Exchange Messaging Outlook
Volume 12, Number 16

Issue Date November 15 2007

   

This issue sponsored by: Sherpa Software ♦ Sperry Software ♦ SonaSoft 

Today's highlights:

Regular features:

Problems Opening Message Attachments?

We're seeing reports of problems opening attached messages (*.msg), which are often sent using "Forwarded as attachment". Many of those who initially complained had recently installed Outlook 2003 SP3 and many blamed the problem on a bug in the service pack. They were also using Google Desktop Search and had recently installed an updated version.

As it turns out, it's not related to Outlook 2003 SP3. Any Outlook user with a newer beta build of Google Desktop Search may have problems opening forwarded messages (*.msg attachments).

The solution? It's reported that you can go to Settings, Options and uncheck the "Use Documents and Spreadsheets to open certain file types box. If this doesn't work for you, uninstall Google Desktop Search and reinstall the previous version.

Search in Exchange 2007

Content indexing in Exchange 2003 has been replaced with a more formal Exchange Search service. The Search Indexing Service shows up in Task Manager as Microsoft.Exchange.Search.ExSearch.exe. Microsoft Search (Exchange) is listed as msftesql.exe. The entire information stores are indexed by default, both messages and attachments, where possible. Indexes are updated dynamically, and not dependent on some static schedule. New content is added to the index as soon as possible after arrival.

Outlook Web Access search queries filter the index right on the Exchange Mailbox server using Exchange Search.

Outlook 2007 Instant Search uses the Windows Desktop Search component which is included in Vista and a downloadable application for Windows XP. Instant Search maintains a local index on the client and indexes .pst and .ost file content. But what if Outlook is in Online Mode and therefore not using an .ost? Well certainly, the client does not reach into the Exchange store and attempt to maintain a local index of the mailbox stored on the server. Searches executed in Outlook 2007 in Online Mode use Exchange Search. In order to search the content of attachments, Outlook 2007 Online Mode must be used.

Windows Mobile Devices can execute searches on the server as well when using Exchange Activesync. Searches are performed locally on the device and in the mailbox on the server returning results through Activesync.

Exchange Search service reports issues to the Application Event Log. You can verify that Exchange Search is functioning through the Exchange Management Shell as follows:
[PS] c:\>Test-ExchangeSearch
 

To run this cmdlet, the administrator needs to be a local admin on the Exchange server being queried and a member of the Exchange Administrators Group. This cmdlet creates a unique message and attachment in a mailbox and tells Exchange Search to find it. By default, the System Attendant mailbox is used, but the -Identity parameter allows the administrator to assign a mailbox to test against. Other parameters allow specific Domain Controllers be used or certain Exchange Servers with the mailbox role installed. By default, the local Exchange Server is used when the cmdlet is run on Exchange. The administrator can also tell the test how long to wait between creating the test message and searching for it. This value is assigned using the -IndexingTimeout parameter and helps test the timeliness of the dynamic Indexing process. The output for this cmdlet is very simple and indicates either a search success or failure within the timeout period. Figure 1 shows a successful test.

Note: You need Exchange 2007 Update Rollup #3 or higher to execute Test-ExchangeSearch against remote Exchange servers in other domains in the forest. See MS KB 936337.

Error message when you run the Test-ExchangeSearch cmdlet across domains in an Exchange 2007 environment: "The operation could not be performed because of a service"
http://support.microsoft.com/kb/936337

William Lefkovics
Technical Director, Mojave Media Group, LLC

Frequently Asked Questions about the Calendar

The following questions have been asked repeatedly over the last few weeks.

Show the Time

Q: How do I show (or hide) the start time in the monthly calendar?

A: The times are visible or hidden based on the size of the calendar window. You can make the calendar window wider (or narrower) by moving the separator bar between the navigation pane and/or the To-do bar. In earlier versions move the bar separating the calendar window from the folder list or Taskpad.

Hide the Meeting Organizer

 Q: How do I hide the Organizers name in a view?

A: Unfortunately, Outlook 2007 doesn't offer a way to hide the organizer's name in the Day/Week/Month view. You can add or remove the Organizer field from the table view. Because older versions of Outlook don’t show the organizer’s name in the day, week, or month calendar grid users aren’t used to seeing the organizers name and as we all know, users hate change.

See More Navigation Calendars

Q: How do I show more than one calendar in the navigation pane?

You can show more calendars side-by-side by pulling the separator bar inward. You'll need to move it a full calendar width for it to "stick". If you prefer to see the calendars stacked vertically, you'll need to reduce the items in the navigation pane, by removing calendars from the list or collapsing calendar groups, removing the Views selector, or increasing the height of the calendar window.

