Following a recent Office update, users started seeing a Send to OneNote button on the ribbon in their Outlook.com and Office 365 accounts. This is an Office addin and works with the Windows OneNote app, not Outlook 2016.
My problem began after a recent Office 365 update. I'm a big user of the Send to OneNote feature in Outlook. After the update Send to OneNote uses OneNote online. This is annoying for a number of reasons. What do I need to do to fix it so the button behaves like it used to?
The new OneNote add-in is called Send to OneNote and uses the new OneNote icon and is in it's own group at the end of the ribbon. The OneNote add-in installed by Outlook 2016 is simply called OneNote, is in the Move group and has the old OneNote icon.
If you use the Send to OneNote function and have the online notebook open in OneNote 2016, the page will sync down to OneNote 2016. However, because the function is tied to the mailbox you are working in, Outlook items will be sent to a notebook in that account, not to a master notebook you use with all email accounts.
If you use local notebooks in OneNote or use it with POP or IMAP accounts, you’ll need to disable the new OneNote function.
Disable Send to OneNote
To disable the new Send to OneNote command in Outlook desktop, open File > Options > Advanced. Scroll to the bottom and untick Use Send to OneNote with OneNote for Windows 10, if available.
To disable it everywhere, including in Outlook on the web and in Outlook on Mac, you need to disable it in Manage Add-ins in your account online. In Outlook for Windows, go to File > Manage Add-ins (at the bottom of the screen.) This will open the account’s Manage Add-ins dialog.
Or, click the link below for your account type to open the Manage Add-ins page
Office 365 business mailboxes:
https://outlook.office.com/owa/?path=/options/manageapps
Outlook.com mailboxes:
https://outlook.live.com/owa/?path=/options/manageapps
Robert says
Just wanted to say thanks. This solved the problem perfectly for me. Disabling OneNote in the Advanced Options caused the "Send to OneNote" button to disappear and reappear in a different location on the Ribbon. In my case, the icon didn't change, but "Send to OneNote" is now working perfectly to create new notes in my local notebook. Thanks!
Stuart says
Any idea why the "Use Send to OneNote with OneNote for Windows 10, if available" option would be missing in Outlook 2016? We have users that are using Outlook 2016 desktop application but are 365 accounts and have OneNote for Windows 10 installed on their machine. But the option checkbox missing from the Outlook Advanced menu.
Thomas says
I have the following problem:
After sending an email to OneNote from Outlook I then archive the email in Outlook. Now if I want to access the email again via the object link stored in OneNote the object is no longer accessible??
However, if I move the email to a different folder in Outlook Inbox (instead of archiving), after being sent to OneNote, the object link works just fine.
Is this intended functionality or am I doing something wrong?
The whole idea with archiving seems limited if it cannot be used as for all archiving purposes.
Diane Poremsky says
the link in OneNote uses the entry id - when you archive it to a new data file, it gets a new id. When you move it within the data file or mailbox, it keeps the id.
Marcia says
is there a limit to the number of selected emails that can be sent to onenote at once. I recently selected a large number of emails from an outlook folder and used the send to onenote button. It took some time but appeared to work however when i go to onenote i noticed that about half of those emails only contain the subject, none of the other content shows.
Diane Poremsky says
There is not a hard limit, but as you have noticed, there can be errors processing messages if you select too many messages that take longer to process.
Katie Thomas says
Hi there,
I use outlook live and onenote web clipper all the time. It's so slow to use the webclipper because of the pop up window before saving it.
how do i stop the pop up window, as i just want to quickly send to the same folder in onenote everytime. I later wiz through that onenote folder to file or action etc. I find this is much quicker. B
But i cant stop the pop up window, would you know how to do this please?
Matt says
My problem is a bit different but related.
When I'm in Outlook and select Send to OneNote, it sends to the online version of One Note and not my desktop One Note.
How can I switch this to go to my desktop version? Note the desktop version is not OneNote for Windows 10 app it's Microsoft OneNote for Microsoft 365 MSO. Thanks!
Diane Poremsky says
You need to go into File > Options > Advanced and uncheck the option ot use the onenote app. And make sure the onenote addin is enabled in file > options > addins.
Marie D says
I have Outlook and OneNote 2016.
Currently when I use the OneNote button showing in Outlook to get emails into OneNote for my Exec to review, the emails do not contain the hyperlink back to Outlook. My icon is within the "Move section".
It does for my Exec though (he has a Mac and his OneNote button is a Send to OneNote icon).
What can I do to get the email I send to OneNote to have that "link to oulook item" hyperlink
Annette Dominique says
I can use Send to Onenote from Outlook without issue, but when I want to append information to a page it gets added to the bottom of the page. Is there any way to change that order, so the most recent addition is appended to the top of the page?
Diane Poremsky says
No, sorry there is not.
Annette Dominique says
OK - thank you for checking.
Ivey West says
I'm not entirely sure if my problem applies, but it sounds close. I recently upgraded to an Office 365 install on my Mac from an older version of office (2016 I believe).
My problem is that the Send to OneNote button opens in the web app rather than OneNote. There seem to be Windows instructions for setting default apps, but nothing that speaks to the issue on a Mac. Plus, I'm not really sure that it's a default app issue, as it seems Outlook is pointing directly to the Web rather than the App.
