The Microsoft App Store version of Office changes a few things in Outlook. This is the only version that Windows 10S users can install and is currently supplied as the pre-installed version many laptops (available with any version of Windows 10). Any Windows 10 user with a consumer subscription can install it, provided they do not have Office installed.
Known issues: Addins, including iCloud, may not work. iCalendar files (.ics) may not open in Outlook, and Signatures and Stationery buttons doesn't work.
If your new computer has Office pre-installed and you already have a subscription, open the preinstalled version and sign in. You don't need to download a new copy unless you need to use addins.
As of Office version 16.0.9027.1000 and higher, installing the click-to-run version will uninstall the store apps as part of the installation process. If you prefer, you can uninstall the store version yourself before installing Office.
How do you know what version is installed? Look on the File, Office Account dialog. The About Outlook dialog will say Windows Store:
In addition, you won't have a Control Panel, Mail applet to manage profiles. If you need to switch profiles or open the Mail, you'll do so from Outlook's File, Account Settings menu, selecting either Change Profile or Manage Profiles.
If Outlook won't start and you want to try creating a new profile, you'll need to use the /profiles startup switch.
- Press Windows key + R to open the Run command.
- Type or paste outlook.exe /profiles in the Open field and press Enter on your keyboard.
- Click New then follow to wizard to create the profile and add accounts to it.
Data files for Microsoft Exchange (including Outlook.com) and IMAP accounts are now stored at C:\Users\%username%\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook_AppX
Use this shortcut to access the data files or right click on the mailbox name and choose Open File Location
%localappdata%\Packages
The profile is stored in the registry as virtual keys at
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles_AppX
The Office installation files are at C:\Program Files\WindowsApps\, with each Office app installed in it's own subfolder. Outlook is at:
C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Outlook_16010.8827.2159.0_x86__8wekyb3d8bbwe\Office16\
You can install just individual apps. For example, if you only need Outlook, Word, and Excel, you can install just those apps.
Addin Support
If you are using Windows 10S, you'll be limited to addins in the Office store. Users with other Windows 10 versions will be able to install COM addins, but they may not work.
| Addin | Issue |
|---|---|
| iCloud | Wants to be repaired; repair does not fix it. If you get past the repair error, it doesn't see Outlook's default profile. See iCloud error: Outlook isn't configured to have a default profile for the solution. |
| Companion Link | Outlook files not found. Please reinstall application. |
| MFCMAPI | You need the latest version from MFCMAPI download |
Uninstall the Store version
You can uninstall the store version then install the click to run version from office.com. While it is not always necessary, I recommend rebooting after uninstalling the store version before installing click to run from office.com (or any other Office suite).
Both versions are linked to the subscription associated with your Microsoft account.
- Open Settings, Find Apps & features.
- Click on the Office Desktop App and select Uninstall
- A second small Uninstall dialog will open, for you to confirm that you want to uninstall it.
- When it is complete, you should reboot before installing a different Office version.
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2 Comments on "The Windows Store Outlook App"
We had an issue where after installing the Click to Run version of Office 2016 from Office 365 portal. The Office 365 version upgraded the App Store version. It did not preserve any accounts or data. When checking the directories listed above for data files, non existed. Seems like it completely wiped the data unless it is hidden somewhere else. Another bad move by Microsoft.
The ost data files are in a new location & the profile is in a new virtual registry path - and yes, if you switch after creating profile, the profile does not migrate.
I didn't test to see if installing C2R also deleted the ost files when i tested installing C2R over the Store, both before after Microsoft fixed C2R to delete the store. I was checking to see if the process fixed specific bugs, not looking for data files.