You can remove the views selector from the View menu. In Outlook 2007, its at Views, Navigation Pane, Current View Pane. In Outlook 2003, look for it at Views, Arrange By, Show views in Navigation pane.

You can increase the height of the calendar by maximizing the window, arranging toolbars on one row or closing them, and turning off the status bar (View, Status bar). Using a higher screen resolution helps also.

If you use the Taskpad or To-do bar, you can display more calendars on the right side of the screen by pulling the separator bar inward one or more calendar widths. Slide the separator bar in the taskpad up or down to show or hide calendars or change the number of calendars in the To-do bar by changing the options. Right click on the To-do bar title, choose Options and type in the number of months you want to display.

Whether the navigation calendars display in the navigation pane or taskpad/to-do bar is controlled by the Taskpad or To-do bar. If the calendars are visible on the right side they will now be visible in the navigation pane on the left.

If you can't see the taskpad (Outlook 2003 and previous versions), turn it on using the View, Taskpad menu.

How many navigation calendars can you display? It all depends on your screen resolution. I was able to display 48 navigation calendars on a high resolution screen in Outlook 2003's Taskpad, but only 35 in Outlook 2007’s To-do Bar. Either way, it was at least 32 more than I really need to see.

See More Days in Outlook Today

Q: How do I show more days in Outlook Today? When I select the "Customize Outlook Today" there is a selection for the number of days to be viewed but it only goes to 7 days.

A: You can edit the registry to show more appointment days in Outlook Today.

The number of days is stored in the following registry key and change the value of the CalDays string to a higher number.
    HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Today
Don't forget to change the xx to the Outlook version number you are using.

If the registry entry does not exist, you'll either need to create it or customize Outlook Today and refresh the view in regedit. To see the changes in Outlook today, switch to another folder then back to Outlook today.

For more information about the registry values used by Outlook Today, see
Editing Outlook Today
http://www.outlook-tips.net/howto/oltoday.htm 

Missing Free/Busy Information

Q: I am trying to schedule a meeting in January and when I invite attendees, starting with January 1, 2008, it shows "no information" for their schedule. If the default is 2 months, is Free/Busy data cut off on January 1?

A: This question comes up frequently during the last half of every month for some reason. The Free/Busy publishing default is 2 months, or this month and next month, not 2 months forward from today's date. To see always free/busy information 60 days out, everyone will need to publish 3 months of Free/Busy.

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New Utilities

Alphabet4Contacts
http://alphabet.4team.biz/
Alphabet4Contacts toolbar displays an English alphabet tab in both Address and Phone List Views. The software provides access to contacts through sorting and filtering them by a selected first letter. It’s not just replacing the standard Contacts Index, its a one-click filter providing pre-sorted, filtered, and easily accessible contacts. Sort by contact name, last name, company name, etc.

CodeTwo PST Ghostbuster
http://www.codetwo.com/pages/freeware/pst_ghostbuster.php
CodeTwo PST Ghostbuster is a free tool for removing duplicated PST files (ghost files) from Outlook profiles. Version 1.0.1 (beta)

GrooveIT! for Outlook
http://www.grooveit.biz/en/foroutlook/home.aspx
GrooveIT! for Microsoft Office Outlook links Outlook to any Groove workspace you choose. Transfer e-mails, RSS feeds, contacts, tasks, appointments, and their attachments, from Outlook to Groove, either manually or by using GrooveIT! Calendar events, contacts and tasks are updated in Groove when modified in Outlook. Create new Groove workspaces and invite your contacts, easily from within Outlook. Version 2.0

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Updated Utilities

Advanced Exchange Recovery
http://www.datanumen.com/aexr/index.htm
Advanced Exchange Recovery (AEXR) is a powerful tool to repair and recover corrupted Microsoft Exchange offline storage (.ost) files. When disaster occurs on Microsoft Exchange server, such as server crashes, the Exchange offline storage files (.ost) on the client computer still contain the mail messages and all other items of your Exchange mail account. AEXR can scan the orphaned OST files and recover your mail messages and other items, including folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, journals and notes. The recovered items are saved in PST format readable by Outlook, Other important features are: support to recover attachments, support to recover deleted items, support to recover oversized 2GB OST files, support to convert OST files into PST files.

Advanced Outlook Repair
http://www.datanumen.com/aor/index.htm
Advanced Outlook Repair (AOR) is a powerful tool to repair and recover corrupted Outlook PST files. Main features: support Outlook 97, 98, 2000, 2002, 2003 and 2007; support to recover mail messages, folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, task requests, journals and notes in PST files; support to recover attachments; support to recover deleted Outlook items; support to recover oversized 2GB PST files; support to split the output PST file into several small ones; support to recover password protected PST files; support to convert PST file from Outlook 97-2002 format into Outlook 2003/2007 format.

