Internet Mail Issues with Outlook

Last reviewed on May 22, 2013

We’ll be adding more issues to this page for Outlook users who send and receive mail via the Internet, with links both to the Microsoft Knowledgebase (MSKB) and to other Slipstick articles.

Outlook 2002 adds support for HTTP (web-based) mail accounts, but so far works only with Hotmail and MSN and with Exchange Server 2000.

Usage | Hotmail | IMAP | Troubleshooting | More Information

Usage

Hotmail

As of September 2009, there are only two ways (besides using a browser) to check Hotmail: using the Outlook Connector or POP3.

The Outlook Hotmail Connector works only with Outlook 2003, Outlook 2007, and Outlook 2010 and syncs calendar, contacts, as well as email to your local computer. It creates a local copy of the entire mailbox and syncs all chances up to the server.  Download the connector using the links in the right sidebar.

See Outlook Hotmail Connector for more information.

POP3 will work with any email client that uses POP3, including Outlook 2002 and earlier. Only mail in the Inbox is downloaded to the local computer.

Instructions for POP3 accounts can be found here: Online Services for Outlook

IMAP Accounts

Beginning with Outlook 2002, the distinction between Internet Mail Only and Corporate/Workgroup modes is gone, making it possible to connect to any combination of Internet accounts — POP or IMAP — within a single profile and in combination with Exchange Server and other accounts.

Outlook 2007 and Outlook 2010 have improved support for IMAP accounts, including the ability to choose what folder to use for Sent items (online or local) and in Outlook 2010, to choose a Deleted Items folder.

As implemented natively in Outlook, IMAP folders support only message and post items, not Outlook’s special contact, appointment, task, journal and sticky note items. However, InsightConnector makes it possible to use special Outlook items in IMAP folders. This component also allows you to use your IMAP folders as your default folders in Outlook, getting around the limitation described above.

For more information on using IMAP accounts in Outlook, see Configure and Use IMAP Accounts

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999 and involved in IT support since 1985, Diane is the author of several books and video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.