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Outlook Contact Cards extend off the screen

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› Outlook › Outlook Contact Cards extend off the screen

Last reviewed on December 16, 2021     11 Comments

For some users, Outlook's contact card is really wide, with the X to close it extending well of the side of the monitor.

When I right-click on a email address and select Add to Contacts, a screen displays with the name and address, but the right side extends off the screen and I cannot close it. I don't see a Save or OK button. I can't scroll to the right to find the X and haven't found another way to close it.
wide contact card

The usual cause of oddly sized windows or windows that extend off the screen is because the screen resolution changed, often when using a laptop with an external monitor. Fortunately, it is easy to fix. The Contact card's height (and width) is stored in the registry, and you can either edit the Width value or delete it (Outlook will recreate the value if you delete it).

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ContactCard
DWORD: Width
Decimal value: 720

  1. Press Windows key + R to open the Run dialog, type regedit and press Enter.
  2. Browse the registry and locate HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ContactCard
    edit or delete the width value
  3. Right-click on Width value (on the right) and select Modify (or Delete, and let Outlook recreate the value.)
  4. Select Decimal Base then type 720 in the Value Data field. (This is the default minimum width.)
    change the width value
  5. Click OK
  6. Close the registry editor
  7. Open a Contact card to check the size. If it's too small, you can adjust the card size in Outlook, by pulling the handle in the lower right corner.
    default contact card size

To quickly find a registry key, copy and paste the registry path in the address bar at the top of the editor in Windows 10 or Windows 11 then press Enter to jump to it. You don't need "Computer\", just HKEY and what follows it.

If you prefer not to edit the registry yourself, you can download and run this reg file.
Contact Card Width @ 720

Outlook Contact Cards extend off the screen was last modified: December 16th, 2021 by Diane Poremsky

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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John (@guest_219581)
August 1, 2022 3:30 pm
#219581

I have MS Office Professional Plus 2016 and this did not even almost work. The Registry Entry was NOT there. I downloaded and ran your tool...it's NOW there, but the Contacts Extend over (2) Monitors off into Oblivion...and the ONLY way to close them is to hit ESC, but there is NO way to resize, actually use them, etc. PLEASE HELP

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Diane Poremsky(@diane-poremsky)
Author
Reply to  John
August 1, 2022 5:30 pm
#219582

What value do you have for this key -
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ContactCard
DWORD: Width

Try closing Outlook before changing the value.

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Reply
John (@guest_219583)
Reply to  Diane Poremsky
August 1, 2022 6:07 pm
#219583

720 and I've tried all that...Is there something else to do?

Outlook 2016 Pro Contacts Width 8-22.png
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John (@guest_219602)
Reply to  John
August 6, 2022 11:33 am
#219602

Does NO response after several days mean you have NOTHING else to help us with????

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Diane Poremsky(@diane-poremsky)
Author
Reply to  John
August 8, 2022 3:19 pm
#219607

Sorry, I was out of town and wanted to try some things on my desktop computer to see if I could repro the registry change not working (it has two monitors).

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John (@guest_219685)
Reply to  Diane Poremsky
August 31, 2022 3:58 pm
#219685

Did you figure it out?

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Vesna (@guest_219107)
January 24, 2022 6:25 am
#219107

In my registry, there is no ConatactCard! Can I add it, or is there another way to control endless contact cards?

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0
Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Vesna
January 24, 2022 9:14 am
#219109

You can add it if it doesn't exist - or use the reg file I have available to download to add it.

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0
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Vesna (@guest_219110)
Reply to  Diane Poremsky
January 24, 2022 9:41 am
#219110

Thank you for quick reply, but this did not work. I even restarted the computer, but to no avail. My contact card is still endless. Any other ideas?

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Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Vesna
January 24, 2022 1:22 pm
#219111

What is your version and build of Outlook? If you have 2013, look under office/15.0/

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Vesna (@guest_219117)
Reply to  Diane Poremsky
January 25, 2022 3:17 am
#219117

Microsoft® Outlook® 2016 MSO (Version 2112 Build 16.0.14729.20224) 32-bit 

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