The following articles were included in our Exchange Messaging Outlook (EMO) newsletter published on September 28, 2017.
EMO is a weekly publication. To receive your own copy of EMO by email, subscribe here.
Support Exchange Messaging Outlook Sponsors
Increase Your Productivity!
ReliefJet Essentials for Outlook is a set of more than 160 tools for performing a wide range of tasks in Outlook: processing email messages, contacts, appointments, meetings, tasks and other Outlook items.
Today's Highlights:
- iCloud Calendar doesn’t sync with Outlook
- Fixed: iOS can’t send mail
- Advanced Find is back
- Office 2019
iCloud Calendar doesn’t sync with Outlook
I’ve had quite a few complaints over the last few weeks that new appointments created in Outlook sync up to the phone, but new appointments created on the phone won’t sync down.
For once, it’s not a bug in Outlook or iOS; it’s on the user's end, in the form of a misconfigured Calendar: the appointments are being created on the wrong calendar. They aren't syncing over to icloud.com which means they won’t sync down to Outlook.
In the phone’s settings, open Calendar settings and verify which calendar is set as default. It should be the iCloud calendar. Next, open the account settings for each account and turn off any calendars you don’t need. Now create a new appointment and verify it is on the iCloud calendar. It should sync to Outlook within a few seconds.
Although the recent complaints were about iCloud, this problem can affect any phone (or tablet) and any account that syncs the calendar with the phone. The first step should always be to verify which calendar you are adding the appointment to, then change the default calendar if needed and stop syncing any calendars you aren't using.
Fixed: iOS can’t send mail
The release of iOS 11 came with a bug for some Exchange accounts, including Outlook.com: some users are unable to send email. Email hosted on Outlook.com or Office 365, as well as Exchange 2016 on Windows Server 2016 is affected. When affected users tried to send an email, they may receive this error message: "Cannot Send Mail. The message was rejected by the server."
The solution: update to iOS 11.0.1.
Advanced Find is back
Well, that didn’t take long… not long after the September 15 update that removed Advanced Find from Outlook 2016 on the Current channel, Microsoft made the decision to restore it in an update released September 18. More fields and Recent Searches are back as well. If it is still missing from your Outlook, check for updates.
Office 2019
For those who missed the announcement Microsoft made at the Ignite conference, Office 2019 will be released next fall. This announcement specifically references the retail (perpetual) version as Office 365 subscribers receive new features in the monthly updates. Office servers, which include Exchange, SharePoint, and Skype for business, will be available for on-premise licenses.
New & Updated Exchange KB Articles
"Update UseDatabaseQuotaDefaults to false" error occurs when you change settings of user mailbox in Exchange Server 2016
https://support.microsoft.com/kb/4040754
Adds an option to prevent Outlook 2016 from connecting to an Exchange account unless ADAL is used
https://support.microsoft.com/kb/4011124
How to troubleshoot the Outlook Offline Address Book in an Office 365 environment
https://support.microsoft.com/kb/2429946
Synchronization may fail when you use the OAuth protocol for authorization through EAS in Exchange Server 2013
https://support.microsoft.com/kb/4040120
Users can't manage group synced from on-premises to Office 365 in a hybrid environment
https://support.microsoft.com/kb/4041533
You receive a corrupted attachment if email is sent from Outlook that connects to Exchange Server in cache mode
https://support.microsoft.com/kb/4040121
New & Updated Office 365 KB Articles
You get a blank page after logging in EAC or OWA in Exchange 2013 or Exchange 2016
https://support.microsoft.com/kb/2971270
Description of the Activity-Based Authentication Timeout for OWA in Office 365
https://support.microsoft.com/kb/3080005
How to troubleshoot the Outlook Offline Address Book in an Office 365 environment
https://support.microsoft.com/kb/2429946
How to use the Problem Steps Recorder in Office 365 Dedicated/ITAR
https://support.microsoft.com/kb/3035258
Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
https://support.microsoft.com/kb/2404385
Resources in Exchange don't respond to meeting requests
https://support.microsoft.com/kb/2005631
Users can't manage group synced from on-premises to Office 365 in a hybrid environment
https://support.microsoft.com/kb/4041533
Users don't receive mail in the coexistence phase of a migration to Office 365 dedicated/ITAR (vNext)
https://support.microsoft.com/kb/4041813
New & Updated Outlook KB Articles
Wrong user interface language appears in Outlook 2007 after KB 4011086 is installed
https://support.office.com/article/Outlook-2007-displays-wrong-languages-b3ecbd3a-057a-4849-b311-3a62d6cc9342
End of extended support for Office 2007
https://support.microsoft.com/kb/3198497
September 2017 Office Update Release
https://support.microsoft.com/help/4040279
Adds an option to prevent Outlook 2016 from connecting to an Exchange account unless ADAL is used
https://support.microsoft.com/kb/4011124
You get a blank page after logging in EAC or OWA in Exchange 2013 or Exchange 2016
https://support.microsoft.com/kb/2971270
Description of the security update for Office for Mac 2011 14.7.7: September 12, 2017
https://support.microsoft.com/kb/3212225
Focused Inbox missing in Outlook installed by Office 2016 Deployment Tool
https://support.microsoft.com/kb/4041819
Meetings are not processed or messages are automatically deleted with a non-default AutomateProcessing parameter value
https://support.microsoft.com/kb/2212449
Outlook 2016 for Mac crashes intermittently after the Cisco WebEx Productivity Tools plug-in is installed
https://support.microsoft.com/kb/4044008
Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
https://support.microsoft.com/kb/2404385
You can't send or reply email from Outlook.com, Office 365, or Exchange in iOS 11.0 Mail app
https://support.microsoft.com/kb/4043473
Other Resources
September 2017, updates for Microsoft Office
Complete list of Office security and non-security updates in September 2017.
Advanced Find is not going away just yet
Users with the Insider builds noticed that Advanced Find is missing. This isn’t a bug; it was intentionally removed in preparation for improvements in search coming later this year.
Can you control which addresses are listed in autocomplete?
Can you enable autocomplete, address by address, so Outlook saves in autocomplete only some of the addresses you send mail to?
Create appointment from email in Outlook on the web
Can you create an appointment or meeting using contents of an email message in Outlook on the web?
Custom Form Security Changes
Tighter security on Outlook Custom forms breaks VBScript in the forms and some controls. Set a registry key to enable these features.
Outlook 2007/2010 menus are in the wrong language (Fixed)
After installing the September 12 2017 update for Outlook 2007 or Outlook 2010, some users were surprised to discover the language used for the menus and dialogs changed to another language.
Separate Outlook's Send and Receive functions
How to use Send and Receive groups to separate send and receive actions for your Outlook accounts.
Tutorial: Set up Outlook.com account to sync Calendar and Contacts
Step by step tutorial to add an Outlook.com account (and reconfigure settings) to Outlook and use it to sync calendar and contacts.