Any insight is greatly appreciated.
Diane Poremsky says
The button saves it to the web - and the OneNote app syncs with the web version. (OneNote for mac doesn't save notebooks offline, it only syncs with the web. )
Asaf Shaked says
I have the opposite problem, it's working with my Office 2016 OneNote instead of sending to Win10 OneNote App, while the mentioned advance setting is checked
The Win10 OneNote App is working with OneDrive linked to company Microsoft account, same as Outlook, so I don't see an issue on that direction as well
Any idea what I can do to change it ?
Diane Poremsky says
The email account - is it outlook.com or a business mailbox? If its not in outlook.com/office 365, you'll send to onenote 2016, not onenote online. if you disable the onenote com addin in file > options > addins, does the send to onenote button go away?
That said - i looks the send to onenote button on my outlook.com account is missing (still have it on my business accounts) - so it falls back to the com addin.
Asaf Shaked says
It's Office 365 but a work (business) email account, however OneNote Win10 App uses OneDrive of the same email account to backup it online, as Microsoft requires with the new App
When I disable the OneNote add-in the button indeed disappears from ribbon
Isn't there a DLL or executable to add the Win10 App as COM add-in or something ?
Diane Poremsky says
No, there is no a way to add it as a com addin. Sorry.
Barbara Szarowski says
I accidentally hit "Always send e-mail notes to the selected location." and now every time I send an email to One Note it places it in the same Tab. I need to remove default so I can select the specific Tab I want the email saved in. How do I correct this issue?
Diane Poremsky says
You need to open Onenote 2016 and go to iFile > Options > send to onenote.
Diane Poremsky says
Screenshot:
Labelle says
Hello,
With the new button / extension (Use Send to OneNote with OneNote for Windows 10), you are invited to open the mail once captured, but it opens in OneNote online.
Is there a way to have OneNote for Windows 10 opened instead ?
Diane Poremsky says
No, not that i am aware of. Sorry.
katie says
when i send an email to onenote in outlook online, it shows a pop up window first for me to select a section to put it in. however i always send it to a collection section. So how do i stop the pop up window as it slows down my work.
thanks
Diane Poremsky says
If you are sending to onenote 2016, change the settings in file > options > send to onenote to always use a specific location for email.
Todd says
When sending an email with a file attachment using the "Send to OneNote" icon, the attachment is not showing up in one note page, just the email test. There is a link back to the original email. Is there a setting that is blocking the attachment? I have office 365 on a Windows 10 but switch to One Note for Windows as a understand Microsoft if stopping support for OneNote 2016.
Diane Poremsky says
>> understand Microsoft if stopping support for OneNote 2016.
They reversed this decision - onenote 2016 is not going away any time soon.
Both send to onenotes are adding the entire text of the message and attachments to the onenote page.
avi frisch says
You are a lifesaver. That was the worst "Update" ever. Slow and not searchable.
Candice M. says
I've noticed that I can "send to onenote" in notebooks I've created, but not a shared notebook a colleague created that I have fully editing rights to. Is this correct? I get the following error message:
We're sorry. We couldn't create your page. Please try again later. Details
Error: The user does not have permissions to access this resource.
Code: 40007
Date: 2019-09-05T16:22:43.205Z
Session ID: 680bdff0-aab5-4910-a068-f0093b8fe83a
Diane Poremsky says
That is correct. Now it may change in the future - previously, you could only save to notebooks in the account the message was in. I can now choose any notebook in any account I have signed in to onenote on my computer.
JaviCartin says
How can I disable it company wide? the Sent to OneNote modern add-in in Outlook?
Diane Poremsky says
You would need to disable the option to allow users to install addins in the admin panel.
Len Raphael says
I don't use the Windows 10 ver of OneNote because it's not compatible with Gem utilities which are maybe the best Office utilies I've used. Developer is a user oriented new version machine. Support great too.
But since MS in it's infinite wisdom has discontinued bug fixes and improvements to One Note 2016, ....
Curious, if one Sends to OneNote an email with PDF, Excel, Word attachments will the attachments imbed in the OneNote somehow?
Diane Poremsky says
The attachments are attached, not embedded/printed - you need to open them to view the contents.
Jacques says
Hi Diane,
I use the OneNote button a lot in Outlook Desktop on 2 notebooks I have each one with slightly different behaviors:
1. Just updated to search box on top of title bar
2. Older version with search box above the mail listing
When I send and email to OneNote using the OneNote Button I got different results:
On machine number 1 emails are sent without images.
On number 2 Images are sent to OneNote page.
Sending through the newer Send to OneNote button brings the correct result on both machines. But I don’t want to use the OneNote for windows 10 or OneNote Online version.
Have you seen anything like that? Is there a workaround?
Dave White says
Hi Diane
Hope all well with you.
I can use this button in OWA but not in Outlook 2016 Desktop.
Same goes for the DocuSign Add-in.
The Insights Add-in works fine in both OWA and the Desktop.
I am on Version 1908 Build 11916.20000.
Any ideas?
Dave