Exchange Messaging Outlook Volume 11, Number 20

Issue Date January 4 2007 «  Previous Issue | Next Issue  »  


Information on this page is several years old and may be out-of-date; some links may not work.

Greetings! Welcome to Vol. 11, No. 19 of Exchange Messaging Outlook, a biweekly newsletter about Microsoft Exchange and Microsoft Outlook.

Today's highlights:

Regular features:

 

A Time Zone Update

Outlook's handling of time zones are confusing for many people and it's not going to get an easier any time soon, thanks to the US and Canadian government's decision to start daylight saving time in mid-March and end it in early November and Western Australia's 3-year daylight saving time trial. Unless computers are updated with the newest time zone definitions, the system time will be off an hour during the affected period. Unfortunately, once the system time is changed, Outlook will adjust the appointments to reflect the new time zone, changing them to an hour earlier (or later) than scheduled.

To make it worse, automatic updates are only available for supported operating systems: Windows XP SP2 or Windows 2003 (Vista comes with the updated time zones). Anyone still using older versions of Windows needs to edit the time zones using the time zone editor Microsoft provides.

How can you tell if Windows Update installed the time zone update?

Look in Add/Remove Programs. Add a check the option on top to show all updates then look for KB 928388 and 929120. You can also check the time zones list in the registry. If you have a Dynamic DST key under any of the US or Canadian zones (as well as for a couple of other countries), it was installed. The time zones are located at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\.

Anyone using an older version of Windows will need to use a utility to update it themselves but a patch should be automatically installed for Windows XP SP2. Vista is not affected; it ships with the new time zone definitions.

Should you update if you are not in the US, Canada, or Western Australia or do not use Outlook?
Yes. This can affect meetings scheduled with people in the affected time zones during the affected weeks. Anyone in an affected time zone should install the patch, otherwise they'll have the wrong time on their computer for a few weeks each spring and fall, which can affect network connectivity (and irritates some people because email time stamps are wrong).

See http://www.microsoft.com/windows/timezone/dst2007.mspx  for more information and links.

Time Zone updates:
US and Canada: http://support.microsoft.com/kb/928388/ 
Western Australia: http://support.microsoft.com/kb/929120/ 

More time zone information: http://www.microsoft.com/windows/timezone.mspx 

Outlook and the Time Zone updates 

The good news is that Outlook 2007 has the capability to adjust all of your appointments when the time zone changes. From the Tools, Options, Calendar options dialog open the Time Zone dialog (or, if in the daily view, right click on the time scale and choose Change Time Zone). A new option, found at the bottom of this dialog, gives you the ability to permanently change the time zone on all of your appointments. Normally this is used to fix your appointment times when you move to a new time zone but it will work just fine to fix your appointments.

If you haven't upgraded to Outlook 2007 (and I'll bet most of you won't before daylight saving time begins in March), not all is lost. Microsoft is planning on releasing an Outlook update tool later this month that will adjust the appointment times on affected appointments. As a precaution, you could add the correct start time in the subject or message body on appointments that fall between March 11 and April 1 or October 31 and November 7 (US and Canada) or from October to March if in Western Australia. (As a precaution to screw ups caused by time zone changes, I always add the correct start time to the appointment body when I create it.)

The update utility creates a log file that lists all appointments and the old and new start and end times (in GMT), so you can very it only changed the affected appointments. A sample of the log is seen below.

[Original Time Zone]
(GMT-05:00) Eastern Time (US && Canada)

[New Time Zone]
(GMT-05:00) Eastern Time (US && Canada) (Update)

[Time Zone Update Log]
Type: Appointment
Subject: New Year's Eve
Old Start Time: Monday, December 31, 2012 8:00 AM
New Start Time: Monday, December 31, 2012 8:00 AM
Old End Time: Tuesday, January 01, 2013 8:00 AM
New End Time: Tuesday, January 01, 2013 8:00 AM
Result: Success

Type: Appointment
Subject: Saint Patrick's Day
Old Start Time: Monday, March 17, 2008 8:00 AM
New Start Time: Monday, March 17, 2008 7:00 AM
Old End Time: Tuesday, March 18, 2008 8:00 AM
New End Time: Tuesday, March 18, 2008 7:00 AM
Result: Success

OWA problems on Vista?

A reader asks: "I upgraded to Vista and use OWA to access my email. I can read emails fine but when I try to reply to a message, the message body is not editable, it's blank. Do you know what's wrong and how to fix it?"

The problem occurs because the dhtml text editor control used by OWA is not supported in Vista and your Exchange administrators aren't patching the servers in a timely manner. There is a hotfix your administrator should install on the Exchange server that will fix this and a similar issue that affects Windows XP users who've installed the security patch described in MS06-013. The hotfix installs a new editor for Internet Explorer which uses an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange 2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829

MS06-013: Cumulative security update for Internet Explorer (July 2006)
http://support.microsoft.com/kb/912812 

Set Holidays as Out of Office

A reader wanted to know if they could set all holidays for 'out of office' availability at the time of import. No, when you import holidays you can't change the availability status. Fortunately, it's fairly easy to change the Show Time As field on a group of appointments.

