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Exchange Messaging Outlook
Volume 6, Number 12

Greetings! Welcome to Vol. 6, No. 12, of Exchange Messaging Outlook, a biweekly newsletter about Microsoft Exchange and Microsoft Outlook.

Today's highlights:
  • Outlook 2002 update #3
  • IIS lockdown for Exchange
  • What's ahead for Outlook
  • Overcoming email overload
  • MEC award winners
  • Hello: This is your calendar calling

Regular features:

  • New utilities
  • Updated utilities
  • Other new resources

Outlook 2002 update #3

Microsoft has issued the third regular update for Outlook 2002. The October 4 update provides a better warning that your Personal Folders PST file or offline folders OST file is approaching the 2GB size limit and includes a few other fixes. End users can get the download from http://office.microsoft.com/downloads/2002/olk1004.aspx. Administrators should read the Microsoft Knowledgebase article at http://support.microsoft.com/support/kb/articles/q300/5/51.asp and follow its instructions.

IIS lockdown for Exchange

Microsoft announced a broad new security initiative last week comprised of tools and services that will be rolled out in months to come to protect both end user systems and servers. One of the tools that's been available for several weeks is IISLockD, designed to tighten security on Internet Information Server. If, however, your organization is using Outlook Web Access, the usual lockdown settings are too restrictive. A new Microsoft Knowledgebase article, XCCC: IIS Lockdown and URLscan Configurations in an Exchange Environment at http://support.microsoft.com/support/kb/articles/Q309/5/08.asp, explains in detail how to configure IISLockD and a related program, URLScan, in Exchange environments.

What's ahead for Outlook

Last week's MEC conference in Orlando and Office Developer Connections conference in Arizona offered some interesting views into the future of Outlook and Office. Microsoft confirmed that Outlook remains the premier client for Exchange Server and said that the next version will make further improvements in the offline experience, with a new synchronization scheme. For more details, see my report on "Forecast: Drizzle" at http://www.windowsitpro.com/Articles/Index.cfm?ArticleID=22846.

At the Office DevCon, Microsoft's Anders Brown, Lead Product Manager for the Office Developer and Solutions Group, told us that SharePoint Team Services (SPTS) may be the hottest new product in the Office XP suite, with thousands of shared workspaces popping up inside Microsoft itself. Here at EMO, we're still hoping that Microsoft will partner with Pumatech or some other synchronization tool vendor to offer either automatic or on-demand sync between Outlook and SPTS data. That kind of interoperability would go a long way toward easing the pain that some Outlook 2002 users are feeling, now that the Net Folders method of sharing is no longer supported.

Overcoming email overload

I took a break this week from my usual technical reading and picked up a fun book, "Overcome Email Overload with Microsoft Outlook 2000 and Outlook 2002." The author, Kaitlin Duck Sherwood, has been studying email usage for quite a while and offers some great strategies both for managing the deluge of incoming mail and for composing effective messages. She focuses on rules, categories and navigation, telling you how to use your Inbox as a to-do list, then offers tips on how to write messages that will get the replies you want. At her web site at http://www.overcomeemailoverload.com/outlook/, she provides additional tips, a sample Rules Wizard file for her system, and a set of Outlook VBA macros to aid navigation. You can order the book from http://www.amazon.com/exec/obidos/ASIN/0970885172/cdolivthepremier/.

MEC award winners

I spent some time in the MEC hands-on lab working with the new IT Factory Development Center, which won the MEC award for best Exchange developer tool. This tool provides the most complete development environment yet for rapidly building web applications on the Exchange 2000 and SharePoint Portal Server stores. It even allows you to enable an application as a Web Service. Every MEC attendee received a 90-day evaluation version of the IT Factory tool. Non-attendees can get it by ordering the Exchange 2000 Server Developer Enablement Kit at http://www.microsoft.com/exchange/techinfo/development/2000/enablekit.asp or by downloading the tool from IT Factory (see URL below).

