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Removing shared mailboxes from an Outlook profile

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› Exchange Server › Removing shared mailboxes from an Outlook profile

Last reviewed on June 18, 2018     29 Comments

Applies to: Exchange Server

July 17, 2012 by Diane Poremsky 29 Comments

When a user has Full Access permission to another user's mailbox, Outlook 2007 and above may automatically open the mailbox in the profile. This is called "automapping".

These mailboxes are not listed as secondary mailboxes in Account Settings and can only be removed by removing full access permissions or by using a cmdlet to remove automapping.

 

Keep Full Access Mailboxes from being AutoMapped

Not everyone likes automapping of mailboxes, It's great for the end-user: the mailboxes they have permission to open are automatically added to their profile, avoiding the need to go into the profile and add the secondary mailbox manually. But not everyone wants to see the shared mailbox in their profile.

It's possible to give a user full access to a mailbox without automapping by adding –AutoMapping $False parameter to the Add-MailboxPermission cmdlet.

Add-MailboxPermission "shared-mailbox" -User "alias" -AccessRights FullAccess –AutoMapping $False

Remove Full Access Permission

To remove full access permissions from a shared mailbox, use this PowerSell cmdlet.

Remove-MailboxPermission -Identity shared-mailbox -User user-alias -AccessRights FullAccess -InheritanceType All

Server Migration

Following a server migration, an administrator had user's mailboxes showing up in his profile. This was the result of giving himself Full Access permission to the mailboxes during the migration.

The administrator removed Full Access permission for the mailboxes but this didn't remove the accounts from his profile.

Following an Exchange server upgrade, I have several users mailboxes in my profile. I cannot close the mailboxes. The accounts are not listed as additional mailboxes in my profile. I removed Full Access permissions. Any idea of how to get rid of these extra mailboxes?

You need to edit the user accounts in the Active Directory and remove your name from the MsExchDelegateListLink attribute.

  1. Open Active Directory Users and Computers
  2. Go to View menu and select Advanced Features
  3. Open the user account that is showing in your mailbox (in the screenshot, my mailbox is in Mary's profile)
  4. Open the Properties dialog
  5. Click Attribute Editor tab
  6. Locate MsExchDelegateListLink
    Edit the user account in ADUC
  7. Click Edit
  8. Remove your name from the attribute
  9. Close the dialogs

More Information

Issues that can occur when you add multiple Exchange accounts in the same Outlook 2010 or Outlook 2013 profile (MSKB)

Removing shared mailboxes from an Outlook profile was last modified: June 18th, 2018 by Diane Poremsky

Related Posts:

  • How to give a mailbox user Full Access permission to a mailbox and dis
    Exchange server: Give FullAccess permission, without AutoMapping
  • When you need to access a non-default calendar in another user's m
    To Add a Second Mailbox to Your Exchange Profile
  • Create Rules and enable Out of Office for a Shared Mailbox
  • Shared Mailboxes and the Default 'Send From' Account

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Katie
Katie

Brilliant! Thank you so much!!

Vote Up00Vote Down Reply
January 8, 2019 12:49 pm
Peter
Peter

I have the same issue in O365
A mailbox was shared with a user and when it was no longerrequred the share was cancelled.

however the mailbox still comes up in the client's outlook.

Where do i remove this "LINK"

Vote Up00Vote Down Reply
June 9, 2018 12:06 am
Zervo
Zervo

I have one account whith full mailbox to everyone, so above, I want to remove that automapping ONLY for my account zadd. Is this it?
Also, going to O365 so have to run powershell

To run the command ONLY to remove mapping for my account, zadd and remove all automappings only for my account, do I run this:
To run the function on all mailboxes, just run the command below:

Get-Mailbox | % {Remove-Automapping -Mailbox zadd}??

Vote Up00Vote Down Reply
October 9, 2017 11:56 am
Abdullah
Abdullah

Thank you very much. I was struggling for weeks and finally found your page. it worked like charm. Thank you!!!

Vote Up10Vote Down Reply
January 11, 2017 6:42 am
Mark
Mark

Very helpful. Worked perfectly. I initially made the mistake of going to my account properties instead of the user accounts I wanted to get rid of. I noticed down in the comments someone else said, "...but there is nothing in MY user attribute entry." Step 3... make sure you're in the right account. The user to be removed, not your own. Thanks so much!

Vote Up00Vote Down Reply
December 30, 2016 4:32 pm
Steve
Steve

Diane,

First of all I have read many, many of your tips and find you very helpful, thx.

I am not an IT pro (but pretty capable) and I am having this exact problem but do not have Active directory connected to Office 365 (I don't think)

Suggestions?

Vote Up00Vote Down Reply
November 2, 2016 12:50 pm
Thomas
Thomas

If the shared mailbox is hidden in the GAL, removing Full Access permissions will very likely not remove the mailbox from your Outlook profile. The name of the box will remain but you will get an access denied error. To fix it, un-hide the mailbox in the GAL and give Outlook enough time to autodiscover that you no longer have access. It will remove the shared mailbox and you can re-hide the box from the GAL.

Vote Up10Vote Down Reply
October 14, 2016 5:24 pm
Sarbjeet Khosa
Sarbjeet Khosa

Add-MailboxPermission "shared-mailbox" -User "alias" -AccessRights FullAccess –AutoMapping $False

Add-MailboxPermission sharedmailbox address -User useremailaddress -AccessRights FullAccess –AutoMapping $False

but got exception "ManagementObjectNotFoundExceptioon", i got many times.

please help me.

Vote Up00Vote Down Reply
April 19, 2016 4:02 am
Diane Poremsky
Diane Poremsky

does the error say where the problem might - something like "The operation could not be performed because object... "

Vote Up00Vote Down Reply
April 21, 2016 4:41 pm

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