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Cannot add Recipients in To, CC, BCC fields on MacOS

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› Outlook › Cannot add Recipients in To, CC, BCC fields on MacOS

Last reviewed on June 5, 2023     19 Comments

Applies to: Outlook on the web

Users are reporting problems adding addresses to email in Outlook on the web. Microsoft is aware of the issue but I dont have any information on the cause or when it will be fixed.

Some users say it works correctly in Chrome browser and only fails if using Safari.

Update: check for updates for Safari and see if that fixes it.

Microsoft article on the issue:
IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

While we're waiting to find out the cause of the bug and for it to be fixed, you can open the compose message in a new window.

Click the button to pop it out into a new window and you will be able to click in the recipient fields.

Open message in a new window

Cannot add Recipients in To, CC, BCC fields on MacOS was last modified: June 5th, 2023 by Diane Poremsky
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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Druss (@guest_220439)
July 25, 2023 7:06 pm
#220439

In my case, the paste option does not work either. What a mess.

0
0
Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Druss
August 15, 2023 7:56 am
#220497

The to field should be working now - I'll check and see if paste was fixed.

0
0
Reply
Yorum SatÄħn Al (@guest_220432)
July 22, 2023 2:37 pm
#220432

Useful article, thank you. Top article, very helpful.

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0
Reply
Vivian (@guest_220333)
June 5, 2023 11:01 am
#220333

Still not working - is this permanent now? Very annoying. Do you know if they are working on it? thank you.

1
0
Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Vivian
June 5, 2023 11:20 am
#220334

Microsoft knows about it - I don't know the status - if it will be fixed or when, sorry.

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0
Reply
Vivian (@guest_220336)
Reply to  Diane Poremsky
June 5, 2023 12:26 pm
#220336

Thanks for responding - it just seems so basic - and so frustrating!!

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0
Reply
Vivian (@guest_220471)
Reply to  Diane Poremsky
August 5, 2023 1:11 pm
#220471

Its working again!! 5/8/23! Hope it lasts!!

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Reply
Reena (@guest_220332)
June 5, 2023 5:08 am
#220332

You can also click on To button, it displays the list of all contacts

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Craig (@guest_220304)
May 25, 2023 6:12 pm
#220304

Great workaround - thank you very much

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0
Reply
Nandita (@guest_220300)
May 23, 2023 9:10 pm
#220300

It doesn't work on Safari but the trick works - open new window. Thank you so much

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0
Reply
christine johnson (@guest_220281)
May 16, 2023 1:38 pm
#220281

Thank you for the problem solve. I wish they would update the program.

0
0
Reply
anna (@guest_220280)
May 16, 2023 3:58 am
#220280

thank you so much. I thought i was going crazy.

1
0
Reply

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