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Quick Steps Address Book Bug (Fixed)

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› Outlook › Outlook 2010 › Quick Steps Address Book Bug (Fixed)

Last reviewed on January 13, 2019     3 Comments

Applies to: Outlook 2010

August 4, 2011 by Diane Poremsky 3 Comments

This bug is fixed in Outlook 2010 SP1.

When you create a quick step that contains an address and use only POP3, IMAP, or Outlook Hotmail Connector accounts, Outlook uses the Windows address book instead of Outlook's address book.

The wrong address book:

When you select an address from the list (assuming you have any in the Windows address book) you can't save the quick step. You can't type the address in - it resolves to the address card.

In order to type an address in the To field, you need to remove the address card from the Windows address book or remove the address from the address card (put it in the Notes field for future reference.)

Vista and Windows 7:

To move the address cards in the Windows Address Book:

Type wab in the start menu's search field then move the contacts to another folder. (Or move only the contacts you are using in Quick Steps.)

After you save the Quick Step, you can move the contact card back to the Contacts folder.

When you create a quick step containing an email address, you'll need to type or paste the correct address in the To field.

The Correct address book dialog

The correct address book looks like this:

Remove the address from the address card

Begin creating the Quick Step and open the Address book dialog. Select the contact and click Properties. Copy the email address then delete it from the contact card. Paste it in the Notes field so you can restore it to the card later.

Return to the quick step and paste the copied address in the To field.

Once the Quick Step is saved you can put the address back in the email address field on the card.

Quick Steps Address Book Bug (Fixed) was last modified: January 13th, 2019 by Diane Poremsky

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Josh
Josh

In case it helps anyone. I was having the same problem and I found that it was because my default mail client was not set to Micorsoft Outlook.

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail : Just changed it to Microsoft Outlook and everything was working properly again. No idea how it got changed for me but that was all I needed to do.

Vote Up30Vote Down Reply
July 21, 2014 2:33 pm
Steve Lerner
Steve Lerner

Followed your instructions, step-by-step, doesn't allow me to save the Quick Step

Vote Up00Vote Down Reply
February 17, 2012 4:27 am
Diane Poremsky

Do you have Office 2010 SP1 installed ?If so, you don't need the steps - it just works.

Vote Up00Vote Down Reply
February 17, 2012 5:06 am

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