Exchange Messaging Outlook Volume 14, Number 13

This issue is sponsored by the Messaging Experts at EnowSperry Software

Today's Highlights:

Join our discussion on things that users would like to see fixed in Outlook 2010.
Let's Really Fix Outlook 2010  

Saving Sent Items in a Shared Mailbox

Here's proof Microsoft listens to us: Several weeks ago a reader asked if it’s possible to save sent items in the shared mailbox's sent folder. At the time the only way to do this was by using a 3rd party utility. Microsoft saw the article and fixed it: it is now possible to save Sent items in the shared mailbox if you use Outlook 2007.

Read complete article... Sending Email from a Secondary Exchange Mailbox

Shared Vacation Calendar

An administrator recently asked this question: "Without setting up a resource or user account, is there a way, other than a public folders calendar, for a Calendar to be shared? A department wants to create a vacation calendar but they don't want to dig into public folders to retrieve it. I don't want to create a user account just to have the calendar as a shared item and because it's not a resource, I don't want to create it as one either."

Let me see… you don't want to create a mailbox or a resource and they don’t want to dig for public folders. There is a low tech invention called a wall calendar... All joking aside, SharePoint works great for things like this and that's what I would use.

If SharePoint is not an option, use a public folder calendar and send the users a text link to it. They can put a link to the folder on the Shortcut navigation pane, add it to their public folder favorites (which will add it to the Calendar navigation pane) or create hyperlinked button, eliminating the need to dig for it.

To easily get the path, create the folder and locate it in the public folder tree then show the Web toolbar. Copy the path from the Address bar and paste it into a message. Use the hyperlink button or press Ctrl+K to create a clickable link.

The users now have a shared calendar that is easy to access and you didn't need to create a mailbox for it.

Outlook 2007 “Reply with Template” Bug

Outlook 2007 SP2 introduces a bug into the 'reply with template' rule. (This bug also effects Outlook 2010.)

"In anticipation of leaving town, I recently set an automatic reply on my e-mail. However, it does not appear to be working. I receive a "Rules in error" message with each incoming message what am I doing wrong?"

Read more...

Outlook 2007 SP2 and Task Reminders/Due in Time

While we're on the subject of bugs, I'll mention there is a change in behavior in how the Reminder dialog displays the Due in time for Tasks. In the past, if the reminder was for 3 pm, at 3 PM it would be in the Reminder dialog's Due in column as Now and 1 hour overdue at 4 PM. Now it is listed as Due in 2 hours, as it uses the end of the workday setting to calculate the due time, not the time the reminder fires.

I'm not sure of the logic in this change but Microsoft is aware that users don't like it. I will confess I never noticed it until someone mentioned it. I tend just to look at the task in the To-Do bar and the subject in the Reminders window, ignoring the due in field for everything but appointments, as there are a lot of overdue items.

A screenshot of the new behavior is at
http://www.outlook-tips.net/archives/2009/20090623.htm 

Where did "Copy: Appointment_subject" come from?

If anyone had doubts that “no one” reads the release notes before installing updates, Outlook 2007 SP2 proves many people don’t read them. We're seeing a lot of questions about two new features: the gray tray icon when Outlook is shutting down and Copy: added to appointments copied from shared calendars.

Read more...

New Exchange KB Articles

Smardcard-based Certificates are deleted from the local Certificate store when logging on to OWA
http://support.microsoft.com/?kbid=2000394 

New Outlook KB Articles

Outlook: BCC field is not displayed on some items in the Sent Items folder
http://support.microsoft.com/?kbid=2000439 

Outlook: BCC field is not displayed on some items in the Sent Items folder
http://support.microsoft.com/?kbid=2000439 

A hotfix enables you to set the download mode for IMAP accounts in Outlook 2007 and to configure the setting to sync the mailbox when you exit Outlook 2007
http://support.microsoft.com/?kbid=965229 

If a delegate sends a meeting request on behalf of the manager by using Outlook 2000, the organizer of the meeting is changed to the delegate unexpectedly after an attendee accepts the meeting by using Outlook 2007
http://support.microsoft.com/?kbid=971937 

The BeforeFolderMove event is not called by a custom application after a while in Outlook 2007
http://support.microsoft.com/?kbid=971367 

Description of the Outlook 2007 hotfix package (Oms.msp; Outlook.msp): June 30, 2009
http://support.microsoft.com/?kbid=972574 

When you print a daily calendar in Outlook 2007, start and end times are not included before the subject of appointments
http://support.microsoft.com/?kbid=972362 

When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/?kbid=972148 

Description of the Outlook 2003 hotfix package (Normui.msp, Olkintl.msp): June 30, 2009
http://support.microsoft.com/?kbid=970884 
When you try to recover deleted items from the Deleted Items folder, the Recover Deleted Items From - Deleted Items dialog box appears. However, there is no "To" column that shows the recipient of the e-mail message; In the Norwegian version, errors when you try to send a message with more than two personal distribution lists (PDLs) to an e-mail message.

Description of the Outlook 2003 hotfix package (Outlook.msp): June 30, 2009
http://support.microsoft.com/?kbid=971366 
Fixes several issues with meeting requests.

Description of the Outlook 2007 hotfix package (Outlook-de-de.msp): June 30, 2009
http://support.microsoft.com/?kbid=970945 
For the German version of Outlook 2007: the ALT+M keyboard shortcut is assigned to both the "Termin" group in the ribbon and the "Endet um:" field for a meeting request or for an appointment.

Description of the Outlook 2007 hotfix package (Outlook-ja-jp.msp): June 30, 2009
http://support.microsoft.com/?kbid=971786 
For the Japanese version of Outlook 2007. When you send a plain text e-mail message to a recipient and the recipient opens the message, the text in the message is formatted incorrectly. For example, the sentences are unwrapped inconsistently.

Description of the Outlook 2007 hotfix package (Outlook.msp): June 30, 2009
http://support.microsoft.com/?kbid=970944 
Addresses a large number of issues; see KB article for list.. 

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