While you can export the holidays to Excel, change the Show Time As field and import, there are two ways to do it within Outlook. Create a custom Group by Category view which uses Show Time As the next 'Then by' group. Add a filter to show only Holidays, if desired. Return to Outlook and change one event in the Holiday category to Out of Office. Select the other holidays and drag them to the Out of Office group. If you only need to change the Show time as field on a few appointments, enable In-cell editing on the view and show the Show Time As field. Click in the Show time as field and select a different availability from the dropdown.

Both of these methods work for other fields as well, making it fairly easy to make changes to your appointments, contacts, or tasks.

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New Utilities

ACTIVESEND 2007
http://www.messageware.com/activesend2007.htm 
ActiveSend 2007, a new OWA Add-on for Microsoft Exchange Server 2007, allows customers of Exchange Server 2007 to integrate their desktop applications, such as Microsoft Office, Internet Explorer and Windows Explorer, with Outlook Web Access 2007 which will provide the ability to send email from within those applications using a single click command. ActiveSend 2007 Beta 2 is available as a free download for a limited time.

ACTIVESEND PERSONAL
http://www.messageware.com/activesend/landing.htm 
ActiveSend Personal is an individual-user license version of ActiveSend, which integrates OWA with Microsoft Office and other desktop applications. Features include the ability to email Microsoft Office files with a single click using OWA, email multiple files in a single click, and activate hyperlinks within documents and Internet Explorer. Users can try ActiveSend Personal free for 15 days.

ROT-13 FOR OUTLOOK
http://e-gadgets.freehostia.com/addins.htm 
Rot-13 Addin is Rot-13 encoder/decoder for Outlook. Free. Version: 1.0.0.3

WINDOWS MANAGER FOR OUTLOOK
http://e-gadgets.freehostia.com/addins.htm 
Small application that re-opens any Outlook messages that were open when Outlook exited. Free. Version: 1.0.0.2

New Exchange Knowledge Base Articles

Installing Exchange 2007 Management Tools On a 32 Bit Operating System
http://support.microsoft.com/kb/555841 

You cannot access a customized property for an appointment item in Outlook Web Access on Exchange Server 2003 after you save the appointment item two times
http://support.microsoft.com/kb/926463 

Messages that are sent through Exchange 2003 to an external messaging server are blocked by Sender ID checking
http://support.microsoft.com/kb/915863 

Error message when you run the Information Store Integrity Checker (Isinteg.exe) tool in Exchange Server 2003: "Unable to identify local server row in Replication state table for this FID"
http://support.microsoft.com/kb/925253 

You receive garbled characters when you use a Japanese version of an Outlook client to view the properties of a recipient in an offline address list
http://support.microsoft.com/kb/926872 

Error message when an Exchange 2003 Outlook Web Access client tries to send a digitally signed or encrypted e-mail message: "A digital ID that allows you to encrypt this message is missing"
http://support.microsoft.com/kb/927463 

Error message when you use ActiveSync to synchronize a Windows Mobile-based device to Exchange 2003: "0x85030027 -- The Exchange Server requires certificates to log on"
http://support.microsoft.com/kb/927467 

Error message when you try to synchronize a Windows Mobile-based device by using Exchange ActiveSync for Exchange 2003: "Synchronization failed"
http://support.microsoft.com/kb/927465 

You are not logged off when you click "Log Off" in Outlook Web Access on a front-end server that is running Exchange 2003 or Exchange 2000
http://support.microsoft.com/kb/927907 

Information about why the size of a digitally signed or encrypted e-mail message increases in Exchange 2003
http://support.microsoft.com/kb/927469 

Certificates in the personal store of a Windows Mobile-based mobile device are removed when you connect to Exchange Server 2003 SP2
http://support.microsoft.com/kb/927905 

Known issues that cause the 'HTTP 500 internal server error' error message in Exchange Server 2003 Outlook Web Access
http://support.microsoft.com/kb/894965 

A duplicate appointment item is created when a user accepts a meeting request in Outlook Web Access
http://support.microsoft.com/kb/928567 

Event IDs 7031 and 9673 are logged when the Microsoft Exchange Information Store service crashes in Exchange 2003 SP2
http://support.microsoft.com/kb/926676 

The time settings in Outlook Web Access on Exchange Server 2003 SP2 may not reflect the change to Western Australia daylight saving time during the transition period
http://support.microsoft.com/kb/928462 

You cannot move or copy a Unicode-formatted message to the Inbox in an Exchange 2003 SP2 organization
http://support.microsoft.com/kb/927735 

The Migration Wizard for Lotus Notes cannot migrate a folder from Lotus Notes to Exchange 2003 when the folder name contains a vertical bar character followed by an alias
http://support.microsoft.com/kb/926227 

