Video Tutorials

We're seeing users complain about an error message popping up on the computer screen. The error dialog doesn't contain much information about the program or the cause. Others receive an error "OutlookSyncClient has stopped working." The Outlook Sync Client is used to sync iPhone, iPod and iTouch with Outlook. This error generally means there is  

The Exchange administrator can mail-enable public folders. You can then use it as a generic company address (such as sales@ or help@ ). If you mail-enable a Calendar folder, users can include it in meeting requests. Once the folder is mail-enabled, you can use the Folder Assistant to forward messages it receives to other addresses.  

Beginning with Outlook 2010, Outlook uses the Outlook files folder under Documents as the default data file folder for .PST files used by POP3 accounts and pst files you create. When you do an 'in-place upgrade' any existing PST files will remain in their location, which is likely to be in the %localappdata% folder path.  

Some users are confused by the behavior of Ctrl+F in Outlook - sometimes it brings up the Find dialog, other times it Forwards the message. When the cursor is in the message body, Ctrl+F brings up the Find and Replace dialog. When the cursor is in the message header area, it opens a new copy  

How to create a custom view in Microsoft Outlook that shows just the name and mailing address in the view so that you can copy it for use in other programs.

Many thanks to Hernan Cibello for this tip, originally used with Exchange 5.5 and Outlook 2000. With later versions of Exchange and Outlook, you need to add the distribution list to a new message form and expand it. Copy and paste the names into an Outlook distribution list form and Outlook will resolve the names  

Create an Outlook Contact Group from a list of addresses using only copy and paste. No need to create contacts for the addresses first.

To use categories to create a dynamic distribution list, switch to the By Category view then select the category group you want to send a message to. You can use this method to create meeting requests, appointments, task, or journal items. In Outlook 2007 and 2010 (and above), to create an appointment linked to a  

Since the first release of Outlook, Microsoft has released many updates and service packs. The following list is an overview of the available public Microsoft Outlook builds. The list also includes useful information which should help an administrator to determine the build info of a client that is logged-on to the Microsoft Exchange Server. With  

When Contacts are automatically updated, you need to check the settings in Outlook's Social Connector, which has automatic updates of contacts enabled by default. A change log is added to notes so you know what was changed.

In Outlook 2013 and 2016, use the Sharing invitation to share calendar folders. Right click on the folder you want to share and choose Share > Share [folder name] to open the sharing invitation. Select the addresses from the Global Address List (GAL) and select the desired permissions. You can also share from Outlook on  

We're seeing a lot of questions (and complaints) about the new iCloud service and Outlook integration. Users with POP3 accounts seem to have the most problems (but could benefit the most from iCloud), since the data is local to one computer and iCloud moves it all into the cloud. We have solutions to many of the problems.