What Moved a Message to the Junk E-mail Folder?

Last reviewed on September 20, 2014   —  2 comments

Outlook's junk mail filter often gets blamed for putting mail in the Junk E-mail folder when some other program did it. So beginning with Outlook 2007 SP2, the Infobar tells you if Outlook junk filter moved the message or not.

If Outlook didn't do it, it won't tell you what put the message in the junk folder; it only reports if Outlook's junk mail filter or something else was responsible. You'll need to figure out what that "something else" is. It could be a rule or a anti-spam filter installed by your antivirus.

Outlook marked the message as Junk e-mail

You can add the sender to the safe list to prevent future messages from being moved into the Junk E-mail folder:

Junk mail folder in Outlook

Outlook didn't do it

Adding the address to the safe list may not prevent future messages from being moved to the junk mail folder, depending on what program moved the message. It could be a 3rd party anti-spam add-in or a rule in Rules Wizard. (The message in this example was moved to the junk folder by a rule.)

Junk mail - outlook didn't move the message

This information is only added when the message is moved into the Junk E-mail folder as its downloaded into Outlook.

Outlook doesn't know

If the message is moved prior to downloading, such as by a server-side filter, the Infobar won't say how it got in the Junk mail folder. If you move a message to the junk mail folder after it's downloaded, either by using Run Rules Now or dragging it, it also will not contain this line.

In this example, I drag and dropped the message in the junk folder. The Infobar doesn't say Outlook didn't do it, because it was moved after the message arrived.
Junk mail - unknown app moved it to the junk folder

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by Slipstick.com.

2 responses to “What Moved a Message to the Junk E-mail Folder?”

  1. Hope Kerrigan

    I am trying to REMOVE the "links and other functionality have been disabled" function in my Bulk Mail folder. In other words, I don't want the mail that goes to my Bulk Mail folder from my server considered as Junk. Help??

    1. Diane Poremsky

      Unfortunately, the only way to enable them is to move them to another folder. Sorry.

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