Outlook and iCloud 2: What you need to know

Last reviewed on June 1, 2013   —  31 comments

There are several issues you need to be aware of before upgrading to iCloud2. As of iCloud 2.1 (Nov. 2012), Outlook 2013 is supported.

  1. You can't edit meetings
  2. Appointment and contact notes are plain text only
  3. You can't select text with mouse
  4. Natural language not supported in date fields
  5. The contact linking field is missing
  6. Outgoing messages are stuck in the Outbox
  7. iCloud error on Windows 8: The set of folders cannot be opened.

Note that iCloud2 data files can be set as the default data file in Outlook. However there are limitations and there are problem if there is an IMAP account in the profile. See iCloud default data files for details.


If you use Outlook 2013 32bit you can set up the iCloud and use it with at least one limitation: Outlook crashes if you use the (default) People view in Contacts. If you don't see your contacts when you click the To button, your address book is likely corrupt. To fix, you need to make a new profile. See Contacts as missing when you click To for more information.

To apply a different view to all Contact folders, open the Folder list (Ctrl+6) and select a Contacts folder not in the iCloud. Switch to the View tab and apply a different view to the folder. Expand the Change views button and select Apply current view to other folders, expand the iCloud entry and select the iCloud contacts folder.

iCloud 2 users should also see Outlook and iCloud: default data files. General Outlook and iCloud issues are at Outlook and iCloud Sync Issues. . iCloud & Outlook Calendar issues are at iCloud and Outlook Calendar Sync Issues and Contact issues are at iCloud and Outlook Contact Sync Issues.

If you decide to revert to iCloud 1 to restore any of these features, you can. It seems to work fine with iOS6 devices. If your receive errors after reinstalling iCloud1, find the iCloud data file and delete it. iCloud will recreate it and Outlook should work again.

Can't edit meetings and appointments

After upgrading to iCloud2, you may not be able to type or paste notes into the notes field of appointments and meetings because the appointment or meeting is read-only.

The right-click context menu is disabled for appointments but Ctrl+V works to paste.

In my tests, all meetings are read-only, Ctrl+V does not work.

I'm not sure if iCloud is confused about who the meeting owner is or if Apple made all meetings read-only to prevent iCloud from resending meeting invitations. If the problem with meeting invitations is fixed, then read only is livable.

Click Forward to bring up the Move to iCloud buttonWorkaround for meetings: click Forward > Forward. Outlook will tell you that you can't forward the item and will offer to make a copy in your default calendar.

Click Yes and a new message with the appointment attached opens. Close the forward message without sending.

An appointment is left on the screen and it has a Move to iCloud button on the far right. Click the button to create an editable appointment in the iCloud. This creates a duplicate (but editable) appointment in the iCloud folder and you can delete the original appointment.

Use the Move to icloud button to create a copy of the appointment in the iCloud folder

You can't select text with mouse

In addition to being plain text only, text in the Notes field of Appointments stored in the iCloud can't be selected by dragging the mouse over it. You can use Ctrl+A to select all, use Ctrl+arrow keys or double and triple click in a word to select the word or the paragraph.

Appointment and Contact notes are plain text only

The Notes field in Appointments and Contacts is plain text only in iCloud 2. This may be "by design" due to frequent complaints about the formatting getting messed up.

Additionally, the date fields in iCloud appointments do not support natural language. You need to type the date in full short date format (2 digit year ok).
1d does not convert to tomorrow's date
12/1 converts to 12/1/2000
12/1/12 converts to 12/1/2012

The Contact linking field is missing

The contact linking field is not supported in iCloud 2. This is the field at the bottom of an appointment or contact that displays linked contacts. (It's turned off by default in Outlook 2007 and up and can be enabled via the Options > Contact Options dialog.)

Contact linking field is not available in iCloud2

Outgoing messages are stuck in the Outbox

Users are reporting outgoing messages getting stuck in the Outbox after installing iCloud 2.