The complete list of MEC award winners:

Customer Solution
Genisys Consulting, Inc. for GenASSIST
http://www.genisysinc.com/demo/genassist/

Partner Solution
Ascendant TSG for K-Advisor
http://www.ascendanttsg.com/

Infrastructure Solution
IXOS Software and Hewlett-Packard Company for IXOS-eCONserver with HP Archival Storage
http://www.ixos.com/

Management Solution
NetIQ Corporation for AppAnalyzer
http://www.netiq.com

Mobile Solution
Aspire Technologies (Shenzhen) Ltd. for Aspire Unified Messaging System

Productivity Solution
Acrodex for CHRIS
http://www.acrodex.com/

Vertical Solution
eOptimize Inc. for About:Time for Healthcare
http://www.eoptimize.com/

Workflow Solution
Bay Technologies for CASA Service Center Workflow Solution
http://www.baytech.com.au/

XML Solution
Insuretech, Inc. for InsureTech Pizzazz!
http://www.insuretech.net/

Developer Tool
IT Factory for ITF Development Center for Microsoft
http://www.ecms.net/devcenter/

Hello: This is your calendar calling

This issue's NEW UTILITIES section features nearly a dozen Outlook utilities from one author -- Mike Sperry of Sperry Software in Jacksonville, FL (http://www.sperrysoftware.com/). As part of our occasional series on Outlook developers, EMO asked Mike how he got hooked on developing Outlook tools. He says it all started about three years ago with Calling Calendar, a standalone program that calls your phone when you have appointments or email that you need to know about. In order to spark more interest, Mike decided to offer some Outlook add-ins as an incentive to purchase Calling Calendar. Mike thinks the Outlook add-ins turned out to be more popular than the original product because they solved specific user problems.

He says his next project may be to transform Calling Calendar into a series of smaller add-ins, such as a utility to call you when a popup reminder occurs. He also plans to explore converting the add-ins into Exchange server-based solutions so that users do not need to keep Outlook running all the time.

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New Utilities

OUTLOOK HELP DESK
http://www.crowcanyon.com/products.htm
Help desk for submitting and assigning trouble tickets to technicians using Outlook forms and based on Exchange public folders. Requires Collaboration Data Objects (CDO).

From http://www.sperrysoftware.com/jcHome.asp:

APPOINTMENT DUPLICATES ELIMINATOR
Either delete duplicate appointments or move them to a separate folder.

APPOINTMENTS BY E-MAIL
Automatically adds appointments to calendar based on date information in simple e-mail messages.

ATTACHMENT FORGET-ME-NOT
Scans outgoing messages for text that indicates a file should be attached and prompts you if the attachment is missing.

ATTACHMENT SAVE
Automatically saves attachments to system folders, according to different rules.

CONTACT DUPLICATES ELIMINATOR
Either delete duplicate contacts or move them to a separate folder.

E-MAIL DUPLICATES ELIMINATOR
Either delete duplicate messages or move them to a separate folder.

E-MAIL REMINDERS
Forwards reminders to your mobile phone, pager or PDA.

RANDOM QUOTE INSERT
Automatically inserts a random quotation from a user-controlled file into new messages, not replies or forwards.

STRIP ATTACHMENTS
Remove attachments from mail messages, but keep the message bodies in Outlook.

TASK DUPLICATES ELIMINATOR
Either delete duplicate tasks or move them to a separate folder.

TIME/DATE SIGNATURE
Inserts time and date into each outgoing message, so the recipient knows when you sent the message, regardless of any mail server delays.

The last issue of EMO listed LITURGICAL CALENDAR (http://www.hlyspirit.org.uk/calendar.php), but omitted an essential usage tip: If you normally use the mm/dd/yyyy date format, use Control Panel | Regional Settings to change the locale to English (U.K.) before importing, then change the locale back to its normal setting.

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Updated utilities

COMPUSVEN EXCHANGE E-MAIL SHUTTLE
http://www.compusven.com/products/shuttle.html
Migration tool for moving data, including directories, from a variety of email systems to Exchange 5.5 or 2000.

OFFICE XP ACTIVATION UPDATE OCTOBER 4, 2001
http://office.microsoft.com/downloads/2002/oxp1001.aspx
Improves hardware detection scheme to reduce the number of situations in which you may have to reactivate Office XP after changing hardware components on your system.

OUTLOOK 2002 OCTOBER 4, 2001 UPDATE
http://office.microsoft.com/downloads/2002/olk1004.aspx
Makes Outlook less likely to build a PST or OST file to a size over the 2GB limit and provides other fixes.

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Other new resources

EXCHANGE 2000 SERVER POST-SERVICE PACK 1 WEB CLIENT FIXES
http://support.microsoft.com/support/kb/articles/Q306/8/82.ASP
Fixes several Outlook Web Access bugs.
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Updated Apr 11 2009

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