Problem: Imported Addresses Missing from Outlook Address Book

Addresses imported into the Contacts folder from sources other than the Personal Address Book (a) may not appear in the Address Book display and (b) may not show all fields when Inserting Addresses in Microsoft Word Documents.

In case (a), the e-mail address has not been "resolved," using the Check Names function. Resolved addressees are underlined in the E-mail fields in the Contacts record. You can either open each record and use Tools | Check Names or press Ctrl+K (use the Next Item button to browse through quickly) or add VBScript to a form using the technique in the MSKB article How to Programmatically Resolve a Contact E-mail Address. Or, you can use the Resolve E-mail Address Utility.

In case (b), editing the address and saving the record should solve the problem. See the MSKB article Q164477: Address Displays Incorrectly on Imported Contacts. This problem is on the list of items corrected in Outlook 97 version 8.02 and later versions.

Updated Feb 14 2009

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