Exchange Messaging Outlook
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Greetings! Welcome to Vol. 11, No. 19 of Exchange
Messaging Outlook, a biweekly newsletter about Microsoft Exchange
and Microsoft Outlook.
Today's highlights:
Regular features:
A Time Zone UpdateOutlook's handling of time zones are confusing for many people and
it's not going to get an easier any time soon, thanks to the US and
Canadian government’s decision to start daylight saving time in
mid-March and end it in early November and Western Australia's
3-year daylight saving time trial. Unless computers are updated with
the newest time zone definitions, the system time will be off an
hour during the affected period. Unfortunately, once the system time
is changed, Outlook will adjust the appointments to reflect the new
time zone, changing them to an hour earlier (or later) than
scheduled.
To make it worse, automatic updates are only available for supported operating systems: Windows XP SP2 or Windows 2003 (Vista comes with the updated time zones). Anyone still using older versions of Windows needs to edit the time zones using the time zone editor Microsoft provides. How can you tell if Windows Update installed the time zone update? Look in Add/Remove Programs. Add a check the option on top to show all updates then look for KB 928388 and 929120. You can also check the time zones list in the registry. If you have a Dynamic DST key under any of the US or Canadian zones (as well as for a couple of other countries), it was installed. The time zones are located at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\. Anyone using an older version of Windows will need to use a utility to update it themselves but a patch should be automatically installed for Windows XP SP2. Vista is not affected; it ships with the new time zone definitions. Should you update if you are not in the US, Canada, or Western Australia or do not use Outlook? Yes. This can affect meetings scheduled with people in the affected time zones during the affected weeks. Anyone in an affected time zone should install the patch, otherwise they'll have the wrong time on their computer for a few weeks each spring and fall, which can affect network connectivity (and irritates some people because email time stamps are wrong). See http://www.microsoft.com/windows/timezone/dst2007.mspx for more information and links. Time Zone updates: US and Canada: http://support.microsoft.com/kb/928388/ Western Australia: http://support.microsoft.com/kb/929120/ More time zone information: http://www.microsoft.com/windows/timezone.mspx Outlook and the Time Zone updatesThe good news is that Outlook 2007 has the capability to adjust all
of your appointments when the time zone changes. From the Tools,
Options, Calendar options dialog open the Time Zone dialog (or, if
in the daily view, right click on the time scale and choose Change
Time Zone). A new option, found at the bottom of this dialog, gives
you the ability to permanently change the time zone on all of your
appointments. Normally this is used to fix your appointment times
when you move to a new time zone but it will work just fine to fix
your appointments.
If you haven't upgraded to Outlook 2007 (and I'll bet most of you won't before daylight saving time begins in March), not all is lost. Microsoft is planning on releasing an Outlook update tool later this month that will adjust the appointment times on affected appointments. As a precaution, you could add the correct start time in the subject or message body on appointments that fall between March 11 and April 1 or October 31 and November 7 (US and Canada) or from October to March if in Western Australia. (As a precaution to screw ups caused by time zone changes, I always add the correct start time to the appointment body when I create it.) The update utility creates a log file that lists all appointments and the old and new start and end times (in GMT), so you can very it only changed the affected appointments. A sample of the log is seen below. [Original Time Zone] (GMT-05:00) Eastern Time (US && Canada) [New Time Zone] (GMT-05:00) Eastern Time (US && Canada) (Update) [Time Zone Update Log] Type: Appointment Subject: New Year's Eve Old Start Time: Monday, December 31, 2012 8:00 AM New Start Time: Monday, December 31, 2012 8:00 AM Old End Time: Tuesday, January 01, 2013 8:00 AM New End Time: Tuesday, January 01, 2013 8:00 AM Result: Success Type: Appointment Subject: Saint Patrick's Day Old Start Time: Monday, March 17, 2008 8:00 AM New Start Time: Monday, March 17, 2008 7:00 AM Old End Time: Tuesday, March 18, 2008 8:00 AM New End Time: Tuesday, March 18, 2008 7:00 AM Result: Success OWA problems on Vista?A reader asks: "I upgraded to Vista and use OWA to access my email.
I can read emails fine but when I try to reply to a message, the
message body is not editable, it's blank. Do you know what's wrong
and how to fix it?"
