Office has a privacy option that lets you disable “connected services”. Unfortunately, when you do, you lose access to some features, such as Help, online templates, Smart lookup and other features that use online content.
When I click on the help function (? or F1), I get a message that says "This command isn't available: Your organization's administrator turned off the service required to use this feature". Since I am the administrator and only user of this system and have never intentionally disabled this function/"service", how do I turn it back on? What service is this message referring to?
That error indicates the online services are disabled.
Experiences that analyze your content supplies Dictation support, Smart Lookup, and more. This is just above Experiences that download online content on the dialog above.
When this option is disabled, you'll receive this message when you try to use the commands that require Connected experiences.