Event ID 1047 is logged in the Application log, and the Microsoft Exchange System Attendant service may not start in Exchange 2003
http://support.microsoft.com/kb/928436 

An appointment is missing when you use Microsoft Entourage 2004 for Mac to view a calendar for an Exchange Server 2003 mailbox
http://support.microsoft.com/kb/928142 

The time settings in Outlook Web Access on Exchange Server 2003 may not reflect the change to Western Australia daylight saving time during the transition period
http://support.microsoft.com/kb/928468 

The Microsoft Exchange message transfer agent stops responding, and multiple event ID messages are logged in Exchange Server 2003
http://support.microsoft.com/kb/924835 

The timestamp of a non-delivery report is in Coordinated Universal Time instead of in local time when a user sends an e-mail message from Exchange Server 2003 to Lotus Domino
http://support.microsoft.com/kb/927541 

The Microsoft Exchange Information Store service stops responding in Exchange 2003
http://support.microsoft.com/kb/925846 

The MAPI program incorrectly returns the S_OK error code instead of the MAPI_E_END_OF_SESSION error code in Exchange Server 2003
http://support.microsoft.com/kb/926924 

The performance of a server that is running Exchange 2003 deteriorates over time when you run a WMI script to enumerate public folders
http://support.microsoft.com/kb/926986 

You cannot remount the public folder store, and an event ID 116 message occurs in Exchange Server 2003
http://support.microsoft.com/kb/929292 

You receive an error message, and event ID 7048 is logged when you use the Exchange Migration Wizard with Exchange 2003
http://support.microsoft.com/kb/929392 

The Recipient Update Service seems to slow down when you perform a rebuild operation in Exchange Server
http://support.microsoft.com/kb/924102 

Problems may occur with the group e-mail when you change the SMTP e-mail address of a group in Exchange Server 2003
http://support.microsoft.com/kb/929394 

The UI appears to stop responding periodically when you create a new Exchange virtual server resource in Cluster Manager
http://support.microsoft.com/kb/929444 

CSS supports the Exchange Server 2003 tools that you can download from the Download Center 
http://support.microsoft.com/kb/928583

You are not logged off when you click "Log Off" in Outlook Web Access on a front-end server that is running Exchange 2003 or Exchange 2000
http://support.microsoft.com/kb/927907 

Exchange Server 2003 and third party compliance archiving
http://support.microsoft.com/kb/555835 

The Microsoft Exchange Information Store service does not start, and event ID 26 is logged in Exchange 2000
http://support.microsoft.com/kb/927462 

You may notice inaccurate queue information in Exchange Server 2003 and in Exchange 2000 Server
http://support.microsoft.com/kb/928447 

How to move shared cluster resources to new hard disk drives by using the same drive letters in Exchange 2003 in a clustered environment
http://support.microsoft.com/kb/927468 

Messages from some organizations may remain in the queue folder when you enable the Sender ID filter feature in Exchange 2003
http://support.microsoft.com/kb/927478 

The Exchange Server Quota Message Service tool is supported by Customer Support Services
http://support.microsoft.com/kb/928582 

Exchange 2003 may perform slowly or may stop responding after you enable the "Message Tracking" log and the "RPC Calls" category
http://support.microsoft.com/kb/927338 

An incorrect pattern end date is returned when you use a WebDAV application to query the "patternend" property of a meeting request in Exchange Server 2003
http://support.microsoft.com/kb/923420 

You may notice inaccurate queue information in Exchange Server 2003 and in Exchange 2000 Server
http://support.microsoft.com/kb/928447 

The values of certain counter items under the MSExchangeMTA object do not change and are larger than expected in Performance Monitor in Exchange Server 2003
http://support.microsoft.com/kb/926869 

A non-delivery report message does not contain all the supplemental information in Exchange Server 2003
http://support.microsoft.com/kb/925004 

Exchange Server 2003 and third party compliance archiving
http://support.microsoft.com/kb/555835 

New Outlook Knowledge Base Articles

Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 14, 2006
http://support.microsoft.com/kb/929884 

Outlook 2007 and Exchange 2007 Certificate issue
http://support.microsoft.com/kb/555842 

Description of the Outlook 2003 post-Service Pack 2 hotfix package for the English version of Outlook 2003: December 4, 2006
http://support.microsoft.com/kb/929307 

How to use the Custom Installation Wizard or the Custom Maintenance Wizard to customize user profiles to load default junk e-mail filter lists in Outlook 2003
http://support.microsoft.com/kb/927470 

Description of the Outlook 2003 Junk E-mail Filter update: December 12, 2006
http://support.microsoft.com/kb/925254 

Description of the update for Office 2003: December 12, 2006
http://support.microsoft.com/kb/924886 

Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 4, 2006
http://support.microsoft.com/kb/929304 

How to delete the one-off properties from a message in Outlook 2003 by using Extended MAPI or by using CDO 1.21
http://support.microsoft.com/kb/928908 

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