Two possible fixes:

  1. Disable the iCloud, verify email sends correctly then re-enable it.
  2. Move the message from the Outbox to the drafts folder or delete it. Open it from Drafts or Deleted Items then Send again.

I tried to disable iCloud using the Outlook Trust Center but it won't let me. It keeps telling me only an Administrator can do this and I am one.

You need to close Outlook. Right click on the Outlook shortcut you use to open it and choose Run as administrator. If you don't see run as administrator, hold Shift as you right click. Now you should be able to disable it. Complete instructions (and screenshots) are available at Add-in can only be Disabled by an Administrator

iCloud error on Windows 8: The set of folders cannot be opened.

After upgrading to Windows 8, you may receive the following error:

The set of folders cannot be opened. The information store could not be opened.

You need to re-sync the iCloud data file. close Outlook, open the Control panel and search for Mail. Select Data Files. Select iCloud from the list of accounts then click the Settings button. Close Outlook and reopen Outlook.

Tools in the Spotlight

Companionlink for Outlook

CompanionLink synchronizes Outlook data with phones and other supported desktop applications and web-based services (like Google). Companionlink supports all versions of Outlook, including Outlook 2013 32-bit and 64-bit, and Windows 8, and Windows 8 Phones.

Tools

CodeTwo FolderSync Addin

CodeTwo FolderSync Addin is an Outlook add-in that enables synchronization of folders. The synchronization of data will always take place between selected folders and the user can choose several pairs of folders that need synchronizing. Freeware.

CodeTwo Sync for iCloud

CodeTwo Sync for iCloud syncs Outlook folders with iCloud folders automatically synchronizes Outlook contacts, calendars and tasks with the iCloud data file in Outlook. CodeTwo Sync for iCloud will let you keep the iCloud and Outlook folders in sync, so you don't need to move or copy contacts and appointments between the default Outlook folders and iCloud folders. 30 day trial available.

Memotoo

Backup and synchronize your personal data (contacts, calendar, files, bookmarks, etc.)with your phone, tablet and computer

OLMixedFolders

Your sync-software can sync only default folders of Outlook, but you need also subfolders and public folders? OLMixedFolders can synchronize any Microsoft Outlook subfolder or public folders with your Outlook default folders. It uses categories to keep in touch with the origin folder. It is possible to create elements for the linked folders directly on your mobile phone. After synchronization, the element goes to the specified folder.

Pst Mail

Pst Mail is a pst viewer for iPad. With Pst Mail, you can use your legacy Outlook email on iPad, without a complicated email conversion process. You can search and view your Microsoft Outlook PST files. This pst file viewer supports iOS 6 and also iPhone 5. It has built in support for Dropbox and iTunes files. Given iPad's inability to receive standard USB drives, being able to load large files from a cloud drive is a huge plus.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

31 responses to “Outlook and iCloud 2: What you need to know”

  1. jeri

    Helpful - but doesn't address what to do when iCLoud doesn't recognize Outlook. This worked fine in version 1, sigh.

  2. Scott Power

    Fix doesn't work....It allows me to forward the appointment just fine and I still can't paste in the notes section.

  3. Scott Power

    Scratch that....the forwarded copy of the meeting allows me to paste in the note section

  4. Junior

    If you sign out of iCloud and sign back in with Outlook closed, might just fix it.

    Try it out to enable

  5. Pedro

    Dear Diane, by mistake I closed the icloud folder on the emails part of outlook and now i lost mu icloud contacts in outlook and my icloud agenda in outlook. All the information is in icloud on my iphone and ipad but can't get it back to my outlook.. Could you help me? thank you Pedro Pimenta

  6. Marieke Jonkman

    I'm at my wits end here ;) and I can't seem to find an answer on the internet. I have windows 7, outlook 2010 and installed iCloud2, but iCloud2 does not recognize outlook. I get the message

    'ICloud contacts, calendars and reminders are available on icloud.com'

    Any links or insights on how to fix this? I would really like to sync outlook with my ipad and mac!
    Thank you so much!

  7. Marieke Jonkman

    ah.... that may be the problem, I believe I have the downloaded version of office 2010? Could that be it?

