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Internet Mail Issues with Microsoft Outlook

We'll be adding more issues to this page for Outlook users who send and receive mail via the Internet, with links both to the Microsoft Knowledgebase (MSKB) and to other Slipstick articles.

Outlook 2002 adds support for HTTP (web-based) mail accounts, but so far works only with Hotmail and MSN and with Exchange Server 2000.

 

Usage | Hotmail | IMAP | Troubleshooting | More Information

Usage
  • Managing multiple POP3 mail accounts in Outlook 2002
  • To control line length
  • To use Internet-style quoting
  • To get Outlook to leave Internet messages on the server
  • To send to Internet mail to someone without adding @domain.com
  • To view Internet headers
  • To designate the mail account used to send a message by Microsoft Outlook
  • To send Internet messages immediately
    •
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    Hotmail

    Outlook 2002 and later:

    Outlook 2002 and later versions include Hotmail support, but with some limitations. The chief limitation is that you can access only one Hotmail account per profile. For other issues, see:

  • OL2002 How to Configure Outlook 2002 with Hotmail

  • How to remove and-or configure Outlook Express or OutlookXP for httpDAV (Web-based) e-mail

  • If you connect to Hotmail via a LAN or broadband connection, you can't view your Hotmail folders when you're not connected to the network. This isn't a problem with dialup connections. See OL2002 Error Message The Page Cannot Be Displayed When the Network Connection Lost.

  • OL2002 Error Message When You Try to Move Messages to a Hotmail Bulk Mail Folder

  • OL2002 Error Message When You Try to Copy Messages with Names Longer than 40-Characters

  • OL2002 Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline

  • OL2002 Exchange Recipient Does Not Have a SMTP Address with Hotmail

  • OL2002 How to Move the Hotmail .PST Cache File

  • OL2002 (0x800CCC3F) The Server Could Not Be Found Error Message When You Synchronize Hotmail Account

  • OL2002 Errors When You Access Hotmail Folders

  • OL2002 Cannot Empty Hotmail Recycle Bin in Outlook 2002

  • OL2002 Outlook Doesn't Permanently Delete Hotmail Message

  • OL2002 You Cannot Create Hotmail Subfolder Under Another Folder

  • OL2002 Digital Signature from Hotmail Account Are Not Correct

  • OL2002 Description of Hotmail Advertising in Outlook

  • OL2002 From Box Is Blank in E-mail Messages That You Send Through Hotmail HTTP Accounts in Outlook

    •

    Outlook 2002 also supports HTTP access to MSN accounts and mailboxes on Exchange 2000, but not to other HTTP mail servers. For Exchange 2000, use the same URL as for Outlook Web Access -- e.g.,  http://<myserver>/exchange/<mymailbox>/.

    Earlier versions:

    In Outlook 2000, you can access a Hotmail account either with a hack that receives (but can't send) messages in certain configurations or via a folder home page. See:

  • Configuring Hotmail Support in Microsoft Outlook 2000 (IMO)
  • OL2000- How to View Hotmail Messages in Outlook 2000

    • An alternative for Hotmail access in Outlook 2000 and 98 is to use IzyMail or Web2Pop.
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    IMAP Accounts

    Outlook 2002 drops the distinction between Internet Mail Only and Corporate/Workgroup modes, making it possible to connect to any combination of Internet accounts -- POP, HTTP, IMAP, etc. -- within a single profile and in combination with Exchange Server and other accounts.

    To purge deleted messages from an IMAP account, connect to the account with the File | Connect To <account> command, then choose Edit | Purge Deleted Messages. Outlook will not purge messages automatically.

    Outlook caches all IMAP data in a local .pst file, which cannot be used as your default information store. Also, Outlook provides no way to purge this cache, except by deleting the .pst file and starting over with a new one.

    As implemented natively in Outlook, IMAP folders support only message and post items, not Outlook's special contact, appointment, task, journal and sticky note items. However, InsightConnector makes it possible to use special Outlook items in IMAP folders. This component also allows you to use your IMAP folders as your default folders in Outlook, getting around the limitation described above.

    You can show any IMAP folder's unread messages total in the Outlook Today page. (Thanks to Tim Gortner on the outlook-users discussion list for the tip.)

    Outlook normally files items sent via an IMAP account file into the default Sent Items folder in the local Personal Folders .pst file. To have items file instead into a folder in the IMAP hierarchy, for Outlook 2000, you can use the Rules Wizard, as described in the article at OL2000 (IMO) How to Save Sent Items on an IMAP Server. For Outlook 2002, you will need SP2 to use that technique. Alternatively, you can use the UniSent COM add-in.

    See:

  • OL2002- How to Use an IMAP Account with Outlook 2002

  • OL2002 How to Configure Outlook to Receive Messages from an IMAP Server

  • OL2002 Only Subscribed IMAP Folders Appear After Upgrade

  • OL2002 Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline

  • OL2002 Messages Marked for Download Are Not Downloaded

  • OL2002 Unable to Delete Custom Folders Created on IMAP Servers

  • OL2002 Sent Items Folder Does Not Populate the To and Sent Boxes When Your E-mail Profile Is Configured to Use an IMAP Server - post-SP2 hotfix available

  • OL2002 Data in To Field Is Not Downloaded as Part of the IMAP Folder Display

  • OL2002 Views in the Internet Message Access Protocol Inbox Are Not Retained

  • OL2002 Sent Items Folder Does Not Populate the To and Sent Boxes When Your E-mail Profile Is Configured to Use an IMAP Server

  • OL2002 Error Message Your Server Has Reported a UID Which Does Not Comply with the IMAP Standard

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    Troubleshooting
  • Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline
    •

    Outlook 2002:

  • OL2002 Save Password Setting Is Not Saved When You Connect to a POP3 Server

  • OL2002 How to Enable Transport Logging -- The OPMLog.log file will be in \Documents and Settings\<username>\Local Settings\Temp.

  • OL2002 Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline

  • OL2002 How to Troubleshoot Internet E-mail Configuration

    •

    Outlook 2000:

  • OL2000 (CW) Troubleshooting Internet E-mail Configuration Problems
  • OL2000 (IMO) Troubleshooting Outlook Configuration Problems

  • OL2000 (CW) Your Password Is Not Retained in Windows 2000

  • OL2000 (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP

  • OL2000 How Message Formats Affect Internet Mail
  • OL2000 How to Activate Diagnostic Logging
  • OL2000 Unable to Log On to Server Using Secure Password Authentication

  • OL2000 (IMO) Message Size Exceeds the Server Limit

  • OL2000 The Received Message Is Different from the Message That You Sent

  • OL2000 The Internet E-mail Tab Is Missing

  • OL2000 The Internet E-mail Received Date Displays as None

  • OL2000 (IMO) Password Settings Are Not Retained and a Blank Password Is Cached in Outlook

    •
    Back to Top

    More Information
  • Personal Internet Services
  • Group Internet Services
  • Decoding Internet Attachments - A Tutorial
  • OL2002 How to Configure Outlook for Yahoo! POP3 Account
  • Check for ATTBI.COM E-Mail When Not At Home
    •
    Updated Feb 15 2009
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