Exchange Messaging Outlook Volume 13, Number 9

Issue Date July 3 2008 «  Previous Issue | Next Issue  »

This issue sponsored by: Sperry SoftwareCodeTwo Public Folders

Today's highlights:

Regular features:

 

 

Contact Linking

An Outlook user asks: "There was a feature in Outlook 2003 that allowed you to create a new appointment from an open contact that would imbed the contact link at the bottom of the new appointment window. Similar to now in 2007 if you have an open appointment and at the top under the 'communicate' section, you can click on 'Assign Task'; a new untitled-Task window opens with the contact listed at the bottom. You used to be able to do the same thing, i.e. 'assign new event' but I can't locate it in Outlook 2007."

The feature is still in Outlook, but both Contact linking and New Appointment with contact are hidden. New appointment with contact was removed from the Actions menu (Actions, Create... in Outlook 2007) and the Contacts field is not visible on the forms by default, but linking still occurs. If you want to show the Contact linking field, go to Tools, Options, Contacts and add a check to the option to Show Contact linking on all Forms.

There are two ways you can create a new appointment with someone in your contacts:

  1. Open their contact and choose Meeting (in the Communicate section of the Contact ribbon or on the Actions, Create menu), then Cancel the invitation. This will convert the meeting request to an appointment but keep it linked to the contact.
  2. Show the Contacts linking field on all Outlook forms and enter your contact's name in the Contact field either by typing it and letting Outlook resolve it, or by selecting it from the contact list.

Whether or not you show the contacts linking field, items linked to contacts are listed on the Activities tab for each contact.

The Dreaded 0x8004010f - Operation Failed Error

by Michael B. Smith MCSE/Exchange MVP

When setting up Outlook in cached mode, a common 'Synchronization Failed' error is 0x8004010f - which means 'address list not found' (the technical description of this is MAPI_E_NOTFOUND). There are three very common issues that may cause this:

Continue Reading... The Dreaded 0x8004010f - Operation Failed Error

Outlook Address Book Search Order

When Outlook resolves email addresses, it searches your address book for potential matches, checking each address list until it finds at least one match, then it stops when it reaches the end of that list. If you have more than one address list in your profile, usually multiple Contacts folders or Exchange GAL and Contacts, Outlook searches the lists in a set order until it finds a list containing a match. It will not search every list looking for all possible matches.

For example, if you have a Bob Smith and a Bob Doe in the GAL and Bob Jones in Contacts and the GAL is the first list searched, when you type Bob in the To field Outlook will only search the GAL and suggest Bob Smith and Bob Doe. It will not find Bob Jones.

You can change the order Outlook searches the address lists. Open the Address Book (Ctrl+Shift+B) and click on it's Tools, Options menu. The last field in the Options dialog is the sort order, just select an address list and use the arrow buttons to move it up or down. You'll want the address book you use most often as the first one searched.

Postage Stamp Windows

I've seen a rash of complaints lately that the compose mail window in Outlook is the size of a postage stamp. While not common, and seen less often in recent years, it is a sign that Outlook (and the computer) recently had problems with resources - usually too many windows open and not enough memory.

Resizing the window, closing it then reopening it will fix it. Do not resize the window then compose a message and send it - this will not set the new window size. You need to resize the window then close it for Outlook to remember the size and location.

An old Windows trick for setting window sizes also works with Outlook 2007: hold down the shift key and double click in the top left corner of the window. This will close the window and when you reopen, it should remember the size and location.

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New Utilities

CCS Service Request
http://www.crowcanyon.com/CCS_ServiceRequest/CCS_ServiceRequest.asp
CCS Service Request provides a central point for tracking and managing service requests for departments such as HR, IT, Facilities, Sales and Marketing. Tickets are submitted from an Outlook form, email or web page. The ticket is routed to the department providing the service. Department staff is assigned the request. Includes full reporting, knowledge base and flexible forms. Easy to install, run.

Updated Utilities

CCS Help Desk
http://www.crowcanyon.com/ccs_helpdesk_40/CCS_HelpDesk_40_main.asp
CCS Help Desk leverages the power of Exchange Server, Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again.

CCS Network Inventory
http://www.crowcanyon.com/network_inventory/network_inventory.asp  
CCS Network Inventory is a powerful hardware and software inventory and asset tracking program. Install the software on your local PC or to a shared drive, and start scanning your LAN to get detailed software and hardware inventory and configuration information. Also integrates with CCS Help Desk and allows viewing of configuration information from a trouble ticket.

CodeTwo Public Folders
http://www.codetwo.com/pages/products/public_folders.php
CodeTwo Public Folders synchronizes data between many Outlooks on different computers within a network without the Exchange server. Data is synchronized automatically in the real-time and the process is transparent for the user. The software allows creating public folders in Outlook, in which many network users can share data and work on it simultaneously. It provides a group of users with an opportunity to transform Outlook into a group work tool without the expensive and complicated Exchange Server. Version 4.1 

New Outlook Knowledge Base Articles

Description of the Word 2007 hotfix package: May 13, 2008
http://support.microsoft.com/?kbid=952703
This hotfix package fixes a problem with some UNC paths that include double-byte character sets (DBCS) are not resolved as hyperlinks when contained in plain text messages in Outlook 2007.

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Updated Tuesday June 14 2011

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