Exchange Messaging Outlook Volume 15, Number 12


Today's Highlights:

 
 

Outlook 2010: Not recognized as the default program

A popular question on many forums goes something like this "Outlook isn't recognized by [application_name]. The error is that Outlook isn't my default mail program, but when I check the Default Programs, Microsoft Outlook is the default for everything.

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Appointments are moving to the Deleted Items folder

We're seeing complaints about appointments moving themselves to the Deleted Items folder on a regular basis. "Appointments in my calendar delete themselves every hour Outlook 2007 is open. The appointments are from the last year or so but in looking at the deleted appointments, they are dated Jan 1, 1980."

This is caused by the Google sync tool. Search your Google calendar for the appointments or meeting invitations using the "Search my Calendars" toolbar above Google calendar and delete them. Empty your deleted items folder in Outlook and then sync.

If that doesn't work (or if you have a lot of appointments to delete) the following steps should take care of it for you

  1. Move your Outlook calendar to a new folder. Use a List view, select all, then use the Edit, Move to folder command.
  2. Delete everything on both calendars.
  3. Move your calendar back into Outlook
  4. Re-sync to Google calendar

Copy: prefix on Appointments

Judging by the number of complaints in recent weeks about Copy: being added to the subject of copied meeting requests, it looks like a lot of companies are finally upgrading to Outlook 2007 SP2 or Outlook 2010.

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New Exchange KB Articles

[SDP 2][B3A45D3F-FD14-49E8-B262-9387A7E78CA9] Exchange Server 2007 and Exchange Server 2010 Troubleshooter for Windows 2003 and Windows 2008
http://support.microsoft.com/kb/2019189
 
[SDP 2][C3A235A7-80DC-437B-ADC7-15C57161CD26] Exchange Server 2003 Troubleshooter for Windows Server 2003
http://support.microsoft.com/kb/2132080
 
An application that is developed by using Exchange Server MAPI Client and CDO 1.2.1 crashes when the application accesses the Exchange Server 2010 message stores
http://support.microsoft.com/kb/980291
 
Error adding a server to a Database Availability Group : Error 0x6f7
http://support.microsoft.com/kb/2032601 

New Outlook KB Articles

Content that is copied from a non-Office program takes longer than expected to finish when an Office 2010 program is running in the background
http://support.microsoft.com/kb/982767
 
Description of the Office updates: May 11, 2010
http://support.microsoft.com/kb/2061535
 
How to configure Internet e-mail accounts in Outlook 2010
http://support.microsoft.com/kb/2002261
 
Hyperlinks are still active and clickable after you set Outlook to read email messages as plain text
http://support.microsoft.com/kb/982113
 
Message Classification selections are disabled unexpectedly when the "Do Not Forward" menu choice is disabled on the Permission menu in Office Outlook 2007
http://support.microsoft.com/kb/981378
 
Office Outlook 2007 does not display the Windows logon domain and username when you are prompted for your login credentials
http://support.microsoft.com/kb/981977
 
OneNote 2010 page with equation, when used with Outlook 2007 results in blank page
http://support.microsoft.com/kb/2025782
 
Outlook stops updating the screen correctly after Outlook 2007 is running for a long period of time
http://support.microsoft.com/kb/981579
 
You are prompted to prepare Office Outlook 2007 for first use after you apply security update 972363
http://support.microsoft.com/kb/979955 

Other Resources

Cut the email drudge work with Outlook Quick Steps: MVP #9 on Office 2010
http://blogs.office.com/b/office_blog/archive/2010/05/24/Cut-the-email-drudge-work-with-Outlook-Quick-Steps_3A00_-MVP-_2300_9-on-Office-2010.aspx

Copy: is prefixed to the Subject of a Meeting
http://www.slipstick.com/calendar/copy.asp 
In Outlook 2007 SP2 and Outlook 2010, Copy is prefixed to the subject of meetings when they are copied within a calendar or to another calendar. This "feature" can't be disabled but you can use VBA to remove Copy: from the meetings using the VBA code on this page.

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Updated Thursday July 14 2011

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