When you are checking for new mail you might receive one of the following errors.
Tip: In many cases error codes are identical between Outlook and Outlook Express. If you search Bing for an error code and find a site which discusses Outlook Express, check it out. Because Outlook and Outlook Express both use the same underlying technology, the cause and the solution may be the same for Outlook.
Error Codes
#5.5.0 smtp;553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
This means the server you are trying to send to is blocking mail sent from your server. You'll need to contact the recipient's administrator or send your message using a different mail server.
553 5.7.1 Sender address rejected: not owned by user
This means you are not using the correct outgoing (SMTP) server authentication settings.
In Outlook 2007, go to Tools, Accounts Settings. In Outlook 2010 and 2013, go to File, Account Settings. Double click on the email account then click More Settings. Select Outgoing Server tab. Select Log on using and enter the username and password that can send using this SMTP server. Enable SPA only if your server supports it.
Mail server errors
Task - Sending reported error (0x80042109) : Outlook cannot connect to your outgoing (SMTP) e-mail server.
Check your outgoing server name, the port number and SSL setting, and the authentication setting. Open the Account Settings dialog, double click on the affected email account. Is the server name correct? Click the More Settings button. Check the authentication settings on the Outgoing server tab, and the port number and SSL settings on the Advanced tab.
Error 0x800CCC0F when sending or receiving email.
Usually caused by Antivirus software scanning email, but antispam scanners may cause Outlook to return this error as well. Disable the email scanning or increase the timeout setting. Also, make sure your firewall is allowing the scanner software to connect to the Internet.
Error 0x800CCC7D when sending email
This error code means you have SSL enabled and your mail server doesn't support SSL. Disable SSL in Tools, Email Accounts, double click on the account, More Settings, Advanced tab. The error message may say that it's a Secure Sockets Layer error.
Error 0x800CCC78 when sending
Verify the address you have entered in the From field is correct. Make sure there are no leading or ending spaces or other simple to overlook typos in your address. Verify sending authentication is correct in the Outgoing server tab of the More Settings dialog.
Error 0x80040119 when sending
"0x80040119" and "Unknown error" error messages when you try to read, send, receive, or delete e-mail in Outlook (814441) Disable the application accessing Outlook's data and restart Outlook. You may need to reboot the computer before Outlook will send.
Error 0x80042108 when receiving messages.
There are a couple of causes for this error. You may have SSL enabled and don't need it or you are running Norton Personal Firewall 2002 or Norton Internet Security software.
Error 0x8004010F when attempting to send and receive
This error is either the result of a corrupt delivery folder setting (POP3, message says Outlook data file cannot be accessed) or a missing or corrupt offline address book (Exchange server mailbox).
More Information
- Troubleshooting error messages that you receive when you are using Outlook and Outlook Express
- Troubleshoot 550, 553, and relay-prohibited errors
Task 'doc.control@yan3pdp.com - Sending' reported error (0x800CCC6C) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 452 4.5.2 451 4.7.0 Temporary server error. Please try again later. PRX4 [DM5PR1101CA0010.namprd11.prod.outlook.com]'
that is an old hosted domain on outlook.com? Is it still reporting errors? If so, how long has it been down?
yes diane,still we have same issue. I don't know what I have to do .lease help me out.
sorry for not getting back to this sooner - i was told there were issues that were fixed in mid-june. Was that your experience?
You saved my day.
I was debugging my eXchange setup with https://www.smtper.net
and i caught an 0x800CCC78.
Please help me! I have no idea why, but whenever I try to send a message from my outlook account, it won't send and I immediately get an email back from the System Administrator saying that my message "did not reach some or all of the intended recipients" AND "This message could not be sent. Try sending the message again later, or contact your network administrator. The client operation failed. Error is [0x80004005-0x000b22-0x000501]."
I have spent hours online trying to figure out why this is happening suddenly for no reason and how to fix it. No luck so far.
And the WEIRDEST part of all this is that I have 2 hotmail accounts set up under the same profile in my outlook 2010 - and this only happens with one of them, At this very moment, one account will send just fine - and one won't. Makes no sense. PLEASE HELP ME. :(
Also please note that i am NOT a techy person so any answers need to be in layman terms or explained simply. Thanks so much!