The problem occurs because the dhtml text editor control used by OWA is not supported in Vista and your Exchange administrators aren't patching the servers in a timely manner. There is a hotfix your administrator should install on the Exchange server that will fix this and a similar issue that affects Windows XP users who've installed the security patch described in MS06-013. The hotfix installs a new editor for Internet Explorer which uses an iframe instead of an ActiveX control. For more information and links to the necessary hotfixes for Exchange 2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829. MS06-013: Cumulative security update for Internet Explorer (July 2006) http://support.microsoft.com/kb/912812 Set Holidays as Out of OfficeA reader wanted to know if they could set all holidays for 'out of
office' availability at the time of import. No, when you import
holidays you can’t change the availability status. Fortunately, it’s
fairly easy to change the Show Time As field on a group of
appointments. |
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New Utilities |
ACTIVESEND 2007 |
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New Exchange Knowledge Base Articles |
Installing Exchange 2007 Management Tools On a 32 Bit Operating System http://support.microsoft.com/?kbid=555841 You cannot access a customized property for an appointment item in Outlook Web Access on Exchange Server 2003 after you save the appointment item two times http://support.microsoft.com/?kbid=926463 Messages that are sent through Exchange 2003 to an external messaging server are blocked by Sender ID checking http://support.microsoft.com/?kbid=915863 Error message when you run the Information Store Integrity Checker (Isinteg.exe) tool in Exchange Server 2003: "Unable to identify local server row in Replication state table for this FID" http://support.microsoft.com/?kbid=925253 You receive garbled characters when you use a Japanese version of an Outlook client to view the properties of a recipient in an offline address list http://support.microsoft.com/?kbid=926872 Error message when an Exchange 2003 Outlook Web Access client tries to send a digitally signed or encrypted e-mail message: "A digital ID that allows you to encrypt this message is missing" http://support.microsoft.com/?kbid=927463 Error message when you use ActiveSync to synchronize a Windows Mobile-based device to Exchange 2003: "0x85030027 -- The Exchange Server requires certificates to log on" http://support.microsoft.com/?kbid=927467 Error message when you try to synchronize a Windows Mobile-based device by using Exchange ActiveSync for Exchange 2003: "Synchronization failed" http://support.microsoft.com/?kbid=927465 You are not logged off when you click "Log Off" in Outlook Web Access on a front-end server that is running Exchange 2003 or Exchange 2000 http://support.microsoft.com/?kbid=927907 Information about why the size of a digitally signed or encrypted e-mail message increases in Exchange 2003 http://support.microsoft.com/?kbid=927469 Certificates in the personal store of a Windows Mobile-based mobile device are removed when you connect to Exchange Server 2003 SP2 http://support.microsoft.com/?kbid=927905 Known issues that cause the “HTTP 500 internal server error” error message in Exchange Server 2003 Outlook Web Access http://support.microsoft.com/?kbid=894965 A duplicate appointment item is created when a user accepts a meeting request in Outlook Web Access http://support.microsoft.com/?kbid=928567 Event IDs 7031 and 9673 are logged when the Microsoft Exchange Information Store service crashes in Exchange 2003 SP2 http://support.microsoft.com/?kbid=926676 The time settings in Outlook Web Access on Exchange Server 2003 SP2 may not reflect the change to Western Australia daylight saving time during the transition period http://support.microsoft.com/?kbid=928462 You cannot move or copy a Unicode-formatted message to the Inbox in an Exchange 2003 SP2 organization http://support.microsoft.com/?kbid=927735 The Migration Wizard for Lotus Notes cannot migrate a folder from Lotus Notes to Exchange 2003 when the folder name contains a vertical bar character followed by an alias http://support.microsoft.com/?kbid=926227 Event ID 1047 is logged in the Application log, and the Microsoft Exchange System Attendant service may not start in Exchange 2003 http://support.microsoft.com/?kbid=928436 An appointment is missing when you use Microsoft Entourage 2004 for Mac to view a calendar for an Exchange Server 2003 mailbox http://support.microsoft.com/?kbid=928142 The time settings in Outlook Web Access on Exchange Server 2003 may not reflect the change to Western Australia daylight saving time during the transition period http://support.microsoft.com/?kbid=928468 The Microsoft Exchange message transfer agent stops responding, and multiple event ID messages