Outlook and iCloud 2: What you need to know

Last reviewed on June 1, 2013

There are several issues you need to be aware of before upgrading to iCloud2. As of iCloud 2.1 (Nov. 2012), Outlook 2013 is supported.

  1. You can't edit meetings
  2. Appointment and contact notes are plain text only
  3. You can't select text with mouse
  4. Natural language not supported in date fields
  5. The contact linking field is missing
  6. Outgoing messages are stuck in the Outbox
  7. iCloud error on Windows 8: The set of folders cannot be opened.

Note that iCloud2 data files can be set as the default data file in Outlook. However there are limitations and there are problem if there is an IMAP account in the profile. See iCloud default data files for details.

If you use Outlook 2013 32bit you can set up the iCloud and use it with at least one limitation: Outlook crashes if you use the (default) People view in Contacts. If you don't see your contacts when you click the To button, your address book is likely corrupt. To fix, you need to make a new profile. See Contacts as missing when you click To for more information.

To apply a different view to all Contact folders, open the Folder list (Ctrl+6) and select a Contacts folder not in the iCloud. Switch to the View tab and apply a different view to the folder. Expand the Change views button and select Apply current view to other folders, expand the iCloud entry and select the iCloud contacts folder.

iCloud 2 users should also see Outlook and iCloud: default data files. General Outlook and iCloud issues are at Outlook and iCloud Sync Issues. . iCloud & Outlook Calendar issues are at iCloud and Outlook Calendar Sync Issues and Contact issues are at iCloud and Outlook Contact Sync Issues.

If you decide to revert to iCloud 1 to restore any of these features, you can. It seems to work fine with iOS6 devices. If your receive errors after reinstalling iCloud1, find the iCloud data file and delete it. iCloud will recreate it and Outlook should work again.

Can't edit meetings and appointments

After upgrading to iCloud2, you may not be able to type or paste notes into the notes field of appointments and meetings because the appointment or meeting is read-only.

The right-click context menu is disabled for appointments but Ctrl+V works to paste.

In my tests, all meetings are read-only, Ctrl+V does not work.

I'm not sure if iCloud is confused about who the meeting owner is or if Apple made all meetings read-only to prevent iCloud from resending meeting invitations. If the problem with meeting invitations is fixed, then read only is livable.

Click Forward to bring up the Move to iCloud buttonWorkaround for meetings: click Forward > Forward. Outlook will tell you that you can't forward the item and will offer to make a copy in your default calendar.

Click Yes and a new message with the appointment attached opens. Close the forward message without sending.

An appointment is left on the screen and it has a Move to iCloud button on the far right. Click the button to create an editable appointment in the iCloud. This creates a duplicate (but editable) appointment in the iCloud folder and you can delete the original appointment.

Use the Move to icloud button to create a copy of the appointment in the iCloud folder

You can't select text with mouse

In addition to being plain text only, text in the Notes field of Appointments stored in the iCloud can't be selected by dragging the mouse over it. You can use Ctrl+A to select all, use Ctrl+arrow keys or double and triple click in a word to select the word or the paragraph.

Appointment and Contact notes are plain text only

The Notes field in Appointments and Contacts is plain text only in iCloud 2. This may be "by design" due to frequent complaints about the formatting getting messed up.

Additionally, the date fields in iCloud appointments do not support natural language. You need to type the date in full short date format (2 digit year ok).
1d does not convert to tomorrow's date
12/1 converts to 12/1/2000
12/1/12 converts to 12/1/2012

The Contact linking field is missing

The contact linking field is not supported in iCloud 2. This is the field at the bottom of an appointment or contact that displays linked contacts. (It's turned off by default in Outlook 2007 and up and can be enabled via the Options > Contact Options dialog.)

Contact linking field is not available in iCloud2

Outgoing messages are stuck in the Outbox

Users are reporting outgoing messages getting stuck in the Outbox after installing iCloud 2.

Two possible fixes:

  1. Disable the iCloud, verify email sends correctly then re-enable it.
  2. Move the message from the Outbox to the drafts folder or delete it. Open it from Drafts or Deleted Items then Send again.

I tried to disable iCloud using the Outlook Trust Center but it won't let me. It keeps telling me only an Administrator can do this and I am one.

You need to close Outlook. Right click on the Outlook shortcut you use to open it and choose Run as administrator. If you don't see run as administrator, hold Shift as you right click. Now you should be able to disable it. Complete instructions (and screenshots) are available at Add-in can only be Disabled by an Administrator

iCloud error on Windows 8: The set of folders cannot be opened.

After upgrading to Windows 8, you may receive the following error:

The set of folders cannot be opened. The information store could not be opened.

You need to re-sync the iCloud data file. close Outlook, open the Control panel and search for Mail. Select Data Files. Select iCloud from the list of accounts then click the Settings button. Close Outlook and reopen Outlook.

Tools in the Spotlight

Companionlink for Outlook

CompanionLink synchronizes Outlook data with phones and other supported desktop applications and web-based services (like Google). Companionlink supports all versions of Outlook, including Outlook 2013 32-bit and 64-bit, and Windows 8, and Windows 8 Phones.


CodeTwo FolderSync Addin

CodeTwo FolderSync Addin is an Outlook add-in that enables synchronization of folders. The synchronization of data will always take place between selected folders and the user can choose several pairs of folders that need synchronizing. Freeware.

CodeTwo Sync for iCloud

CodeTwo Sync for iCloud syncs Outlook folders with iCloud folders automatically synchronizes Outlook contacts, calendars and tasks with the iCloud data file in Outlook. CodeTwo Sync for iCloud will let you keep the iCloud and Outlook folders in sync, so you don't need to move or copy contacts and appointments between the default Outlook folders and iCloud folders. 30 day trial available.


Backup and synchronize your personal data (contacts, calendar, files, bookmarks, etc.)with your phone, tablet and computer


Your sync-software can sync only default folders of Outlook, but you need also subfolders and public folders? OLMixedFolders can synchronize any Microsoft Outlook subfolder or public folders with your Outlook default folders. It uses categories to keep in touch with the origin folder. It is possible to create elements for the linked folders directly on your mobile phone. After synchronization, the element goes to the specified folder.

Pst Mail

Pst Mail is a pst viewer for iPad. With Pst Mail, you can use your legacy Outlook email on iPad, without a complicated email conversion process. You can search and view your Microsoft Outlook PST files. This pst file viewer supports iOS 6 and also iPhone 5. It has built in support for Dropbox and iTunes files. Given iPad's inability to receive standard USB drives, being able to load large files from a cloud drive is a huge plus.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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