    No, I'm brand spankin' new to Mac and iCloud :)

  8. Marieke Jonkman

    sure enough, changing it according to this link, fixed the problem and I'm all good to go!

    (just sharing the link for others to benefit too)

    http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx

  9. Sandra Kegie

    I would like to be able to right-click paste text from anywhere into a calendar event but since initiating iCloud cannot, into either the Outlook or iCloud calendars. This is really annoying - is there a way around this?

  10. Krista

    I have set up a "rule" in my outlook from my company's server to forward my emails to my icloud email account and they are being sent from outlook but coming into my icloud acct. Can you PLEASE help!

  11. PHILIP

    Dear Diane

    I am trying to set up my @me account on outlook
    i have followed the standard imap settings as supplied by Apple
    i am using windows 8 x64 with out look 365 latest version..

    however i am having no success
    can you advise

  12. Lee Garrett

    Dear Diane,
    I had two versions of Outlook installed on a windows 8 PC. I'm unable to get iCloud Control Panel to recognize Outlook 2013 is installed after removing Outlook 2010.
    The steps to recreate the problem:
    1) Install microsoft office 2010 including Outlook on a Windows 8 PC.
    2) Install microsoft Outlook 2013 as well.
    3) Install iCloud control panel.
    4) sign in to iCloud Control panel.
    I receive a message saying there are two versions of Outlook installed, and to uninstall one of them.
    5) Uninstall office 2010 from Control Panel add/remove programs.
    6) sign in to iCloud Control panel, and there are no options to sync with Outlook presented as there would be expected--just a reference to go to icloud.com for contacts, etc.

    Question, is there a registry item left after uninstalling microsoft office that tells iCloud there is no outlook on the system now, even though outlook 2013 is still installed? If so, can I edit the registry to fix this?

  13. Lee Garrett

    Thank you, Diane. That solved the problem! iCloud Control Panel was installed successfully after repairing Office 2013, and it allows me to sync iCloud with Outlook 2013 now.

  14. S. Dhruva

    Hi Diane:

    I upgraded my Offie 2010 to Office 2013 x64. Now the iCloud will not synch. I have "repaired" the installation, un-installed iCloud (2.1.x), re-installed that, deleted the data file for iCloud (.ost). Noe of these fix the link between iCloud and Outlook 2013. Any help? Thanks

  15. Bruce Maples

    Hi there! Thank you for all you do and share. I thought I'd return the favor by sharing a problem and answer. I moved my contacts to iCloud, and a view I had created stopped working. Found the answer at this location. Apparently iCloud contact folders don't recognize categories for filters.

    http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-install-of-icloud-views-and-filters-stop/f914b243-7273-480e-acb4-161cfc89a05e?msgId=ee58a4a9-a554-4f3a-8750-72afb90fc730

  16. alex b

    Having major problems with outlook 2010 and windows 8. Downloaded icloudsetup 2.1.2 and installed. However, outlook wont let me send email out from my mac account or any of my other email accounts (gmail, work). Uninstalled and reinstalled icloud. No joy. Uninstalled icloud and installed icloud 1.1. Outlook wont open.
    When i try to open outlook without icloud installed, i get an error window saying that...cannot start outlook. Cannot open outlook window. The set of folders cannot be opened. An unexpected error occurred. MAPI was unable to load the information service C:\PROGRA~1\COMMON~1\Apple\INTERN~1\APLZOD64.dll. Be sure that the service is correctly installed and configured.'
    When i reinstall icloud 2.1.2 - i can open up outlook, see emails but cannot reply or send emails from mac account or other email accounts.....so back to square 1.
    Can you help???????

  17. Ted Blank

    A comment above says: "Reverting to iCloud 1 will fix these issues (but it cannot be set as default data file)."

    What does does the "it" refer to in that sentence, as in "it cannot be set").

    What are the benefits, if any, of being able to set "it" as the default data file? I don't know what a default data file is.

    This related to Outlook 2010 with iCloud AddIn.

    Thanks!
    ted blank

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