are logged in Exchange Server 2003 http://support.microsoft.com/?kbid=924835 The timestamp of a non-delivery report is in Coordinated Universal Time instead of in local time when a user sends an e-mail message from Exchange Server 2003 to Lotus Domino http://support.microsoft.com/?kbid=927541 The Microsoft Exchange Information Store service stops responding in Exchange 2003 http://support.microsoft.com/?kbid=925846 The MAPI program incorrectly returns the S_OK error code instead of the MAPI_E_END_OF_SESSION error code in Exchange Server 2003 http://support.microsoft.com/?kbid=926924 The performance of a server that is running Exchange 2003 deteriorates over time when you run a WMI script to enumerate public folders http://support.microsoft.com/?kbid=926986 You cannot remount the public folder store, and an event ID 116 message occurs in Exchange Server 2003 http://support.microsoft.com/?kbid=929292 You receive an error message, and event ID 7048 is logged when you use the Exchange Migration Wizard with Exchange 2003 http://support.microsoft.com/?kbid=929392 The Recipient Update Service seems to slow down when you perform a rebuild operation in Exchange Server http://support.microsoft.com/?kbid=924102 Problems may occur with the group e-mail when you change the SMTP e-mail address of a group in Exchange Server 2003 http://support.microsoft.com/?kbid=929394 The UI appears to stop responding periodically when you create a new Exchange virtual server resource in Cluster Manager http://support.microsoft.com/?kbid=929444 CSS supports the Exchange Server 2003 tools that you can download from the Download Center http://support.microsoft.com/?kbid=928583 You are not logged off when you click "Log Off" in Outlook Web Access on a front-end server that is running Exchange 2003 or Exchange 2000 http://support.microsoft.com/?kbid=927907 Exchange Server 2003 and third party compliance archiving http://support.microsoft.com/?kbid=555835 The Microsoft Exchange Information Store service does not start, and event ID 26 is logged in Exchange 2000 http://support.microsoft.com/?kbid=927462 You may notice inaccurate queue information in Exchange Server 2003 and in Exchange 2000 Server http://support.microsoft.com/?kbid=928447 How to move shared cluster resources to new hard disk drives by using the same drive letters in Exchange 2003 in a clustered environment http://support.microsoft.com/?kbid=927468 Messages from some organizations may remain in the queue folder when you enable the Sender ID filter feature in Exchange 2003 http://support.microsoft.com/?kbid=927478 The Exchange Server Quota Message Service tool is supported by Customer Support Services http://support.microsoft.com/?kbid=928582 Exchange 2003 may perform slowly or may stop responding after you enable the "Message Tracking" log and the "RPC Calls" category http://support.microsoft.com/?kbid=927338 An incorrect pattern end date is returned when you use a WebDAV application to query the "patternend" property of a meeting request in Exchange Server 2003 http://support.microsoft.com/?kbid=923420 You may notice inaccurate queue information in Exchange Server 2003 and in Exchange 2000 Server http://support.microsoft.com/?kbid=928447 The values of certain counter items under the MSExchangeMTA object do not change and are larger than expected in Performance Monitor in Exchange Server 2003 http://support.microsoft.com/?kbid=926869 A non-delivery report message does not contain all the supplemental information in Exchange Server 2003 http://support.microsoft.com/?kbid=925004 Exchange Server 2003 and third party compliance archiving http://support.microsoft.com/?kbid=555835 |
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New Outlook Knowledge Base Articles |
Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 14,
2006 http://support.microsoft.com/?kbid=929884 Outlook 2007 and Exchange 2007 Certificate issue http://support.microsoft.com/?kbid=555842 Description of the Outlook 2003 post-Service Pack 2 hotfix package for the English version of Outlook 2003: December 4, 2006 http://support.microsoft.com/?kbid=929307 How to use the Custom Installation Wizard or the Custom Maintenance Wizard to customize user profiles to load default junk e-mail filter lists in Outlook 2003 http://support.microsoft.com/?kbid=927470 Description of the Outlook 2003 Junk E-mail Filter update: December 12, 2006 http://support.microsoft.com/?kbid=925254 Description of the update for Office 2003: December 12, 2006 http://support.microsoft.com/?kbid=924886 Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 4, 2006 http://support.microsoft.com/?kbid=929304 How to delete the one-off properties from a message in Outlook 2003 by using Extended MAPI or by using CDO 1.21 http://support.microsoft.com/?kbid=928908 |
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More Information |
ISSN 1523-7990 |