C2OutlookExport
http://www.codetwo.com/pages/freeware/outlook_export.php
C2OutlookExport is an easy to use free tool for exporting data from Microsoft Outlook to CSV text files. It can export much more data, than build-in export functionality in Outlook. It allows also for exporting user-defined properties from Outlook items, it is faster and easier to use. The program supports data export from all types of folders: Contact, Calendar, E-mail, Post, Task, Journal, Notes. Version 1.2.3

EasyRecovery EmailRepair
http://www.ontrackdatarecovery.com/file-recovery-software/
Repair corrupted .pst and .ost files and those exceeding the 2gb limit. Retrieve deleted items from Outlook folders. Can access password-protected .pst files. Can also repair and restore Outlook Express data.

EverNote
http://www.evernote.com/en/products/evernote/
EverNote is designed to give users a single place for all types of notes and information and to make them instantly accessible at anytime. Store and quickly access typed and handwritten memos, webpage excerpts, emails, phone messages, addresses, passwords, brainstorms, sketches, documents and more. Instantly export web content into EverNote by customizing the top button bar in Internet Explorer, Outlook, Mozilla Firefox or Thunderbird to include an 'Add to EverNote' button along with context menus. Version 2.2, available in Free and Plus versions.

Ontrack Data Recovery
http://www.ontrackdatarecovery.com/
Ontrack Data Recovery solutions for email recovery include complete data recovery services and two software tools developed to help administrators recover and/or repair email files.

OnTrack PowerControls
http://www.ontrackpowercontrols.com/?osite=US
Retrieve any data directly from any unmounted Exchange .edb or log file -- in other words, directly from your backup file -- and restore it to an Exchange mailbox or Personal Folders .pst file. Can also restore an online backup from different backup tools to an alternate location.

SmartDL
http://www.imanami.com/products/smartdl/default.aspx?p=Slipstick_Adlink
Build distribution lists based on queries against the Exchange 5.5 directory or Active Directory, either with or without Exchange Server, or from files, databases, or other external sources. Also provides tools for managing all types of DLs and groups and printing DL lists.

WebDIR
http://www.imanami.com/products/webdir/default.aspx?p=Slipstick_Adlink
Imanami's Web-Based Directory Management application enables users to update their own directory information, change their own password as well as create, delete and manage groups - all - through any Web browser and end users can opt-into or opt-out of groups with out any time being required from an administrator. Administrators gain access to administrative tasks via any browser and do not have to rely on being in a designated location to administer password resets, groups changes and directory attributes. Now supports Windows Live to map addresses. A free 30-day evaluation is available. Version 4
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New Exchange Knowledge Base Articles

A user has an e-mail address of <cn>@domain.com instead of <mailnickname>@domain.com when you create multiple users in Exchange 2003
http://support.microsoft.com/?kbid=942113

Error message when you try to install Exchange Server 2007: "[ERROR] Access to the path '<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied"
http://support.microsoft.com/?kbid=943507

Inline attachments are converted to inline hyperlinks in an RTF e-mail message that is sent from an Exchange 2007 organization
http://support.microsoft.com/?kbid=940329

Non-English characters in the subject of an e-mail message are replaced with question marks when the message is received in Outlook 2003 in an Exchange 2007 organization
http://support.microsoft.com/?kbid=940710

The Microsoft Exchange Information Store service stops unexpectedly for several minutes when you restart a computer that is running Exchange Server 2003
http://support.microsoft.com/?kbid=943193

You cannot find IMAP4 folders that you created in an Exchange Server 2007 environment when you use OWA 2007 Light to access your Inbox
http://support.microsoft.com/?kbid=941552
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New Outlook Knowledge Base Articles

Description of the Outlook 2007 Junk E-mail Filter update: November 13, 2007
http://support.microsoft.com/?kbid=943559

Description of the Outlook 2003 Junk E-mail Filter update: November 13, 2007
http://support.microsoft.com/?kbid=943552

Description of the Outlook 2002 post-Service Pack 3 hotfix package for daylight saving time changes in 2007
http://support.microsoft.com/?kbid=943879

When you view any 2007 Office system Service Pack 1 update under "Add or Remove Programs" in Control Panel, the title of the update contains garbage characters
http://support.microsoft.com/?kbid=943081
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More Information

ISSN 1523-7990
Copyright 1996-2006, Slipstick Systems and CDOLive LLC. All rights reserved.