Suddenly when emailing two employees within the office who both have gmail accounts from my own domain they are not receiving and no bounce back message???
If you are on exchange server, ask the admin to look into it - the exchange logs will show if it was handed off to Google. If so, the problem is on their end. An aggressive spam filter would be my guess in that case.
I'm having a similar problem to Scott's. My Outlook 2010 has been working great for years, but since about 4 days ago, I can receive, but cannot send mail. I get the error message "Establishing an encrypted connection to your outgoing (SMTP) server failed. If this problems continues, notify...". I have an email address on a Godaddy domain, and my smtp is smtpout.secureserver.net. I have played with the 3 ports, 25, 80 and the other listed, but nothing is working. Before this all happened, I did nothing at all. Any help would be greatly appreciated.
Sorry I missed this earlier. I'm assuming it's working by now... the usual cause of email breaking suddenly is a problem with the server. Contact the mail provider or wait - with most providers, problems are often fixed within hours.
Hi Diane
I am having an issue with outlook 2010.
when i send and receive a box opens
with error code 0x8004DF000 -
if i click on the email account folder the message below appears and it will not open.
"cannot expand the folder. the TCP/IP connection was expectedly terminated by the server"
I have other email addresses set up on Outlook 2010 and they are all working fine. they are unever gmail accounts. The problem account is btopenworld / btinternet.
any ideas?
Sorry I missed this earlier. Verify the port # and security settings are correct. Use SPA option should not be checked unless your provider explicitly tells you to use it.
I have a very unusual problem with my outlook 2010. After using it for years all of a sudden I cannot send out emails but I can receive my emails. I have outlook set up to work with my gmail account and it worked perfectly and all of a sudden a few weeks ago it will not work. I have tried everything, searched the internet for suggestions and it refuses to work. The first and most common error message that appears is this.
Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.
I cannot figure it out at all. Any suggestions?
What port # and encryption are you using? See https://www.slipstick.com/outlook/config/online-services-in-outlook/#gmail
I don't think it is this: https://www.outlook-tips.net/tips/gmail-outlook-unable-connect-password-prompts/ - your error message is wrong and the setting should not have changed on it's own.
Hi Scott. I have exactly the same problem. I have been using outlook and secure ports and ssl connections. And all of a sudden last week, we have multiple problems on various email accounts - no pattern to which accounts are working and which are not. I have figured out that if I connect using unsecure ports 110 and 25 appropriately, that the emails work. But they have been working using secure 995 and 465 for years. My ISP says its an outlook thing, so I downloaded thunderbird and it works perfectly in there, but doesnt work in mac mail, outlook or outlook express Did you find a solution to the Outlook issue? other than setting the settings to send and receive via unsecure ports?
This was not an outlook.com account? (There were issues with those last week.)
Was an update installed? That would be the most likely cause of connection issues.
I am often away from home and (unless the hotel is kind enough to give me their SMTP address) can only send emails from my Outlook through the webbased application. Sometimes I forget this and, while in the regular programme an email ends up in the outbox and the programme tries to send it, in which it does not succeed. Before using 2010, that email would still be in the outbox and I could retrieve it and send it through the web-based application. But nowadays it completely disappears, stuck somewhere, where I cannot find it. The nuisance is, that when I work in my regular Outlook, reading messages, archiving etc. it keeps trying to send this nowhere to be found message without avail. It takes a long time, I have forgotten which message it might have been and it keeps giving me errors. Where oh where did that message go and how can I retrieve it? Thanks for your help, Maria PS All these problems would not exist if the programme would automatically figure out the SMTP address of the provider the hotel is using...could that not be done? I so wish I could alsways send from the programme, instead… Read more »
Most companies would not want any email client belonging to a quest to use their smtp server - it could result in spam being sent from the network and get them blacklisted. You need to properly configure Outlook to use your own smtp server - try port 465/SSL or 587/TLS. See https://www.slipstick.com/outlook/email/send-mail-when-traveling/ for more information.