is shown on this screenshot.

Most users click Next without paying much attention to this screen (using the default set by the developer), or set it for "All users" so the add-ins works for all Windows accounts.
Install for all users

The Solution

Close Outlook and restart it using Run as Administrator then remove the add-in. Close Outlook and restart Outlook normally when finished.

To Run as Administrator, right-click on outlook.exe or the Outlook shortcut and choose Run as Administrator.

If Run as Administrator is not listed, hold Ctrl+Shift+Alt as you right-click on the shortcut to show the full menu.

run-as-administrator.png

Add-in can only be Disabled by an Administrator was last modified: April 16th, 2015 by Diane Poremsky

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Aaron Offsky (@guest_220990)
March 19, 2024 1:39 pm
#220990

nope. When I run Outlook as admin, I am prompted to create a profile. If I don't create a profile, Outlook closes. If I create a dummy profile, Outlook returns an error that it can't reach the non-existent dummy server and will not proceed to the Outlook UI.

Further, the "outlook.exe /pim noemail" trick does NOT work. In this mode, unless I sign in with a Microsoft 365 account, the Options menu is disabled. I cannot access the add-ins dialog.

I refuse to create a profile just to remove an add-in. There has to be a more straightforward way to manage this.

Last edited 1 year ago by Aaron Offsky
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Gabe (@guest_221608)
Reply to  Aaron Offsky
February 3, 2025 12:45 pm
#221608

I second this. I'm in Active Directory environment and my administrator accounts do not have 365 access (and why should they). So, how do I access an Outlook instance to do administrative work?

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Diane Poremsky(@diane-poremsky)
Author
Reply to  Gabe
February 5, 2025 3:25 pm
#221610

Can you disable the addin by opening outlook using run as admin?

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Dan (@guest_218905)
November 23, 2021 8:23 am
#218905

Thank you!!!

1
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Reply
Steve (@guest_215094)
April 22, 2020 11:04 am
#215094

thank you...learned that Adobe DC auto-installed an add-in into Word. And then sent me a popup telling me my DC subscription was expired and wanted me to re-up just to save my Word file as a PDF. So frustrating. Your post helped me remove the add-in.

Windows 10, Microsoft Office 2016, Adobe DC (which is getting uninstalled as I write this). Just a brutal move by Adobe.

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Brian Kemmerer (@guest_214814)
February 26, 2020 10:38 am
#214814

THANK YOU!!!!
Straight forward, easy to understand and well formatted.
Many thanks!!!

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Mary (@guest_209960)
January 14, 2018 2:02 pm
#209960

This was just what I needed help on. Unfortunately didn't work. Windows 10 Pro with Outlook 2016. I started Outlook with Run as Administrator and still got the message about not being able to make changes. I'm totally lost here. Why would that not have worked?????

1
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Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Mary
January 18, 2018 8:27 am
#210007

Was it the exact same message?

1
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Reply
Perry (@guest_209491)
November 27, 2017 4:15 am
#209491

Can we search information in this website? I didn't find the search icon here. The articles here are really useful.

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Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Perry
November 27, 2017 8:37 am
#209493

There is a search box in the left sidebar. On mobile devices (or narrow screens) it will be near the bottom of the page.

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Mongi Bidani (@guest_208493)
September 3, 2017 1:20 pm
#208493

Thank you very much wonderfully it worked. Again thank you.

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John (@guest_206442)
May 8, 2017 3:18 pm
#206442

Thanks a lot,
the "hold Ctrl+Shift+Alt" did the trick for a similar, excel related, problem

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Reply

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